Service was great for the time of the year it is this location was not too packed. We were able to look around and find everything we needed. No lines to pay. The best. read more

Sephora, for all your beauty needs, to help you look your best. My Dad says women don't need this, that we are beautiful as we are.;-) I like this store the employees are helpful and are a great assistance when helping you coordinate colors, so you don't come out looking like a clown. Lol. read more

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Sandra was amazing! I asked her a scent and helped me all the way! It was for my daughter and she suggested other scents that people liked! Excellent service! Love the place. Clean and easy to navigate. It's a big store and definitely one of my favorite location. 8-23-2024 read more

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Carol was very helpful with color matching for my daughter and had amazing energy! She went above and beyond! She helped color match foundation and also concealer. Thank you Carol! read more

Very good experience! They have everything you need! I was trying by to find mascara and just couldn't find the right one and the salesperson was so helpful! I loved the customer service here! Will be back! read more

Customer service for sure is lacking. We came here after going to universal studio and we were looking for a perfume and found it. We were getting a price check and the guy at the register was snobby and rude. He cut us short when we were explaining where the item was located. Maybe hire more girls or train these guys better. Will not return . Sephora everytime your employees act like garbage you lose money. Went to macys and got the bigger bottle from them. read more

Amanda was amazing today! She was so patient and really went above and beyond to help us

Had a ful triol wax appointment done today with Amanda! She was sweet and is very knowledgeable in her work. Being someone who knows nothing about how to shape eyebrows, I gave full reign to Amanda. Thank goodness I did! She made the entire process so easy and pain free. She would tell me what she was doing and what I should expect pain wise. She asked me what it was I was looking for. But me being clueless I trusted her in whatever she had to say and do! She did amazing! I will definitely be booking with her again! read more

Huge Sephora store at City Walk!! I think they carry every & any products you need. Yes, it could be a little bit overwhelm when you walk in. But don't worry, their staffs are very sweet, they greet you right when you walk in & answer all your questions & needs. They are all so professional & knowledgeable. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Universal City, California

Amanda on 12/6/23 acted very rude and unprofessional while I was attempting to locate the associate that first helped me as I walked in. When advised Amanda that I was looking for the rep that helped me she looked at me very confused and when I asked her if she knew what a sales rep was she got very nasty and requested the manager as if trying to get me kicked out!!! One of the managers a young handsome Hispanic gentleman defused the situation and helped me through my perfume purchase! I am in customer service and I would never treat any of my customers like Amanda treated me! I will Never shop here again!!! read more

SEPHORA - The main entrance - Cosmetics & Beauty Supply Near Me - Universal City, California

Sephora... Now City that walk! Strolled into this bright lavish well staff wonderland of scents, aromas and skincare where I was greeted right away along with other patrons who came in before and after me. Located just across from Hot Topic and towards the mid front end of CityWalk - Sephora of Universal Studios Hollywood's outdoor shopping & eatery plaza extravaganza is chic and trendy and fairly easy to navigate... Not to narrow with plenty of space around shelves and displays. They have many sales reps on the floor and tons of hand sanitizer stations between testing products and getting a closer look at some of their quality selections. Absolutely slaying it with the health and safety practices, especially at check out. Other than not having any single bottle nail polish... (Awww) at this location (though they do carry a bundle pack with some essential colors)... I do recommend Sephora UCW for skin care, health/beauty and fragrances. Definitely not just a makeup store, lots of great gift ideas and items for all genders. I was asked for help by more than one rep on the floor, which was a treat... So getting help on any question or advice is pretty fast and efficient. read more

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It's always a hit or mess with these "beauty associates ". I walked in and usually there's two employees greeting, watching by the door but there was no one. I spot an employee chatting it up with his co worker and I approach him, kindly ask if i can get help with a pickup order & he so rudely cuts me off and says "Give me a minute". Points his grimy finger and says "Go wait over there". (The order online pick up in store area.) He makes me wait about 3 minutes so he can finish talking and I present my barcode and proceed to ask about the Rare Beauty blush. You'd think he'd push for customer loyalty and simply answers " Oh, for thaaat particular blush you have to keep in mind its ALWAYS out of stock . We get shipment every Monday but we don't know what we get. Perhaps try ordering from the actual website itself." Soo much for pushing for sales huh? He was rude, not welcoming, some tone to his demeanor and makes me question if Sephora as a company really cares about their customers & how they're being serviced. Idk what his name was, but he was like 5'9 with dark hair and thick glasses. All the other associates I've ever been helped nice have treated me way better if even just asking a question. He clearly must be a new addition to that team. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Universal City, California

Overall a really good location for Sephora and stays open later than other stores ! The store was clean , everyone was friendly and attentive ! Definitely would recommend this business ! read more

Lauren was amazing! She helped us out with the ColorIQ and was super knowledgeable about different products. We learned so much from her. She helped us find the perfect shades and recommended what primers and moisturizers to use with our skin types. Despite the holiday weekend crowd, Lauren was patient and didn't rush us. Really appreciated the great service! read more

I went to this Sephora location while on a California trip, and I am not even kidding when I say that the employees there were the SWEETEST people I've ever met! One specifically, Amanda Renee, was so helpful and kind, and helped me with whatever I needed despite having to clean up all of the rain I trailed into the store. She was so happy and genuinely made my whole trip the best. Just visiting here was better than visiting Disneyland! I definitely recommend this location, and Amanda Renee deserves a raise! read more

Shannon and Vanessa are amazing! They helped me find the perfect concealer and gloss to get me tv ready. I usually walk into a Sephora looking like a lost puppy but they did not leave me hanging. In addition to the awesome makeup selection throughout the store, they also have great face masks in the check out line. I picked out a good one and o feel younger today than I did when I bought it two days ago! Stop by this store for all your skin need and you should not be disappointed! read more

I came here to get a long Christmas list for the wife and other family members. I was frankly pretty lost, but I was fortunate to get assistance from a really nice and energetic little person, I think her name was Amanda h. Who was helpful finding the items and making suggestions. Amanda made it easy and I was able to get all the stuff on my list quickly. I'd definitely come back here again. Thanks Amanda for being kind and very helpful. read more

Staff was rude and didn't want to help. I was looking for something specific and could have used a helpful hand. The TARTE display was messy and not well stocked. read more

I LOVE that City Walk has a Sephora location now. I went opening day and there were a lot of customers. Because it was opening day, they were giving lipsticks away for a certain amount of the first customers and if you were lucky, you might win a giftcard. Just like any Sephora location, it has all of your staples.. makeup, perfumes, skincare, haircare, nail polishes. Most of their products are on display and you can ask for a sample (so you don't have buyer's remorse later on). All of the employees were SUPER NICE and PROFESSIONAL. I've been to a few locations were the employees would just lash out at their customers. Parking: Because Sephora is located on City Walk, you have to pay for parking because it's attached to the themepark. The closest parking structure to Sephora is Jurassic. This location is convenient if you happen to already be at City Walk, but if you were just going to this location for Sephora alone, it might not be work it. Prices for City Walk parking: Before 6pm: General parking $25 Preferred Parking $45 Front Gate Parking $50 After 6pm: General Parking $10 Preferred Parking $20 Front Gate Parking $30 BUT if you are watching a movie, it is $5. (you will receive a refund at theatre box office with purchase of a movie ticket and general parking voucher). The universal tram is also available, so you can avoid parking. read more

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Didn't expect them to be open today but the store looks beautiful and the staff is great. Definitely a great add on to universal city walk. Don't mind me stopping by often. The store is fairly large. It's located where upstart crow/ coffee bean used to be. They have everything a normal Sephora would have. The only con for a few people would be the parking. Unless you got an Uber/ Lyft you do have to pay for parking. Other than that. Kudos! read more

SEPHORA - Opens 4/20/18 - Cosmetics & Beauty Supply Near Me - Universal City, California

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I was excited to go Sephora because I received a gift card for Christmas. I was planning on buying full face makeup items. When I got there, I'm not sure what I did wrong because as I went into the Urban Decay aisle, one worker came up to me and asked if I needed help but she didn't sound nice about it. I said "no, thank you", she left and not 10 seconds later another worker approached me and asked if I needed help. She also didn't sound nice about it. I had about 5 different employees ask me if I needed help in a very short amount of time and all of them sounded very off. Finally, after I found a lipstick shade that I liked, I was talking to my friend about it, and another worker came up to me and was like "Can I help you?" I told her I couldn't find the lipstick shade for purchase and if she could check for me, if there was any chance it could be in the back and she instantly got defensive and said "No, we don't keep anything in the back." She stared me down. It felt like she was treating me like a thief. I felt incredibly targeted, and the workers were hostile. I ended up going to the Sephora at the Burbank Empire Center. The staff there were great and incredibly kind and helpful. A stark difference to the treatment I had received. STAY AWAY from this Sephora. Especially if you're excited to buy anything, their hostile and rude customer service will ruin the experience. read more

Ok so I've been to this location before and so far have never had a bad experience. Today I want to give a HUGE SHOUT OUT TO TATIANA.! She hooked my eyebrows up.! I haven't had my brows done in maybe over a year and she worked her magic. I felt so comfortable in her hands. As a queer person that matters and is very important to me. she was so genuinely nice and listened to what i like and gave me the best suggestion for what to do with my brows. She gave me some great easy pointers for my brows that really made the difference. My brows look great I feel stunning and tatiana did that for me today. Idk how comfortable she would be if i shared her IG info on here but definitely ask for her if going here for brows or make up. MY BROWS THANK YOU TATIANA.! You will be seeing me again read more

SEPHORA - Tatiana took my brows from mess to blessed - Cosmetics & Beauty Supply Near Me - Universal City, California

Makeup is a girls best friend because girl sometimes black does in fact crack and the Sephora at City Walk delivered honey. Everyone was so helpful and their store was clean and well lit. They had cute affordable gift ideas ranging from makeup to face care. Parking at City Walk is highway robbery so just make sure you really want to buy something before you choose this location. read more

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Me and my mom came in after attending Universal studios..we just wanted our birthday gifts, but were greeted by no one after being in line literally 10 minutes. The black girl at the register was working real hard for a tip from the people she was helping because she literally didn't acknowledge anyone else waiting in line and was the only person at the register. I watched as another associate walked right by as well. I guess if they don't see anything in your hand, you won't get asked what you need here. We finally just left. On the way out I ran into an associate and asked for assistance but I told her don't worry about it if she had to page someone..either they were short staffed or didn't gaf. I used to work for sephora and wow have things changed..at my store no one went ungreeted, and even if you were working the floor you were supposed to hop on the cash wrap to help with the line when needed. Where are the store leaders and managers lol? No one greeting at the door either. Mind you this was a Friday. read more

Whenever I'm in the area and spending day at Universal- I have to stop at this Sephora! It's HUGE and they have everything. Stopped in the other night and was short on time, had my list ready of items I wanted-- Anthony was super helpful & went above + beyond. read more

Just asked for a perfume sample at Sephora and they said no. Not sure how we're all gonna decide on which gift to give this year but the lady was far from helpful. read more

What a blast! Had an amazing night celebrating the opening of this new store at City Walk. Was lucky enough to get a makeover by the talented Miguel and a personalized Sephora tote as well. Not too mention many cool samples! The store is big and bright, clean with a broad selection and per usual, the staff is super qualified, knowledgeable and helpful. Needless to say I love Sephora even more after today!!! read more

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I have recently been curious in getting into makeup. I was a little hesitant but the store did attract me and I was like I've seen the stores, I'll check it out. Not to say I was a little overwhelmed and was ready to walk out, but Amanda was very sweet and began to help me after greeting me. She recommended some products and even suggested as well as signed me up for a profile that she said would not only recommend products based on my skin, but also keep track of products I buy. I came at a perfect time too since she said on our birthday month we even get a gift. I didn't want to grab my gift there since I was traveling, but I know I'll be stopping by my local Sephora and start my journey in the makeup world. read more

Awesome as a Sephora store can be. Very consistent with product offerings and branding. The thing that made this location stand out is the service. Not one of the people working we encountered was unkind! Every step of the way someone was there to help my friends and me. One associate, Dani, was so awesome in helping me get my fragrance samples and pointing out perfumes that I would be interested in buying. I ended up loving her suggestions and will go back later to buy! Five stars for the wonderful staff! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Universal City, California

Honestly one of the best Sephora's I've ever been to !!!! CARLOS help me and was so helpful!! I been to other Sephora and I always feel judge like if I am just there for free makeup but this one I felt walk and honestly is not the closets Sephora to my house but from now one is my go to Sephora !! Will come for the service and cleanness of the place . Honestly I felt like a VIP with Carlos and didn't feel rush and found my perfect foundation and understood my skin problems! I will give it more stars. read more

I walked in with hopes of advice and Mary was super kind and gave me so many options and allowed me to ask as much questions while still having a big smile on her face. Such a great experience for an anxious person like me. Thank you Mary:) read more

This review is for Jacqueline. Jacqueline, thank you for the amazing service today. You really helped me with picking out some new skin care products. Sephora employees usually have a reputation for ignoring women who don't have beautiful makeup but Jacqueline was different. Right when I stepped in she asked me if I needed help (which I did) and she got right to pointing out some skin care sets. She was very knowledgeable about the products and offered me samples on moisturizers with SPF. She also offered me to sign up for their free skin care class--which I did sign up for but ended up canceling. Thank you for being so genuinely friendly and for the extra sample goodies you threw in. I'm really looking forward to using them. read more

Im so glad I was in the area. I recently made a big purchase at Ulta..which I do every other month. After experiencing some awful customer service, I returned what I bought and walked into Sephora to see what I can get there. I was greeted by Randi B, I gave her the name of the product I was looking for...she found it, made some recommendations and even took the time to do my eyebrows. I really appreciate the time she gave me, she looked at me when she talked to me, she was friendly and most of all she made me feel good about the products I left with. Thank you Randi B! I want to come back and make an appointment with you! read more

My GF dragged me in here!!!! Not that bad though. She was just trying to spoil me and buy me some cologne for Xmas. Lucky me! Came out with 4 different colognes Wooo. Gucci. Tom Ford, Giorgio Armani and Paco Robanne. That should last me all year! I had to get her a makeup set she's been bugging about for a while but they had pretty decent deals for the holidays. Only problem for me was the darn line. So many people and extremely crowded. I honestly thought this was an all women's store with just perfume and makeup but now that I know I can get my cologne here and they have better prices than Nordstrom. Obviously hate the universal parking but we were here watching a movie so it was pretty cheap. read more

Super cool that there is a Sephora at Universal City Walk! Lots of helpful staff, great selection, well stocked, organized and clean. Beautiful store inside and out. When I went it wasn't crowded but was told it gets crowded at nights and on the weekend. Bought lashes and they put them on for me they also did a mini make-over on my mom, helped her pick out things that were right for her. Fun afternoon at Sephora! read more

Went around 3:30pm today looking for a new foundation and typically I'm afraid to ask for help from the employees at Sephora because they are so snarky and rude but Vanessa was extremely nice and helpful. She helped me find a foundation right for me and had so much patience! Thank you Vanessa, such a beautiful attitude! read more

The parking at this location is a nightmare. Took me 40min to park last time and this time it's hell again. It's $30 bucks to park 10min walk to this store. Then the parking people send you to another garage: "it's left then right left left look for a sign go around the corner right right and three lefts you can't miss it". Ended up back on the freeway twice. I sound like a grandma but I'm actually an amazing driver who never gets lost. This store is located in the heart of the tourist trap. Just paid another 30 bucks just to exchange a fragrance. They do have a 15 min drop off area but if you're 1min late you get a parking ticket. Last time the parking guy gave me the option to park closer for 90 bucks. Yep you heard that correctly that's 90 bucks to park your car. After certain hours or before certain hours parking is 10 bucks somewhere around here but I'm yet to find it. The store itself looks like a generic Sephora although it seemed busier. read more

I spend wayyy too much money at Sephora and this store is one I frequent most often. I love to goto the physical stores to explore the newest makeup and hair brands coming in. The staff members at this location are some of the nicest. The store itself is also well organized (unlike the Glendale location) which I super appreciate and doesnt ever feel terribly overcrowded when I go due to the well spread out isles of items. For things like makeup and perfumes it is an absolute must to play around with in the store and no one follows you around bothering you about doing just that nor rushes you while in there. Def recommend this Sephora location!!!! read more

Amanda helped me and my sister the other day to color match us for a foundation. She gave us great customer service and took her time to find the right color and finish for our skin type. She was really nice and truly knows what the meaning of customer service is. You hardly get this type of treatment nowadays and that's why we truly appreciate it! read more

Closed at 7:50 instead of 9 pm. The hours of operation say 9 pm. Was almost kicked out when tried to walk in. Horrible. I really needed something. Bad location. Bad customer service. read more