This place is insane. I called weeks ago to schedule a laser treatment which they listed on their website. I talked to an actual human being about what I wanted and they booked me for an appt several weeks later to get that specific treatment. The following week they called me and left a message to reschedule the specific time of the appointment but with no further updates. And today, I drove 30 minutes out here, with an injured leg, a few days before my birthday (the treatment was a bday present to myself and so I took a half day off work!)...and it turns out they do not even have the laser I'd booked an appt for! All they have is a laser hair removal machine (which the doc explained was not good for my skin tone...and I was like, are you gaslighting me?? I did not come here for laser hair removal!). Apparently the laser I wanted is coming in a few weeks? But no one thought to update me or reschedule the appointment to not waste my time? The doc tried to act like it was no big deal and it was just a consultation and would I like to buy some creams? Only the woman at the front desk acknowledged the problem. When I left within 10 minutes, she asked whether I'd had a treatment done and then expressed surprise when I said no, since I'd been booked for one. And I told her, well you don't actually have the laser yet, and she was like ohhh yeah the shipment was delayed! I have a tough job and kids and to waste an hour and a half of my day on this is just such a bummer. I know the place is new but that also means they don't have a ton of patients, and I just don't understand how they could fail to notice that they had an appointment on the books for something they could not do. It speaks to a fundamental lack of organization and care. And the failure to directly acknowledge the mistake and to try and make up for it signals a troubling lack of honesty, candor, and responsibility. I would NOT feel comfortable putting my face in their hands. :( Bummer! read more