Two experiences here: - adult passport renewal (no travel date so not rushed) - baby's passport - first passport (no travel date) Check in quick. Either a walk in line or appointment line (not sure when they release appointments. Did take a look online but they were a month down the road). Check in takes less than 15 minutes. Waiting time is variable but both times I've waited less than an hour to be seen/pay for the process. Highly recommend coming here for passport needs if you meet the criteria. Lots of seating. Staff are friendly. read more

Unfortunately, my experience with Service Canada has been beyond slow, even when dealing with urgent matters that required timely decision-making. Delays and lack of communication caused significant stress and uncertainty, especially when support was needed most. While I understand delays can happen, there should be clearer communication and faster handling of urgent cases. People depend on these services, and the current process feels overwhelming and difficult to navigate during already challenging times read more

Service Canada on West Broadway isn't the kind of place you expect to walk out of feeling lighter - besides maybe your wallet.  Government offices are supposed to be where optimism goes to die under fluorescent lights. You brace yourself for the long haul--snaking lines, endless "take a number" purgatory, the whole bureaucratic ballet.  Maybe I feel this way since that is what has happened most of life back in Toronto. But this place?  This one surprised me. The good kind of surprise, like finding a quiet diner with a perfect bowl of noodles at 2 p.m. on hump day. The waiting room was nearly empty when I walked in, which usually spells trouble. You think: Okay, this is where the catch is. Probably one person on shift, maybe two if I'm lucky--everyone else vanished on break or lost to the abyss. But no, the guy at reception looked up with this warm, easygoing friendliness that disarms you before you know you're being disarmed. He checked over my passport requirements in seconds--no judgement, no sighs, no bureaucratic sermon. Just efficient, human, almost gentle. And then boom, I'm in the queue. Five minutes.  That's it. Not even enough time to properly settle in, to pull out your phone and IG doomscroll yourself into a stupor.  Ten minutes and I'm called up, like I had an appointment with the universe. The woman processing the paperwork had that rare blend of competence and casual conversation vibes.  Is it like this in all the offices in YVR?  She flipped through my documents like a seasoned chef checking mise en place--fast, confident, precise--all while carrying on a conversation about Vancouver living, the weather, the eternal dance of rain and rent. It felt...casual, normal, warm even. Government service with a pulse - a real heart. Another ten minutes and we're done.  Signed, sealed, processed. I barely flinched when she collected the chunk of cash required for the passport--because for once, it didn't feel like a toll extracted by a faceless system.  It felt like paying for an experience that actually respected my time and my humanity.  Now that's service.  Service Canada, 1263 West Broadway:  A little island of efficiency in a world where you never expect it - or has YYZ just made me the jilted husk I am? CHEERS!!! read more

May 6, 2026 around 12:15pm. The reason why young people are choosing to leave Canada starts with the service system. The woman working at the front was rude and unkind to everyone. I understand the job is probably repetitive and frustrating but there are so many kind young Canadians fighting for work, and having people like this who are supposed to be there to help us is one of the biggest reasons why younger generations want to leave. Both Bc and Canada services suck. Absolute shame. read more

I received a letter stating that I had to return more than$1200 from the EI benefit I received 3 years ago, However, after checking and several communicating with them, they eventually realized it was a mistake! They had made this mistake before , and I am dissatisfied with their services, unfortunately they look for any excuse to take money from the Canadian working class,.... read more

Okay service depending on the day. Can be slow to process things but overall not bad. Would recommend going early on a weekday.

Worst service ive ever had not helpful at all, will say there is something wrong and make you wait there for a long time then get someone to help them and say to wait longer then you are stuck in a back and forth experience of waiting for hours. The people who work here are the purest form of scum starting off speaking to you in a Karen voice like degrading my own sense of intelligence. I would recommend you only go here if you absolutely need to and speak to them clearly because apparently its hard to be clear with people these days. read more

Awesome new place, at least looks new haha. Friendly hostess. Wealth of info for families and children. Love the Purell sanitizer at front. Computers available for jobs, etc. Here for the missus maternity benefits. A lot less quieter than a passport office but same set up. Even at lunch time, no wait. read more

Service Canada - Public Services & Government Near Me - Vancouver, British Columbia

This was my first real interaction with a governmental body here in Canada, and I was surprisingly pleased with my experience, especially with what I've dealt with in the past back in the States. My coworker had advised that I avoid the one in town due to how busy it is, so I went for the closest one at the time. I figured I'd go early before work, and while there were a few people waiting already, I found that I barely had to wait to get help. I came to get my SIN situation sorted out, and the woman who helped me was beyond helpful in suggesting what I should do after getting my SIN, which definitely made things easier for me and removed some confusion about next steps. Staff: 5/5 Atmosphere: 5/5 Overall: 5/5 read more

I went here for my maternity leave application with no knowledge and clue what to do. They helped me with everything and took time for it! Awesome place to get help and Infos. Way faster than calling and super friendly. read more

Firstly, this is my first time writing any kind of review for a business or company across the board. However, I feel that I need to comment on how utterly shambolic and embarrassing my experience was at this Service Canada today (16/09/22). Despite both cueing and being asked to sit in the waiting area for over three and a half hours, the staff offered absolutely no insight, information or guidance on proceedings. Although I arrived over an hour before the other people that had later joined me in the waiting area, I was constantly overlooked and given not even the slightest explanation; despite approaching the staff on several occasions. In between finally serving other people in this branch, the staff seemed more interested in having a cup of coffee together or heading out on their breaks. During my adult life, I have had to complete visas, extensions and all necessary documentation (banking, security numbers, etc) in countries such as England, Australia, New Zealand, China and Thailand. I have never experienced anything even slightly as poorly managed as this. I think that this branch should consider itself extremely lucky that a one-star review is the lowest option that is available. For something incredibly simple - that was eventually completed in under 90 seconds - I was made to wait over three and a half hours with staff who were completely uninterested and did not have the slightest bit of urgency. I can not stress enough how I will never attend this Service Canada branch again. From cueing for over two hours with no structure to then being forced to wait an additional hour and a half in a seating area when there was absolutely no need, I can undoubtedly rank this as the most unorganised shambles I have ever witnessed. To reiterate, this is the first review of any company, restaurant, hotel, or brand I have ever felt the need to complete. I hope that underlines just how woeful my experience was at this Service Canada branch. To anyone who does attend this branch in the future, I wish you the very best of luck and suggest bringing a good book and no expectations of a straightforward or simple day. read more

Was very disappointed with the service i received at the front desk on August 20th around 9:30. The two staff basically laughed at my inquiry about whether EI rate would change if my household income had been lowered drastically. Obviously it is a stressful situation as it is and the rudeness I was shown was appalling. I had a few other questions too and it basically seemed like they just didn't want to help at all and kept giving me phone numbers. I came in to services Canada because I have called these numbers already and it's impossible to speak to an actual person and believe it or not the 10 minute recorded messages don't answer my questions. read more