The fact that I've been moved to write this says a lot about the service in this shop. The woman that served us was rude, unkind and utterly condescending. She insulted my Mum when she tried on an outfit which we both already knew didn't suit her, making her feel even more self-conscious. She then boldly criticised mine and my husband-to-be's choice on our wedding colours and made me feel as though I was being incredibly selfish, even though my Mum already had her favourite colour picked out! She asked nothing about her, what type of wedding we were having, what style, colours etc. my Mum was interested in wearing.
I have never encountered such appalling service. We left feeling insulted and angry and there is no way my Mum was going to give this woman her business to buy such a special outfit for such a special day. read more