If I could give a "0" I would and I am more than disappointed in myself for not checking reviews or BBB AND for paying in full. (PS, I'm pretty sure that 5-star review is a plant.) Yes, I know, and trust me, not a day goes by that I don't kick myself in the you-know-what for not guarding my money. They are only motivated to finish a job if they haven't received payment, which, at the end of the day, baffles me. I needed a bunch of trees removed and stumps ground.
Their communication is beyond horrific and I cannot be more grateful that I have all of our conversations in writing. Excuse after excuse. I was told they'd be back out to grind the stumps they left two to four days after - the service was done on May 12th to give reference. When it didn't happen, I was then told that the owner "meant well" (yes, said this) but they usually quote one to two weeks.
The drawn-out string of excuses goes on and on from there but, as I'm sure you can surmise, they never came back. So I asked for a refund and, well, three guesses - although you'll only need two - how quickly that was (not) given. I had to hire another company because this was holding up getting my entire driveway redone and I ended up losing my space because of it.
The actual tree removal was also incredibly unprofessional, which I did discuss with the owner after that job was completed. The crew didn't wear any safety gear, and they left a few plastic bottles in my front yard. I'm certain they were under the influence of something, they drove their large brush removal truck through one portion of my yard - leaving a deep and long tread mark, and they dropped a large tree branch on our telephone and internet lines, which knocked out our internet for four days. Thankfully, two of them were on the weekend because my partner and I both WFH, but I digress.
Simply put, do. not. use. them. read more