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Serenity Braids & More

4.4 (9 reviews)
Closed • 10:00 am - 7:00 pm

By appointment only

Updated 2 months ago

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Services - Serenity Braids & More

Haircut

Applying hair extensions

Hair extension coloring

4 More Services

Reapplying hair extensions

Hair extension removal

Hair extension services

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Babes' B.

By far, worst hair experience hands down. Worst birthday gift ever. Called to request a quote for waist length boho knotless braids. Serenity originally quoted a price that included the hair & the gel that was to be used. In all it took 3 days for my hair to be complete. My appt was scheduled for Saturday & it included a wash & blow before the braiding. So when I arrived she had just started on another client & advised that it shouldn't take that long. [RED FLAG #1] So I took a smoke break & went to McDonalds. By the time I returned she was still working on the clients head so she had her mother (an elderly woman) wash my hair in the kitchen since. She began to damage & pull my hair out while trying to comb my hair out with the shampoo still in there. I had to tell her to stop & to comb it out instead with the conditioner. [RED FLAG #2] After that, I sat on the couch waiting for about 3 hrs when we both agreed that I should just come back the next morning. So I did. When I arrived she braided one braid for me to show me the length & when I pointed to my waist & told her I originally she asked waist length, she said that that was not what was booked for me & that to do waist length would be an additional charge. [RED FLAG #3] I let her know that would not be a problem. Then some religious differences came up which caused her to take a break from my hair before we even started & me to have to step outside for a while for a smoke break. She got to about halfway with my hair when we took a second break, during this break she decided to go to the grocery store so that she could make some tacos once she got back. I sat outside once again for another smoke break. (This time for more than an hour). [RED FLAG #4] When she returned I had food dropped off for me to eat (idk if she took offense to that because she did offer to feed me since we had already given her a partial payment since Saturday). I also had a neck pillow so that I would be more comfortable & just in case I fall asleep. I fall asleep & wake up to her on the phone saying that I could come back tomorrow to finish up. & how I look uncomfortable while she's doing my hair. (I had a knee brace so she was more concerned about that than I was really). So she asks me if I want to keep going & I say yes, but she keeps insisting that she doesn't think I'm comfortable & that it's ok for me to just come back tomorrow. She offered to drop me home & to come pick me up the next day. So I said fine because I figured she was more tired than anything. So the next morning I sat & waited for her from 10am to about 3pm. She advised me that she was running some errands & that she'll let me know once she's home. Ultimately I received regular box braids that lasted a month (the curls lasted a day) & had near $400 spent.

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10 months ago

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3 years ago

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2 years ago

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3 years ago

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Serenity H.

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2 years ago

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2 years ago

She did my mom hair so beautiful and was so polite. I don't know her vibe but my said she was nice

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4 years ago

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Serenity H.

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3 years ago

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3 years ago

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Serenity Braids & More - hair - Updated May 2026

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