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    Serendipity Resort

    3.8 (8 reviews)
    ModerateHotels
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    15 years ago

    This is well run family resort. It is the best kept secret in western Michigan.

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    Best Western Beacon Inn - Exterior

    Best Western Beacon Inn

    (37 reviews)

    $$

    Room 422 - $125/n - weekend stay in Mar 2024 Service 4…read moreRoom Layout 5 Cleanliness 4 Value 4 We almost skipped booking this property d/t the 3 star average on the ratings. I'm glad we took the risk. We booked online the day of our arrival into GRR. We received a text letting us know the room was available early & we could check-in anytime. As we were spending the day in Grand Rapids, we didn't get to the hotel until about 10pm, still a nice gesture. On arrival, you'll see the main hotel. Behind it are several motel- style buildings, forming a square. The glass doors open to the courtyard (inner square), and the main room doors open to the parking lot. Being early March, there was no need to worry about bugs being attracted to exterior lights and, in turn, getting in the room on entry/exit. The room was nice & cool on arrival & it smelled faintly of bleach. The temperature controls worked well. The bathroom was chilly. The toilet had some movement & the seat was an odd fit. Everything was functional. Next came the cleanliness check: bed & bath clean. There were fuzzies and debris in the odd nooks, the areas where a broom/vacuum can't reach. It baffles me why rented rooms are designed in difficult to clean layouts. Anywho, everything else was clean. There was also already water in the coffee maker. An accidental discovery on hitting the button when placing items on the table. The furniture is well-placed. No stubbed toes. The whirlpool is HUGE & was cleaned well. The sheets were crisp & we slept well. With the single level buildings, there were no noise concerns from above. Again, the temperature remained even. We didn't eat the complimentary breakfast.

    Where to start?! I flew into Grand Rapids and drove to Grand Haven for a day to take care of family…read morebusiness. A family member and I stayed here for one night, and I wasn't impressed. When you walk into the lobby you are punched in the face by an overwhelming smell of chlorine from the pool which is basically in the lobby behind glass windows. The chlorine smell also makes it undesirable to want to sit down and eat anything for breakfast. As far as the room goes, we were on the second floor close to the elevator which was nice. The air vent in the bathroom was covered in dust telling me not only is it never cleaned, but that no one cares to clean it. It stands out like a sore thumb. If that's not being dusted and cleaned, what else are they not cleaning properly? Our room had two queen beds, and on my bed there were dried reddish brownish stains on the fitted sheet that were very noticeable. I noticed this at 10:30pm, so when we called down to the front desk we were told to come down ourselves and get a clean set of sheets to change our bed! This is like a customer bringing in a car with squeaky breaks and being handed new brake pads and expecting the customer to change them out. It's unprofessional, not to mention the front desk person couldn't have cared less. In the morning when we went to check out we informed the front desk agent of the issue and asked if we could speak to a manager and were informed the manager won't care, nor do anything for us because "the issue was resolved." Yes, the issue was resolved, BY US, the customer. It's a bad attitude, and lack of professionalism on their part, not to mention the front desk agent was wearing a camo tee and jeans with no name badge, making zero attempt to look like an employee who works there. I'm glad it was only one night because we would never stay there again! Too many choices out there to settle for mediocrity.

    The Washington Street Inn - Front Porch Bird houses and a gliding couch like I had when I was growing up

    The Washington Street Inn

    (6 reviews)

    I can't tell you how perfect the Washington Street Inn was, during my visit. Tony and his wife were…read morewonderful and helpful. it's been years since I've been to Grand Haven and I needed a comfy place to stay, and good advice on local eats. The historic feel of the house was fabulous, from the table that reminded me of growing up, the games in the front room, the cozy room at the front to watch people walk by, and the proximity to downtown and all the places I wanted to go. I loved their attention to detail and even the bunny jelly holder for toast, in the morning . Breakfasts were very cool, and perfect portions. Thank you SO much, Tony. I will absolutely stay with you again.

    I can't say enough great things about this home away from home. The fact that I can only give them…read more5 stars seems unfair. And I'm sure even this review will not do them proper justice. It was just an awesome place to stay. Tony and Michelle were born to do this. From the moment we walked in the door, it was clear that this was going to be a great weekend. They both know how to walk that thin line between being ultra-professional and being so welcoming as to feel like long lost friends. Tony and I talked several times the day of arrival as we were a bit delayed in our travel and each of my several phone calls to him were promptly answered with a cheerful, "no problem... we'll be waiting for you." And sure enough, the minute I walked through the door, he was there with a handshake, and some great advice for a late-night dinner. Old-school charm with new-school technology from the door codes to the free (unbelievably fast) Wi-Fi, I literally don't know what else I could've asked for to make this any more comfortable than it already was. They're in a beautiful location with gorgeous parks within a stone's throw and walking distance to downtown (right down the road on Washington Blvd) and the water. It couldn't have been more convenient. The accommodations were amazing. Five bedrooms to pick from, each with their own charm. We picked ours because of the large private bath with an old fashioned claw-foot tub. The bathroom had great water pressure, complimentary high quality shampoos and body washes, and there was even a built-in overhead heater to keep you from getting cold after a shower. The place could not have been cleaner if I cleaned it myself. Either they buy new towels and linens for every guest that stays there or they have some trick up their sleeves they should teach to the rest of the hospitality industry. The sinks and tub didn't have a single water stain. The bedroom and bathroom were both immaculate. I guess that's just the best way to describe it without continuing to go over every detail -- immaculate. Beautiful woodwork through the upstairs hallways and there wasn't a sign of wear anywhere. They clearly care about not only their guests but about this beautiful home away from home. Three common rooms and a beautiful front porch give you a choice as to where you want to socialize, meet other guests, have a coffee, do some work, just relax, or play any number of their countless awesome games (such as the biggest wooden scrabble board you've ever seen or a 40-year-old hand-carved chess board with 10-inch hand-carved pieces for instance) while you're waiting for others in your party to get ready to go out. Free snacks galore (about a dozen different ones to pick from), a refrigerator to use for restaurant leftovers you might bring back, beautiful plateware and silverware, and interesting little furnishings from long past, such as an antique wooden stereoscope viewer and a radio which is guaranteed to be the oldest one you've ever seen, are all a part of the experience. Which brings me to my favorite part -- the breakfast, which is outstanding. The first morning, we were presented with fresh berries served as an appetizer. And I mean a HEALTHY amount of FRESH, BEAUTIFUL berries. The next course was some hand-made warm, cinnamon, pear crumble thing. And the final course was an egg, sausage, and cheese pastry with fennel. Several of them. Per person. The next morning started again with what must have been hand-chosen berries, but this time we received a different delicious crumbly warmed first course followed by this amazing herbed-egg dish which had some sort of baked Parmesan topping. I remember taking the first bite, and then I remember my extra-large oval ramekin (served hot straight from the oven) being clean enough to put back in the cupboard. Everything else between those two points is fuzzy. And all the coffee and juice you can drink. We did not leave that table hungry either morning. And my mouth has been is watering recalling it for this entire paragraph. There's an old saying that when you find something good you have two choices - keep it for yourself or share it with the world, and I don't get to Grand Haven enough to in good conscience keep it for myself. Enjoy!

    The Captain's Cottage - Living room

    The Captain's Cottage

    (2 reviews)

    Captain's Cottage is a quaint cottage located in the heart of downtown Grand Haven, and steps from…read morethe pier. The house is renovated, and can accommodate 4 guests in its Aftdeck suite. The house is divided into 3 different guest suites, but a large family could rent out the entire down stairs. There's also a driveway that has space for 3 cars (1 car per party). We had 2 cars, but had no problem finding parking across the street. We stayed in the Aftdeck suite, and it was spacious, and very clean. There was a king sized bed, and a pull out. There was enough room in the bedroom for an air mattress. The best part of this cottage is the proximity to the town. You are a short walk from everything. The Innkeeper was also very nice. My only complaints are there is no towel service, so you have to use the same towel all days you are there, or wash them yourself. And, it's an old house, so if your neighbors are loud, you can hear everything. This was only an issue the first night we were there. The next days the people next door were very pleasant, and abided by the "quiet time" rule that was in the handbook at the cottage. Quiet time is 11PM. Overall, I'd recommend this place to anyone! We will be going back next year!

    Stayed here for 2 nights in July. We stayed in the upstairs cottage and loved the balcony with view…read morea of the water. The place was very clean and well maintained. It appears that it was recently remodeled as everything looks to be rather new. Everything you need is provided, dishes, silverware, coffee maker they even had beach towels if you forget yours. It's nice having a small kitchen so you can cook a meal if you don't want to eat out all the time. Upon arrival there is a basket of snacks and the fridge is stocked with cold drinks. The Cottage is situated close enough so you can walk to the shops and restaurants or walk along the water. We chose to drive to the beach because of all the gear we had to bring. If you are looking for a nice quiet place to spend a few days I would definitely recommend this place.

    Serendipity Resort - hotels - Updated May 2026

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