Melvin assisted me and he was great. He was respectful and had good communication to ensure I got a…read moregood deal. They initially did not have the color and trim I wanted but he was able to get it in. He answered many questions I had over the phone which I appreciated. I would buy from Melvin in the future.

Will try and sell you service that you don't need and lie to rip you off , ever time I come in they…read moretry and charge me $85 for a cabin air filter even after I just changed it less then 5000 miles ago ( 4th filter in 45,000 miles ) and told me that per Mazda manual ever 30,000 miles awd service was needed witch is also a lie. Mazda list this fluid as life time so rip off of $350 car is 3 years old and battery is bad and needs a new $300 battery . Needless to say I won't be coming back here after using them and buying my car here 3 years ago , I normally drive 45 minutes to come here cause I trusted them now I won't be coming back

Was in for an oil change/tire rotation last week. Was a little concerned when I first asked what…read moreoil they suggested for my truck. I was asking for manufacturer recommendation. The answer seemed like a guess. Once we settled on my oil type things went pretty smoothly. Oil change and Tire rotation were done. As I was waiting in the lobby, I noticed free popcorn and coffee. That was a nice touch. The only issue I had was the wait time after my truck was done. They pulled it back into the garage and it just sat there. Seemed like 20+ minutes. I'm not sure why it would take that long to have the paperwork processed, it's all done on a computer. Get people in and out. Be prepared to pay an additional 2.75% if you pay with a credit card over debit. Staff was very professional. Job was done well.

This review is for the sales team. Unsure yet about service, I'll update accordingly when that…read moretime comes. Sean Kelly and his team were awesome to work with. Great experience, excellent communication, and not pushy at all like others sales people I've worked with. They are true sales professionals with a kind and respectful approach.

Visited the dealership today. I had my air pressure…read moreadjusted right in the service drive. Quick easy painless and no charge. They also offered a free car wash. Wow , so nice. Thank you

DO NOT GIVE THEM YOUR BUSINESS!!!…read more Test drove a used vehicle and a few days later I got a call saying the price went down $900. I called the next day and asked for the out the door price. This price did not include the $900 price decrease they called me about one business day ago. When I brought it up, they mentioned it was a "mistake" and they couldn't offer that price and instead, they wanted to "meet in the middle". After calling them out on this shady behavior they finally agreed to the $900 discounted price but the deal was only good for today. DO YOUR RESEARCH TO GET THE BEST DEAL POSSIBLE AND DO NOT GIVE THEM YOUR MONEY I also asked them for photos of the car (when I first saw the car online there weren't any photos and instead of photos like I asked, they sent me a video of someone using the front phone camera inside the car (like the beginning of a vlog???) and then showed the outside of the car.... But it was impossible to see if there were any scratches / dents on the car from a video EVEN THOUGH I REQUESTED PHOTOS!

Today I tried a new Chevy dealership to me to get an oil change & tire rotation.. Tom Olsen helped…read moreme get checked in & he was great.. When it was complete (which took a Lil longer than I'm used to over an hr.. I did arrive late for my scheduled appointment..) Tom told me my windshield wiper was bad (which I already knew that & had new one in my trunk) & needed to be replaced.. I told him I had the new one in my trunk & he was more than happy to have that put on for me before I left.. I must mention that the previous chevy dealership didn't charge as much for the tire rotation only $15 dollar difference & labor for oil change cost more as well. I did supply the oil & filter & it still cost me $45.. I paid $15 for everything at previous dealership) So I got screwed. I learned not to assume all dealerships charge the same.. Smh Tom was great.. Price was ridiculous! I'll be probably going somewhere else next time..

Come up and ask if they can help me for sitting in the parking lot waiting for my husband who's in…read morethe service department a second time for half ass service to our truck - we spent over 5,000 dollars and have driven over an hour to get here and this is how I am treated and my husband for doing business at a mediocre dealership to begin with . Fix your flags Clean up your lot it's dirty and I can tell you guys do zero maintenance and inspection The service on our dually explains everything...... the torn flags and rude gesture of your employees while waiting in your parking lot explain it all . The public deserves to know the truth . Don't like my review ? Look it up on your security camera you can see it for yourself . I left the ragged flags picture on maps wish I had vidoe recorded the guy who walked up to my vehicle while I was waiting . ABSOLUTE SMALL TIME OPERATIONS HERE . I wasn't going to leave the review until .... your salesman or whoever decided to ask me if I needed any help. No I'm in a brand new car minding my own business . Why would I need any assistance from a complete stranger ? Walking up to my window and making me roll it down to engage in useless conversation???????!!!!!!!!!!!

A huge THANK YOU to David Harter and Robert Milnar for the great service I received in the purchase…read moreof my 2018 Equinox. Not only did I get a great deal (lower than KBB pricing), they also gave me a great trade in price on my 2017 Malibu. I've used another dealership in New Hudson & Novi, but NEVER got the wonderful service or attention that was given to me here. Thanks David & Robert for making my purchase experience such a positive experience.

I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC…read moreor from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family.

I am newly retired and needed something under $10k that I could finance for just a few months. I…read morefirst spoke with Matteah, who frankly should be a sales person. She put me in touch with Nolan and Jamme who worked magic with my horrible credit. But Kayla Ferguson... This young lady has the personality and drive to be a major player in sales. She's not a sales person. She's a person who sells. First thing she sells you? A smile. Whether on the phone, in email, or in person, Kayla's smiling and very positive. She went outside in the snow to make a video of my car and sent additional pics of it as well. Kayla was beyond patient as the insurance company took forever to issue my policy. When all was said and done, Kayla asked me if I was happy. Even if I hadn't been up to that point, I would have been then, because it shows she cares. Oh yes. I bought the car!!

Drove over an hour to look at a specific model used car we've been looking for. Had an appointment…read more Then was told we could bump the appointment to an earlier time. Showed up for our appointment and was told " the thing with the car is a mouse has chewed some wires so you can't test drive it". When the scheduler is blamed and that's that, we're offered ti look at the car anyway. How does looking at an undrivable car help me, am i supposed to be any to make a second trip to drive it? But we went out to look at the car, Old pine needles were in the trim around the roof, on the windshield and it was obvious it had to be towed there. It looked like a mouse lived in it, the hood insulation was torn/chewed up, but it was advertised and we were scheduled for an appointment, we weren't stopping in at random. Based on this waste of hours of my time, I wouldn't move forward with any car purchase expecting to be treated as a valued customer. To the salesman's credit he probably is following management's lead and they have a big problem with customer service standards, a major red flag.

great communication and professionalism. they are really good at what they do and any problems are…read moretaken care of. tu pat and chris!!!!!!!

I bought a 2020 Cadillac XT5 Sport recently (flood car) & I can say that I am very pleased with…read morethe vehicle ! It not only runs great but the body & trim look great! I had a problem with the rear wiper & washer. Cris sent me a new G,M. wiper & washer kit at new charge. GOOD PEOPLE TO DEAL WITH & PLEASANT ON THE PHONE !