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    Spa West

    2.4 (98 reviews)
    PriceyDay Spas
    Closed 9:00 am - 6:00 pm

    By appointment only

    Updated 1 month ago

    Spa West Photos

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    Recommended Reviews - Spa West

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    Reviews With Photos

    Gel mani 3 days later
    Coreen U.

    OVERPRICED, UNDEWHELMING, AND UNPROFESSIONAL When I was given a $300 gift card from my boss I was ecstatic. I mean, Spa West has always seemed too luxurious for my budget. I've known countless people who have raved about their experience. After looking at packages online I decided on partial highlights $100, basic mani $33 ($10 upcharge for gel) and signature pedi $75 ($10 upcharge for gel). When I arrived I was so excited to be pampered and have a relaxing spa "experience". The place looked beautiful. I was greeted by Cookie and he checked me in. Very standoffish and I didn't feel welcomed. He asked me to sit in the reception area. I was not offered any beverages. Cookie then returned to reception area and started a conversation with 2 employees considering another guest's bad experience. I SHOULD HAVE RUN. RED FLAGS. But I stayed. Cookie finished complaining about the situation and then came rolling back to me to take me for highlights. His shirt was visibly dirty as was his dimly lit work station. We picked colors. He gave me a used cape. And I did not need my hair washed as I came in clean and dry. He asked me to hold his foils and hand them to him. How is this relaxing??? Color came out ok. Not disappointed with that service. He then took me back for pedi. Overall a basic pedi. I do a better job at home with my own tools but I was excited about getting my first gel polish pedi. Rinsed hair, wrapped it in towel and then took me back for mani. All the time my hair was dripping down by back. Mani was rushed and application was poor. 3 days later, large chunks of polish were missing from both hands on multiple fingers. In total I spent $255. I've reached out on their site to ask to speak with someone concerning this 2x. No replies. I've read other reviews and the Spa is not receptive to fixing dissatisfied customers. So I won't waste any energy there. GO TO BRENDA AT RAINBOW ROOM COLOR SALON FOR ANY HAIR NEEDS. SHE'S AMAZING AND HAS TAKEN CARE OF MY CURLS FOR THE LAST 3 YEARS.

    Bug bites visible

    When looking for massages, I always check reviews. I am putting this out here to help others avoid the same situation by providing honest feedback! Going into a spa weekend, you expect relaxation... We got unprofessionalism, poor quality (seen in pictures), unsolicited political conversations... and everyone who had the same technician left with BED BUG BITES. This is not OK! We had the same masseuse and were in the same room for our "Deep Tissue" ( def not deep tissue, more of a Swedish) massages. These bites started showing up quickly after our massage and are of significant concern. We tried to call immediately after. As soon as they opened, the spa was contacted, and we attempted to escalate to the owner, who has yet to return an email or phone call as promised. We all came in healthy and left extremely disappointed, stressed, disgusted, and had bites all over us. They not only lacked professionalism in handling this situation which was escalated appropriately to management right away, but they failed to return a call or even apologize but then offered a partial discount and let me know they'd work to begin cleaning the room Working in health care, I showed the bites to some of my coworkers, who all suggested that they were bed bug bites Pictures of bites and the "quality" of the pedicure AVOID SPA WEST in Westlake, Ohio!

    Gel polish after less than a week.
    Allison J.

    We had a bad experience here about five days ago. Three of us had a gel manicure at the same time and one of us had to wait an entire hour to be seated to even begin. They apologized but didn't seem to understand that this was a problem and partially ruined the experience for us. We booked it at the same time so we could all be there together. The second issue is its been less than a week and part of my gel manicure just fell off. I don't even know how because I did nothing unusual but one of my nails the entire polish must have just fell or slid off. Overall this experience was not good. Update-- one week from manicure. Two fingers the polish is completely off. Didn't see it happen. Literally must has slid off at some point.

    immediately after

    I booked a set of Venus Legacy treatments for my face and neck after speaking with the manager, Nicole, and I was told some people fall asleep during as it's like a warm face massage. Well, my technician Ashlee started and it was incredibly painful from the first swipe. All I could hear were zapping sounds like my face was getting constant electrical shocks. I relayed my discomfort and described the pain and she totally disregarded me and kept going. Since it was my first treatment I thought maybe this was what was supposed to happen. I was told by Nicole the appointments would be 45 minutes. After about 15-20min Ashlee said she was done(which I was very thankful for!) . I was told there should be no pain and the redness would disappear after an hour or so. My face was stinging and sore to the touch like a very bad sunburn. Upon arriving home and looking in my magnifying mirror I realized my entire face was burned. Singed all over but a few deeper burns on cheeks, chin and forehead. My neck was fine - just red. I called and Ashlee had me come back in so she could see it. I went and she looked and said she didn't know why that happened and it would eventually heal. So I emailed Nicole to cancel my next appointment for the following week as I knew my face would not be healed by then which she did. I then decided I did not want to go through any further treatments and went in to the spa to talk to Nicole. She was "in a meeting and would be in meetings all day". They said she would call me ASAP. This was November 10th. I have still had no call as of today - the 22nd. So after not getting a call for 7 days, I wrote Nicole another email asking she get in touch with me as I wanted to cancel my future appointments and get a refund for the remaining appointments. Absolutely no response. AND she never cancelled my future appointments as I received a confirmation call the day before my next appointment would have been. So I am pursuing other avenues to try to resolve. Unfortunate I have to deal with this around the holidays, but I will def make time to attend their cocktail party on Dec. 1st. Maybe I can speak directly with the manager at that time. I have included pictures immediately after and 1 week after. Now, at 2 weeks after, the deeper burn marks are lighter but still visible. I am hoping they will fade and are not permanent scars.

    Patricia B.

    Spa West is by far the most incredible spa I have had the pleasure of visiting. The staff is couteous, professional and talented in each of their respected expertise. I am always treated as an individual and enjoy everything they have to offer. They will never disappoint with their services and overall friendly accommodation.

    My 'gel manicure' one week later

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    1 month ago

    Horrible place. Robes are gross and stained. Cameras all over the place watching your every move. Definitely would not recommend.

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    5 years ago

    Wonderful experience today. Marianne did my nails. She is a perfectionist and I got the best manicure and pedi ever !! Thank you

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    7 years ago

    Just had a gel mani & pedi by Lisa R she's amazing great personality and my nails never looked better!

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    Page 1 of 3

    Ask the Community - Spa West

    Review Highlights - Spa West

    I had my consultation with Nicole, and my appointments with Areen, who were both so resourceful, sincere, and passionate about their job and eager to help!

    Mentioned in 7 reviews

    Read more highlights

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    We absolutely love this spa. Clean, fantastic staff, great professionals, great office staff with…read moreappointments, total care from this SPA. We have participated in pedicures, facials, all types of massages, Korean scrubs, amenities, such as cold plunge, salt room, and sauna. The new patio shows the quality and care this owner has for the entire spa. So, glad we found this. MJ AND GARY

    Sharing another review of Sacred Hour, now its' new location in Lakewood. The spa moved to a a new…read morelocation in April. The historical building is a chateau-like structure in the heart of Lakewood. It shares a parking lot with St James Corporate Center. If you've been to the old location, you'll recognize similar interior design but be impressed with the new space. The new space is absolutely gorgeous and has incredible amenities. The first floor features a lobby, waiting area with velvet couches in neutral colors, and nail room. There's also a bar and exterior area currently with igloos! My favorite part about the first floor are privacy curtains where you can lounge in your own world between services or while waiting. The basement has Himalayan salt room, Finnish sauna, cold plunge room, and Korean scrub space. The Finnish sauna is my favorite amenity - spacious, clean, and perfectly hot. The space now offers memberships where you can visit the amenities. You can also add-on amenities use. If you're not getting any services, you can purchase a day pass for $95. Your day pass grants you access to sauna, cold plunge, salt room access, access to the lobby, patio, and bar. The space is really refined and feels like a vacay, worth every penny. The new spa location offers same services we all love - massages, facials, nail services, waxing and tinting, Korean scrub, and more. Service truly feels better than it ever did before. You get exceptional and personalized care. All professionals are amazing. I especially love getting pedicures from Heather, she's so friendly and an amazing professional! I highly recommend visiting this new location. I love Sacred Hour and can't wait to visit again. I'm thinking that I'll book Korean scrub next! I loved this service in the old space, and probably will love it in the new one!

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    Spa West - spas - Updated May 2026

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