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Newport, RI

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SEPHORA

3.6 (14 reviews)
Closed • 10:00 am - 6:00 pm
Updated 2 weeks ago

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Ask the Community - SEPHORA

Soap and Water Newport

Soap and Water Newport

2.5(15 reviews)
0.2 mi
•$$

They have very cute selections of quality novelty items. The lady that helped me was nice and…read morehelpful. We're thoroughly enjoying our trip here :) Will definitely come back!

Was in Boston for work. Wanted to get something for family before I leave town, and at 9pm this was…read morethe only place open. No potential customer except me. I ask the lady, what is so special about the bar soaps and why are they so expensive? She says, they are from Australia and they are really nice soap. Most of items do not have price tag, so I asked her prices of some items and she was visibly annoyed. I picked out a bath bomb for my daughter, and was checking the toothpastes. Curious since I have never heard of this brand and of course they are like $17 toothpastes. There's no sign in the store that says you can't smell the product until you buy it or you have to buy it if you take anything out of the box. The cap of the toothpaste tube fell on the floor as I was trying to check the smell, there was no extra seal that I broke. Lady at the counter says I have to ask you to leave, and you will have to buy it since you took the cap off and it fell. I left. You can't just expect people to take (whatever you sell) off the shelf, pay and leave the store, just because they are from Europe or Australia, and they are really nice. These all go on your skin, body, face, mouth and customers will try to know how it smell/feel before they commit to. More so when the brand names are not commonly known and prices are 6-7 times that of top tier similar product of any known brand. And you sell freaking soaps and candles, not Louis Vuitton or Hermes. So behave and treat your customers accordingly. If you are worried that people are gonna steal, have security cameras and stuff instead of profiling and treating people like $hit. I just had a $100 dinner at the mooring and was about to get something for home, I would probably get a stupid bath bomb and even a toothpaste if I was not asked to leave the store. You kind of ruined my mood and the night. Just because those are from some european or Australian countries and people are not familiar with those brands do not mean they are novelty, exceptional or fancy. By the way those Marvis toothpastes are available on walmart online for $12.

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Soap and Water Newport
Soap and Water Newport
Soap and Water Newport

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SEPHORA - cosmetics - Updated November 2026

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