This review is for the sales team. Unsure yet about service, I'll update accordingly when that…read moretime comes. Sean Kelly and his team were awesome to work with. Great experience, excellent communication, and not pushy at all like others sales people I've worked with. They are true sales professionals with a kind and respectful approach.

I took my ford 2022 F150 to this dealer 4 times to repair a bad tailgate and integrated step. The…read morelast time they said they replaced the bolts and mechanism inside the tailgate. But still NOT fixed. They either are incapable of fixing or refuse. Either way took the truck to Bob Maxy Ford in Howell/Fowlerville and Immediately they said the tail gate was not correct and will schedule repairs. Brighton Ford lost my business completely you should not have to go to the dealer 5 times to get service!

The only used car dealer I trust. As a family, we have bought three cars from Conley Auto. the…read morefirst 2 cars lasted well past 200k miles. I'm still driving the third car and have put over 60k more miles on it without any issues beyond normal maintenance.

Rented a Penske truck with tow dolly and the owner stayed open past operating hours as well as…read moreproviding a tutorial on hooking up the tow dolly. Made it simple and easy to drive away. Made us confident that we would reach our destination without any worries. These guys do know what they are doing and customer service was spot on.

Visited the dealership today. I had my air pressure…read moreadjusted right in the service drive. Quick easy painless and no charge. They also offered a free car wash. Wow , so nice. Thank you

DO NOT GIVE THEM YOUR BUSINESS!!!…read more Test drove a used vehicle and a few days later I got a call saying the price went down $900. I called the next day and asked for the out the door price. This price did not include the $900 price decrease they called me about one business day ago. When I brought it up, they mentioned it was a "mistake" and they couldn't offer that price and instead, they wanted to "meet in the middle". After calling them out on this shady behavior they finally agreed to the $900 discounted price but the deal was only good for today. DO YOUR RESEARCH TO GET THE BEST DEAL POSSIBLE AND DO NOT GIVE THEM YOUR MONEY I also asked them for photos of the car (when I first saw the car online there weren't any photos and instead of photos like I asked, they sent me a video of someone using the front phone camera inside the car (like the beginning of a vlog???) and then showed the outside of the car.... But it was impossible to see if there were any scratches / dents on the car from a video EVEN THOUGH I REQUESTED PHOTOS!

Will try and sell you service that you don't need and lie to rip you off , ever time I come in they…read moretry and charge me $85 for a cabin air filter even after I just changed it less then 5000 miles ago ( 4th filter in 45,000 miles ) and told me that per Mazda manual ever 30,000 miles awd service was needed witch is also a lie. Mazda list this fluid as life time so rip off of $350 car is 3 years old and battery is bad and needs a new $300 battery . Needless to say I won't be coming back here after using them and buying my car here 3 years ago , I normally drive 45 minutes to come here cause I trusted them now I won't be coming back

Melvin assisted me and he was great. He was respectful and had good communication to ensure I got a…read moregood deal. They initially did not have the color and trim I wanted but he was able to get it in. He answered many questions I had over the phone which I appreciated. I would buy from Melvin in the future.

Today I tried a new Chevy dealership to me to get an oil change & tire rotation.. Tom Olsen helped…read moreme get checked in & he was great.. When it was complete (which took a Lil longer than I'm used to over an hr.. I did arrive late for my scheduled appointment..) Tom told me my windshield wiper was bad (which I already knew that & had new one in my trunk) & needed to be replaced.. I told him I had the new one in my trunk & he was more than happy to have that put on for me before I left.. I must mention that the previous chevy dealership didn't charge as much for the tire rotation only $15 dollar difference & labor for oil change cost more as well. I did supply the oil & filter & it still cost me $45.. I paid $15 for everything at previous dealership) So I got screwed. I learned not to assume all dealerships charge the same.. Smh Tom was great.. Price was ridiculous! I'll be probably going somewhere else next time..

Come up and ask if they can help me for sitting in the parking lot waiting for my husband who's in…read morethe service department a second time for half ass service to our truck - we spent over 5,000 dollars and have driven over an hour to get here and this is how I am treated and my husband for doing business at a mediocre dealership to begin with . Fix your flags Clean up your lot it's dirty and I can tell you guys do zero maintenance and inspection The service on our dually explains everything...... the torn flags and rude gesture of your employees while waiting in your parking lot explain it all . The public deserves to know the truth . Don't like my review ? Look it up on your security camera you can see it for yourself . I left the ragged flags picture on maps wish I had vidoe recorded the guy who walked up to my vehicle while I was waiting . ABSOLUTE SMALL TIME OPERATIONS HERE . I wasn't going to leave the review until .... your salesman or whoever decided to ask me if I needed any help. No I'm in a brand new car minding my own business . Why would I need any assistance from a complete stranger ? Walking up to my window and making me roll it down to engage in useless conversation???????!!!!!!!!!!!

Kaelyn helped me sell my Lexus NX 200t today (in process of purchasing a hybrid vehicle) - process…read morewas straightforward and quick. I was already frustrated with other dealerships and their low offers, long wait-times, & pushy sales people. Brighton Motors' dealership reached out to set up an appt time, appraisal process was efficient, and they were able to meet my $ expectations to sell. Everyone at this dealership was friendly and attentive, and made sure someone assisted me as I waited. Excellent, professional service that I would recommend to others that are considering selling.

Very disappointed in the vehicle I purchased as they did not communicate the major issues with the…read morecar after they performed a Pre-Purchase Inspection at my request. And now, I have been battling them to get me a second key for the car as the one that came with the car does not function. After 9 weeks of waiting, still no key. Seems like a very minor issue that has destroyed my opinion of this dealer. I have to say it, STAY AWAY from this dealer!

Drove over an hour to look at a specific model used car we've been looking for. Had an appointment…read more Then was told we could bump the appointment to an earlier time. Showed up for our appointment and was told " the thing with the car is a mouse has chewed some wires so you can't test drive it". When the scheduler is blamed and that's that, we're offered ti look at the car anyway. How does looking at an undrivable car help me, am i supposed to be any to make a second trip to drive it? But we went out to look at the car, Old pine needles were in the trim around the roof, on the windshield and it was obvious it had to be towed there. It looked like a mouse lived in it, the hood insulation was torn/chewed up, but it was advertised and we were scheduled for an appointment, we weren't stopping in at random. Based on this waste of hours of my time, I wouldn't move forward with any car purchase expecting to be treated as a valued customer. To the salesman's credit he probably is following management's lead and they have a big problem with customer service standards, a major red flag.

BUYERS BEWARE -- VERY DISAPPOINTING EXPERIENCE…read more I found a 2024 Jeep Grand Cherokee advertised for $29,928 and decided to move forward with the purchase. I put down a deposit and paid $150 for an independent pre-purchase inspection. On the day of the inspection, after I had already driven 40 minutes to the dealership, I was informed that the price had been increased to $32,814. I was told there had been a pricing error and that they could no longer honor the original price due to high interest in the vehicle. What I find extremely disappointing is that I was not informed of the pricing issue the morning before the inspection, or at any point prior to me traveling to the dealership and proceeding with the inspection. Had I known the price was going to change, I never would have moved forward with spending money on the inspection or making the trip. The price increase was $2,886, and I ultimately decided not to purchase the vehicle and requested my deposit back. During this process, I was dealing with Brett, the sales representative, and when I asked to speak with management about the situation, Mike, the sales manager, would not come out to speak with me in person. That lack of basic communication and accountability made the experience even more frustrating. I understand that pricing errors can happen, but customers should be informed as soon as the issue is discovered, especially before they are asked to put down a deposit, spend money on an inspection, and travel to the dealership. BUYERS BEWARE. Make sure you have the final price clearly confirmed in writing before putting down a deposit or spending money on a pre-purchase inspection. This was an extremely frustrating and disappointing experience, and I no longer felt comfortable doing business with this dealership.