It will never ceases to amaze me how rude and uneducated the train conductors are. Tonight the Lansdale line, formerly R5, insisted he was right so loudly he proved himself wrong on so many levels. I loved when 2 employees sailed past a stop, insisting to a passenger she had to tell them to stop there. At a scheduled stop! She jumped off. No professionalism at Septa these days! read more

wish there was another option because this place will never change. times are horrible. trains will switch tracks with a barely audible announcement from a robotic voice, train employees rarely announce stops. read more

Literally the worst public transportation service in the entire world. Trains busses trolleys regional rails are all DISGUSTING! Recks of urine and shit. Trash everywhere homeless people literally live on the train with their bags and whatever they own taking up all the seats. Drug users shoot up and overdose on trains or fall onto tracks causing delays on top current delays. You're bound to be robbed, raped, or assaulted and septa police are never anywhere to be found. The drivers are so ignorant and miserable. They have no information about routes or their job in general. They are so rude for people who deal with the general public. None of the routes are never on time or never show up at all. You're lucky if you get an older drive and ride that same route everyday they'll wait for you but other than that your SOL. They raise the fair every 2 years anywhere from 2-5 dollars. They implemented a fare card which also wasn't clearly thought through. You have to pay $5 for the card or load it with money. If you don't have enough on the card and use it they'll let you over draft it then you can't use it until you pay the overdraft. If you lose the card or it's stolen you have to pay an additional $5 to get a new one. You can only get a card from major septa stops such as 69th st city hall or Frankfort, if they even have any windows open to purchase one. The machines they have at other local stops are always out of order or malfunction and take your money without giving you the fair you purchase and they don't even care. When the pandemic occurred I had $200 on my fare card. They didn't even give me the money back. Told me I had to mail in a claim wait for septa to review the claim and then wait for them to send me a check in the mail just to get my money back. They consistently go on strike leaving the city in shambles because that's the only form of public transportation, even lord doesn't know how long the strike will be and they still won't refund you your money that is on your fare card so if you purchase a transpass while their on strike you wasted $25.50 yes 25.50 for a weekly pass gone to waste and no one cares. If you can save yourself the headache learn how to drive catch Uber or Lyft. Septa is trash and needs to be shutdown. read more

Septa - Public Transportation Near Me - Philadelphia, Pennsylvania

Worst transportation company in the world. Never on schedule and disrespectful employees

I travel between on the SEPTA regional rail between Germantown and Center City. It's convenient, easy and efficient. The station I travel from/to most is Wayne Junction. It was renovated not too long ago and is reasonably clean and in good repair, if not exactly aesthetically uplifting. The trains I take (there are several to choose from when boarding at Wayne Junction) tend to be a few minutes off, but in my nearly six months of five-day-a-week commuting I've only been late to work once. (My Key Card is refilled automatically and I haven't yet figured out how much a one-way peak ticket costs, so I won't comment on the fare, but it is handy to have the automatic-refill feature and not to have to have cash on-hand.) Sometimes the conductors are friendly and upbeat, often they appear indifferent/uncommunicative (but, with everyone wearing headphones or earbuds and/or glued to their smartphones I suppose one's impulse to be talkative and friendly might be dampened somewhat), and on occasion I've come across a SEPTA worker who is faintly hostile; I actually adjusted my schedule slightly several months ago to avoid having to interact with one such person. What else... Well, on the old trains (and they seem to outnumber the newer ones, at least on the routes I take) there is no information available other than what the conductor elects to impart, and often they elect to be silent. On the newer-model trains the information is displayed on monitors (alongside advertising) as well as announced in a computerized voice, which means you are spared the regional dialect/disinclination to articulate, emanating from speakers that distort, but sometimes the details on the monitors/computerized voice announcement are not correctly synched and will announce, for example, that you're approaching a station that was actually a couple stops back. What's more, the information on the app, on the signs at the stations and on the exterior of the train tends to be inconsistent, which can be quite confusing for someone who's trying to figure out an unfamiliar route. It will go something like this: on the app it will say "Airport," on the sign at the station it will say "Newark," and on the exterior of the train it will say "Center City." So apparently the only way to be sure is to go by the train number. Here's a parting thought: Maybe, now that the pandemic seems to be, well, not so acute at the moment, the conductors could encourage people to use all the seats. As it is now, two people will sit in one of those three-seat rows, but often the two-seat rows will have only one person in them, and that person will place their backpack or purse or luggage on the empty seat. If people no longer are required to "social-distance" it might be a good idea to remind passengers to be courteous. read more

This small train is a huge pain. Imagine no restroom at all for 45 min, if you need so much from Philadelphia to Trenton!??? During World War II captured people were transported by Nazi in trains, - that did not have restrooms; Communist countries got train restrooms; But USA,- THE Best Country In The World with Our Laws, Courts and Lawyers allow transportation have no respect for their customers and workers. Then, I won't respect them either and save. read more

zero rating if I could. never on time. early or late. was at 12th and market just at 9:57 and saw the 10pm blasted by. wtf. especially this time of night. so unsafe and now have to wait. fu k you septa!!!!! read more

I lived in a few big cities. No other transit system is as bad as septa. Incredibly grumpy employees ( but hey, that's Philly). Late services. Just generally crap. read more

The Philadelphia public transit system so more than garbage,let me explain. The bus drivers are the worst they act like they don't want to do their job. Now I understand people can be horrible to the drivers, but when you have to be to work at a certain time and you make sure you are at the stop early more than likely you will be waiting a full half an hour for the bus to show. This is true for routes 104, 110 . There has not been a day this week or any other that these two routes are going to be delayed. DO BETTER! Although I know they won't. read more

Absolutely, the worst public transit I have ever encountered. I highly recommend moving to a city with more reliable transit. You will wait for hours before a trolley shows up. The septa schedule is a joke so don't bother learning it because they don't abide by it. read more

Don't even deserve 1 star. Severely disorganized. Trains constantly displaced for unknown reasons and must switch. 45 minutes added to the trip. You have one job. Express from thorndale to 30th in the am only has 3 cars and it's like a can of sardines I swear. Most septa employees don't bother checking passes because it's so crammed. Update: maybe try 5 cars instead of 4. Do better. read more

Septa - Public Transportation Near Me - Philadelphia, Pennsylvania

The fact that this organization still exists says more about the rotten corruption within this this state. This company makes no decisions with the customer's best interests in mind. In fact, some of their protocol may lead one to believe that SEPTA really doesn't want anyone to ride their vehicles. They can't go a solid week without mechanical breakdowns, manpower issues, signal or switch issues. They can't make it through one entire contract length without the threat or an actual strike, leaving everyone stranded while their operators kick and scream to get what they think they're worth. And now, with the SEPTA Key feature (a prepaid fare card that was obsolete on the day they broke ground on it), all early adopter cards will expire in July and guess what happens? Nothing! You lose your card and your way to work unless you go to a SEPTA key kiosk and BUY a new card, THEN go to a full service SEPTA key counter (wherever they are[?], they are usually closed when you're available to visit) so that you can transfer to a whole new account, THEN you have to realign whatever financial source you had directly depositing into your FSA account. They are lazy. They are not smart. They are mean and unhelpful. And they're a necessary evil if you ever want to get to work. They are the worst part of every single day. read more

At the bright young age of 24, I have come to accept I will live my life disappointed with inefficiencies that the world offers. Today, that inefficiency is Septa transportation. I started my trip to see my cousin nothing short of optimistic. I had a great workout on my girlfriends mother's peloton, had a great shower, my girlfriend had just picked out my clothes and dressed me nicely, I had no complaints in the world. I arrived at the train station, and it was completely vacant. Is there anyone I can talk to about how these magical trains run? They don't exist in Nashville. I sit in the parking lot for 10 minutes, optimism still pretty high. The train finally comes 6 minutes late, and an unkind middle aged obese white male (the worst kind of white male for the "woke leftists" out there) opens the train doors and yells "CASH ONLY OR KEY CARD" I kindly explain I do not have cash or a key, no signs identified it was cash only or key, and the younger generations do not run on cash. He yelled out "SORRY BUD, if you don't have cash or key you can't hop on board!" And kept the train moving. Back to my original statement: "I have come to accept I will live my life disappointed with inefficiencies that the world offers" How would this system improve, a "scholar" or "expert" may ask? 1) have a train station Venmo, cash app, zelle, Bitcoin, gofundme, onlyfans, whatever source available to give money. You cannot expect to operate like it is 1990, the world is constantly adapting. As a business or human, it is your job to analyze the adaptation and make it advantageous to yourself. This man and this business failed. 2) if idea 1 is too rational, have signs EVERYWHERE saying "CASH ONLY". 2a) if you are going with idea two (a worse idea, but better than no idea) , have on speakers "CASH OR KEY CARD ONLY" every minute and have an ATM and key card machine at every train station. Even if it's a robbery ATM (every ATM that wants $3 or more is a robbery ATM) it's better than no ATM. 3) have a square card that you can swipe with, if many Uber drivers can obtain the $49 square card how in the world can you not? 4) technology is the future, either "hop on board, Venmo, cash, credit card and onlyfans accepted!" or die a slow painful death. And BAD news septa, you don't get the nice death our ancestors got when you failed to successfully hunt or gather food and the whole family starved. Today, it is often a 30-50 year process of slow degeneration, loss of value, loss of reputation, and then best case, being bought out by someone intelligent who could run the business successfully, and worst case, you go bankrupt and board up the windows and sell the property to mice, bugs, and dust. YOUR CALL SEPTA! You can't say I didn't warn you read more

Recently I started commuting by bus to work. I ride the L bus to Plymouth meeting mall. I get on, greet the driver, pay with cash and I'm met with impatience and arrogance in response. The bus typically arrives on time. That is why I gave 2 stars instead of one. I think the response is due to me not using a key card. I do not plan to purchase one at this time. I'm given the option to pay with cash, so all though it takes a few more seconds to pay my fair, my money is acceptable. read more

Septa is never on time. The 44 bus is late several times a week causing me to be late to work. And even when I leave earlier it's not on time. The market Frankford line is full of people overdosing. And the trains are also constantly delayed and expensive. Septa is garbage. I've lived abroad and never dealt with delays. But with Septa you're guaranteed to have a terrible experience. Their prices go up, bit service goes down every year. And the city and those in charge don't care because they figure most people who take Publix transit are poorer. read more

They really need to get into modern times and offer transit passes via a mobile phone app. At least the system is extensive and covers most of the city with frequent buses. read more

I love you SEPTA. No one is perfect but I am glad you are here. Sometimes I think things could be clearer but I love the new Septa Card. I hope you continue to grow. read more

HORRIBLE service. Key cards don't work buses are always late and now always canceled without notice! It's a shame that this is the only service we have to rely on. There service is bad and always want to raise the fare! read more

The employees are average to slightly better than average in attitude. It's what you'd expect when you think of Philly. The biggest negatives are for a city the size of Philadelphia, two subway lines is substandard. Somewhere along the line, someone dropped the ball here. Compatible cities have twice as many lines. Over reliance on buses only creates more traffic on the city's narrow and old streets. Not to mention more than half the time, buses are not just a few minutes late, but in many cases so late that it causes missed connections and frustration. Many times, I've been able to walk faster than the buses! The street car lines are a patchwork of forgotten dreams. Regional rail, in particular, the airport line runs only every 30 minutes and is nearly always full. PHL is a major hub that needs more frequent service. Connecting tunnels and stops in center city are a mess with few signs. Some transfers are free. Others are not with no other reason than someone didn't bother to build the appropriate tunnel. We needn't compare SEPTA to far superior systems in Europe or Japan. We only need to look at places like Portland, Oregon with 3, soon to be 4 light rail lines, a robust street car and bus system. In many cases, unlike Philly, these are green connected to either natural gas or electric lines. All of this, and Portland is half the size of Philadelphia! Improvements are being made, but nothing significant that will bring the service into the 21st century. Right now, they are struggling to get into the 1990s. read more

been outside of school for almost half an hour and my bus still hasn't come. There are about 25 other people waiting for different buses. Ridiculously slow read more

Name of this transit system could have a better ring it. Perhaps rebranding could lead to more 5 stars, who knows, just food for thought. Otherwise great service. Got from point A to point B on my last experience. Thank you read more

I appreciate that Philly has public transportation because that is good for the environment, but SEPTA goes out of its way to be awful. Employees are rude and sometimes even nasty. The trains show up any random time they please. The stations are filthy. The employees won't do anything about making sure that the quiet car is in any way actually quiet. I have contacted SEPTA numerous times with complaints and suggestions and typically get no response. SEPTA's poor service is why so many people drive instead. Philly can do better. read more

Usually gets the job done. Mostly on time, rarely more than a couple minutes late. Some of the older trains need to be replaced. Also lots of homeless people in the Center City stations. read more

Train line from the 1800s. Constant confusion, rude employees, and far outdated technology. I've seen employees yell at people who weren't native English speakers for misunderstanding them. I've also been dropped off at stop with no warning on a day when busses replace trains, only for the busses to be scheduled for 2 hours later. Probably the worst service in Philadelphia and this is the same city that Comcast calls home... read more

Worst service and will drive past you on the bus stop when the bus not fulll and have empty seats, they really suck as workers and don't care for no one. read more

Don't try to renew you SEPTA key card with anything other than hard cash! They do not accept Mastercard credit or debit cards fom anywhere other than the USA, so if you are a tourist find another city! In addition the 5 bucks charge for the key card is NOT "automatically refunded" when you register it, their website lies! I have never felt so cheated or unwelcome as I did in Philadelphia this year. Go elsewhere folks! Every city I have ever been to accepts CC's but SEPTA has to be different, disgusting! read more

philly needs to fix this whole purchase a card to get in and out of the paoli thorn dale regional rail. either put the payments on a smart phone app or don't require me to purchase a card that you guys barely sell. every kiosk was broken!!! I tried to use that first and failed and waiting in a second line to purchase a ticket would have taken 20 minutes at minimum! So wait 40 minutes to get a key pass?!? lmao what a joke this process should take less than 10 minutes to pay for public transit read more

I've seen better from the LIRR! No restrooms onboard! Why are there no restrooms on any of their trains?! Staff is somewhat friendly. Tickets cost about the same as an off peak LIRR when you use an NJT machine (they need their own machines in Trenton). Train interiors look outdated. They only use 2 cars instead of the whole train . Better off on Amtrak getting to 30th St. read more

I have been commuting to and from work with the septa bus in Philadelphia for two months now. It is terrible. I have stopped looking up the time table it is pointless. Buses come randomly and unreliably. at least twice a week the bus doesn't come at all and I need to wait for the next one. Often the signage on the front, which tells you what line it is does not work and the driver shouts the number out of the open door. Honestly an embarrassment, avoid at all costs if you are able to. Also not cheap for the shit service you receive. I have been left waiting in the cold 40min more times than I can count. read more

They are unreliable especially during rush hour. The MFL never is running on time or with enough trains. For the past two weeks, there have been two separate occasions during rush hour where the MFL is significantly delayed causing me to either take a Lyft or get to work late. It's fucked up that septa isn't held accountable for offering more reliable transportation; think of how you affect people's livelihood. read more

I planned on taking family during the holidays to Philadelphia with the family independence pass. Because our local station doesn't have a ticket booth or ticket machine, customer service said we could buy the pass on the train. The conductor then said we cannot buy the ticket on the train and must do it it at the station, and perhaps the agent at our destination could discount our return fare. At Jefferson station, the agent said she could only give us a $1.50 discount per ticket off the full fare round trip price. Her response was that we had to buy the family independence pass in Philadelphia (?!?) to use at a later date - in order to get into Philadelphia. This is completely crazy, and in fact would have cost us less money to drive into the city. It was a very disappointing experience. read more

Unreliable service on a regular basis. Disgraceful for a major city to have a transit system that is an absolute disaster and embarrassment

Septa is so awful and inconvenient. The buses are constantly late and if they're not late then they either don't show up at all and occasionally are too early compared to the scheduled time that you miss it anyway. It is so unreliable. If you need to get somewhere at a scheduled time plan on being late since you never know when they're actually going to show up. The worst city transportation read more

This is the stupid and slowest trains I had ever seen ... I don't why they run so much slow ... it's stupid... people are paying money but here it's wasting time...trains look very clean and good but it takes so much time to reach from 1 station to other and just stops wherever and whenever doesn't even move for so much time read more

Terrible, always either late, too early, or doesn't come at all with no warning! Unfortunately they have a monopoly on public transit so they can do things like raise the fare without warning, be rude to customers, and make it impossible to get to work safely and on time. read more

Even though they never responded to any phone calls, many months later I was paid for the damage from the accident. SEPTA needs to modernize. We could be better than BART! We don't have to be some stodgy, old place that reeks of 1920's response times, slow-pope bureaucracy, "we will respond when we decide to respond" psychology. Customer Service needs to means something everywhere and all the time. read more

i arrived PHL airport and i had 5.6 hs layover. i wanted to eat good asian food. so... i took this SEPTA train to downtown PHILADELPHIA. to buy a ticket is by venting machine but a staff is always there and helping me a lot. even tho at the downtown ( jeffereson station) so many staffs are like " do you need a help? " " miss, go that way and take a escalator to down , so that you don't need to carry your stuffs ". this train staffs are helping peeps a lot and very nice. bc they knew i have a roller board with me they told me a rout with elevator access. i didn't spend any second to look up and find something. i have never seen this great customer service on public train!!! read more

No ticket, after paying on machine. Displayed " TRANSACTION PROCESSED". NO receipt printed. Told the turnstyle guard in the office- she wanted nothing to do with the issue or transaction - her response " push da red button". Absolutely the most " go F yourself" attitude one could ever have. Didnt even barely want to respond through the window. Customer service button was also not working. Called the SEPTA office- the $2.50 did appear on my credit card as going through and being charged. SEPTA RESPONSE: " GO back to the stop where it happened get a machine ID number submit a inquiry by mail". So, no- im not willing to spend $2.50 to go back to that spot plus $2.50 to return to maybe get my own $2.50 back? Thats a $7.50 investment to try to return my own $2.50- i don't work for SEPTA. YOU find the machine number, YOU fix the issue. Im a customer who PAID for a ticket and didnt receive it??? The representative HUNG UP. yes. SEPTA IS TRASH. all of their employees are TRASH. They HATE you read more

Scum bag company ...bus hit my car then did not want to use there own camera system to show it was their fault... refuses to pay for damage almost lost my hand...and will not pay for my damages to my car. I was not moving... hit a parked car then tried to say it was my fault....scum bags read more

This company doesn't even deserve 1 star but anyways, I've been taking the regional rail everyday for the past 4 years because it's my only way into the city. The trains are always late sometimes by 5 or 30 minutes or even an hour late. Sometimes they even just cancel trains all together. It's completely unorganized, the trains always have "maintenance or equipment problems" & good luck if you're trying to take it in the winter. I cannot emphasize enough how consistently late the trains are. It's horrible, frustrating & God forbid that it's important that you need to be somewhere on time of you have to take SETPA transportation. I took the NJ Transit regional tail to New York every day during the summer & sometimes in the fall and winter & NEVER did I have the same severe issues I had with SEPTA. BY THE WAY, not only are they always late & unreliable, when they go on strike (which happens more than it ever should) it's a DISASTER. The whole city practically shuts down, nothing is running & if it is, it's completely packed and unsurprisingly late. & then they refuse to give you your money back for a weekly or monthly pass. read more