Septa is completely abysmal. Every single train and bus I've ever taken is either as late as possible or it just never shows up. Nobody working for septa cares about their customers at all and it's really exhausting. Everyone waiting for the train and bus is trying to go home from work. We all actually DID our jobs. None of you did. These people simply don't do their jobs, I just don't understand what's so hard about driving a route assigned to you. I think septa's hiring process is if you're late for your job interview, you're immediately hired and the later you are for your interview the higher up you go in the company. Fuck you septa. I hate you so much. You could all get fired and replaced by toddlers and everything would run way better than it does now read more

Buses are either always late or just don't show up at all. People just walking on when they do come without paying and now they want to raise prices again come December but still offer the same dirty buses and crappy service. How about fixing the issues 1st cause it's getting ridiculous read more

My morning was a serious sh't show. The plan was to ride with Hana to 30th street station. Then she would of then taken the train to Wilmington Delaware. She got in the line with her bike and payed the ticket fee to one Septa ticket person. We wait the a good 20 minutes. The train was supposed to be there at 6:55. The train finally arrives and Hana since she has her bike asks to take the elevator. She goes down the elevator and the train is already rolling away. I'd also like to point out the Septa workers weren't letting her go to the elevator until the train arrived. So we waited all that time and that train driver couldn't wait a good 1 minute or two? read more

Why does 30th Street station keep putting the wrong track assignments for trains on the electronic boards? So that people deliberately miss their train? read more

Customer Service is horrible. Thank you SEPTA for: unsafe trains... late trains... overcrowded trains.... dirty with urine and feces. needles. just figure out something else read more

Worst business on the planet. Fires all the bus drivers and hire people that want to do their job correctly. Don't know how to keep a schedule. read more

I'd much rather ride the Septa than hang out in a Septic Tank, but that's just me. This station is directly across from Pops Water Ice in the heart of Old South Philly. It's pretty safe here but at the same time be careful if you're by yourself, especially when it's late night. read more

Septa - I don't usually use public transportation but I might make an exseptation for this - Public Transportation Near Me - Philadelphia, Pennsylvania

Not dependable. Even without weather related issues Sometimes just sit on track waiting for other trains to pass so we can move again

The 5 stars are not for septa, or its services, because just yesterday I to take an Uber since the Route 20 that suppose to come at 10:08pm at Frankfort transportation center, never did. The 5 stars are for this gentleman who is really making a difference in this company, and showed some love and respect and appreciation to us. So Thank you Sir , and if I was decision maker you should be at least a supervisor trainer. He was driving route number 108 rom 69th street to the airport, which was super clean, and very welcoming. read more

Septa - Public Transportation Near Me - Philadelphia, Pennsylvania

If I could give negative stars I would. The reason I'm late for everything legit trash Septa can't show up anywhere on time and travels slower than I can walk half the time Disgusting stations and always dangerous Way too overpriced for the horrible conditions Completely unavoidable when traveling through Philly Part of the reason I never want to return to philly read more

Once it reaches a certain temperature outside they cancel trains on you and you have to figure out how to commute last minute. It is thee worst ran business. Considering it being a billion dollar company you would think they figured this issue out by now but its an on going issue that's being going on for years. Absolute worst read more

I'm so over septa why are yall always so late and expect full price payments . Its annoying . Septa should do better . Be On Time .

one year ago, this review would have been completely different. Over the last few months, I have seen the Septa routes that i ride, come close to perfection, in every aspect. Very reliable, SAFE, courteous, clean, professional...and they really seem to care about their passengers. Fares have remained the only thing stable in a crazy economy also. HATS OFF TO THE SEPTA I REMEMBER WHEN GROWING UP! Whatever you're doing lately, keep up the amazing TURN AROUND! Appreciate all of the drivers that get me to my destinations safely, and with a smile, and the workers that keep the transportation center i board at clean and safe, well lit. Its nice to be able to count on drivers that care about their tough job! oh, and thanks for making it a lot easier to pay! great updated pos systems, and thanks for the understanding of drivers when mishaps happen with insufficient funds , i've ran out of my house a couple times...in a rush, forgetting my fare...so thanks for getting me there, even in tough times read more

2023 and the SEPTA app is a total disaster, it does not update when there is a cancellation on a particular route, and add drivers who although underpaid take out their frustrations on the public that uses this service to accomplish their daily task. This needs to be addressed from the top down, because the idiots at the top of the trash heap dumpster fire are they ones over paid and responsible for this crappy service. And who is the idiot in charge of the IT department that can't fix this app that a average middle schooler could have developed and made a better product. read more

Septa - Public Transportation Near Me - Philadelphia, Pennsylvania

The trains are always late! And they implemented their new septa key credit cards which you would think should've made it more convenient. Although, the chips in them never work so you can't get through the gates. Then they tell you to buy a new card but they charge you for it. I went through that once and brought a new card and the chip went bad on the second one as well. Their service is unreliable and a rip off. I never have these problems in other city's with their public transportation. read more

There is a shortage of bus drivers for the 124 bus route i was late two day already trying to get to work I would give it 0 stars if possible I called customer support who told me that the bus I was supposed to get on was canceled and the one after that was canceled as well yesterday o was an hour late to work and today well at least it wasn't an hour but im still gonna be late man septa sure know how to treat there customers who take public transportation read more

This is not intended to malign SEPTA or its employees, but to address certain procedures in place concerning buses idling in enclosed locations. Some of the drivers on the Route 135 bus in the West Chester Transportation Center are idling the buses for 20 minutes causing toxic diesel fumes and particulates to spread and adversely affect and harm the public, despite being in the confined space in the transportation center. For about 4 months now I have been trying to get this problem resolved and only get recitations of a rule book or procedures manual or ignored completely by SEPTA. Mitigating circumstances must be considered and no outside temperature should ever be a determining factor to allow bus motors to idle when people and buses are in close proximity to each other in a covered, walled garage. read more

My worst transit experiences come from the horrible bus drivers. More specifically the AM 127 drivers. Most mornings when I'm standing RIGHT NEXT to the bus stop for my 127 bus, the driver passes right by me when my hand is way in the air. They never stop if I don't put my hand up. I never have this issue coming back from Trenton but going to? I can safely assume the driver will pass by me and I have to Uber to work. You need to fire these people. Especially that older woman who was the 127 driver on 6/20/2023. She was swearing at pedestrians and cars so loudly I could hear it clear from the back of the bus. read more

Their best time to cancel bus schedules are in morning when people going to work. Then 20 million people will have to ride the next one, happens more than it should. read more

I really wish the system was more understandable. I paid for a ride on the train then I had to pay to leave the station at the end of the ride. Just not clear on how to pay or the cost. read more

They have lately hired on trolley drivers who act responsibly and care for the well being of their passengers. In Suburban Station in Philadelphia, I get all manner of hints and tips and good old-fashioned (but the most recently printed) paper maps and schedules for dealing with the more popular suburban routes. Before the pandemic, I used to be able to get some maps in the bookstore in the University City Shops at Penn Barnes and Noble/University of Pennsylvania Bookstore. Took up residence here a whole season before the onset of the pandemic. Yeah, nobody I knew here had the time or even the curiosity or inclination to just show me the lay of the land--moreover, they did not use public transit; except traveling in little groups where they did not have to always navigate (suburban matinee theatergoer or flower show special event dowager type, if they even deigned to staycate instead of leave town). So I just had kept getting lost -delivery drivers kept me on watch, it had been BAD- because I do not do well with GPS; and people are on their earpods/earbuds and unfriendly sometimes; though to this day I need an excuse to talk to strangers... May as well be strangers with maps! read more

Is nothing worse than schedule buses that never show up. All the time, I look on the schedule and the bus is coming every other one, according with that schedule. I know that, but i never know which one is not coming. So we're waiting in the bus station double the amount of time just because someone stupid enough is not doing his job! You are the worst public transportation in the entire world!!!! read more

Septa has always been horrible. Now here we are 2021 and SEPTA has been around for years so you would think they wouldve gotten better, NOT! They are the worst transportation system I have ever used. This new card system is the worst. They are unreliable, trains are dirty, unsafe drug/homeless infested, SPD is a joke and not to mention the employees. They are soooo rude and disrespectful. It's like for some reason they think they are better than people that uses SEPTA. You can't even ask them a simple question without getting an attitude in return. SEPTA needs to be demolished. The city doesn't need them, they aren't a convenience. I'm Sure this city will be ok without them, we do just fine when they leave the city stranded to go on strike. If they weren't around anymore people would make out fine in due time. I HATE SEPTA!!!!! I'm just about to stop using them altogether read more

Septa sucks. They always have and they always will. My list of complaints go all the way back to my teen age years when I had to rally for rides to school because of their strikes. They certainly didn't mind inconveniencing an entire city so why should I be surprised when on the night of this year's Ye Shi Chinatown Night Market the number 48 bus detoured and didn't bother to inform the public. The bus driver going down didn't mention it, there was no sign at any of the stops along the way and if that would have been just too much of a foot effort perhaps someone at a desk with a computer could have put an alert up on the website. The supreme worst. read more

I gave 1 star because I had to, septa is never on time and ots never their fault. The el cars are FILTHY the platform at FTC is even worse, piss everywhere and all you see is people walking around woth brooms, that's not cleaning. Trying to get an el car that isn't a safe injection site or a moving homeless shelter is job in itself. I've watched the "cleaning" crew during COVID and they were cleaning the polls with a filthy dish towel no cleaning solution on them so they were basically cross contaminating every inch of the el car, there's used needles everywhere, let's not get into not one septa police officer around, you're told to text the septa cops um sure excuse me Mr mcstabby can you not stab me yet I gotta text the cops ‍ they hired unarmed security guards which are useless. I'm late everywhere I go die to septas incompetence. Get an UBER forget this trash read more

S L O W. appears to need upgrade and a cleaning crew. Still much better than many cities. read more

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septa is the worst, route 132 just throw it in the trash, have to catch a Uber everyday because the route is always cancelled due to some BS

Sometimes I take bus number 17 with my toddler daughter. Often, bus drivers depart even though they know the baby is not seated yet. Sometimes, they even leave at the bus stop while I'm trying to hold the baby and get on the bus together. Moreover, they are frequently not punctual. Unfortunately, the majority of drivers (9 out of 10) are far from being nice or polite, with only a few exceptions. read more

Consistent issues with regional rail delays. Trains are frequently not on time or experience significant delays on the tracks

Bus drivers don't show up when people have important appointments or they're late because they're fucking around. You get nowhere complaining. You can't get your money back when it's their fault. They think money grows on trees cause they're overpaid. read more

Awful awful awful. I have been in many cities with a comprehensive transit system. This one is barely that. They have Regional Rail, trains, trolleys, and buses. The transit map is like a mush of all of those; it is very difficult to come up with a best route, even with Google Maps. And even if you do, it usually starts with a trolley or bus, and you first have to find a place to buy a pass or have exact cash for a one way ride on the trolley or bus, then spend more money on the pass. And their fares are whacked. I bought what I thought was a one-day pass for SEPTA. That was the Convenience Pass, and it didn't include Regional Rail. The Independence Pass includes Regional Rail. I would say do your homework, but I did that and still couldn't figure it out. It is also a bit unclear how you are supposed to get the trolleys to stop and pick you up. Buses make more sense, but even there the signs for the stops are difficult to see. I can't believe I am saying this, but you might want to have transit as a backup only in Philadelphia until you've gotten a better sense of it. Once they have ticket machines at all of the stations that help you pick the right ticket based on your transit usage for the day, I will be more committed. read more

the buses in norristown is always late and the drivers is very disrespectful they also expect us to pay after waiting for 2 buses that never showed up read more

A disgrace for such a great city. I have been taking regional rail 5 days a week for years now. Only continues to get worse. Poor reliability and frequent delays are only the start. Employees are rude to passengers. Mask mandates are poorly enforced, even many "conductors" cannot seem to figure out how to cover their noses. You find conductors sleeping, eating, leaving doors open, hanging out of doors on moving trains, arbitrarily making their own rules, and harassing passengers on a regular basis. Regional rail really needs to be fixed, and it starts with hiring the right people and letting the wrong people go. read more

just horrible. Sad I take this just to go to work . Bums and drug attics take over the El . the EL smell bad alwaya dirt . I have never seen a Cop on the el but get off at 15 market and see at least 10 . Is just ridiculous and unfair that I use it to commute back-and-forth to work I don't feel safe I don't even wanna sit down because the chairs are so filthy. They leave these dirty people on the train and it just makes the train smell so bad it's just unfair that I'm a paying customer and I constantly have to do with unsafe conditions. read more

One of the worst train service. They are not following their own schedule at all. Even on weekends they are following weekdays schedule. Everyone who look at the weekend schedule on app they needs to wait at least 45 minutes on station for the train. When I told this to septa - 723 crew member he says that we are following weekend schedule even though I was showing him the septa schedule on the septa application. The same happened multiple times that I lost my connecting train because of SEPTA's worst train schedule. I wish if I could rate them in minus stars because that's what they deserves. read more

I use septa trains all the time and they are great and convenient but the ticketing system is a mess. The transition from selling tickets on the trains to requiring them be purchased before hand as well as the addition to turnstiles has not been a smooth one. These changes have never been communicated to travelers coming into the city from the suburbs therefore causing lots of unnecessary confusion. It's especially confusing for those that purchase quick trip tickets since you not only need your ticket to get on the train but also get off (something else that has never been communicated to travelers). read more

On Friday around 2:48 bus 8260 driving on Rising Sun the light before which is on Roosevelt this bus decides to speed up forcing me to almost hit oncoming traffic. Luckily I have a small vehicle. I don't know what Cracker Jack box the Septa drivers get their license from, more caution should be required! Maybe the driver needs to take a refresher course on driving etiquette it's not safe to be behind the wheel of something that large and drive it like you're in a bumper car. I understand that the roads are bad often times people swerve around them but you're in a bus!!! read more

They have no issue abandoning passengers due to their lack of communication regarding changeable route terminations, then act like it's your fault. read more

Probably the most confusing subway line that I have ever used in the world. The only positive is that the workers do try to help and don't treat tourists like shit. I guess I have 1 more positive, it doesn't smell that much like urine. The stations are confusing if you are transferring lines and they don't have a thingie you can see which tells you when the next train will arrive. Prices are high imo as well. $9 for a one day pass but it is not unlimited (only 8 trips...no reason why), and it isn't 24 hours (say from 11am-11am the next day) but calendar day which is frustrating. The airport train (despite being using it) doesn't leave as frequently as I would have liked. Honestly even if you are a solo traveler, I think Uber would end up saving you time and a headache. Because I spent my first day using public transport only, I missed out doing something I had planned on going for the day. read more

horrible I hate septa so much always late like honestly this is so bad I don't know how many times I was late to work because of them