Awesome crew!! Very friendly and super clean job. Tim Mason and his crew were fast and made sure it…read morewas done right. Definitely recommend!!!

Kudos to Waynesville team who showed up on Mother's Day, during Corona19, and took charge on the…read moreclean up after an overnight water line break. Fulfilled my expectations 100%. J Walker

Watch out for any Paul Davis Restoration "FRANCHISE"!…read moreExceptional marketing and insulation from being held accountable. You will regret ever letting them in your home. The insurance industry is their customer. Not you! WARNING!!! Do not hire them or let your insurance company sell you that they are a preferred contractor, They do not guarantee workmanship even if they give you a document stating such! Get an IICRC certified firm and make sure that the people in your home are certified and trained in the work they are performing! The industry has standards! Make sure they do a hazard assessment when they first enter your home and make sure that if they demolish or disturb materials that they are testing for lead and asbestos! Keep documentation and photos. Record your conversations!

Horrible communication, absolutely inapt people that run this place. They will charge an arm and a…read moreleg for low level work, and then not.hold themselves accountable. I regret ever using them for our restoration needs. ​

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

Would definitely recommend! Jamie and Abbi did a great job. Showed up on time, called to confirm…read moreappointment, and took special care to not damage floors and furniture. I'm excited to breath my new fresh air. Thanks

Extremely unethical business practices -- Buyer Beware!…read more This company operates in a completely unprofessional and shady manner. They present themselves as a project management firm, but all of the work is subcontracted to unverified, unvetted contractors -- many of whom do not speak English -- making communication and accountability nearly impossible. When problems arise, good luck getting a hold of anyone. They are unresponsive and evasive. Most concerning, they attempted to take advantage of my 78-year-old mother -- just one month after she lost her husband. The original project scope included addressing mold from a leaky roof: removing and replacing sheet rock, trim, and repainting. After quoting the insurance company for this full scope of work, they unilaterally reduced the job to about one-third of the original work -- but still demanded 100% of the original quoted price. Their logic of doing a fraction of the work but charging the full price is not only wrong, it is highly unethical. Taking advantage of a grieving, recently widowed senior is unconscionable. If you value honesty, transparency, and professionalism -- look elsewhere. This company is not to be trusted.

SERVPRO of Asheville was extremely helpful. Great team! Affordable, Thorough and Efficient.read more

We are new in town and needed our large area rugs and dog bed cleaned so I went there to get them…read morecleaned. They did an OUTSTANDING job, the ladies in the office helped me find neighboring stores and went out of their way to help me. Top notch!!

AWFULLLLLL IF I CAN GIVE NO STARS I WOULD! They took full advantage of our situation after one of…read moreour houses caught fire. We lost a lot of money not having tenants in it. Unfortunately I live far away and thought I could trust them to take care of everything. But every time we call or try and get info they never call us back!!!! They hired a roofer that called my dad an asshole when he asked when the roof would completed. It's been OVER a year and a half and the small house still isn't ready!!!! My sister had been thru a hurricane and recovered her whole house faster than this! Truly a nightmare and I wouldn't recommend them to my worst enemy

These guys are amazing! They're local to my area which is important to me to give back to local…read morebusinesses. They called me back, and came out immediately, before any other contractor. They took the time to explain their recommendations and why. They even worked with my insurance company. I spoke to another company who wanted to take out everything, even places that weren't even wet. First OnSite recommended not to do this because the insurance company would not pay for anything that wasn't damaged which could cause me to pay out of pocket for anything that wasn't damaged. My insurance company agreed and recommended that I go with them. If I would have gone with the other company I would have been paying out of pocket. Basically, I didn't have to worry about anything. Thank you First OnSite for putting me at ease during a stressful time of my life!

From the owner: First Onsite is a leading commercial disaster restoration and reconstruction company serving all 50…read moreU.S. states and Canada. We specialize in water damage restoration, fire and smoke damage, mold remediation, and full property reconstruction for healthcare, education, retail, and more. Available 24/7, 365 days a year, our teams respond fast to minimize downtime and business interruption. With 110+ locations across North America, we combine local response with national resources at any scale. Contact us today at 800.622.6433 to build your pre-loss plan or get emergency help now.

Fast, efficient and reliable crew! They came out the same day that I called and were able to walk…read moreme through the entire insurance process that I knew nothing about! They did the job without being paid first and worked with my insurance company so that I didn't have to pay anything more than my deductible!! 10/10 recommend if you want a company who is going to do the job right

Getting my house back to normal was quick and easy with this crew…read more They were able to quickly identify all the points where there were issues and start the process quickly. Shout out to Brandon, Tom, Joe & Andrew for their help in starting the restoration process. I am appreciative that they laid down plastic and left my place clean after the start of their work. The reduction in stress once they left was nice to know they are great team players and very professional when they were in my home and left my place as good as they could all things considered.

The crew came out quickly & inspected the areas, then proceeded to take immediate action. The…read moreworkmanship & expertise of Dylan & his crew was truly outstanding, & I'm so appreciative! They & the office were with us through every step of the process, kept us updated, & clear in communication. I'd gladly refer you! Thank you!

Amazing fast response when called... very knowledgeable and hard workers. Helped resolve a…read moredifficult situation and made a terrible day better knowing they were working to fix it.

5 stars!! My family and I traveled to Asheville to live and work in an Airbnb for a month. Only…read moreissue is that we wanted to bring our cat Elwood with us and the property owners were understandably worried about the impact for other guests in the future that might be allergic. We were at an impasse and considering canceling the trip. Enter Jake and Elevation Restoration! He took time out of his busy schedule to speak with me and walk me through how a carpet and upholstery deep clean would make the place allergen free. He was generous with his time and insights and communicated with me and the property owner to allay our fears. We went ahead with the trip and as promised he and his crew were there to make the place fresh and new - no trace of dander or indication that a cat had ever been there. Amazing job!! Elwood thanks you so much!

I highly recommend this business as they stripped my hardwood floors that had years of wax and dirt…read morebuildup and resurfaced them to a glossy finish. It looks like I have new flooring now. The price was reasonable and it was all done with a one day turnaround. Very pleased with the service and the owner Jacob who was very knowledgeable, nice and professional