Awesome crew!! Very friendly and super clean job. Tim Mason and his crew were fast and made sure it…read morewas done right. Definitely recommend!!!

Kudos to Waynesville team who showed up on Mother's Day, during Corona19, and took charge on the…read moreclean up after an overnight water line break. Fulfilled my expectations 100%. J Walker

I have had considerable contact with this company over the last 7-8 years due to over pressure from…read moremy city water. Flooding in my home and destruction of the ceiling and flooding in the basement. They are always incredible prompt in answering the call, and extremely efficient. Machines and fans were brought in and positioned for best results, and ran 24-7 during the drying process. demolition of the items that needed replacing, and walling off the areas with plastic. Cynthia, Karina and Anna were here for about 4-5 days, assessing the damage and checking to see if the floors and subfloors had dried out. The first day, Cynthia and Karina worked tirelessly to clean up a major mess in the basement, with drywall , insulation and ductwork from my HVAC system. Everything was bagged and removed. On subsequent days, they come out and relocated the many fans and dehydrators to best serve the purpose. These women were totally professional, very understanding of my being frazzled, and kept me updated on the progress of the drying. I would also like to mention Scott and Andy who came out on day one and were equally informative and made sure they were reachable even after hours. This is the preferred Restoration company for my Insurance company, USAA, and the fact that they trust them just added to my relief.

I worked for this company for approximately 60 days as the Mitigation Manager. While I was not a…read morecustomer, my experience as an employee gave me a firsthand look at the company's operations and workplace culture. During my time there, I observed frequent communication issues, a lack of accountability, and ongoing conflict between team members. In my opinion, departments often struggled to work together effectively, which negatively impacted both employees and customers. Unfortunately, I was terminated after needing to take unpaid time off when my newborn child was admitted to the NICU several hours away from our office. While I understand businesses must make staffing decisions, the experience left me disappointed with the company's level of support during a difficult family situation. I also found management to be largely unavailable for guidance and support when operational issues arose. As someone in a leadership role, I expected more collaboration and direction. As someone with restoration industry experience, I was also surprised by the apparent lack of industry certifications among many of the technicians I worked alongside. During my time with the company, I was only aware of one field technician who held industry certifications, while many of the employees I worked with did not appear to hold certifications such as IICRC credentials. I also observed staffing and qualification issues that I felt impacted the department's ability to operate efficiently. Based on what I personally observed during my employment, I would not choose this company for restoration services and would instead recommend that potential customers carefully research all available restoration contractors before making a decision. This review reflects my personal experience as an employee and not as a customer.

Dwayne is very honest, cares a great deal about being clear about cost, and issues in repairing the…read moreproblem.

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

I honestly can't believe there are any bad reviews for First Restoration! I can only assume it's…read morebecause restoration is never easy and it's stressful. I work with a property management company and have used several different restoration companies over the years, and if at all possible I ALWAYS use First Restoration. They are amazing. The work is fantastic and they stand behind it! They are there for you the whole process from start to rebuild. They work directly with your insurance. They just make it as easy as possible when it comes to restoration. Zach is my 'go to' contact. He is always on top of things and ready to answer even the dumbest questions I have. 10/10 highly recommend this company!

I had a good experience working with First Restoration to repair some water damage in our kitchen…read more I'm quite happy with the results and can say our kitchen looks better than ever! I enjoyed working with Jeremy and his team and would recommend them.

SERVPRO took care of my mitigation and repair needs. Timely, professional and quality work! Hope I…read morenever need you again!

Unfortunately, there is no zero rating. The rebuild they did on my smoke damaged house was…read moreEXTREMELY poor. I could give an entire list of what stupid crap they did and left in my house. They also bagged up some items and put the bag in the dumpster. One of the items was unique and irreplaceable, and the floor they put down is coming up. I was told there is a one-year warranty on their work, but they are completely ignoring my emails and text to make the repair and replace the trashed items. During the repair process, I had to contact the Attorney General, and only then did someone in management call me. At this point, I have no choice but to contact the State Contractor's Board, the Attorney General (again), and file a claim in court. I can put a cost on two of the items, don't care about the rest of them, but I would have to let a judge put a price on the irreplaceable item. Response to ServPro saying they have no record of me: Greg Wolljung is the General Contractor/Owner, Dustin Orofino and Liz Talsky were the "Project Managers", Angela Bennett did invoicing. The address of their office was 36 Old Shoals Road in Arden. Phone number is (828) 255-4535

These guys are amazing! They're local to my area which is important to me to give back to local…read morebusinesses. They called me back, and came out immediately, before any other contractor. They took the time to explain their recommendations and why. They even worked with my insurance company. I spoke to another company who wanted to take out everything, even places that weren't even wet. First OnSite recommended not to do this because the insurance company would not pay for anything that wasn't damaged which could cause me to pay out of pocket for anything that wasn't damaged. My insurance company agreed and recommended that I go with them. If I would have gone with the other company I would have been paying out of pocket. Basically, I didn't have to worry about anything. Thank you First OnSite for putting me at ease during a stressful time of my life!

From the owner: First Onsite is a leading commercial disaster restoration and reconstruction company serving all 50…read moreU.S. states and Canada. We specialize in water damage restoration, fire and smoke damage, mold remediation, and full property reconstruction for healthcare, education, retail, and more. Available 24/7, 365 days a year, our teams respond fast to minimize downtime and business interruption. With 110+ locations across North America, we combine local response with national resources at any scale. Contact us today at 800.622.6433 to build your pre-loss plan or get emergency help now.

Getting my house back to normal was quick and easy with this crew…read more They were able to quickly identify all the points where there were issues and start the process quickly. Shout out to Brandon, Tom, Joe & Andrew for their help in starting the restoration process. I am appreciative that they laid down plastic and left my place clean after the start of their work. The reduction in stress once they left was nice to know they are great team players and very professional when they were in my home and left my place as good as they could all things considered.

Fast, efficient and reliable crew! They came out the same day that I called and were able to walk…read moreme through the entire insurance process that I knew nothing about! They did the job without being paid first and worked with my insurance company so that I didn't have to pay anything more than my deductible!! 10/10 recommend if you want a company who is going to do the job right

The crew came out quickly & inspected the areas, then proceeded to take immediate action. The…read moreworkmanship & expertise of Dylan & his crew was truly outstanding, & I'm so appreciative! They & the office were with us through every step of the process, kept us updated, & clear in communication. I'd gladly refer you! Thank you!

Amazing fast response when called... very knowledgeable and hard workers. Helped resolve a…read moredifficult situation and made a terrible day better knowing they were working to fix it.

Jake and his team our awesome! We have an expensive wool area rug. It's got some years on it and a…read morecouple of puppies over the years, with the stains that come from raising a puppy, a few wine spills etc. The job they did is nothing short of remarkable. Thanks Jake

We were referred to Jacob through ServPro after Helene and he did an AMAZING job on our restaurant…read morefloors. Extremely professional and went above and beyond. (He did the base boards too) We are a BBQ restaurant so getting up the grease was not easy....well done! We will be using this company on a regular basis moving forward.