1. ServiceMaster DSI - Kansas City

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Lee's Summit, MO

ServiceMaster DSI - Kansas City

1.6 (8 reviews)
Open • Open 24 hours

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Mold remediation

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SERVPRO of Lee's Summit - Water Damage Restoration

SERVPRO of Lee's Summit

(10 reviews)

Just finished a tour of Servpro's facility & technology in Lee's Summit. The tech available to…read moresanitize and save family heirlooms & household goods is amazing. Wish this type of technology had been available to my clients earlier in my insurance career. Learning about the advances in drying out structures while minimizing demolition was fascinating as well...and all monitored and documented with moisture meters to avoid mold and get my client's life put back together quickly! The level of detail they use to track job status and monitor property location as items move through the cleaning process could only have been designed by someone with serios OCD...but what piece of mind!

Zero Stars... After a major rain storm in the area, we woke…read moreup to our basement flooded. We called ServPro and they said they would be right out. It took several hours but one employee showed up late that evening. He explained that he could have a crew come out over night to start the cleanup. To keep from being charged "off hour" fees, I told him to hold off until the morning and he said they would be out at 8am. We asked for an estimate of how much the cleanup would cost. He stated it would be between $2000-$5000. I asked if he could be more precise. He said it was hard to say, but he estimated that it would be closer to the $2000 level. Workers didn't show up until around 5pm the next 2 days even after giving an 8am estimated start time. We asked 2 or 3 more times for an estimate on the cost. Each time, they repeated the $2000-$5000 range, but closer to the $2000. We called, and the office workers explained that the crew chief would be better to estimate it. After the 2 days of cleanup, they left their machines for a few more days and stopped by once a day to check their meters. I asked for the total bill and they still didn't know. I called 2 or 3 more times and was told they were still "working on" the bill. After 2 weeks, we received a bill of over $12,000. The bill and 330 pages of supporting documents arrived in an email. It took them more time to create the bill than they spent working in my house. How can that be?!?! How can they be that far off in their estimate? When I called and spoke to the management, they said I should have asked for an estimate first. We did. He said we shouldn't have asked the workers for an estimate. How were we to know that? If you send an employee out to my house, he is your representative. Unless he says otherwise, he is authorized to give estimates. ServPro manager says they won't change the bill.

ServiceMaster DSI - Kansas City - damagerestoration - Updated November 2026

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