I'm a special education teacher that works over an hour away from Peru. However, when our annual…read moreteachers union charity benefit came up I thought it would be nice to get a gift certificate from a local business so that people could check out a place that they might not go otherwise. I saw a couple good reviews and thought that the salt caves would be a good choice. My team of teachers pitched in $100 toward a gift certificate at the salt caves for our charity basket event. The lady that won went to redeem it with her receipt stapled to the brochure we were given but was denied because they said they needed an actual card that was NEVER given to us. ( they stated they ran out) When my friend that I had pick up the gift receipt called to inquire she insulted him and called him a liar. I then called, as I had originally spoken to her on the phone, figuring she'd remember our conversation. The owner then insulted me and raised her voice saying I should be smart enough to understand what she's saying as I am a teacher. As a special education teacher, I find it completely unprofessional to insinuate stupidity because you don't know how to properly run a business nor give proper customer care. After she insulted me, I let her know I would not ever be stepping foot in her establishment and was shocked by her behavior. She then started yelling over me and saying that she didn't need business for someone like me. That speaks volumes of her character. Shameful behavior!

We came across this hidden gem when we were visiting the area on vacation. My wife loved it so much…read morewe visited 3 days in a row. As soon as you walk through the door you feel the positive energy. The young couple who run the place are very knowledgeable and pleasant. They answer all your questions you might have before you enter the cave. You would have to actually visit the cave to see the true beauty. It is majestic. The other room they have is also very relaxing. My self, my wife and mother in law fell in-love with this place. Wish we lived closer. ***** five stars!

Megan is an excellent massage therapist. You will leave feeling refreshed, renewed and invigorated…read more Brand new space is clean and inviting. She offers a variety of specialized services and prices are reasonable. I recommend you book now!!

Megan has been my massage therapist for over 2 years now. I have had many massages in my life, but…read moreMegan is truly the best of the best. I went to see her tonight with extreme lower back and hip pain. I'm am so relaxed now and my pain is gone. She truly is a miracle worker and I highly recommend her!

RIP my spine forever...my posture is terrible, I don't stretch, I have anxiety that manifests…read morephysically in my neck and shoulders, and am truly a massage therapist's DELIGHT! Lucky for me, Katie at the Mirror Lake Inn spa grabbed her hot stones and got to WORK. The 80 minute massage I experienced was truly next level relaxation. I made the appointment for a Friday one week before, and was so excited to get in. The spa itself is gorgeous, though a huge bummer that the sauna and locker room aren't accessible at this time due to COVID. I took a walk through and had envy for everyone who got to enjoy that level of LAVISH. Still 5 stars even though I didn't get the full experience. Staff was fantastic and you can't beat the location. This is the biggest, splurgiest "treat yo self" I'll do all year, as an 80 minute hot stone massage ran me more than $200 with tip. She's not cheap but I will continue to rationalize this experience in my head as 100000% worth it. The need to not pay attention to anything but my back feeling better for an hour was a gift only $200 can buy. This business page is confusing and the photos are more indicative of the INN then the spa. I stayed at the next door high peaks resort and did a service here, and you do not have the stay at the inn to enjoy the spa. Happy relaxing and thank you to Katie and the team at the spa for such an awesome experience!

Disclaimer first - I did not experience the spa, just the Inn. The Inn is spectacular. We were…read morehere for two nights. The Inn looks out over Mirror Lake with spectacular views of the lake and Adirondacks. Our room was large, comfortable, and beautiful. The Inn amenities include small lake front beach, indoor (heated) swimming pool, and the largest hot tub I've ever seen in my life. There are three dining options - upscale restaurant, casual bar (they share the same 4 diamond restaurant kitchen) and a waterfront pub. We spent time at all threes spots. Food and drinks at all were perfect. A great place to stay for a romantic getaway.

Currently in talks with the Better Business Bureau about this place. The obnoxious receptionist…read morethreatened to call the police if I couldn't pay entirely on my CC when I had bought half cash and half CC. Every business takes cash as payment, but she couldn't figure out how to use the register. Was NASTY and RUDE the whole time I was there and spooked the other girl, so my procedure was messed up. I had to get it redone. This receptionist gets up from behind her desk and physically pushed me out a door I was leaving. She also became profane and I was scared she was going to get violent so I left. IDK how this person has a job. They knew I had just lost my mother, yet she became quite unhinged and sent the police to my house where we are grieving, instead of just sending a letter discharging me as a patient. I decided not to press charges. Management did not offer any compensation for my messed up procedure.

Unprofessional and uncaring. I am not even sure how this place is still open. I went one time for a…read moretreatment. Drove an hour to get to the appointment, using precious vacation time from work to get there. When I arrived, I was told that the woman that would be helping me had a headache and wouldn't be able to see me. I explained how I had to leave work early to be on time for my appointment and they told me they were sorry but there was nothing they would do to help me. Knowing that I was coming from so far away, you would think they would call to cancel the appointment, but that was not the case. They then scheduled another appointment, and expected me once again to use my limited vacation time to get to the appointment. I will not be returning.

Made an appointment online. Lucky enough to have the last one for the day! Amy was my masseuse. She…read morewas very caring and ensured you were taken care of by asking about any problem areas. I did the 45 minute massage which seemed like it'd be a good amount of time, but I wish I did longer. It was a very relaxing ambiance with calm music, heating pad on the massage table, and dimly lit room. Everything was clean. Prices are great.

Incredibly impressed! Found online as a treat at the end of our trip up north, and now seriously…read morecontemplating making the long drive monthly for the incredible services. I had the best massage of my life and my mother loved her facial. Our practitioners couldn't have been nicer! You have got to check them out if you're in the area!

Very disappointed. Couldnt get anyone to answer the phone to set up 4 appts! No way to book on…read moreline. We stopped in and the gal told us we should have booked on line - clearly we tried that and it didn't work! She told us how busy they were but they were empty! We were looking to each get a service and then buy gift certificates for all our daughters (6 of them). Instead we purchased nothing and very dissatisfied with customer service. PS - I live in Saratoga!

Amazing experience - had a relaxing foot massage pedicure with delightful presentation of relaxing…read moreessences. The best foot treatment I have experienced outside of Japan. A must experience while you are in the area. Also offer wonderful natural relaxing essences and arnica products from Germany. I can't recommend enough. Be sure to book ahead of time they are popular and appts can be hard to get.

Amazing! Kelly is a highly intuitive therapist. She has an amazing ability to find and deal with…read morechallenges that are lingering, you didn't know were related and then proceed to eliminate them from your body. Her years of experience give the client a wide range of massage styles to choose from. In my opinion, she has greatly help my personal mobility. Additionally, she has allowed me to experience greater flexibility and range of motion.

From the owner: I specialize in NST/Advanced Bowen Therapy, Neuromuscular Therapy, Thai Yoga Massage, Pregnancy…read moreMassage NMR- Neuromuscular Reprogramming. Therapeutic Massage to support your busy lifestyle. Bodywork to reduce chronic pain, and assist in improving mobility. Providing quality bodywork from Europe, Thailand & Australia.

Je fréquente le Spa plusieurs fois par année depuis longtemps. L'endroit demeure l'un des plus…read moreimpressionnants au Québec en termes d'amplitude, de diversité des installations et de qualité générale des infrastructures. Propreté constante, incluant les toilettes Installations vastes et bien entretenues Stationnements et navettes efficaces Thés offerts appréciés La majorité des soins reçus au fil des années ont été excellents L'un des rares spas à encore inclure l'accès aux bains dans le prix d'un soin, ce qui est très apprécié Cela dit, mes dernières visites m'ont laissé un sentiment partagé. Promotion Un code promo de 20 % était affiché dans l'application sans date visible. Via le chat en ligne puis par courriel avec les relations clients, le rabais m'a été refusé. J'ai perdu environ une heure à tenter de régler la situation. Finalement, ce n'est qu'à la réception, sur place, grâce au bon sens de la réceptionniste et après validation auprès de sa superviseure, que le rabais a été appliqué. Merci à l'équipe sur le terrain. Cependant, la communication interne et la cohérence du service client à distance doivent être améliorées. Ambiance et gestion du silence Le spa est toujours très populaire et cela se ressent. J'ai constaté davantage de bruit et de cellulaires qu'auparavant. Lors de ma dernière visite, quatre membres du personnel discutaient entre eux à proximité immédiate d'une cliente prenant photos et selfies dans les bains remous, sans intervention. Avant, le respect du silence était appliqué plus rigoureusement avec des rappels fréquents. Aujourd'hui, on sent un relâchement, possiblement lié au manque de personnel, mais cela affecte l'expérience thermale. ‍ Qualité inégale Bien que mes expériences passées aient été très positives, le soin reçu par ma conjointe lors de cette visite n'était pas au même niveau que ce à quoi nous étions habitués. En résumé Le site demeure magnifique et reste une destination phare. Mais l'expérience client et la rigueur opérationnelle ne sont plus tout à fait au niveau d'autrefois. J'y retournerai probablement, car les attraits initiaux sont toujours là. J'espère sincèrement un retour à l'excellence qui a fait la réputation de l'endroit.

I had an amazing time here, and coming from a place that doesn't have many spa experiences at all,…read morethis opened my eyes to all different kinds of relaxation experiences! This place was filled with so many saunas and pools and activities, I actually regretted only getting the half day pass. It's definitely worth it to spend the whole day here. Food was very good for spa food and very French focused. The blueberry pastry was a highlight for me! And the soup was absolutely delicious. I do wish the locker room area was as nice as the rest of the facilities but this spa experience was truly one of a kind.

I got the 2 1/2 hour package which reflexology, deep tissue and stretching. It wasn't broken down…read moreinto the segments it shows. There wasn't really any reflexology and very little stretching but the deep tissue massage was very thorough. I'll definitely be back for another deep tissue massage but probably won't do a package.

I recently purchased the "StoneWorks Package" as a birthday gift for my mother and once she…read morereturned from her appointment, she called me immediately to rave about how incredible her appointment went. She went on and on about how relaxing it was and how sweet Wayne and Chad were with her. I couldn't be happier with my decision to purchase this gift for my mother. I've never met Chad in person but I've spoken to him on the phone and he is super friendly and accommodating. I highly recommend StoneWorks to anyone looking for a professional, relaxing spa treatment. To Chad and Wayne ... thank you for making my mother feel so special. : )