Had an amazing experience with nurse Allison (Ally). Came here as a first time client and the consultation went great, so I proceeded to get Botox done during this visit. I also went ahead and schedule for a follow up visit to get fillers done a few weeks later. Allison was really easy to talk to and more importantly she listened to my concerns. Botox - They actually blow cold air (from the laser machine) while giving your Botox injections. I felt like that helped with the usual stinging feeling. It went by really quick for my 40+ units. They have a special for $199, for the first 20 units. However, their price per unit is so affordable at $12/unit compared to what I was paying at Skinspirit for $16/unit. Prices are transparent and you can find them on their website. The facility is in a medical building right across the street from Mills Peninsula. It's not decorated or nice as their SF location, but that is expected. read more

Serenity MedSpa - Medical Spas Near Me - Burlingame, California

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I've had great experiences here doing my lips at least 3/4 times. Making appointment again soon.

The inside of the clinic is nice and clean, but my experience with the treatment and billing was very disappointing. I was clear multiple times that I only wanted 20 units of Botox. Despite this, the aesthetician administered additional units, including an eyebrow raise that I did not consent to, without discussing the change or the added cost beforehand. After the treatment, the front desk attempted to charge me more for these extra units, even though I was never informed or asked to approve them. This felt inappropriate, especially since the issue stemmed from the practitioner not following my clearly stated request. I was also told afterward that this injector does not work at the clinic regularly. What was most concerning was how the extra charge was handled. I was told I should sign up for Aspire Rewards so the clinic could apply a $100 credit to cover the additional cost. Aspire Rewards is typically associated with Dysport, not Botox, and I was explicitly told that I received Botox, not Dysport. I was then told they could "say it was Dysport" in order to apply the credit. This made me extremely uncomfortable and felt dishonest and unprofessional. Clear communication and informed consent are critical in cosmetic procedures, and unfortunately that was lacking here. Because of this experience, I would not return to this practice. read more

Great service, staff, and environment. Classy and clean. Plus, it's conveniently located with free parking. Kudos to Jennifer who is one of managers for her caring ways and customer-oriented attitude! read more

called today to schedule an appointment. i've been a loyal customer here for 7 years, so this experience was honestly shocking. the receptionist, Eunsoo, was extremely unhelpful and came across as dismissive from the start. i asked about availability for ultherapy (which is not a low cost treatment), specifically for a saturday in two weeks. she simply said "no" and then paused - no effort to offer alternatives, no attempt to assist, just silence. when i asked what was available, she said the first opening was a month out, again with zero initiative to help find a solution. also said she wants to speak w a nurse before scheduling it? Like how hard is it to schedule an appointment.. it genuinely felt like she was doing everything possible not to schedule the appointment, as if helping a long-term client was an inconvenience. this is very concerning from a bus perspective. front desk staff are the first impression of your brand, and this kind of interaction can easily drive loyal, high value clients away. management should take this seriously - experiences like this directly impact reputation and drive loyal customers seek services elsewhere read more

Natalie is absolutely amazing, she never disappoints. I am always amazed at my results. Everyone is super friendly and kind.

Natalie is truly the best at what she does. I've been going to her for Botox for years and always have the best results and feel so much more confident. My brows are uneven and she always makes everything look so much better. Go to Natalie!! I refer all my friends to her also -Lia C read more

Nurse Natalie is amazing!!! She's been doing my Botox and I also started some small doses of filler in my chin and cheeks. She takes her time and makes you feel extremely comfortable. Like most people, I only wanted to enhance my features and not have a frozen face. She always walks me through her recommendations and I never feel pressured to do anything. The facility is extremely clean and staff are friendly. I would book an appointment with Natalie again and again. You won't regret it! She makes me feel pretty :) read more

Amazing, hands down my favorite spa in the bay everyone is kind,services are amazing and relaxing 10/10!

Ally is an absolute expert and takes the time to tailor every treatment to my specific needs. She has perfected my botox and dysport (I like to switch them up from time to time) to give me the perfect lift without any issues--no crooked smile, just natural and beautiful results! She also helped me dissolve poorly placed filler from another injector, and after carefully assessing my goals, she created a plan for new lip filler that healed well and looks great. On top of that, I've done three sessions of SecretRF with her, and the healing process has been smooth every time. I already have plans to continue SecretRF with her in the future--she's truly the only person I trust to work on my face! Jennifer is amazing as well--she always makes sure I'm comfortable, from numbing to holding the cold air machine to ease any discomfort. She truly advocates for me, making sure I feel seen, heard, and taken care of throughout my treatments. I trust Jennifer just as much as I trust Ally! read more

Nurse Natalie is the best!!! She took her time with the consult and was super honest. Decided to go with her recommendation. I was soo nervous at fist but she walked me through everything and answered all my question.. I can't forget to thank all the staff there who are always so nice and welcoming. read more

I have been going to Serenity Medapa for Botox for a year now. I definitely love Dr. Lisa and Nurse Ally. I just go with whoever have availability but they are both great! Quick and efficient and I also love how welcoming the front staff is as well. Easy parking is a plus as well! Definitely recommended! read more

I had an amazing experience here at Serenity MedSpa! It was super easy to make an appointment with Jennifer and she comforted me during the entire process. She recommended Ally for my Botox and filler who did a wonderful job as well. I'm super happy with the outcome and I'll be coming back for touch ups :) read more

Serenity is the top medspa in San Francisco for good reason. Now helmed by Nurse Nia, it's only getting better. I've been going for many years for various treatments. I especially only trust Nurse Nia with my jawline filler. What I love about her and the Serenity team is the way they stay up to date on all the latest innovations in the aesthetic industry. They don't let their practice feel stale like so many others out there. They offer the BBL/Moxi combo which does wonders for aging skin - say hello to sunspot free, bright, and glowy vibes. Keep an eye on their insta for specials! I am 42 and with regular - not overdone - treatments, I keep my skin tight and fresh, thanks to Serenity. read more

I love this spa! I've been coming here for years and the staff is extremely friendly and always welcoming. I feel very safe knowing everyone has so much experience and knows what they're doing. Whatever I get done always looks so natural. If you're looking to get anything done this is the place to come. read more

I love Serenity Med Spa in the city. That was one of my earliest amazing experiences thanks to a fellow Yelpers review. As time progressed, Dr. David and Dr. Lisa moved from their lovely Maiden Lane offices to a new. larger location that still offers convenient parking at the union square garage and a walk by all the designer shops we love to splurge. The Burlingame location opened but I was too busy to visit during the grand opening. Right before my wedding I had time (because I made the time) to get Botox again. Wedding pictures are forever. Priorities. The medical building was easy to find. Parking was plentiful and free. The aesthetics of this location mirrors the San Francisco location which made me feel fancy. Dr. Lisa surprised me by showing up to do my Botox. I love her so much because she is a great doctor who educates you about your procedures, manages expectations, and ensures you know the products she is using are the very best quality. She and I have done many many procedures together. I trust her. I respect her skill. I genuinely like her as a person. I missed seeing Sara at the front desk and Jessica in the back office as they are at the SF location. I have been a patient of Serenity Med Spa for a long time - almost as long as they have been in business. Decades. I am thankful to Dr.Lisa and Dr. David for helping me look on the outside the way I am feeling on the inside, I trust the doctors, I like the staff, the offices are beautiful and conveniently located, I feel like I get value for my investment into myself, and they always have the latest and greatest cutting edge beauty procedures available. Once the pandemic is under control I plan to see Dr. Lisa again to freshen my face and consider other procedures I wanted to do for a while, Five stars for perfection. read more

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Highly recommend Serenity MedSpa! All of their nurses are super knowledgeable to advise on procedures and treatments. I ended up getting botox with Nurse Ally and couldn't have asked for a better experience. She explained all the steps of the procedure and everything went super smoothly. I will definitely be returning! read more

Excellent customer service when they go above and beyond! Highly recommended if you need anything done. Treat yourself to a mini makeover!

Easy to get appointment , very friendly staff and good service ! The location is also great and easy to find parking !

Wow! Love how clean serenity spa is and the receptionist and everyone is extremely sweet and helpful

i've been coming to Serenity Medspa for years. I highly recommend Ingrid, who's done my Hydrofacials for the last few years. ingrid does such a great job on my skin and has a very pleasant and warm personality. Can't recommend Ingrid and Serenity MedSpa enough! read more

Horrible experience and bedside manner. Front desk rude. There was absolutely not a smile in the place and front desk was very rude. Doctor had no bedside manner and was very blunt. Another patient just helped me privately that they did her Botox wrong and she looks like she has a stroke! Poor woman! DONT G read more

This was my first time visiting the Burlingame office. The front desk staff were very friendly, and Jennifer did a great job. She provided excellent suggestions, and the results turned out great. I will definitely return when I need service again. read more

5 Stars!!! professional and friendly. Happy with the results every single time. Highly recommended =)

I've Gotten a couple of things done here. Dr. Lisa is very good at what she does. Most recently I added fillers into my lips, looks soo good!!!. Best and most natural result I've ever had. People have no idea they're filled. Looks amazing ! I also got a thread brow lift, it was fast- and I felt nothing. The girls there are professional and the medspa itself is absolutely gorgeous. The techniques are all the newest, the numbing cream is the best, I didn't feel a thing. I highly recommend this place read more

Serenity MedSpa - Lip goals accomplished - Medical Spas Near Me - Burlingame, California

First time at this spa & Nurse Ally was great! You can tell that she's experienced & knowledgeable. The experience was smooth, quick & enjoyable. The place itself is also very clean. Will be back again! read more

I was very impressed with the staff, service and cleanliness of Serenity! After being closed due to Covid-19, I emailed to see if I could make an appointment when they opened. I received an email from Dr. Lisa within an hour with availability. The office is hidden in a doctor's office building, but I was pleasantly surprised by the modern decor when you step through the door into the waiting room. The staff was friendly and the check in process was easy. I am always impressed with sanitized pens. The individual rooms are clean and modern. The treatment was fast and efficient. I will definitely be coming here for future services. Pro-tip: be sure to ask about new client specials. They do accept Brilliant Distinctions rewards. read more

Serenity MedSpa - Client room - Medical Spas Near Me - Burlingame, California

Great service and attention. Love the cool air with botox which minimized the pain. Strong recommendation

Ive gone to serenity for botox for my TMJ and lip fillers both with Nurse Ally and am so thrilled with the service. highly recommend read more

Amazing staff and services. With every visit, I've felt refreshed and brighter! The recommendations for services are so precise to fit your needs - I feel so comfortable asking questions and trust the practitioners with my whole self. Every experience has been amazing as seamless. Highly recommend Serenity read more

Ally always does an amazing job!!! Today was no different!! Thank you ally and team!!

I had an unpleasant experience during my visit to this office. Dr. Lisa was the one who helped me. She was not friendly at all, my friends and I felt rushed during our appointment. In terms of my treatment, I would say she only did an average job. Let's say I've gotten better results from other clinics before. I will not recommend this place to anyone else. read more

I have alwaya had a great experiance here. The staff is welcoming and friendly. I highly recommend coming here. Thank you.

Overdue review! Dr. Lisa and the staff are professional and wonderful to work with. I love the results I'm seeing after 3 treatments of secret RF. You see the results after one treatment but can see a dramatic result after the second and third. I have been getting compliment from strangers, family, and friends. I mainly wanted more even skin tone and achieve lighter acne scars. Dr. Lisa can recommend what's the best treatment is for your skin type. I came in thinking I need a fraxel laser but soon learned it's not good for darker complexion skin like mine. Super happy with the result and will be coming back for more! Highly recommend Dr. Lisa for your beauty cosmetic needs, she uses the latest and greatest technology and tools. read more

I've been coming here for several years now and Dr. Kang is a wonderful injector.. I have gotten Botox and Fillers and had great results. I also did the Endolift and it helped with my smile lines and made my face tighter. Her staff is awesome too. It's easy to schedule an appointment and they respond right away. A plus is that they are open on Saturday once or twice a month. Also, their office is clean and the bathroom has a heated toilet seat. read more

I love Dr. Lisa! I frequent her SF location, and went to her 5 years ago. I have to admit I did cheat in between by going to LaserAway, and that's something I regret very much! LaserAway definitely lost me as a client, because they aren't honest at all. I definitely appreciate Dr. Lisa's blunt honesty. That's how I am with my clients too. :) I also think Dr. Lisa's sense of humor is hilarious. I love Botox, and Dr. Lisa broke my Filler cherry this past Tuesday! I love my lips! Definitely want to go just a tad bigger, but we shall see. I drive up to her SF location from San Jose. That's how much I love her, and her staff. I'm sorry I strayed Dr. Lisa! I won't do it again! read more

I've been coming to Serenity Med Spa for years to get botox. They've always been great with recommendations and making sure I don't overdue something. Recently I tried filler and they did a great job making me comfortable (believe them when they say it doesn't hurt). Highly recommend this spot. You won't regret it. They'll help you look your best! read more

Serenity MedSpa is the best! i have been to both the Burlingame and SF location and have been extremely happy after each appointment. They are always informative and gentle with treatments. I highly recommend Serenity! read more

Judy is my person for Botox. She is amazing. Everyone at the med spa is great. Scheduling and parking is easy. Always on time.

Nice facility. A little on the pricey side. Some pricing needs to go through the doctor which is a hassle. For basic hair removal, I ended up going to one of the chains that is cheaper and seems just as effective. read more