They are a stand up dealership. Everything has gone exactly the way we discussed. I sold them my…read more2019 Super Snake and it was probably one of the easiest transactions I have done with any dealership. I would recommend them to anyone buying or selling a car. This was a out of state transaction and was super smooth.

GREEDY AND SCAM artist sold a $310,000 car as a rotisserie build more like a road side built. See…read morethe pictures and judge for yourself how cruel and greedy these guys are they sold my family a death trap and a complete junk that you cannot even drive more than 5 miles before this junk overheats or falls apart. Good luck if you buy from them. You will deal with mechanics, lawyers and drama. This was suppose to be dream car now it's a never ending nightmare. The owner GREG and the sales guy TOM will sell their mom if they made profit.

We had a positive experience overall. It started off well with a salesperson greeting us outside…read morewhile we were looking at vehicles, and he shared helpful information. I was interested in the Encore GX Preferred and Sport models and expected to drive both, but when he went to get the keys, he came back saying he "couldn't find the keys to the Preferred model," which felt like an obvious attempt to steer us toward the pricier option. He was friendly and easy to talk to--refreshing compared to many salespeople--but he took a long time printing out the information and purchase quote. Despite that, I still recommend this place.

DO NOT GO HERE!!!! They sell cars with issues. Save yourself the headache. When you go to a…read more"reputable " dealership you shouldn't have a major issue right away. This is not a reputable dealer.

Spoke with Michael Kao. Very nice, helpful, made sure to answer all questions (and asked if he…read moredidn't know). We are a Chevy/GM family and wanted to test drive a few options. Manager stopped by to make sure all was going well. We were not fans of the cars (personal preference) and may go back chevy. Michael has been the nicest salesguy we've dealt while shopping for this vehicle.

About a month after purchase I was able to get my recently bought 2012 Accord on a hoist only to…read morefind I was sold a vehicle with a rotting catalytic converter assembly, requiring a full catalytic converter replacement. In states where yearly inspection is required, this vehicle would likely not be legal to sell as it could fail critical emissions testing. As an engineer in the auto industry, I am confident this level of wear is not even close to possible during my short ownership, and only takes place after years of age or heaps of mileage (I've only put about 3000 miles of fair weather driving on it since purchase). This wear and tear is present despite multiple assurances of quality inspections and proper service history, on top of having to negotiate down $2000 in irrelevant dealer fees during the purchase. My team as well as I highly suspect this was traded in due to the necessary cost to repair this (most replacements will run you almost $4k) by the previous owner and was likely willingly ignored during their multi point inspections. I doubt they will do the right thing and correct this due to this behavior. Please save yourself time and the headache and shop elsewhere. There are plenty of other dealers that will not underhand you like this.

Current: Since then, my other aunt went and leased a Red Equinox Activ from Taylor…read more Just today I helped a friend lease a vehicle through her fiancé Matthew. He was also amazing in straight forward pricing, working with us and getting my friend Karen into a new vehicle. Was a painless process and worth the drive. If you want someone who feels like family and will take care of you and your ride, make sure you call Lafontaine Plymouth and ask for Matthew!

Need an oil change, OK. But an appointment doesn't count for much. I've been taking my vehicles to…read morethat dealer location for quite a while. Today I had an appointment and was there on time. They knew what the issue was. When I arrived, they told me I'd have to leave my vehicle for 3 to 5 days before they could even look at it. I assume when I'm given a time to show up, they can work on my vehicle. Guess I'll be looking elsewhere for my repairs. What a joke.

When I was living in the mi area I would service my car here for anything I needed…read more Oil and some other maintenance issues. Their hours are really good willing to work with me if I needed a loaner car they would help out with that. Hands-down top notch service. Highly recommend.

Worst dealership experience of my life -- stay far away…read more It's been almost a month since I purchased my Cadillac, and the car has NOT been shipped, not even moved. Yet I'm already paying hundreds of dollars in loan interest for a vehicle I don't even have. On top of that, I've been forced to rent a car because I have no transportation -- all due to their incompetence. Sean never answers, has no voicemail, and doesn't return calls. Andy has been just as unhelpful, offering zero updates or accountability. I've even had to contact GM Cadillac support several times, and still nothing is resolved. This dealership shows complete disregard for customers and zero professionalism. If you are buying out of state, DO NOT even consider Suburban Cadillac. I would never buy from them again under any circumstance.

I brought my pacifica in for a recall replacement of curtain airbags. The service representative…read morearranged for me to be driven home and picked up when the work was completed. They also fixed another problem that I had mentioned to the service rep when I dropped the can off.

Was happy with the oil change. Was kept informed as to progress. Unfortunately dealerships can't…read morereally compete with quick oil changes. Dealerships have to use computers and provide info to the manufacturer. When I get my oil changed at a quickie lub there's only one or two people in the process while a dealer has three or four involved. Plus dealers want you to make appointments.

Just had my 2020, F150 Transmission repaired at Blackwell Ford, their service was great, they did…read morean excellent job, very pleased with everything!

Took car in for repair to hitch and rear bumper valence from getting rear ended. Got car back with…read morehitch installed within 1/8" of tailpipe and exhaust noise that wasn't present when I took it in. Nick tried to tell me it was fine. I said no its not and take care of it or we have a chat with General Manager. Get a call from Body Shop manager, Kyle. He seemed more reasonable. I leave the car there Monday afternoon. Friday morning I leave a message requesting status. Nothing. Call back Monday and get lame excuse from Kyle that he got busy - all day? Too busy for a 2 minute call. Anyway, says car should be done and returned Tuesday. Car comes back Wednesday. Hitch now installed properly and exhaust noise gone...along with the resonator. They simply cut it out and straight piped to next part of exhaust. It was a nice bolt together modular system, now its not. And it took 8 days! I called about this. When I asked if he knew it had been deleted he prevaricated - resonator doesn't really do anything, resonator not available, system was old you don't need it. Very hostile and defensive. I tried to explain that Ford doesn't put parts on for sport and to waste money and that dealership has a duty to return car in the condition it was received in. He hung up on me. Left a message for the General Manager. He hasn't called either. Take your car there if this is how you want to be treated. Update. Posted yesterday, got a call today from GM today. Not sure if cause and effect or not. He sounded reasonable and said it would all be resolved. I will update once that happens. Update: dealership agreed to take care of putting exhaust back to how it was. Discussed with Kyle. He was unrepentant about the removal of the resonator, maintaining it was okay to do. It was also clear from his comments that the reason I got a call from the GM was because of my review. I explained to him exactly what needed to be done. Apparently it was too complicated for him to handle so he said, why don't you just take it somewhere and get a quote and bring here for our approval. Sure, let me do all the work to fix your mistake. I did this, then took them the paid receipt on 8.29. When I got to the dealership he was in the parking lot explaining the intricacies of something under the hood to a customer. It was way more complex than an exhaust repair. I waited a few minutes until there was a logical pause and tried to give him the receipt. He snapped at me that he was with a customer. I said I'm just trying to give you the receipt. He told me I'd have to wait. He could have taken it in the time he was busy snapping at me. I went inside and handed it to a service writer named Devin and asked that he give it to Kyle with instructions to mail me the check. I had faith in Devin as he is always great to deal with when you take your car there. Then I was out of town and returned on 9/10. I did not see the check in my mail pile. I called the GM and left a message on 9/11. Check finally arrived the other day. Today is 9/18 and GM never called me back. I would have loved to discuss this with the him - maybe my perceptions are off or not accurate, but since GM didn't return my call I have to assume I'm spot on. Returning a call should be customer service 101...

Purchased car. Good communication throughout the process. Friendly and trustworthy. Highly…read morerecommend.

I have to give a big shout out to Julian. He was amazing. It was a very clear, cut straightforward…read more No nonsense to the point deal any other time I bought a car I was there for hours and hours he let me know right away. What I could afford with what I had to work with. I walked out of there with the exact car that my mind was set up Have a beautiful red Taurus with leather seats and a moonroof. Sorry it took so long for this review, but I highly recommend this place all and by the way, it was a very reasonable car payment plus they also give you registration and a plate was a very easy deal to make. Thank you so much. The car has been great. I bought the car June 11, 2024 and I still love it.

really bad service, don't ever buy or finance any car from here , fuck you over on prices , they…read moresay if any issues bring it back and they will take care of it , no they just take the car for weeks and don't give you a rental , don't ever go here , going to chanel 2 and 4 about all of this put them out of business!!!!!

If you want to go back in time to personally find out how the phrase, "used car salesman" came to…read morebe an insult, check this place out. When this review is added, over 78% of their reviews will be one star. And a lot of them are long, meaning they *really* pi$$ed those people off. Rather than add another story that makes the same point, I suggest you look at their website. Assuming you know what model you're interested in buying, the next questions are usually about mileage and price, right? Listing after listing lacks one or the other. Why? Because they don't know? They forgot?? Riiiiight. Not. So you'll be forced to call them so they can 'sell' you. And then laugh afterward about how they "ripped your head off". Fortunately, Plymouth Auto Sales over on Haggerty and the Quattro dealerships in Redford and Farmington Hills are relatively honest and Oh, look! Their websites prominently display exact mileage and price for every single vehicle, as well as lots of clear photos. Plymouth AS even links to a complete CarFax report for every vehicle. See, it can be done.

Waiting to see how they handle my car situation. Did not appreciate being given a dirty loaner car…read moreafter I told the young man I had just washed mine before I brung it in. Nor did I appreciate not being told the loaner was a hybrid I had to ask. And still no explanation as to what if any difference in driving it would be.

Great sales and service made for a comfortable car buying experience. Geno our sales representative…read morewas very thorough and knowledgeable. His 26 years of experience was obvious throughout our sales process.