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    Recommended Reviews - SEPHORA

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    7 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    Monsieur Émile

    Monsieur Émile

    4.3(3 reviews)
    7.0 kmIle-Perrot

    My recent experiences with the staff have been highly variable. Consultation 1 (Needs Improvement):…read moreThis consultation was a disaster. The staff member seemed to have very limited product and color knowledge, which resulted in a recommendation for both an incorrect color and product type. This led to a very poor initial result. Consultation 2 (Excellent): The second consultation was fantastic. This individual was highly knowledgeable, engaging in a detailed and helpful conversation about hues, and clearly outlining the benefits of different product types. I left this consultation feeling very confident in the recommended color choice, which was based on my preference for a dark shade. Consultation 3 (Lacks Assurance): The third staff member was extremely wishy-washy. I had very little confidence in her knowledge, as she constantly undermined her advice by ending nearly every phrase with, "but there is no guarantee." She also negated my prior research (e.g., on measuring vs. weighing ingredients) and offered unhelpful advice, such as telling me to "just try it out, if you don't like it, you can change the recipe." For a professional service, this lack of assurance and suggestion to "experiment" with a formula is concerning. Product Quality and Recommendation Process: While I understand the staff member in the second consultation did not manufacture the products, I want to note that two of the items she recommended were disappointing: Mitchel Cream Curl: This product appeared to be improperly mixed and contained waxy bits. Canadian Shampoo and Conditioner: This item became moldy. The last 'consultant' asked if i kept them in the shower. No - I kept them on the shelf next to the rice and flour in the pantry (eye roll). Furthermore, the third staff member's approach to shampoo/conditioner recommendations was unhelpful, essentially just walking me down the product aisle, which I could have done on my own. I would expect a more curated and informed recommendation based on my hair type and color treatment. I am trying the new color from my most recent visit and hope for a better result than the first time. I look forward to returning and hope to be paired with a consultant who embodies the competence and helpfulness of the second person I dealt with.

    Sweet professional Hair Boutique supplies with a salon in the back tucked away from all the shampoo…read morebottles and other interesting hair products. I havent done my hair here so I'm only reviewing the service and product I just came to purchase. The Lady behind the counter was super sweet and helpful ! She guided me through the store to get me the best shampoo in their store . There was so many different products but she suggested to try the redken Purple shampoo for my needs.. she explained how and how long I need to use it on my hair for maximum effect. She was very knowledgeable and helpful. The prices were great and everything is tax included so that's Sweet! 24$ for a huge professional shampoo bottle Quite the deal I hope it works! Will definitely try this place out for a haircut soon !! Thanks bella will definitely be back

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    Monsieur Émile
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    SEPHORA - cosmetics - Updated May 2026

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