If I had the option of negative stars I would. The fare is way too expensive for shotty suburban service. Why didn't the service improve when the fares went up? Its not worth the amount of money it costs to ride.Like who has an hour to stand outside nd wait for a bus? Smh for the fare they charge they should all arrive every 20 minutes. Some busses allow an unsafe amount of people to ride nd keep letting more on and drivers get really petty and try and throw u off if ur a quarter short. Horrible nd unsafe also not clean read more

Absolute shit service that gets worse every year! I waited for a bus for more than 30 minutes when it was supposed to come before that. If there was an option to give this no stars then I would. read more

I am a regular SEPTA user as I travel via regional rail 5x a week. While the usual public transposition delays/issues occur a event happened that is worth mentioning. Recently I forgot my wallet on the train during my morning commute. Throughout my process of trying to locate it I interacted with various SEPTA personnel. I was helped by the staff at the University City station gate on South Street, main station entrance and those working in the booth. I also talked to the Suburban Station information desk staff and those in the passenger office at lost and found in person as well as on the phone. My call was answered in a timely matter. While this was a stressful time for me every single one of the staff were kind, patient and helpful! I received various suggestions and information as to where I could most likely find my wallet. After being directed to fill out a lost item form at suburban I was called that same evening that my wallet had been found by a conductor. I wanted to thank each person and SEPTA as a whole for their help and reassurance throughout this process!I was truly impressed by your costumer service. read more

Beware SEPTA's "improved" fare system! SEPTA is in the process of rolling out bits and pieces of its "new, better" farecard system called The Key. If you're a regular commuter it's fine - you no longer have to carry tokens and change. But if you're a visitor or occasional rider, FUGEDDABOUDIT! It's as if the so-called planners who put the Key system together managed to find everything they could to make its use inconvenient and expensive for anyone who isn't riding 9-5 on Monday to Friday. - If you don't have a Key card, you have to pay an extra 50¢ when boarding a bus or trolley. On the train system, you have to pay anywhere from $1.25 to $1.75 extra. On top of that, without a Key card you don't get a break if your trip requires transferring to a second vehicle - you have to pay a full fare for each transfer. So why not just get a Key card, you ask? Hey, this is SEPTA! Key cards are only available at certain locations, and there's a $4.95 fee to buy the card. Yeah, you get the $4.95 back as a fare credit if you go online and register your card but how many tourists will be returning to Philly in time to make use of the credit? - It's at least possible to buy single-ride tickets (at the higher, surcharged rate, of course) from vending machines at maybe half of the subway stations. At the others, you need to have exact change to board. Yes there are ticket-booth attendants but they're NOT ALLOWED TO MAKE CHANGE! Unless you've got the right bills and coins you have to round up to whatever denomination(s) you have in your wallet. On the commuter train lines about 2/3 of the stations actually have ticket offices staffed by live humans, but the offices are only open limited hours. If the office is closed or non-existent you have to pay in cash on the train - again subject to that $1.25-$1.75 surcharge. - If that's not enough, those shiny new contactless e-pads installed in many stations and on vehicles? They only work with the Key card - credit card or mobile app payments aren't accepted. As a transit advocate it hurts deeply to say this, but if you're a visitor Uber's starting to look pretty good. SEPTA just _might_ be OK if you're only going to use it once in your life. Otherwise, it's simply not worth trying to navigate the rat's nest of fare limits, surcharges and just plain "gotcha" rules that the Key has brought on. read more

I'm sick and tired of dealing with Septa people at this number 1-855-567-3783. They processed and delivered wrong message regarding my claim on septa key card. It was just too much to deal with them and it was a waste of my time and money! They aren't trained professionally to handle customer complaint. read more

Worst transportation service ever... regional rail trains get cancelled from the sudden, always delayed for at least a couple of minutes, they had us in between two of the stations (without being able to get off the train) for over 30 minutes and they made me lost my bus because of that... sometimes there are 20 or even 30 minute delays. The service is expensive and if you forget to buy your monthly pass on the first day of the month, you have to pay an extra ticket on the train (~$6) even if you're buying the monthly pass anyway after that. They won't give you a refund for every time a train is cancelled without previous notice, for every delay. In other words, they can be as bad as a service as they want and you still have to pay... they claim to be the a transit authority... THEY'RE NOT. read more

The septa buses never pull over as they are supposed to which causes cars to miss lights. Can't get around because cars are on both sides. Why have a bus stop where cars can't park if you're not going to pull over? read more

The 5:53 train conductors would rather over crowd all of the passengers into 2 cars than open additional cars that are available. They are too lazy to walk down and thus make the ride uncomfortable for everyone of their paying customers. read more

I would like to acknowledge George the driver on bus 33 (7308) today 8/29/19 around 5:10 pm George went above and beyond for me and an older women. He was so nice and knowledgeable, PATIENT and it was refreshing . Thank you so much George ! read more

Filthy and dirty as hell ! There are so many janitors who I've seen throw water on the floor with no actual scrubbing . I smell no soap ! The floors are filthy ..it stinks . Nasty ass busses with cloth on the seats . Why tf would you have cloth when theres bed bugs , other rodents , and things that get spilled on cloth that they're not gonna clean. Bus drivers with stank attitudes which is crazy cause they sit on their ass all day long and get a pretty penny . Plus the buses are late! read more

In no city do I find a good bus system, including Philly - here's why: Don't count on the schedule - I waited 50 minutes for a bus that never arrived at South Street Station with no signs or alerts informing riders of a change in schedule. Tokens or cash... cash makes sense, but bus tokens? Who wants to carry a bunch of tokens around? Otherwise - way cleaner than NYC buses, and people are far more appropriate. read more

I wish I could rate negative stars. This is the worst company on the planet from top to bottom. They are never are time. Have piss smells all over the seats, and are rude. I spend $100 a month on their service that has never once been on time. Philadelphia needs to start over. read more

Septa is HORRIBLE. Avoid at all costs. Expensive, poorly run, dirty, smells, UNSAFE. Tons of mechanical issues constantly. Always running late. read more

I am a frequent septa customer. Today, I am super unhappy with their customer service. I took the train from Temple University to my hometown station on the Doylestown line.. the employee took my money to go to the Colmar station.. we reached Lansdale and the instructor screamed last stop.. my immediate reaction was "wait, I'm going to Colmar why is this the last stop?" I walked over to the man in the front of the train by the door and simply asked what was going on. He had a huge attitude and did not want to provide feedback as to why this was the last stop. I asked him again why we weren't going to Colmar and he said "you don't want to argue with me, go get on the bus". He was so rude and unhelpful. This man was so miserable he should not be working around people. His job is to provide helpful instructions especially to passengers! I had to get on a shuttle bus to take me to my station that I paid for. I am very unhappy with how I was treated and will not be riding with Septa for a long time. read more

This 2018 Labor Day from Friday, August 31st until Friday, September 7th my family has used Septa regional rail to travel from Philmont train station to Jefferson train station and return. To say the experience was unpleasant is indeed an understatement. Septa does not have enough cars on the trains which results in severe overcrowding and the cars that are being used are not in a good state of repair. The temperature during this past Labor Day week were in the upper 90's and the air conditioning was not working properly. On one occasion when returning home from a terrific day at the Kimmel Center the Septa train lost power and we were trapped at North Philadelphia station in the blistering heat. In my opinion Septa simply does not care and is focused on their bottom line. read more

Yesterday I used the Transit through Septa for a round trip to Penn station. We had a group of 5 (3 adults and 2 children ages 9 & 7 years old). The ticket counter was a breeze and we boarded (I think it was sometime around 7:50am). Conductor 446430 came by to collect tickets. We were unsure of how the tickets worked, and just handed them to the conductor and asked about the return tickets. The conductor punched the tickets and said there aren't any return tickets. You see he had just punched our return ones also.. A person in our group asked some questions and the conductor raised his voice really loud and said "calm down"! The person from our group was calm and simply asked for information. In that moment I began to feel uncomfortable. Conductor 446430 proceeds to talk in his raised voice and basically yell that we have disabled tickets. He then turns towards my child and says in an even more rude tone " I don't know how old these kids are"! After he gave us some papers to correct the error, it still wasn't over. On our way back we found out the papers he gave to correct the mistake stopped in Hamilton and not Trenton from where we boarded. Thanks a lot conductor 446430 read more

Pro tip: the bus schedules mean nothing. Not only are busses late a majority of the time, they often don't show up at all, multiple "scheduled" times in a row. They don't care and show it every day. I've seen it many times where people wait over an hour at a stop that is supposed to pick up every 20 minutes, then give up and get a cab or walk. I can't emphasize enough how awful Septa is. read more

If you want to plan your week and it's a Sunday and the buses don't run on Sunday, you are out of luck. The app does not show bus lines. You can only use the app during the week from mon to Saturday when the bus lines are working. How selfish of Septa. read more

Whenever I read a review about Septa it has usually been a negative one. I on the other hand have had nothing but positive experiences with Septa. I have traveled on regional rail for many years now and find it to be one of the quickest ways to get into or out of the city. There are multiple lines that can take you to literally every town in the surrounding area. Although regional rail will only cost you eight dollars at most, the bus would have to be the cheapest way to travel within the city. However, it will take you longer to get where you want to go then if you took the subway. There are several different bus routes which can transport you to any section of the city. And the most you would pay for a one way trip is two dollars. Now if you're looking to get somewhere a little faster, the Subway and High speed line are by far the fastest means of transportation. Minus the smell, the subway runs every 5 minutes and can take you from downtown to University City in a matter of minutes. Norristown's high speed line connects you to the subway via 69th street station. This railway goes from the south tip of the city to north east making stops upon request. Two dollars will take you from 69th street to Norristown in about 30 minutes. Out of all these means of transportation I have never come in contact with a negative Septa employee. They have always been more than willing to answer any travel questions I had, and have provided me with safe transportation for years. So thank you Septa, for always helping me get around our great city! read more

Septa - Public Transportation Near Me - Philadelphia, Pennsylvania

SEPTA!!! You have one job: to be on time. I can understand being a few minutes late, or if there was an emergency. But the bus/train/whatever often runs too late or doesn't show up at all on the weekends. WHY IS THAT?! People who have to rely on you do have places to be, you know! read more

Mad.Sometimes they're late and don't care. Smh. Why? Like the one I'm on now the 4. Really? He was 9 min late. Now I have to get out early. Thank you reviewers read more

I was wrongly informed on 9/20/18 at Jefferson train station to board the train to the airport. The employee wearing a yellow vest and directing the passengers how to ride the train mislead me when I wanted to purchase a ticket. She told me that I won't need one since I am senior. I showed her my Florida Id driving license and she gave me the green light to board the train. Well it was not true. The train employee charged me the cost of the ticket plus a fine for not having purchased the ticket prior to board the train. When I complained, he strongly suggested me to write a letter to the company and ask for a refund. I did it and got a response written by Supervisor Anthony Fl Natale denying the refund. If I only knew it, I won't waste my precious time writing a letter, mailing it and waiting more than one month for a negative response. I won't recommend that public train transport to my friends but ride either Uber or Lyft. read more

try loading key card in septa headquarters issue with card having a minus 2 dollar balance , only us as a monthly pass now have to wait 10 weeks for refund from septa for a problem that was created by poor product. read more

Septa doesn't seem to realize people actually need to get to work on time. Service is never reliable whether it's signal problems or equipment failure. Some things are not preventable but at the very least there should be an adequate number of trains in good working condition. Something needs to be done other than raising fares without any visible improvements. read more

I just want to say that that route bus never runs on time at which I'm late for work when I take this bus. Today at the time of 4:22PM the bus finally picked me up and another customer who waited longer. He told me that he waited an hour. When I asked the bus driver who was driving bus #8444 who ignored me and said a nasty comment. I hate these drivers anymore they are so freaking rude!!! He should've apologized for the inconvenience or something!! They need better staff ASAP!! read more

The worst!! Always late never enough train cars . Whoever runs this should be fired!! Hi

Awful and they're getting worse. Their customer service number and website is a waste. I emailed them with three separate incidents I had riding regional trains and the email I get back was along the lines of "I'm sorry, I hope you have a positive experience next time". You can forget getting a refund if your train is late. I can deal with the urine smell in the stairways and the outdated decor, but my god, please train your employees in basic customer service. Please familiarize your train conductors with basic pricing. I shouldn't have to school your conductor on how to punch the hole in the receipt for an all day pass when you run out of laminated ones. read more

There staff is very rude and inconsiderate and refused to help me today when I was asking them simple questions about payments.

Septa is the worst, they're consistently late. Their company motto should be changed to mimick the rules from who's line is it anyway, septa, where the schedules are made up and your plans don't matter! read more

It's amazing how such a big company can't have things organized. I live in Telford, PA, don't drive. I use bus 132. Septa busses are NEVER reliable! They are ALWAYS late, about 10 times they didn't come at all, when they were supposed to. Later it would turn out that a bus broke in its way or a driver would be new and didn't know where to go. But how are people supposed to know that?? Standing at a bus stop in the rain or snow, how are they supposed to know when even Septa's app doesn't work properly and nothing tells you why a bus is being late or not coming at all . And how about people who don't have smartphones or have no idea how to use an app? People at customer service are not necessarily helpful every time. What surprises me the most is why not to make busses come every half an hour or at least every hour? Why does the life of those who don't drive has to depend on a bus schedule? Your bus comes once in 2 hours, go ahead, plan your day! read more

Been riding septa for 15yrs periodically, more off than on and i have never experienced being pull off on twice and that's after being told I had to wait for the next one. Today is the first time attempting to board with a bike, I've seen plenty of bikes through out the years. I called customer service to complain but I just got some clarity on the matter, had to call twice first true clarity and rush is a discretionary time I learned and the conductor could still say no during any other time. I came prepared with my bike lock just in case this issue came about, I asked twice to let lock it up being as though there are many poles, right where you board at that. I was pulled off on both times even with explaining I was told to wait on the second train, even still asking to just let me lock my bike up. As I turned to lock up both times they shut the doors and rode of, funny thing is I do have a car which is why riding is periodical. Lesson learned the hell with supporting Philadelphia transporting and the jobs of those who are clear a%%holes. To be clear with all that was said about rush hour these trains came ten fifteen mins apart,a rare thing for an every other hour arrival to my destination, could totally understand every other hour packed trains, which they were not especially the second one. Rant over.. read more

There's can always be problems with public transportation such as weather, tracks, broken down trains etc . However, nowhere ever has the customer service been as terrible as with SEPTA. Delayed trains- no explanation when the train will leave "We will be leaving shortly" was being announced for over an hour with the train parked on the tracks. The trains are frequently late for no obvious reason and there won't be any information for the travelers. And now for the second time the trains are just being canceled. No alternative is offered, no bus supplement organized.... bad enough but the worst are the employed working st customer service. Arrogant , completely unhelpful and rude. Upon being questioned on how to get from Philadelphia to Trenton his answer was "No, with SEPTA you are not!" No alternative offered but he is rather annoyed at being interrupted in his chat with somebody and then just walks away. Unfortunately this behavior was not an isolated incidence. That seems to be the norm! It considering taking Megabus more frequently! read more