I've been a loyal client at the Algonquin Sugaring NYC location for almost two years, and I've…read morealways had good experiences, including two previous 5 star review.. until this week. This was the worst service I've had since my early days at European Wax Center, and I actually left my appointment crying.
I had booked my usual Brazilian + butt cheeks. Last week, I called to reschedule and learned--only because I called--that the waxer I've been seeing for the past year was no longer there. Management never informed me ahead of time, which I found unprofessional. When I rescheduled, I was told there were two other stylists available, so I agreed to book with anyone.
When I arrived, I found out mid-appointment that my waxer had only started a week ago. She was very nice personality-wise, but the process was extremely messy--sugar in my hair, on my legs, all over the table, and on my clothes. She went over the same area 10-15 times, causing intense pain and burning. The service, which normally takes 20-30 minutes, dragged out to an hour and 15 minutes. I left sticky, covered in powder, and feeling awful.
When I got home, I discovered I was bleeding, raw, and still had numerous hairs left. I immediately called and went back today for a "retouch" with Kristin. She was kind, professional, and quick--exactly how it should have been the first time.
At checkout, I brought up the situation and requested a refund for yesterday's service. Unfortunately, the front desk employee was too new to process it, so I was told management would call me. As of now, I'm still waiting for that call.
I used to love coming here, but all the skilled waxers seem to be gone, and management's lack of communication and follow-up is disappointing. For such a personal and vulnerable service, clients deserve to feel safe, respected, and cared for. Sadly, I can no longer recommend this location.
