If I could give a "0" I would and I am more than disappointed in myself for not checking reviews or BBB AND for paying in full. (PS, I'm pretty sure that 5-star review is a plant.) Yes, I know, and trust me, not a day goes by that I don't kick myself in the you-know-what for not guarding my money. They are only motivated to finish a job if they haven't received payment, which, at the end of the day, baffles me. I needed a bunch of trees removed and stumps ground. Their communication is beyond horrific and I cannot be more grateful that I have all of our conversations in writing. Excuse after excuse. I was told they'd be back out to grind the stumps they left two to four days after - the service was done on May 12th to give reference. When it didn't happen, I was then told that the owner "meant well" (yes, said this) but they usually quote one to two weeks. The drawn-out string of excuses goes on and on from there but, as I'm sure you can surmise, they never came back. So I asked for a refund and, well, three guesses - although you'll only need two - how quickly that was (not) given. I had to hire another company because this was holding up getting my entire driveway redone and I ended up losing my space because of it. The actual tree removal was also incredibly unprofessional, which I did discuss with the owner after that job was completed. The crew didn't wear any safety gear, and they left a few plastic bottles in my front yard. I'm certain they were under the influence of something, they drove their large brush removal truck through one portion of my yard - leaving a deep and long tread mark, and they dropped a large tree branch on our telephone and internet lines, which knocked out our internet for four days. Thankfully, two of them were on the weekend because my partner and I both WFH, but I digress. Simply put, do. not. use. them. read more

I met with Eric from Serrano tree services three times prior to engaging him to trim limbs from a Mighty Oak in my yard . He came out as an emergency visit when a big limb fell . Advised me on what to do with it and did not charge me. The other two times I met with Eric I was extremely impressed with the time he took to examine the tree look at all options for trimming large branches and yet still keeping the tree looking attractive and healthy . I did engage Eric and his crew to trim this Mighty Oak and I couldn't be happier . Communication not only with him but also his secretary Liz was exceptional . His crew showed up on time and ready to work five guys came and I couldn't be happier with the work that they did they were polite they worked efficiently they communicated with me well and just were great guys . I would have to say the whole team went above and beyond my expectations . I had read some negative review on Yelp and could not believe that these reviews were for the same company that I was dealing with . I will certainly be using Eric and Serrano Tree Service in the future and I look forward to working with his crew again . Thank you EricI read more

Serrano Tree Service - Newly trimmed oak. - Tree Services Near Me - Wickliffe, Ohio

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10/10 would recommend Serrano Tree Service! We had 3 very large trees removed today and the crew left our property cleaner than it was before they arrived. The attention to detail was excellent and the fact that they cleaned as they worked was outstanding! I cannot say enough good things about the professionalism and care the whole crew took while performing the service! They will be back in a few weeks to grind down our one stump and I am 100% going to use them again next year for an additional 3 trees we need removed. Thank you Serrano for the excellent service! read more

https://www.facebook.com/SerranoTree/ I have been on the path of being extremely positive and believing in the good of all humanity. Always trying to give people the benefit of the doubt. Double and sometimes triple chances. The owner of Serrano's Tree Service, Eric accepted a deposit of $1500 for a tree removal job to remove 4 Willow trees. He came for 2 days. Removed 2 trees. He told us all 4 would be removed in 4 days. He never came back nor contacted us as to when he would return. Ignored numerous phone calls and text messages. He messed up the deposit money we gave him which messed up our bank account. He destroyed the side of our yard with his equipment. Left all his boards, rakes, shovels and orange cones on the side of our yard for 3 weeks. According to many neighbors, Eric and his crew spoke very loud and freely using profanity. We, along with several neighbors were interviewed by our Police Department about a assault that took place on our property with Eric and one of his co workers, who has a black eye and road burns from hitting the pavement. Eric confirmed to us a week ago that he would be back out to finish the job this coming Monday. After texting to confirm if he was going to finish the job he told me " I quit this job". As if he were in 1st grade. He broke his own contract. How professional. Then proceeded to ask why he was even speaking to me since he had initially spoken to my husband. Excuse me but it's OUR house and OUR money. What difference is it of who you speak with. Completely unprofessional. Utterly appalled. Would never recommend this company. I feel bad for his co workers. read more

This company removed a tree from our neighbor's backyard and in the process did significant damage to our yard. I informed them before they started that the grass in our yard had just been replanted and to please be careful as to not trample it. They ignored our request! They placed part of their machinery on our property and used the newly reseeded area as the main pathway to their other equipment. All this without permission to use our property. They left us with a mess, and we have since had to reseed the area again taking time and money out of our pocket do to their actions. I would not recommend this company as their actions demonstrated here show they don't care about people's property. read more

I could not recommend Serano tree service any higher. They were the only company that showed up with an estimate for removing a damaged limb from a tree close to our house. Within one or two days they were here to do the job, we're very professional and hard-working. When they were finished the yard was so clean that you wouldn't even have known they were here. They will always be our first choice when we have trees that need to be taken care of. read more

I scheduled them to come to take my tree down. They texted they would be here on a day but never showed up. Are not answering their phone .very unprofessional.. Cheryl trebec read more

Eric came and gave an estimate to remove my tree and the stump. I have a fenced in yard and asked if he could get a grinder through it and he said yes, he could get one. He came weeks after saying he was coming to cut down the tree but left without grinding the tree stump. I then continued to contact them to finish the job and get the stump ground and had many promises he was coming and never did. Finally he said he couldn't come because he would have to rent a grinder to finish the job. Now I need to find a company to grind the stump. Frustrating. read more

Eric Petrus, owner of Serrano Tree Service presented himself as very unprofessional, unorganized and disinterested. He began the job of removing two large trees in my front yard and trimming a third. The crew did 3 hours of work and did not return for 2 weeks. When they finally returned they did finish that part of the job. However his crew was unprofessional in that they left pop and juice bottles in my yard and urinated in my neighbors yard. The day after the trees were removed, he sent someone to grind the stumps, The worker left all the debris in a huge pile in my front yard. When I asked Mr. Petrus to remedy the situation, he refused and is still refusing. He stated via text that he was not doing anymore work without compensation. I would not ever use his services again. The unprofessionalism and lack of follow through is definitely not traits a consumer should have to deal with when paying for services. read more