I visited Sephora in the Crocker Park mall (Westlake) in March 2023 with a friend but I have come a few times before and after that date. I love Sephora because all the products are laid out very neatly and appeasing to the eye. It's always a fun experience for someone as myself who is starting to get into wearing makeup. Depending on what brand you buy and how many items you purchase plus your budget, you may end up spending alot of money. Prices are definitely not cheap but it is also reasonable, for example, if you just purchase one quality lipstick, you shouldn't spend more than $20. I purchased a Sephora brand dark pink liquid lipstick and I received a few samples of products from Sephora too. I've worn this lipstick and love it. I'm always complimented by others on how the colour pops against my skin tone. There are a lot of brands (Fenty Beauty, Bobbi Brown, Rare Beauty, etc) in Sephora so if you feel unsure of where to start, ask a staff member to assist you. The friend who I was with wears makeup akmost daily so she was a helpful guide for me as I navigated the store. All your makeup and skincare needs are here at Sephora including a men's section. From eye liner, lipsticks, blushes, foundations/powders, lip liner, eye shadow, etc. Stop inside to browse today! **** GOAL of 150 reviews in 2024 - 34/150 total reviews in 2024 - 684 total overall Yelp reviews - Reviewed on 19 May 2024 read more

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What a fun store to shop at. This location always has a great selection of items. The staff are friendly & helpful. The free birthday gift is fun! the store is always clean and bright. read more

Friendly staff, always helps me with my orders. Much appreciated. That stuff is not easy to find, it's more difficult then a full grocery store; for some reason :) read more

I love this place... they carry just about every brand of cosmetics and perfumes. Friendly staff.

Me and my mother spent 400 dollars here and didn't mind at all. Usually I have a great experience here but this last time I went she was extremely disrespectful. I work in customer service and I was astonished the way she was treating me. As I was shopping around, I was in the makeup by Mario aisle, and I didn't see the shade of lip liner that I wanted. So like a curious customer, I look in the drawer, which I noticed a lot of other customers do it so I thought it would just be fine. She stormed over to me and asked if I was looking for anything in particular. That's when I told her I was looking for a certain shade of lip liner, and she brushed through every single one and with an attitude told me that they don't have it. I then asked her if she could look in the back for me to see if they had the shade. She rudely declined my request as well. I shook off that experience, then asked a different sales associate to help me look for the shade. As the different sales associate went to the back to look for the shade, she called her back to the front and screamed at me "WE DONT HAVE THAT IN STOCK!!" I looked at her in shock and found out she was one of the managers there. Her name is Sammy. And no she wasn't having a bad day she was laughing with her coworkers earlier and was so sweet to another customer. I wouldn't come back just cause of her. read more

This place cut me and my daughter while doing our nails. Literally dripping blood. They applied the thickest acrylic on our nails and made the entire nail look like one big clump. They were all distracted and kept getting up during the process of trying to do our nails. Then they would come back and forget what spot they were on. So the entire experience was awful! I had to get our nails redone. The acrylic needed filed down, acrylic was all over our skin and the polish wasn't even applied correctly. Looked like an 8 year old did our nails. Stay clear, save your money and go somewhere else. read more

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This is the place I always come to, when I want some thing I cannot find another stores I am here 85% of my time looking for stuff that I need and I always find it. People that work there are always so helpful so respectful so grateful they're beautiful and their personalities match them. read more

very unprofessional ... I asked for a certain style of nail .. tech decided to do against wha I asked for. then still paid 110 for uncompleted service I will never suggest anyone visiting here read more

This is another great sephora location! As soon as you walk in the door, you're greeted with a smile & a hello. You can always count on a product consultant to ask you if you need help, sometimes even twice by different people but I appreciate that. If you're having trouble figuring out what foundation, primer, ect (things that are liquids) to try out, you can ask a product consultant if you can get a sample. You can get up to 3 samples per visit! Oh & btw, if you're basically doing your own makeup in the store because you're going on a night out or etc...ask the employees if they can put some of the products on for you. Most of these women & men are trained to do so. It's kind of rude to be doing your makeup & quite disgusting to be using testers that are NOT sanitized! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Westlake, Ohio

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I'm not normally compelled to write reviews for chains, but I had a great experience in here yesterday because of one of their employees, Kristen. I came into Sephora looking for a Bare Minerals brush I bought several years ago. Of course, I lost it and remembered almost nothing about it (another cosmetics store had asked me for the product ID number. What? I lost it. Who knows that). No one else in the store greeted me (which is totally fine, I was pressed for time anyways), and Kristen must have noticed I was in a hurry. She was really quick to come help me search and recommend alternative products that might be similar. She was very knowledgable! Literally, everyone else I had encountered that day inside Crocker Park was a total troll. It was just really nice to interact with someone who was engaging, nice, and genuinely interested in helping me! read more

I love Sephora. I am a true believer of you get what you pay for when it comes to cosmetics and beauty supplies and this is why I make Sephora my one-stop-shop for makeup, hair and body products. The employees are very helpful without being overbearing. I am a shop on my own type of girl, but if I do have a question there is always a "beauty expert" within a few feet to help me out. The staff never tries to up sell you with the latest and most expensive products. The listen to your needs and help you find the perfect fit for you. They also have an amazing return policy. If you don't like the product for whatever reason...wrong color...too harsh...or you just plain don't like it....they will refund your money with no questions asked. How awesome is that? If you don't have your receipt they will offer you an exchange or store credit. This is customer service I can get used to! Quick tips: -want to try before you buy? Sephora will give you a sample of any fragrance, face cream, body lotion...ect and all you have to do is ask! -sign up for the Beauty Insider rewards card if you are a frequent shopper like I am. Not only do you get a free gift on your birthday, but you also can earn points for deluxe samples and coupons for up to 20% off! read more

. ~~ WELCOME ~~ For those who wear them, we ask that you please remove your DUNCE CAP. ~ Ask for your copy of "Helpful Information" available inside. ~ You may replace your cap onto your pin-head after leaving. Thank you. Have a nice day. It sure would be nice if every store that carries a large inventory of merchandise would be permitted to post this prominently on their door. Until then, I feel that it's the responsibility of all those with common sense to enlighten those who don't. Had a very pleasant experience at this Crocker Park Sephora. I met 3 friendly, smiling, helpful employees. One in particular---a real sweetheart---made enough of an impression on me, that I was compelled to write my store review from an altogether different perspective. Having a sales background myself Icould easily identify with her and all that's expected of them in what can be a very demanding profession---no matter what the products might be. For those who use common sense---this list isn't for you. It's for the "others"---the ones who haven't got a clue. HELPFUL INFORMATION (Answers that never crossed your "minds?") 1. Why can't they answer my question? Are they THAT stupid? Maybe they're newly-hired. Back off---cut some slack. And for both new and experienced it's impossible to know everything, especially if there are thousands of products. Could YOU? Pause for a moment...close your eyes...I know it's hard for you to think, but try. Do your air-headed expectations make any sense? 2. Why do they keep FOLLOWING me? Why can't they just leave me ALONE? They've been told by corporate that this is what is expected of them. Quotas. To make SALES, stupid! Some businesses pay next to nothing---maybe as low as minimum wage. If lucky, they're paid hourly plus commission. Some, JUST commission. But before going ah-HAH! that could mean .50 for a $10 item. After an hour---wow---maybe $6-7.00. If their being too close bothers you, why can't you just nicely tell them that you'd rather look for something on your own? I GUARANTEE that they'll give you the space you need. Aren't I a genius to have come up with that? 3. I'm PO'd ! Why doesn't someone come and HELP me? I've been standing here FOREVER ! Why? Maybe they're helping another customer, on a potty break, or their shift is over. However you GOT there---feet, broom, or roller skates---move your a** and go ASK someone for help! 4. Why are they nasty...rude...have this ATTITUDE? How did YOU first come across? Were you friendly? Or were you copping an attitude yourself? Were you angry, condescending, demanding, insulting? Salespeople want to keep their jobs and sell products, so it's very unlikely they'd do or say anything to antagonize a customer. 5. Why are they so sugary-nice? They don't fool me---I know PHONY. I doubt it. You're the very type of person who DOESN'T because you can't be sincere yourself, so you assume that everyone is like you. This may call for a doctor's visit and some helpful meds. 6. What's the point of their giving me their business card? They hardly did ANYTHING for me. Because, if you liked what they DID do for you, have the courtesy/decency to ask for them if you call or revisit. This is especially true in vehicle, TV, furniture, major appliances, computers, handhelds, and real estate. If they're not there, some businesses will have split commissions, or sales credits. That's what thougtful customers with common sense will do. Hint Hint: Chances are, that salesperson will go beyond what's necessary if someone is considerate enough to ask for them. 7. They're too pushy...aggressive...I HATE that ! As well you should. Can't imagine it, but if that happens, I'd ask to see a manager. Of course, wearing that dunce cap, you might be misinterpreting. . The salesperson I spoke of earlier was so sweet. I couldn't help but ask her how customers behaved. She said that most are very nice. What about the others, I asked. She said some can be so demanding and expect answers to every question imaginable. That she goes home and studies magazines, the internet, and other publications just to try to keep on top of everything she possibly can---that it's never-ending. This is all UNPAID on her OWN TIME. SHE WAS NOT COMPLAINING ABOUT THIS. She began, "You know how much money I make?" I stopped her from telling me and just gave her a hug. She hugged me back. . read more

As a customer that shops frequently, I am disappointed that no one has any clear cut understanding to which products are animal tested or not. It is something I value as a consumer and feel as though staff should be well versed in this concern. In addition, I was waiting for a make over the other day, and was told by an employee rudely that they may not have the staff to do it, as there were other people getting make overs. Luckily I was able to get in with an artist but I was taken a back by the employee being so rude. read more

I love sephora but customer service sucks at this store. Every time I walk in I see the workers just talking and I get no help. read more

I zoomed straight from the airport to the Sephora at Crocker Park because I'd forgotten to pack my Laura Mercier powder foundation for my trip home for Thanksgiving. Laura, the consultant who helped me, was fantastic! I couldn't remember which color foundation I used, and she was very committed to making sure that I left with the correct product. I am very impressed with this Sephora! read more

My candy store! A very helpful staff and every possible form and make of make-up your could ever want. Signed up for their loyalty card years back and am rewarded with a birthday discount and numerous small samples for the points I have earned. Great way to try new products. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Westlake, Ohio

The people who work here are so nice. I have never had one bad experience here, I come all the time and every person is so helpful and welcoming. I don't shop anywhere else for make up! They will let you try on whatever product and are good about giving you space to do your own looking if you want to. read more

I had a good experience there. My friend however, did not. She used her Sephora points to get a sample of an eyeshadow. She didn't look in her bag until we were in the car on our way home. When she looked in the bag she noticed that the eyeshadow was not there. So we went back the next day. We told the sales associate what happened and she gave her a different product: a primer. When she got home, the primer bottle was completely empty. I will still continue to shop at Sephora, but will be extra careful when buying from there. read more

Meh. Not the best location I've been to. They apparently require appointments for the mini makeovers, even after spending over $50, which I've never seen before. Other than that, fairly large selection of products, and a traveler's section, which was helpful. They can also order in products if they're not in stock. read more

I always get greeted promptly each time I enter this store. The employees are always around if you have a question, but give just enough space for you to experiment and try on all of the colors. The tester stations are always clean, well stocked, and placed strategically. Received excellent customer service by Ashley when a product I wanted wasn't carried anymore, she allowed me to choose one of my choice in place of it and still honor the deal I had paid for in advance. Way to make the customer happy! read more

the girls in here are not interested in helping you at all. I've been to many many sephoria stores and by far this store has the least helpful staff I have experienced yet. They put colors in front of you then walk away. usually they assist with application and even color matching assistance. the manager even had the nerve to tell me someone already made suggestions. oh geez...thanks ladies. Happy holidays! read more

I'm probably the world's pickiest cologne shopper. After looking at the wall of choices, Justin came over and was awesome in helping me pick out something I really liked. In fact, I walked out with 2 new fragrances. read more

Had an amazing time at Sephora today. Seriously ask for Ruby! She gave me a makeover today and introduced me to a lot of very cool products. I am not one who knows much about makeup and she was so sweet and showed me exactly how I should use each product. I am currently looking for a job and this is the extra confidence I need to clinch the deal. Thanks Ruby!!! read more

Pricey and it seems they need two or three employees to help one person... We waited 10 mins.

Love this place! The workers are always nice and willing to help. I love when they do my makeup and all the free samples. The makeup at the store you can try before you buy, which is a major difference than the drugstore. The store is big with lots of variety to pick from. The store is always clean and very bright. read more

I did the skin i.q. test, it wasn't 100% accurate but the girl who did my test worked to find my perfect shade of foundation! She then showed me this great high lighter pallette that I loved. I tried to find this pallette later and it was sold out everywhere. The manager went above and beyond. She was able to locate one for me when no other store even offered to look for me. I will be back again soon! read more

I went in for assistants on my skin (makeup and skin care). Iman helped me and she was amazing! She walked me through all the steps of applying makeup and was knowledgeable on every product. She took her time and didn't rush any steps. She was also greeting all the new customers, which is nice to see. My skin looks and feels great. Thanks Iman! read more

I usually think Sephora's service is great but tonight there was maybe 1 customer in store and still took 10 min to get someone to help me. Makes me mad when I see the workers standing around not helping anyone but still can't get help. read more

This store is like a candy store. I want everything. Store has been clean. I agree with other reviews that the employees are not super helpful (I always see a ton of standing around talking). They don't carry Bobbi brown which is upsetting. I usually come in and know what I want so no help is needed but if someone needs assistance not sure how this store is for that. read more

I was recently guided through a complete face care regimen by Catherine and I must say it was the most informative,professional, and amazing experiences I have ever had. I left with not a question in my head and the most amazing regimen I have ever had and I have gone through Chanel, Clinique, and a few others. Catherine was amazing in explaining everything about the needs of our skin!!! read more