I want to start out by saying that I tried to bring my experience, concerns, and feelings to the business owners attention. After a week of being told I'll receive a call back (with no call back), Shelby being out of the salon, and them just not answering their phone, I'm forced to leave an online review, which I really tried to avoid. I was in this salon on my wedding day and I left very unhappy and very uncomfortable. If you care to read the details, I'll leave them below.
It is my understanding this salon is run by Holly and Shelby. Holly did my hair on my wedding day (6/11/22). From the moment I walked in, it was apparent they had no idea I was a bride or if that mattered. Holly had mentioned they don't really do brides or bridesmaids and mentioned she wasn't sure who booked the appointment. (The website says they do weddings though?) Whoever I booked the appointment with knew I was a bride and I would only have my maid of honor there with me. As we got started, Holly just made comments here and there of how long my hair was, how many products and how much of the products were needed, the pins and Bobby pins, etc. It was just very unnecessary in my opinion. It just felt like she didn't want to be doing my hair. I felt bad sitting in the chair and I shouldn't have felt that way. My appointment was at 10:45 and somehow a 12:00 was booked after me, which is completely fine, not upset about that. The upsetting part was that, Holly yelled over me, to the other customer and said something along the lines of "yeah it's going to be a few more minutes, she just has 20X the amount of hair of you and I combined." No joking tone, no little laugh, just straight up. Again, making me feel bad and uncomfortable. Because of this other customer waiting, I feel she rushed to curl my hair. Yes she pinned the curls, but they still fell 2 hours later. I only got my hair done because my MOH wanted her done. I should have just done what I originally planned and done my hair myself. My hair has no problem holding a curl so I don't know what happened.
The overall experience left a terrible taste in my mouth and that's when I decided to reach out to Shelby (6/15/22) and just explain my experience. I told her that if I were her, I would want to know about my customers experience and especially a co-owner making a bride feel terrible. While speaking with Shelby, there was no apology, there was no sympathy, and basically invalidated my feelings that it "just doesn't sound like Holly." I was told she would speak with Holly and call me back. On 6/16/22, I called again and was told Shelby was out of the salon. On 6/17/22 I called multiple times and no one ever answered.
I have never had this bad of an experience, both the day of and the days after while trying to resolve this internally.
No this did not ruin my wedding day but it wasn't great to feel uncomfortable for over an hour while paying for a service on the most important day of my life.
I really hope this review brings some attention to my concerns and hopefully they treat other customers better than they treated me. I do not recommend this salon for anyone, especially brides. read more