I just moved into this area and was looking for a nail shop near by. Well, I found Serenity and thought the location was convenient. When I first came into this place, Donna, who I think is the owner or manager of this place, was my first technician, and did a great job with my nails. She asked me what I would like and even gave me nail care advice. I really liked the way she treated me. Then I came a few times after; with no expectations, because we all know, nails shops with Asian technicians, is a bad day waiting to happen, why? Because of the bad service we always receive. For years I've settled for bad service in a nail shop, and because of that, I don't really expect much customer service when I go into a new nail shop. Sucks, but it's true and I'm pretty sure I am not the only person who feels this way.... Well back to the review. Came a few times, service was ok. But already in my mind I am just not feeling right because again, they treat you like you owe them something, or as if you are wrong for asking for a specific service or treatment for your nails. To ask them not to use the filing machine, is like asking for a death sentence. Mind you, I am a good customer, have never given them any trouble, just a standard preference of treatment on my nails. Which should be normal and standard in a nail shop! They get upset, if you ask them to do your nails a certain way, and then treat you like your a burden. The women today at table 17 was extremely rude . I came in asking for a gel removal and a mani with clear gel, she asked me to wash my hands and have a seat. I followed. When I sat down, I seen several technicians just wondering around, and I thought , let me remind her that i need to soak my nails, maybe she can ask one of the technicians, that is simply standing around, to soak my nails until someone is available. This is me killing time productively. But, instead she had me wait. She was working on her client and when she finished , while I'm still waiting, she goes to another customer who was waiting, but doesn't even update me on who will be assisting me or anything . She goes straight to the other customer and starts with her feat, she looks straight at me and says nothing. I am tired! Of spending my hard work earned money on businesses like this, that just don't appreciate your business. I will not be going back. It's more of a built up for me. I believe in chances, I believe in giving people and places time. Then the technician that comes to me seems to have had an issue with me, idk, but she was doing my nails and at one point , there was a long white string on my nail polish, I seen it and I asked her , if she can take it out. Oh man ! Her response. I am just fed up with the bad customer service I have received in this place . I tip $10 dollars or more, every time , regardless of the price and this is the treatment I get ! That is fine. This will be the last time I step foot in this place.
Donna I truly hope you talk to your peers and tell them that they need to be appreciative and treat the customers with respect and provide good customer service regardless the customers tip, race and or nail care request! Most of your technician seem to have issues with providing good customer service, and training may not be a bad idea! You are loosing good customers because of your peers lack of customer service experience. read more