customer service is really bad. I went just 5 minutes ago and its my birthday today so I went to the cashier and i said "hi it's my birthday today do you guys-" and than she cuts me off and starts yelling in my face "NO WE ARE OUT OF BIRTHDAY GIFTS,NEXT!!!" hello? Thats extremely rude and the fact that I still acted nice and said thank you makes me even more ma and honestly I didn't expect this because sephora workers are always nice atleast to your face. read more

Poor quality work, rude service, and I was overcharged with fees that weren't explained upfront. The result didn't match what I asked for and the attitude when I raised concerns was dismissive. I won't be returning read more

This location is terrible. My mom went in today to get her birthday reward and the woman at the counter was incredibly rude. She was clearly delighted to say that they didn't have any birthday gifts at the location. I have zero idea why anyone would be happy to be joyful about that, but she must have her reasons. This is also not the first time the employees at this location have been rude. I personally have experience at many times, so I always try to avoid it if I can. I'm warning everyone away from here, there's much kinder Sephora locations! read more

Huge store but the staff didn't make eye contact and were not that interested in helping us. We had to flag one down and she didn't have much to say. The sale for Boxing Day was just comprised of a couple small tables of junk items that nobody wanted--pretty pathetic. read more

I came here on Thursday afternoon to return a product I bought online that was damaged when I received it in the mail and I also received a skin fit facial. Service when returning the product: 0/5 Service for facial: 5/5 I was very disappointed with the customer service by the cashier when I returned the damaged product. I explained that I ordered some products on the Sephora website and when it arrived the packaging was already damaged. She however did not believe me and berated me. She kept questioning me like a police officer questioning a criminal. This is very poor customer service on her part. Onto the facial. I called in to inquire if my appointment could be changed to an earlier time to which they said yes and gave me another appointment time over the phone. When I arrived there it appeared whoever I spoke to on the phone didn't make the necessary changes to my appointment and they didn't have record of the changes. But nevertheless they were able to accommodate me at the time they told me over the phone. My consultant Stephanie did an excellent job and found products suited to my requests and needs. She took the time to explain each product and it's benefits, as well as told me what she was doing before she applied each product. After my facial, my skin was glowing!! read more

Dam it...... I literally will have to work until I'm 85 to fund my wife's love of this place But I must admit I come home and she looks hot So thanks Sephora .... I guess read more

The worst customer service I've ever come across, the lack of interest was astonishing. I asked one person who works there if I could get some help and she didn't even look at me before she took to the mic to ask for someone to help. Funny part is there were 3 employees just standing there while the person I asked to help me just walked away. Never going back in, rather go Yorkdale Mall and drive for 20-30 min. read more

Tip: Free wifi for all you men who are dragged in by your SO/gf/wives. In comparison to the Square One location, this one is slightly smaller, much calmer, slightly cleaner (less grubby, mixed up samples), and in general, it's easier to find someone to help you out here. Again, since it's smaller, you may not be able to find the same brands are featured in a larger location. However, I found most of the testers were where they were supposed to be. And it wasn't an issue finding someone to help me sanitize a lipstick before I put it on. In general, the testers here are probably less 'used' than a location with higher traffic like Square One. Definitely more of an enjoyable shopping/browsing experience than crazy Sq1! read more

Sephora is the candy store for women. Ok, not all women.... throw in the occasional guy but mostly ladies. It is a giant cosmetics and beauty store to help primp, curl, doll up, cover, accentuate, and take your hard earn dollars away as you look your best. It rivals any department store for brand selection... if anything, it probably has the most brands in Canada. It has everything from pre-teens Tokidoki and Hello Kitty to the expensive couture brands such as Dior and Guerlain. The Canadian stores are not like the ones found in Europe. The ones in Europe are better curated, cleaner, and contains more high end brands like Chanel. The ones in Canada feels like a self serve 'bulk barn' of make up. Most patrons here have no clue here and you can see them slathering on the testers (or worst yet, the actual retail products) and making a mess. This one in Sherway is one of the better ones in GTA. It is cleaner, it has less traffic (so it makes it more enjoyable experience), and there's actually inventory here most of the time. One thing I find with Sephora is that their inventory sucks. You'll find lots of empty spots behind testers. Prices are standard but their point system is much better than The Bay and Holts (which has none). It's not as good as Shoppers Drug Mart / Murale but they don't carry all the same brands. Help here is scattered and hard to find like all Sephora. Occasionally, you'll find a gem who is knowledgeable, friendly, and genuine. One time I was looking for foundation here and the SA was able to recommend 2 other foundations with a great colour match. I was pleasantly surprised as no other Sephora has been able to help me in that area. Kudos to this team for having knowledgeable staff. read more

This is my go to Sephora everytime because although the chain itself boasts great service in general I find this location to be the best of the best! The selection here is fairly large but not too large, I found many of the Sephora's I went to had more hair and skin care products then makeup it seemed but this one has a good balance of both and seems to keep the brands and layout consistant so I am not left wandering the isles trying to find this particular product. Above anything else though I would have to say the staff is what keeps me coming back to this location over and over, I have always had the utmost service here. The beauty advisors seem to be very knowlegable and know how to properaly pair the right product with the right person, and have the know how to offer a variety of suggestions as they know their products so I have always recieved decent advice here. I find they listen more to the client as oppose to telling them what they need, they ask the right questions to help you decide what is best for you and thus helping you find the right product for your needs and budget. I am not much of a returner, especially when it comes to makeup and skincare but whenever I have had to return something here they were more then accommodating. In fact there was one time where I had bought a foundation and on the way out asked a question and was directed to this fabulous pressed, matte fixing powder... well needless to say I went to the counter to purchase it and thought I did but when I got home I could not find it for the life of me!!! I checked everywhere... car, apartment, garage.... everywhere I went that day!! Everywhere and it was nowhere... so as a last ditch effort I called Sephora and wound up heading back there to see if maybe I had left it on the counter. Although nobody could find this darn little powder they replaced it free of charge without problem. I coudln't believe it!! Little things like that show that a company values each customer and really make an impact on a shoppers opinon on the brand in general. But this will definitely continue to be my GO TO Sephora as I have not found another that has topped it read more

My overall experience with this Sephora has been excellent. I've just recently started getting into makeup and learning a lot about skin care, application, etc. A couple of weeks ago I scheduled a brow appointment with Danielle. This was my first ever brow appointment. I was a little bit nervous (in case my skin would react with the wax, considering I have very sensitive skin). Danielle was amazing! She made nice conversation, and was very helpful. Everyone seems very helpful, and I'll definitely be coming here often to purchase my makeup/skincare products! :) read more

Went with my girl, it's a female makeup store... so here is a take from a guys point of view. The shop was good and they had a lot of quality brands. The service was great as there was lady in every section and they were willing to help her. The good thing was that you don't have to buy the product at first if you are unsure that it would suit you or not. They provide product samples come back and buy it if it suits your skin. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Toronto, Ontario

I was here a couple of weeks ago. It was a weekday evening, and they were surprisingly busy. But it's a good time to get some help from staff. There was a women getting make up done. I was also able to get some help with colour-printing (where they help you choose the right foundation). The girl who was helping me also did a make up application, and sent me home with samples so I could try it out and see what I thought before buying. I like Sephora but going on the weekends can be messy. Anyone who wants real help, should go during the week. The staff are totally helpful and not pushy at all...this is what retail should be! read more

I've been to several Sephora locations throughout the city and in other countries. Let me just say that not all Sephora's are the same. The beauty items offered in Paris may be different than the products offered at the Pacific Mall location in Vancouver. That being said, their customer service varies in quality as well. When you walk into a Sephora, you're typically greeting and usually offered a small basket to hold your impending goodies. If you find items you like you can try them on without anyone pestering you and if you find a good customer service location they will let you be and occasionally check in on you to see if you need assistance. They offer professional makeup services and lessons as well as a pro eyebrow bar from Benefits. These appointments are best made in advance because when it's busy they need all hands on deck. What's great about Sephora is that they offer samples on pretty much anything in he store! There are no limits to the amount do samples you want and you don't have to purchase anything in order to ask for a sample. I like this location at Sherway Gardens Mall as opposed to the Yorkdale location. The customer service is much better and it isn't as crazy! read more

I went today and they are under major construction. That was disappointing it's itself. It was like trying to shop in a warehouse with harsh florescent lighting (not exactly ideal for buying makeup). But, it was the state of the displays, stock levels and customer service that shocked me the most. This was not the Sephora experience I had been looking forward to. It was like the whole place had decided to not give a shit during the upheaval of their temporary situation. I spoke to one associate and casually mentioned that the construction was unexpected. I asked how long it would be before they were back and opened properly again. "Oh, it's going to be quite some time." Ok, put that into relation for me. Is that a month? Six weeks? Three months? Anything?? Nothing. I couldn't get an associate to talk to me for more than 30 seconds. The only one who even tried to approach me had no idea what he was talking about and fumbled his way out of the conversation and basically left me like a sheep amongst the wolves. There were teens taking things out of the displays and using the samples for their own personal makeover sessions. The rollerballs were in such terrible shape that two leaked on me when I picked them up and I am currently laundering my coat and sweater because the smell was overwhelming. There were plenty of staff, but they all had their heads down and eyes averted. They were more concerned with straightening q-tips than talking to customers. Even with that in mind, the displays looked like they had been through wars. Samples were missing, broken or mostly run out. There was almost no stock. What was there was messed up, upheaved and in the wrong places. If you wanted a specific colour, you couldn't trust what you reached for. You had to make sure that what was behind the sample was what you intended to buy, more often than not, I was opening drawers under the cabinets, hunting for what I needed. Even doing that, no one came to ask if I could use some help. I walked in today, after purposely taking the afternoon off, stoked to learn more about foundations, try some highlighters, which I have never used before, expand into new lipsticks and types of brushes. Basically, I had budgeted about $800. This was my big treat of the year. I was genuinely looking forward to it and made a day of coming in. Instead, even with a bag of goodies, getting ready to cash out (with no help), I googled how long it would take me to get to the Bloor St. store, simply so I wouldn't spend my money there. In the end, I didn't have the time to go elsewhere and reluctantly paid for my handful of items (about $200, a fraction of my budget) and left. I am an extremely busy person and I had made a special effort to get away from work and take some precious time for myself today. After this ... My afternoon was ruined. It wasn't the construction. It was the staff, service and lack of caring that sent me packing. Maybe, once all is done and they are back up under their nice lighting and pretty new fixtures, I'll update this review. But, they will have to turn a complete 180 to correct the level of service they put forward this afternoon. read more

skincare: don't trust them colour: see Rebecca or Avi brow bar: see Danielle perfume: get testers read more

Like most Sephora I walk into, the element that is lacking is customer service. The store was nearly empty and yet I was in there a good 10 minutes until a sales girl came over to me as I meditated over a large selection of lipgloss. In a huge cosmetic store with more products than I can shake a stick at I want a knowledgable guide to help me find what I want. I've walked out of the Sephora at the Eaton's Centre because of this and it is frustrating. The products are top dollar but the customer service Sephora is no better than Walmart. read more

I'm writing this review in hopes of being helpful for others. I booked a 90min one on one beauty consultation at Sephora Square one location. I was really looking forward to this appointment as I wanted to learn all about tips and techniques of applying a makeup that's suitable for me. I filled out the form emailed to me asking all kinds of questions about my concerns and preferred look and style and submitted the form one week ahead of my appointment. I arrived at my appointment only to find out that the adviser assigned to me haven't read/seen the form I sent. She said she couldn't find the email. Anyways, it took about 20 minutes for her to gather her supplies and start work. I asked for a natural simple look and instead I got layers of products on my face in addition to an unblended and uneven gold and brownish eye shadow. I left the store knowing I needed to do something soon to fix this so I went inside the MAC store next door and the lady helped with blending the eye shadow and tuning it down a bit. However, as soon as I got home I had to wash my face completely as it was feeling heavy and sticky. Part of the deal was to purchase products for min $125 in return of the 1 on 1 consultation I received. I went there with the intention of buying only makeup products and I ended up buying only skin care products as I couldn't convince myself to buy any of the makeup products used on me. Overall a very disappointing experience. read more

My previous review i wrote was 5 stars but I've changed that based on my last couple of visits - I thought maybe it was just one bad employee but now I've been in a few more times and still hasn't been great. My mom wanted something for under eye and she was shown a few things but nothing tried on her skin so she bought a roller and it ended up burning under her eyes, returning it would be simple if she didn't live in gravenhurst. Every time I've gone in its chaos , the square one is exactly the same and they aren't under Reno like sherway ...it's nearly impossible to get help . You have to catch someone and i mean quite literally run and follow someone to ask them for help. I needed a brow stencil and a eye brow razor and I was told to wait they would ask and then never returned and just basically ignored. I used to love shopping here and there have been a few times were the people working have been so nice and helpful but there's also some girls working that really don't care. Anyways I finally got my stencil on the second visit ( out of stock first time) noone helped try it on or tell me how they work..i get home to realize there's only 4 out of 5 stencils in the package. I called to tell them and that I could return the Friday (2 days later) and the girl didn't sound pleased I'm assuming by the sound of the phone slamming down in my ear Hopefully sephora experiences get a bit better because I really used to love going in read more

This review is mainly for a one-on-one consultation with Avi. I booked a 90 minute consultation, which ran over time to 2 hours. Avi never complained or seemed impatient. He was friendly and professional the entire time, taking the time to show me how to properly apply everything. I never felt judged or embarrassed for not knowing how to use the skincare and makeup products he showed me. The cashier was also friendly and helpful, and advised me of Sephora's generous return policy, which helped alleviate my concerns about the cost of all the products Avi used with me (since I've never had a skincare routine before). I came in at 7pm on a weekday, and I found the place to be very quiet and with light traffic. There weren't that many customers around, and there seemed to be a number of employees wandering around ready to help. read more

I bought some products today and when I got home I realize that the price at store is higher than online. I couldn't believe Sephora marks different price at store vs online. read more

I went into sephora probably mid September for the first time. I wanted to buy the Smashbox photo finish under eye primer! The girls there werent that helpful and i asked them if they could give me a sample of the cream i wanted since there wasnt any in stock to buy! Oh sorry only buying customers get samples i felt very offended as a gay man thinking i would get nice costomer service since being a first timer in the store! They laughed behind back! read more

I don't usually write reviews but feel I had to for this location. If I could it 0 starts, I would! Today, I became a ghost as soon as I walked into the store. The person who was standing in front of the store pretended to be busy when I made eye-contact- not a smile, no hello, no acknowledgement. I started to walk around and 15minutes past, my existence was still not acknowledged. The person whom I asked for help looked away, and the cashier did not know how to say thank you. FYI, they were not busy nor understaffed. I got a much better customer service at Yorkdale and Eaton Centre location and they are pretty busy. Please spare yourself HORRIBLE customer service and do not shop here. read more

Despite Sephora having every type of make up product you could possibly want, they are seriously lacking in customer service. Although it does get busy, and I understand how it can be overwhelming for the workers, I find it ridiculous how difficult it is to find someone to help you out. Even when I do somehow find an associate, they are not always the nicest to deal with, coming off as quite rude. As much as I love what Sephora has to offer, it's come to the point where their customer service turns me off to the point I don't even want to buy what I came to buy! It's ridiculous. read more