Ryan and Amalia were wonderful to work with from start to finish. They cleaned four rugs for me and…read moredid an outstanding job -- truly exceeding my expectations. Their pride in their work and commitment to quality really show. Two of the rugs I brought in were especially challenging, having endured years of neglect from previous owners. Ryan and Amalia went above and beyond to restore them, and they came back looking practically new. Both are personable, professional, and clearly passionate about what they do. I felt completely taken care of throughout the process. I'm so thankful to have found them and will definitely be bringing all of my future rug cleanings to Quality Rug Services.

Locally owned service. Proper procedure for cleaning Oriental Carpets with good results. In some…read morecases, damage (particularly mildew) cannot be corrected even if optimistic evaluation indicated correction possible. Don't expect miracles. Will use again.

We really appreciate our carpet technician Steven Sam's that cleaned our carpets today. He's a…read moregreat employee for Zerorez, very nice, caring, professional & very knowledgeable & experienced. He answered all our questions & did an A+++++ job with our carpets. We recommend him & Zerorez to everyone. We'll most definitely be calling this company & also asking for him to come back & clean our carpets in the future & will recommend him & Zerorez to everyone. We've had several companies clean our carpets before, & Steven from Zerorez did the best job of anyone ever has. If I could give him a million stars instead of 5 for a perfect job well done, I surely would!!! Everyone call Zerorez & tell them I referred you. You'll most definitely be glad you did!!! Sincerely, Kristi Bartlett A Very Happy Customer!!

Zero stars should be an option. We had an awful experience. After three weeks I had to call to…read moretrack down our rug (really, this by itself was not a big deal). Delivery was scheduled, the time window for delivery came and went, and we never heard a thing from the delivery guy, so we left for our dinner plans. He called 30 min late. We know that stuff happens, but there was never a heads up earlier in the afternoon that he was running behind, and no apology on his part for not being in contact, and THEN when I told home we weren't home anymore he said "well what do you want me to do with your rug?" Rude and incredibly unhelpful in a situation that he created. BUT WAIT! Once our rug was delivered (by a different person the following morning), we noticed it had a strong fragrance-y smell. The rug was incredibly stiff when we got it back and when we vacuumed it lots of powder came up, perhaps a scented deodorizer?? There shouldn't have been residue left!! We chose Zerorez specifically because we were assured fragrance and chemicals were not used, yet our rug came back smelling like it had been dipped in some horribly fake floral scent. I contacted the guy who I had been in touch with, he said he'd get in touch with the rug manager, and that was a week ago. The smell has slowly dissipated but it's still there, and we just give up. Ironically, we've swayed friends and family from using Zerorez as they were all waiting to hear how our experience went before having carpets and rugs cleaned. We absolutely wouldn't return the rug to have it cleaned again, as we don't trust that it wouldn't arrive back to us smelling like fake dollar store perfume and baby powder. The customer service overall was crap, and the cleaning service was crap. Totally a bust. Our rug was so much better when it was dirty!

Jake and his team our awesome! We have an expensive wool area rug. It's got some years on it and a…read morecouple of puppies over the years, with the stains that come from raising a puppy, a few wine spills etc. The job they did is nothing short of remarkable. Thanks Jake

We were referred to Jacob through ServPro after Helene and he did an AMAZING job on our restaurant…read morefloors. Extremely professional and went above and beyond. (He did the base boards too) We are a BBQ restaurant so getting up the grease was not easy....well done! We will be using this company on a regular basis moving forward.

Wonderful service! Very thorough and helpful. We moved into a home that hadn't had the carpet…read morecleaned and had pets. Getting the carpets cleaned felt essential! We loved how the home didn't smell like chemicals after and dried quickly. The carpet was so fresh to step on after! Very good pricing too!

Outstanding service! Great customer communication and care…read more Highly recommend Five Step!

Demond is meticulous, I recommend him. The area he cleans for me is carpeting affixed to cement…read moreflooring so with a defined traffic pattern. He is thorough.

Demond was so nice and knowledgeable about a pet stain on a short shag area rug and pad…read more He scheduled the cleaning within a few days and did a wonderful job. The rug looks new. The price was exactly as quoted and he even came back the next day to do a more extensive procedure to insure the smell would not return. I could not be more pleased and highly recommend Demond with City Steam.

They are always professional and prompt and they do an amazing job cleaning my carpets.read more

I didn't set out looking for a "natural" carpet cleaning but after talking to a couple other…read morecompanies I decided to go with Bryant based on his responsiveness. He did a great job, carpets are really clean and the whole house smells awesome. I hope I don't have to have my carpets cleaned again but if I do I know who I will call. Thanks again.

Beware! They don't show up when they promise, poor communication and rude. Never would I recommend…read morethis company!

Ignore Lee's review. I had a BIG pile of rubble from a patio I broke up myself and was looking at…read moregetting a dumpster. I decide to hire someone to move and remove this back breaking pile from our work site. Called Patrick via his Craigslist ad, he quoted me an estimate over the phone, arrived on time the next day, stuck to his original price and did A+ work. For a bit more than the price of a dumpster rental they did all the labor and disposal! Dr. Junk & Mr Fix-it are for real!

This is a good, no drama service. Easy to contact, do it all on the phone, billing and all. I've…read moreused them several times now and have been pleased.

I was pleased with the entire deal. Quality service with a fair price…read more Thanks, Jeff