Without a doubt, the best dental experience in the area. Dr. Patel and her staff always go above…read moreand beyond to make my office visits the best. Dr. Patel' husband is such a nice man and is always congenial upon my arrival. From my hygiene/ teeth cleaning appointments to some serious tooth care and repair - I am always impressed with my experience and outcome. A+ professional staff and expert dental care . Thank you! Dave S.

I haven't been to a dentist since the pandemic started. I also moved to the area during the…read morepandemic so this was my first visit to this office. As soon as I walked in, I noticed the cleanliness of the waiting room. The receptionist greeted me and had me fill out new patient forms. Shortly after, I was taken to the back by one of their hygienist who was very friendly. She explained procedures and after I had an extensive exam and photos. Before, ending the exam the Doctor came in to speak with me, she was also very friendly. A few days later I went back for a cleaning. I am so bad with names but the girl that cleaned my teeth was really nice. I felt very comfortable with her and she did a great cleaning job. This was definitely one of my better experiences at a dental office! I highly recommend this dental office.

The communication in this office is not the best. Was charged a missed appointment fee even after…read morecanceling.

I love Dental Wellness Phoenixville! 8 minutes from my house and always timely with appointments…read more They are thorough and super friendly. I highly recommend.

Used to love this practice but sadly haven't been able to afford dental care for three years. I now…read morehave a chipped tooth and called in hopes to make an appointment but was turned away because I'm apparently now considered a new patient and they are not taking any new patients. I'm not struggling to find a dentist to help me with my chipped tooth. I would be happy to go regularly but with how the world is right now I just can't afford it. Sad that they don't care. They used to be a great practice where I was as comfortable and not shamed

Everyone at Trappe Family Dental always makes the experience really good. The office is a…read moresoothing environment with friendly and professional staff. Both dentists are caring, kind and provide superior dental care. I have been a patient for more than 10 years and highly recommend.

My daughter outgrew her pediatric dentist and was told to locate a general dentist to fill some…read morecavities. It was very difficult to find a dentist with good reviews and trust that they would not overkill on filling her cavities. This is a new dentist office. We also found the reviews to be really good, we saw that it was not too far, and it was covered by her insurance. We called and they make a quick appointment. The receptionist on the phone the spent time talking through the options and made me feel very comfortable to have her care there. The day of the appointment we came in and were greeted kindly by the receptionist. He again just went through the steps and the plan of what my daughter needed. We also met with the dentist and he took a lot of time as well to make sure my daughter was comfortable and confident with his plan. I felt like we were in good hands. We only needed two visits to repair the teeth and my daughter hasn't had complaints about the fillings. We are staying with this practice and would recommend it to others. The office was also very clean and comfortable.

After searching for a dentist for the last two years due to my dentist of 25 years passing away…read moresuddenly... I found Dr Shukla who in my opinion may be even better than my previous dentist. He found a rather large cavity and saved the tooth from a root canal & I have no pain or swelling at all. Out of a score from 1 to 10 I give my experience a 10

Susette made my 19 yr old son feel so calm, and held a great conversation with him. He said it was…read morethe best dentist visit he has ever had, she made him feel at ease and comfortable. I cannot thank her enough! I could hear the laughing from the waiting room, and he was quick to tell me her name to make sure I gave a good review.

Suzette was a wonderful dental hygienist for my cleaning. Very knowledgeable, respectful and caring…read moreto my needs. She made me feel very comfortable during the appointment and answered every question I asked her. Highly recommend her. 40+ years in the dental field and it shows!

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

This office was recommended to me by friends and neighbors because I was new to the area and needed…read morecare. At the time I had no dental coverage and they took care of my issue at a fair price. The Dr. Himself spoke to me and told me not to worry. Now that I have coverage the care is the same...Personable, kind, compassionate, professional and more. I am truly happy that I was sent to this office. Everyone's friendly ! I understand every situation is different but I highly recommend giving them a try.

I am thoroughly impressed with this office and the care they provide. Their access to care was…read moreimpressive. Dr. Ferguson and the entire staff were so welcoming and made us feel very at ease. Our daughter needed a lip tie addressed, and the care was concise, professional, and post operative care instructions were clear. Very friendly and informative! Will be recommending them to my own patients!

Dr. Nguyen and his staff are caring, reassuring, and extremely efficient. Everyone explains…read moreeverything as they proceed and no questions are left unanswered. Our visits are always pleasant experiences.

Dear Dr. Nguyen, Let…read moreme begin by saying that we absolutely love you as our children's dentist. This message is not a reflection of you but rather of your front desk staff, whose behavior today was both unprofessional and deeply concerning. I attempted to provide feedback regarding their communication, specifically their use of all caps in texts, which came across as unprofessional and dismissive. I simply asked for our son to be referred to as BJ in your communications to avoid confusion, and while we understood that his legal name cannot be changed in your system due to insurance requirements, the staff repeatedly ignored this request as if I was an idiot. Instead of addressing our concerns respectfully, they escalated the situation, made condescending remarks, and accused me of saying inappropriate things I do not recall, which I found unwarranted and offensive but the icing on the cake is when they dismissed our kids from the practice. I still don't believe it was warranted from my actions but it's clear they want to win an argument vs. build rapport and deescalate the situation. Deny me but to deny kids is petty and super unprofessional. Even I still don't feel as if me being dismissed from the practice was warranted if they went that route. When I expressed dissatisfaction, I was met with hostility, accused of violating HIPAA, and dismissed from the practice without justification. Your staff even brought up personal anecdotes unrelated to the issue, further aggravating the situation. It felt like they were ganging up on me during the phone call, which was extremely distressing and unprofessional. Even other low scoring reviews on here for your business you can see in their responses that they like to battle with customers. They meet people with hostility instead of trying to resolve the issue. I am deeply troubled by how I was treated, especially since my feedback was given respectfully and in good faith initially I admit I was frustrated but still never disrespectful when your staff called me. Which is very normal with conflict. Their responses, both via text and phone, were dismissive, argumentative, and lacked basic customer service etiquette. They have left me feeling unheard and unfairly targeted. I would appreciate it if you could contact me directly to discuss this matter, as I was denied the opportunity to speak with you despite multiple requests. My phone number is on file. This has been a very upsetting experience, and I feel it is important for you to be aware of how your staff's behavior is affecting your patients. Thank you for your time and attention.