I had a relaxation massage and the therapist put a warm cloth of some kind over my eyes as I laid face up. The cloth smelled so rancid. I could even smell it on my face afterward. I came home to wash up from this experience. read more

The worst place ever!! We booked a couple dates package a month a head of time and went today. When we got there they had the wrong package on file for us, we were supposed to have an hour massage and only one of us got one and it wasn't even an hour!!!!!!!! therefore we left without receiveing the rest of the package. just a horirble place. read more

We booked with Spa West for a bachlorette party of 5 people and we were SEVERLY disappointed by our treatment. When we arrived a few minutes late, we were told there was no problem and that there was "buffer time". Little did we know that "buffer time" was our relaxation room, sauna and champagne toast. There was no "private room" as promised either. I was told by Nicole when booking that they would take care of everything for us and we didn't need to know our agenda. Also, the end of the appointment we were all in various states of dress....so much for the "spa experience". We were as follows: The Bride: no robe or slippers Matron of Honor: received a clothes locker, robe & slippers Maid of Honor: wore her clothes after all services, carried her purse - no locker, robe or slippers Bridesmaid: given a robe but no slippers and carried her clothes all day Bridesmaid: no locker, slippers or robe. One would ASSUME when spending $1,000 in total for services we would be better cared for. Nicole did nothing to fix the situation & repeatly blamed us. We only wanted acknowledgement of the missed treatments & she wouldn't even say sorry. Avoid this place, esp if with a group only due to lack of customer service!!! read more

I wouldn't say this place was horrible, just not close to worth the money. My daughters and I went in for pedicures and one daughter had a manicure as well. I live in a major West Coast city, and was shocked how much a pedicure cost. And the next day my polish was coming off. I went in with a 3 week old pedicure that I had paid less than half as much for and it was better than the one I left with. Sorry, I was disappointed. I will try another place next time. read more

My sister and I booked two spa pedicures to relax and feel pampered. The lady I spoke with over the phone said spa pedicures include a mask foot scrub massage and two hot towels and polish. Also saying the service would take an hour total. By the time they finished with the service it was a total of 35mins. It was the worst pedicure I have ever received. They are over priced and have awful customer service. After complaining in person I called to complain over the phone and the manager didn't let me get two words in. Overall it was just horrible. read more

I got a great impression of this place from its website and that is why I chose to try it out since I am new to the area. I booked a color with partial highlight and womens cut. First of all, I was not told that I would have to come in and sit through a 30 minute "consultation" about my hair which pretty much consisted of a sales demonstration of their entire product line (this after I waited 20 minutes for my hairdresser to pick me up from the waiting area). She was a nice girl but she clearly lacked experience and most definately did not live up to her $50 a haircut price tag. I told her that I wanted very SUBTLE, barely noticeable highlights like the ones I currently had (I have dark brown hair) and I ended up with BLOND highlights that look like I did them myself out of a box. Four hours and almost $200 later, I left very disappointed. I will never go back. read more

My friends and I all booked pedis and massages for mother's day almost 2 months in advance, and confirmed numerous times beforehand. When we arrived they told us we were scheduled at a different time, and we only were able to get 1/2 hour massages. A very disappointing experience and we will never return. read more

I was given a gift card to Spa West and was trying the business for the first time. It was a very positive experience from the moment I walked in the door until I left. The entire staff was polite, professional and welcoming. The atmosphere was relaxing. The services I received were a mani and a pedi. Jamie was my nail tech and she was wonderful. She took a lot of time with me and paid a lot of attention to detail. It has been 13 days since I had the mani/pedi done and my nails look as good as they did when I left the spa. read more

Horrible customer service over the phone and in person. They messed up on my appointment and looked at me like i was stupid. This place was not worth the drive out there and need to improve on their personal skills. Double check your appointment if you are going to book here! read more

This spa is an amazing place filled with the most helpful people you will ever meet. The atmosphere is so calming and gives me Italian Renaissance vibes. I absolutely loved my experience here! I had my consultation with Nicole, and my appointments with Areen, who were both so resourceful, sincere, and passionate about their job and eager to help! Prices are affordable compared to other similar spas, and the staff is extremely welcoming. No matter what you get done here, you will be sure to love the results! read more

Horrible customer service. Rude front desk and on the phone. Would not find a time to schedule my package. So they made me come in different days to get the package I paid for. Do not purchase more then one service at a time especially if it's a gift for someone. read more

I have been here for massage, facials and manicures and have never had a bad experience. Frankly, the prices for most services are typical of the other spas I have tried in the area. I tend to go for a facial with several other friends for special occasions, have a glass of sparkling wine, a robe, and a delightful few hours. read more

Great service, pricey but it's a good experience. I would definitely go back if the delight package was a bit cheaper.

Cheryl is 5 stars - awesome, amazing, accommodating,....I cannot say enough about her. I was referred by a friend because I was having an awful never ending headache. Cheryl took the time to listen and talk about my massage and how it might help. I've been going ever since. As amazing as Cheryl is there have been some disappointments with the customer service in the front. Some messed up appointments, commitments not kept, etc. The ability to "recover" or compensate when they make a mistake is disappointing. If they could get their customer service figured out they could be a top notch spa. If you're on the fence about going I'd say definitely make an appointment with Cheryl - she is awesome and she gets it! read more

Beautiful spa, great staff, but way over priced and services okay for a spa. My girlfriends and I drove over an hour to have a "spa" experience and I was not impressed. I will say I was happy they had us all together in the pedi chairs and again the staff was very kind. We were scheduled for a spa pedicure and manicure and I ended up paying $118 and didn't really have that great of services. First, my pedicure started later than my girlfriends but ended first. They even forgot to wipe the "clay" off the backs of my legs. How does that happen? Then, they don't even trim the cuticles during your manicure. So my shellac polish was great, but looks dreadful with these long cuticles! I can get a better manicure around my town than driving an hour to Spa West and pay a quarter of the price. read more

Spa West - Day Spas Near Me - Westlake, Ohio

Overpriced with cheap products. Poor customer service. Don't waste the money.

I had a good experience. My appointment began on time. I went for a facial and was happy with the results and experience. I will go back.

Michelle is an amazing massage therapist. She always makes me feel absolutely incredible! I also received the sugaring hair removal from Nikki and it was not painful at all! Melissa did my cut and color last week and I feel like a new person. I love this spa! read more

Don't buy gift cards!! Mine did not specify any expiration but when I called to verify my balance, was told it "wasn't coming up in their system" and they expire after two years. DECEPTIVE PRACTICES!! So now I'm out $80 that was left on the card. The manager never even bothered to respond to my email and when I emailed again, some other person responded with the same BS - sorry out of luck. POOR CUSTOMER SERVICE read more

Horrible experience, from the time I walked in the door, to the time I left. I purchased the couples package that includes the sauna, Himalayan bath and couples massage. My boyfriend had never been there, and I thought it would be a nice surprise for his birthday. We spent half of our time there waiting in the hallway, in our robes, not knowing where to go between services. At one point, I even peeked my head out into the lobby (still in my robe), to try to find someone to tell them how DIRTY the Himalayan bath was. In addition to the residue that had clearly not been cleaned off from the last use, we found a pubic hair stuck to the side of the tub. After complaining to the coordinator, she said the manager would take the cost of the bath off our bill. Not only did that not happen, we were also charged for champagne that we had asked for and never received. Management (Nicole) did a poor job in handling the situation (she walked away the second we came up to the desk to check out), and left the new receptionist to take car of us. We then had to complain AGAIN because the bath still had not been taken off our bill. I left that place extremely frustrated, which is far from what I would expect to feel when leaving a supposed high end spa. I then called again the next day to express my frustration to a different manager (Ashley), who told me that the only compensation she could give me for my frustration was to refund me for the champagne that I was charged for and never received. I've wasted enough of my time with this place, including writing this review. When I spend $400 for high quality service, I expect to receive nothing less. This was far from the case at Spa West. My experience was so terrible there, that not only will I never go back there...but I will also tell everyone I know never to go there. DO NOT WASTE YOUR MONEY. SPA WEST HAS GONE DONE THE DRAIN AND IS NOTHING COMPARED TO WHAT IT USED TO BE. read more

Worst spa experience. Went on my 25th birthday with my mom and we both had terrible services. For me, I had the same woman both for massage and facial (she is only a trained esthetician) and both were lackluster. Did not even look at my skin with a light to see what should be done - did not do extractions or tell me any of the products she used on my face. The massage was like "lotioning" my skin- did not touch my upper arms, feet, lower back, or thighs - I'm guessing she was uncomfortable seeing as she is not a massage therapist. The sheets were also wet when I came back for my second service (after a spa lunch) which is gross, there were no hand towels in the bathroom, and there was construction going on in the women's locker area. For my mom, her esthetician made her keep her robe on, told her multiple times that her skin was terrible , and wanted to wax her during her facial - which any beauty guru knows is an absolute no. She also spent the entire time telling her to book her next appointment for 90 mins. Also, why would you do my moms facial before a massage? To wipe off all the product on the headrest... overall I would say to avoid this spa at all costs. When we discussed with the manager before leaving, all we got were excuses and the question "is there anything I can do" - maybe try recommending something or a simple "I'm sorry" would go a long way. Absolutely ridiculous.... read more

I love this place... been getting massages there for years and have never been disappointed. Become a member for the best price as the ala cart prices are a bit high. Gorgeous relaxation room. Wish I could recreate that room in my house! And their music is very relaxing. Sauna is perfect to ward off Cleveland's winter cold. Love the staff. They couldn't be nicer. read more

Spa West has horrible customer service! My fiancé and I accidentally ordered a gift card to Spa West after clicking on a link from a third party website thinking it was taking us to the spa website in California we wanted to buy the gift card from. I immediately called the spa, spoke with the spa director to see if there were any way to stop the transaction before it happened since all sales on gift cards are final. She said they didn't know the third party that processed the charges, but if I placed a dispute through my bank they would give me the money back. I told her how hard my bank said that would be, but she assured me that people in California had made the same mistake before and they disputed the charges and got their money back. She said that was the only way I would get my money back, and kept assuring me it would work. She made me feel better about the situation, and led me to believe I would get my money back. I disputed the charge, but did not get my money back because of her documentation of their policy despite what she assured me on the phone. When I spoke with the spa director after the matter she told me she never would have assured me that disputing my charge would get me my money back. She also alluded that I was lying to her. What ever happened to the customer is always right?! She didn't even have any sympathy for me. She just gave me an attitude like how dare I make her out to be a liar. The only option I had was to use the gift card towards product or services. Well, I live 2 1/2 hours away. With the price of gas, lodging, etc. It is not worth my time. Thanks for nothing, and having no sympathy for your customers! read more

This is the absolute worst ever and I mean EVER spa out there. They are horrible. Horrible. Nails. Hair. Massage. Doesn't matter which service they stink. Do yourself favor and do not go there!!!!!! read more

Never had I expect to receive an outstanding, relaxing spa treatment than in the greater Cleveland area! Always yearning for the ideal spa experience (and naturally assuming it would be in my backyard in NYC), I was delighted to receive such experience at Spa West. After getting whipped around with the crazy roller coasters in Cedar Point, my girlfriend and I decided on Spa West the next following day since it was on our way to Cleveland and that they thankfully had an opening for a couples massage therapy with a subsequent facial. Parking was no problem, and the facility is very clean with beautiful interior decorations. We were greeted by a friendly receptionist (can't remember her name) who then directed us to our lockers and spa waiting room. The waiting room was very comfy and had various beverages and snacks for us to enjoy while we waited for our massage therapists. After waiting for just a few minutes, our massage therapists then introduced themselves and led us to a nice spacious treatment room. The mats were comfortable and the music was quite soothing. We then received our 1-hr massage which felt like heaven! Never knew I was that tight and rigid, but Angela (my therapist) did an amazing job softening my muscles and working on my fibrous knots. After our massage, I was then introduced to Teresa, a facial skin esthetician. She was very knowlegeable and friendly, and answered all my questions regarding facial skin care. She also did an amazing job in which I noticed my face looking very relaxed and a bit "younger" than before! As my first ever spa experience, I was very impressed with Spa West (not that it really matters, but the facility is huge!, but still has the cozy, intimate feeling) and feel that I would need to return here to continue receiving such wonderful treatment. I highly recommend this spa to all friends, neighbors, and strangers, and especially Angela (massage therapist) and Teresa (facial skin esthetician). read more

I go there once a month. Sauna, bath treatment, salt scrub, 90 minute massage, then a scalp massage. I wouldn't be going there every month for over 2 years if it wasn't a great experience. And no, I am not rich. Just truly enjoy my experience there. read more

I don't usually do reviews but felt I had to this time. Visited Spa West yesterday. The entire experience was exceptional. They make you feel very special and pampered. Had a haircut by Cookie. Best haircut I have ever had. Will definitely go back! read more

I've had two bad experiences at this spa. Customer service is awful. I would sum it up as they 'just don't get it'. I will spend my hundreds of dollars somewhere else. read more

VERY UNPROFESSIONAL. These so-called "technicians" need to shut there mouths and understand we are paying them to RELAX, and not hear about them! My employees pitched-in and bought me the "PURE BLISS" package at Spa West/Westlake, Ohio, for my birthday and I couldn't wait to go! Wow, did that thought change after the first 30-minutes. ...If I wanted to talk and chit-chat with total strangers, I would have stayed at work and gotten a whole lot more done! My "Pure Bliss" package started out with a very nice, private sauna of "good stuff" for my skin (EXCELLENT!), but then things went totally DOWN HILL, starting with my massage (the sole reason I went, BTW!) but the technician wouldn't shut her mouth! --I tried my best NOT to engage her in conversation, but she didn't get it --she TALKED THE ENTIRE HOUR about HER life. --and instead of relaxing, I found myself feeling totally annoyed. ...Same at Mani/Pedi, and then, I didn't even wait to have my hair dried after what would have been, a very nice shampoo/head massage --I left because I couldn't take another stranger trying to make unnecessary "Small Talk". I literally threw a $10-bill on the counter on my way out the door. It should have been $75+, but I could stand being there another minute! read more

I went to spa west with a group of girls for a girls day and had a horrible experience from start to finish. When we arrived they had down the wrong services and proceeded to start 15 minutes late. We requested four female masseuse and ended up getting three females and one male which made one of my friends uncomfortable. I proceeded to sit in the relaxation room to wait for my friends and asked if it was ok to sit in the sauna since it was part of our relaxation package however we spent maybe all of 3 minutes in there. When asked for a beverage we got a glass of champagne and proceeded to the nail salon where the staff seemed very confused on what services we were getting. The mani pedis took well over 2 hours and when asked to have another glass of champagne they said we are only allowed one glass for 4 hours. I honestly have never had a least experienced nail tech which in turn was my worse mani pedi and to top it off on the way out the poor girl took 20 minutes to check us out because her computer wasn't "user friendly". I'm not going to lie they did take off the sauna since we didn't get to use it but we also didn't receive our $10 spa certificate. Was not impressed never going back! read more

Spa West - This is my gel manicure 2 days after my services. - Day Spas Near Me - Westlake, Ohio

I wouldn't even rate this place with one star! We booked a spa day for six people. One of which was receiving this as a gift from us for her bachelorette party. They asked us to pre pay and we did. Three of the girls were over charged by more than $50! When they called no one could seem to fix it. Finally they were told it would be put back on their card. But they needed the card number. They have the number and still no credit. They called again before our scheduled day to try to hash this all out so our guest of honor didn't know or feel a bourdon by all of the dis organization. When we got there the day if our appointments it was so disappointing! Everyone was down for the wrong services, or they even actually received services that actually cost less than what we had to pre pay for. One girl was left by herself in a room while the rest of us were all together getting mani's and pedi's. She had to eat her lunch later than the rest of us because she was left out. After speaking with the manager several times. It became evident that she was probably the majority of the reason. She was clueless. All she kept offering was a free glass if champaign for our trouble. How about make sure we are getting what we actually paid for in the first place! Our total combined bill was well over $1000.00 that is a lot of money. This place may be pretty and claim to be upscale. But they DO NOT PROVIDE an upscale service. They need a meeting and some classes on customer service!!! Horrible horrible horrible!!!! read more

I visited Spa West three times. During the first two visits, I went by myself for a massage, manicure and pedicure. The services were wonderful, and I really liked the calming atmosphere of the spa. Since I had two great experiences with Spa West, I decided to book appointments for my bridal party. My bridal party consisted of 4 girls, plus my future mother-in-law. I booked the appointments for massages, manicures and pedicures 3 months prior to my wedding. I called the week before my wedding to confirm my appointments. Somehow, they had our appointments scheduled at 1pm, instead of 11am. I understand mistakes happen, but we absolutely had to have the 11am start or we would have been late to our ceremony rehearsal! Our schedules were not flexible, which is why I booked the appointments 3 months in advance. I called the manager of Spa West, Nicole, and forwarded the email I had that confirmed the 11am start time. While Nicole never admitted they made a mistake, she did apologize and politely informed me that the girl who booked my appointments no longer works at Spa West. Nicole was also able to rearrange our appointments, and she reassured me that our group would stay together throughout our visit. I told Nicole it was important to me to keep the group together. Nicole also told me she would be at the spa during our visit, and she would check-in to see how we were doing. I thought the problem was resolved... Unfortunately, nothing happened like Nicole had said. And Nicole was NOT there to greet us like she said she would. I was separated from my girls for most of the day. My sister who was my Matron of Honor was sitting in the Relaxation Room for 45 minutes BY HERSELF, while the rest of us were getting manicures. They also started our messages at different times, so we were not able to enjoy the sauna together. One of my bridesmaids wasn't even taken to the sauna! The technicians obviously didn't know we were there with a group and that we were a BRIDAL PARTY. Also, one of the technicians ripped one of my bridesmaid's cuticles so badly she was bleeding. IT WAS TERRIBLE. I was so upset after our visit that my fiance called and asked to speak to the manager or the owner of Spa West. He left a message, but NO ONE called him back. I will NEVER go back to Spa West. Spa West is expensive, and it SICKENS me that I had to pay for such bad treatment. I trusted Spa West to take care of us for MY WEDDING, but I left the spa more stressed than before the appointment. I am SO disappointed. read more

Spa west is SUPER expensive and NOT worth the price. Their pedicures are WAY overpriced and NOT GOOD AT ALL. You are better off paying the local nail place 25 or 30 bux as it will be 10 better and half the price!!! Their "outdoor secluded patio" for massages is in the backyards ot the residential neighbors. The 6 foot fence does not keep the view of the outdoor spa guests away from the eyes of the local children. The manager, Nicole, and the owner Edward are useless and not very well liked. They are not friendly, overpriced and NOT WORTH THE DRIVETIME,, GAS or COST OF SERVICES. Stay at your local salon and save half the money and aggrevation read more

I booked months in advance a Spa Mani and Pedi, an ESPA massage and an intense facial for myself and my mom for her 50th birthday/ my mothers day gift to myself. I called a week prior to confirm that everything was good to go. The person on the other end of the phone rattled off our services and said everything was good. The day prior to our services they called with a reminder and said we were only scheduled for a massage and facial when I explained I had confirmed a week ago for the 4 services the girl just said Oh sorry about the mix up... I just let it go at that point, but called later to speak with a manager when I had more time. She was conveniently unavailable.... I left a message.. I tried again a few hours later and left another voicemail, still nothing. Day of the services she was also unavailable and was left another message, and again the following day. I've still never heard back. Also the skin on my nose and around my nose started flaking several days after the facial.. I've never had my skin do that. I wasn't overly impressed with my massage either.. I have been here sooooo many times previously and convinced my mom to ignore the bad reviews that they have always been wonderful. I was wrong, and I will never be back. read more

Don't judge a book by its cover! It's beautiful on the outside but this place is totally overrated! If you don't tell the stylist exactly what you want done to your hair...WATCH OUT! You'll be billed for a bunch of nonsense that you didn't even know came with a simple hair cut and/or coloring. They don't care about you...they just want the money! Then you have to tip them, I'm a great tipper, but for pete's sake...I don't want to tip for something I didn't ask or know I was getting! DO NOT GO HERE!!! TOTAL SCAM!! read more

I don't even want to give this place 1 star! Terrible service! After going there for a ladies day, my friend got a horrible infection on her toe and the manager never returned our calls. Despicable. read more

I have tried this place over and over for years. I feel like they will just hire anyone. My facials have been so rough my skin was red for days. I also received a gift card for a manicure and pedicure there, so I used it before we went on vacation. The next day my nails were chipping when I didn't do anything extensive. To top it off the girl doing them kept asking me if my boyfriend had a brother and that she hates working at spa west because her manager is "crazy" now mind you, she had no business working in a place like that to begin with. Her appearance looked as if she just rolled out of bed. Another time two of us went for massages and only one of us was offered something to drink..how does that happen? And another time! I was bought a 1/2 day spa package. Definitely not cheap but I only received 3hrs worth of services because they were running behind..I'm not sure how that's my fault but I'd definitely go somewhere else if you're looking for a top notch experience. read more

Great experience! I've been twice with a group and with one other person and both experiences were great! I've had massages, facial, sauna service and nail service. Very timely and consistent. Spa treatment! Definitely will go back just wish they were closer. read more

I was in a bridal party of three that chose Spa West to come have a spa day a week before my friend's wedding. As I gift to her I booked the group and had everyone there 15 minutes before our start time to get us changed and in the sauna room. We were lead into the sauna room and told that it would be 15-20 minutes before the masseuse would be down to get us. Our group was in the sauna room close to 35 minutes. The massages went fine and as scheduled. Then we were taken to a relaxation room and waited for the pedicure technicians to come and get us. The pedicure went fine though the technicians seemed to want to rush us to pick out colors for fingers and toes. The pedicure went well although I now see my nail polish isn't on evenly. Then the manicures were supposed to start after the pedicure and I was left sitting for more than 15 minutes while the other two ladies in the party had been getting their nails done for 15 minutes. The technician that did my manicure was nice but my nail polish looks very sloppy. We all checked out and went our separate ways. I see later that I got two calls from the salon so I call them back, and they inform me I still owe $10.80 for a gel manicure upgrade and could I pay for the group's extra costs. I hung up and called the other women in the party. They each said they were called and asked to pay the extra amount and if they could pay for all of us. Then both said they were told it would not be extra since they're not getting the spa manicure. Each person was told they wouldn't have to pay it, except when I called they failed to mention they told this to the other women in the party and tried to get me to pay the group's extra costs. I called back and complained and was told there would be no charge. My gel manicure is sloppy and started chipping on Saturday! One of the other bridesmaid's gel manicure was coming off all the tips of her nails. I emailed this establishment and have not gotten a response so I'm taking to social media to complain. Save yourself time and money and go to another establishment. read more

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I agree with the other reviewers who say that this spa charges too much money for the service you receive. I can't believe I the price of my pedicure. The technician tried talking, I tried to make it clear (politely of course) that I didn't want to talk, and she kept talking and talking and talking.....I would say that the pedicure lasted around 30 minutes and it's a good thing it was so quick, because she was brutal! While she was trimming my cuticles, she quickly jabbed at my feet with the cutters. I don't have sensitive feet, but I couldn't believe how uncomfortable I was! The paint job was shoddy at best and no top coat. Needless to say, the polish did not last long and I will not be going back. read more