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    Five Step Carpet Care

    4.7 (13 reviews)
    Open 8:00 am - 8:00 pm

    Services - Five Step Carpet Care

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

    Five Step Carpet Care Photos

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    Recommended Reviews - Five Step Carpet Care

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    2 months ago

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    3 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    11 years ago

    Great Company, good service, good pricing. Have been using 5 step and Scott for years and I would highly recommend them to anyone.

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    Review Highlights - Five Step Carpet Care

    We got a great estimate quickly, Scott worked us into the schedule , they arrived on time and got to work.

    Mentioned in 4 reviews

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    Dry Master Carpet Cleaning - Dry Master Carpet Cleaning

    Dry Master Carpet Cleaning

    (3 reviews)

    Where to start? I can't believe these guys don't have a review. I have never taken the time to…read morewrite anyone a Yelp review prior to now, but Dry Master went above and beyond my expectations and they deserve some love. Eddie and Natalie are wonderful folks to work with and they provide absolutely top-notch service from start to finish. I've had them clean some rooms at my house on two separate occasions and was very impressed with their friendly customer service, punctuality, and the quality of their work each time. I recently called Natalie needing an emergency cleaning before an unexpected visit from friends and she managed to squeeze an me in within two days. I felt bad for calling them at the 11th hour and requesting their services, but Natalie was more than happy to work with my schedule. I knew that they did great work from my past experience with them and I didn't want to give my business to anyone else. They're locals and they're awesome and they pay attention to even the smallest details involved with running a great business. I really appreciate the fact that Eddie remembered me from his previous visit almost a year ago. He's the epitome of professionalism and is always courteous. He got right to work once I showed him the rooms that needed cleaning and was very efficient in taking care of my carpets. One of our dogs decided to use our spare room as his bathroom, and thanks to Eddie, the carpets look and smell fantastic once again. I can't say enough good things about Dry Master. I would recommend these guys to anyone needing their carpets cleaned and will absolutely use them again next time I need it.

    Eddie is simply the best!!! Always on time, very professional. Just a pleasure to be around!!!…read moreTrevor & Betty

    Zerorez Asheville

    Zerorez Asheville

    (14 reviews)

    We really appreciate our carpet technician Steven Sam's that cleaned our carpets today. He's a…read moregreat employee for Zerorez, very nice, caring, professional & very knowledgeable & experienced. He answered all our questions & did an A+++++ job with our carpets. We recommend him & Zerorez to everyone. We'll most definitely be calling this company & also asking for him to come back & clean our carpets in the future & will recommend him & Zerorez to everyone. We've had several companies clean our carpets before, & Steven from Zerorez did the best job of anyone ever has. If I could give him a million stars instead of 5 for a perfect job well done, I surely would!!! Everyone call Zerorez & tell them I referred you. You'll most definitely be glad you did!!! Sincerely, Kristi Bartlett A Very Happy Customer!!

    Zero stars should be an option. We had an awful experience. After three weeks I had to call to…read moretrack down our rug (really, this by itself was not a big deal). Delivery was scheduled, the time window for delivery came and went, and we never heard a thing from the delivery guy, so we left for our dinner plans. He called 30 min late. We know that stuff happens, but there was never a heads up earlier in the afternoon that he was running behind, and no apology on his part for not being in contact, and THEN when I told home we weren't home anymore he said "well what do you want me to do with your rug?" Rude and incredibly unhelpful in a situation that he created. BUT WAIT! Once our rug was delivered (by a different person the following morning), we noticed it had a strong fragrance-y smell. The rug was incredibly stiff when we got it back and when we vacuumed it lots of powder came up, perhaps a scented deodorizer?? There shouldn't have been residue left!! We chose Zerorez specifically because we were assured fragrance and chemicals were not used, yet our rug came back smelling like it had been dipped in some horribly fake floral scent. I contacted the guy who I had been in touch with, he said he'd get in touch with the rug manager, and that was a week ago. The smell has slowly dissipated but it's still there, and we just give up. Ironically, we've swayed friends and family from using Zerorez as they were all waiting to hear how our experience went before having carpets and rugs cleaned. We absolutely wouldn't return the rug to have it cleaned again, as we don't trust that it wouldn't arrive back to us smelling like fake dollar store perfume and baby powder. The customer service overall was crap, and the cleaning service was crap. Totally a bust. Our rug was so much better when it was dirty!

    Five Step Carpet Care - carpet_cleaning - Updated May 2026

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