Awesome crew!! Very friendly and super clean job. Tim Mason and his crew were fast and made sure it…read morewas done right. Definitely recommend!!!

Kudos to Waynesville team who showed up on Mother's Day, during Corona19, and took charge on the…read moreclean up after an overnight water line break. Fulfilled my expectations 100%. J Walker

I worked for this company for approximately 60 days as the Mitigation Manager. While I was not a…read morecustomer, my experience as an employee gave me a firsthand look at the company's operations and workplace culture. During my time there, I observed frequent communication issues, a lack of accountability, and ongoing conflict between team members. In my opinion, departments often struggled to work together effectively, which negatively impacted both employees and customers. Unfortunately, I was terminated after needing to take unpaid time off when my newborn child was admitted to the NICU several hours away from our office. While I understand businesses must make staffing decisions, the experience left me disappointed with the company's level of support during a difficult family situation. I also found management to be largely unavailable for guidance and support when operational issues arose. As someone in a leadership role, I expected more collaboration and direction. As someone with restoration industry experience, I was also surprised by the apparent lack of industry certifications among many of the technicians I worked alongside. During my time with the company, I was only aware of one field technician who held industry certifications, while many of the employees I worked with did not appear to hold certifications such as IICRC credentials. I also observed staffing and qualification issues that I felt impacted the department's ability to operate efficiently. Based on what I personally observed during my employment, I would not choose this company for restoration services and would instead recommend that potential customers carefully research all available restoration contractors before making a decision. This review reflects my personal experience as an employee and not as a customer.

Watch out for any Paul Davis Restoration "FRANCHISE"!…read moreExceptional marketing and insulation from being held accountable. You will regret ever letting them in your home. The insurance industry is their customer. Not you! WARNING!!! Do not hire them or let your insurance company sell you that they are a preferred contractor, They do not guarantee workmanship even if they give you a document stating such! Get an IICRC certified firm and make sure that the people in your home are certified and trained in the work they are performing! The industry has standards! Make sure they do a hazard assessment when they first enter your home and make sure that if they demolish or disturb materials that they are testing for lead and asbestos! Keep documentation and photos. Record your conversations!

Dwayne is very honest, cares a great deal about being clear about cost, and issues in repairing the…read moreproblem.

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

SERVPRO took care of my mitigation and repair needs. Timely, professional and quality work! Hope I…read morenever need you again!

Unfortunately, there is no zero rating. The rebuild they did on my smoke damaged house was…read moreEXTREMELY poor. I could give an entire list of what stupid crap they did and left in my house. They also bagged up some items and put the bag in the dumpster. One of the items was unique and irreplaceable, and the floor they put down is coming up. I was told there is a one-year warranty on their work, but they are completely ignoring my emails and text to make the repair and replace the trashed items. During the repair process, I had to contact the Attorney General, and only then did someone in management call me. At this point, I have no choice but to contact the State Contractor's Board, the Attorney General (again), and file a claim in court. I can put a cost on two of the items, don't care about the rest of them, but I would have to let a judge put a price on the irreplaceable item. Response to ServPro saying they have no record of me: Greg Wolljung is the General Contractor/Owner, Dustin Orofino and Liz Talsky were the "Project Managers", Angela Bennett did invoicing. The address of their office was 36 Old Shoals Road in Arden. Phone number is (828) 255-4535

We are new in town and needed our large area rugs and dog bed cleaned so I went there to get them…read morecleaned. They did an OUTSTANDING job, the ladies in the office helped me find neighboring stores and went out of their way to help me. Top notch!!

AWFULLLLLL IF I CAN GIVE NO STARS I WOULD! They took full advantage of our situation after one of…read moreour houses caught fire. We lost a lot of money not having tenants in it. Unfortunately I live far away and thought I could trust them to take care of everything. But every time we call or try and get info they never call us back!!!! They hired a roofer that called my dad an asshole when he asked when the roof would completed. It's been OVER a year and a half and the small house still isn't ready!!!! My sister had been thru a hurricane and recovered her whole house faster than this! Truly a nightmare and I wouldn't recommend them to my worst enemy

These guys are amazing! They're local to my area which is important to me to give back to local…read morebusinesses. They called me back, and came out immediately, before any other contractor. They took the time to explain their recommendations and why. They even worked with my insurance company. I spoke to another company who wanted to take out everything, even places that weren't even wet. First OnSite recommended not to do this because the insurance company would not pay for anything that wasn't damaged which could cause me to pay out of pocket for anything that wasn't damaged. My insurance company agreed and recommended that I go with them. If I would have gone with the other company I would have been paying out of pocket. Basically, I didn't have to worry about anything. Thank you First OnSite for putting me at ease during a stressful time of my life!

From the owner: First Onsite is a leading commercial disaster restoration and reconstruction company serving all 50…read moreU.S. states and Canada. We specialize in water damage restoration, fire and smoke damage, mold remediation, and full property reconstruction for healthcare, education, retail, and more. Available 24/7, 365 days a year, our teams respond fast to minimize downtime and business interruption. With 110+ locations across North America, we combine local response with national resources at any scale. Contact us today at 800.622.6433 to build your pre-loss plan or get emergency help now.

Fast, efficient and reliable crew! They came out the same day that I called and were able to walk…read moreme through the entire insurance process that I knew nothing about! They did the job without being paid first and worked with my insurance company so that I didn't have to pay anything more than my deductible!! 10/10 recommend if you want a company who is going to do the job right

Getting my house back to normal was quick and easy with this crew…read more They were able to quickly identify all the points where there were issues and start the process quickly. Shout out to Brandon, Tom, Joe & Andrew for their help in starting the restoration process. I am appreciative that they laid down plastic and left my place clean after the start of their work. The reduction in stress once they left was nice to know they are great team players and very professional when they were in my home and left my place as good as they could all things considered.

The crew came out quickly & inspected the areas, then proceeded to take immediate action. The…read moreworkmanship & expertise of Dylan & his crew was truly outstanding, & I'm so appreciative! They & the office were with us through every step of the process, kept us updated, & clear in communication. I'd gladly refer you! Thank you!

Amazing fast response when called... very knowledgeable and hard workers. Helped resolve a…read moredifficult situation and made a terrible day better knowing they were working to fix it.

Jake and his team our awesome! We have an expensive wool area rug. It's got some years on it and a…read morecouple of puppies over the years, with the stains that come from raising a puppy, a few wine spills etc. The job they did is nothing short of remarkable. Thanks Jake

We were referred to Jacob through ServPro after Helene and he did an AMAZING job on our restaurant…read morefloors. Extremely professional and went above and beyond. (He did the base boards too) We are a BBQ restaurant so getting up the grease was not easy....well done! We will be using this company on a regular basis moving forward.