More like 3.5 stars, this location is smaller in size compared to other branches. At the time of my visit- some of the makeup products were placed with other brands/categories (a bit disorganized), no staff employee came over to me for any assistance; I eventually found a staff right by the Hourglass brand- he suggested for me to go to another section of the store to find what I'm looking for- I couldn't find anything pertaining to what I'm searching for. By then, I'm a tad frustrated and was able to find the floor manager-who points me back to the same employee by the Hourglass brand; All in all, staff introduced me to the brand he was assigned to; The facial products are pricey and packaging is small. I will still give this brand a try and maybe find other alternative brands later read more

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Subject: Formal Complaint Regarding Last-Minute Cancellation of Sweet Sixteen Makeup Appointments I am writing to express my extreme disappointment and frustration regarding the last-minute cancellation of three scheduled makeup appointments at your Sephora meat packing District location on 01/18/2026. These appointments, booked for 11:00 AM, 12:15PM, and 2:15 PM, were crucial for myself, my mother, and my daughter in preparation for my daughter's Sweet Sixteen celebration. To be informed just one hour before our first appointment that all three services could not be honored due to a staff illness is completely unacceptable and caused significant distress on such an important day. The abrupt notification left us with virtually no time to make alternative arrangements. While I appreciate that an attempt was made to secure an appointment for my daughter at your Times Square location, this still left my mother and me without the services we had booked and relied upon. This partial resolution did not address the full scope of the inconvenience, as it was impossible for us to find last-minute professional makeup services elsewhere for such a special occasion. The lack of contingency planning for staff absences, especially for pre-booked appointments, is deeply concerning. This situation created unnecessary stress and significantly impacted what should have been a joyful and memorable day for my daughter's Sweet Sixteen. We had planned our entire day around these appointments, and the sudden cancellation disrupted our schedule and our ability to prepare properly. I urge you to investigate this matter thoroughly and consider the profound inconvenience and disappointment your store's actions caused. I look forward to your prompt response and a suitable resolution to this complaint. read more

The staff didn't acknowledge me the entire time I stood around waiting to pick up an online order. They also cancelled my entire accepted order just for me to order it all again, have it go through and have them cancel an item saying it's not in stock for me to walk directly in the store and find said item. I'll go to any Sephora in the city before I return to this location. read more

I went shopping yesterday for skin care products and I stumbled across a Tatcha Pop up event in front of the Sephora store. Everything was so cute and I received a free Tatcha cream sample. I also received a gold stem that you can use for a bouquet of flowers. I enjoyed the experience and I went inside to purchase serum. The store has a nice setup and it was very busy inside. The staff was very friendly and helpful. I'll definitely visit this store again in the future whenever I'm in the area. read more

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Talia and Tatiana were awesome!!! Thanks ladys!!! Talia was giving the ultimate interactive tutorial on skin health thur moisturization. Yes sis was professional, super knowledgeable and infectious! Yea I said it cuz if u can up sell me more than $100+, thats a talent!! I wish I got the cashiers name as well another beautiful brown sis who was so friendly. Everyone had a good sense of humor thanks read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

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I've always loved Sephora's amount of Everything cosmetic. As someone with 2 left hands putting on make up I was So pleasantly surprised with the warmth + professionalism at this store. When I walked in Everyone looked busy but after about 1 minute I went up to someone + asked for help. Looking for a good color match foundation. She politely said can I wait 3 minutes I said sure. In less then 2 minutes Jazzy introduced herself. My lucky day. A great name for a lively but grounded salesperson who was Def more about my needs then what they were selling! I spent probably an hour with Jazzy + then went home to try on the wares! So happy with every purchase. I did leave with more then the foundation, happy I did, all looks + feels great. 5 Stars read more

I am not happy with this Sephora location every time I go in here the employees are rude.

I had a great experience shopping here today with a friend! We decided to pop in after lunch to window shop and of course ended up buying multiple items. I always find it so hard to resist grabbing some fun makeup products! All the workers here were so helpful and friendly. They really let us look around and were great and helping us find what we were looking for. My only complaint is that the layout of this store is super cramped. It gets crowded, because of its central location and it can be difficult to maneuver around people. I think this is a store that's great on a quieter day, or if you know just what you are looking for. It isn't the best spot to browse. However, they do have a great selection of products! I am super happy with my purchases. read more

Extremely rude staff with bad attitudes. There's so many other sephoras to go to. So go to any other one if you can. I live right next to it so I've gone enough to know that the vibe there is so bad. My friends and I on our own experiences have left there upset every single time. read more

The Kosas rep is giving c u n t and not the good kind !! Everyone else was cute. Would probably choose a different Sephora though.

Very nice location. The store is nice and clean and organize. This is honestly the most calmest and quietest Sephora I've been to. The manager was able to assist us as the employees were all with customers. I would definitely come back I felt like everyone answer my questions and worked very quickly. Also the testers here are not all worn out they have a great selection of there product lines. They also had some new collections from Caudalie which I was happy to see. read more

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So happy I have this Sephora in the neighborhood! I had such a pleasant experience. They were busy but all very helpful. I had one gal help me find the correct shade of an IT Cosmetics illuminating CC cream that I've been wanting to try (which by the way came with a gift with purchase including three minis of IT Cosmetics face wash, moisturizer, and eye cream) and then had another gal help me find the right shade in the new Too Faced 'Born This Way' sculpting concealer. I have some bruising on my face right now so she made me a sample of a darker shade to cover that in the meantime and then I can use the brighter one along with it. I'm a sucker for the aisle of travel sized goodies so I picked up some Laura Mercier setting powder, a beauty blender, and some lip gloss. Now here's where it really gets good - when I was checking out, I was told that since I spent over $75 I was eligible for a complimentary 'perk' facial, which I hadn't heard of until today surprisingly... since I wasn't in a rush for once and was actually in a dire need of a facial, I decided to go for it! They remove your makeup, cleanse your face, discuss your skin and then use this vacuum-like machine to literally suck the gunk out of your pores. The first do an exfoliating solution and then a hydrating solution to seal the serum into your skin. It doesn't hurt a bit and they do a full skin care routine of your choice after (I chose Sunday Riley). Best part - they SHOW YOU your personal 'skin cocktail' with everything the machine removed in the session. After I was all done she misted me with some SPF and brought over all the products I wanted to try out in regards to putting my makeup back on. (I would've loved if they could've just done my makeup for me but they were busy so I understand). I will say I wish this Sephora had an Anastasia brow bar in it so fingers crossed that will come soon :) read more

Really lovely people working at this location. My friend and I came in one night and the sales associates made us feel like we were old pals and you could tell they really love makeup and fragrance. Learned a lot that evening! read more

I have been goin to this sephora for years when I'm in the area because my dad is senior staff at the Whitney Museum, which is right near there. I Typically have a decent experience in this store, which is why I continue to go here. But today I literally had the worst most dehumanizing experience I've ever had in my life. Today, Tuesday, November 17 around 11 and 12 pm I went into the Sephora to purchase a fragrance with my rouge reward $100 gift card. I went to stand online then another employee who seemed disgustingly rude right off The bat decided that she was going to open up a register and she took me. I informed her that I wanted to use my reward the first thing she said was you don't have one you only have $10 off. I told her that that was not true and I had redeemed my points for a $100 gift card that I would like to use in store , she was extremely rude and said you're gonna have to show me first because she couldn't see it on her end so I said OK no problem as I'm looking for the reward. She's telling me how about you get off-line and look for it so I could take the next customer was that she was so brazenly rude , however she then proceeds to say never mind i'll email you your receipt not have a Nice day or anything remotely polite as if I did something wrong. Clearly she saw that I did have a reward and instead of apologizing she just said I'll email you your receipt. First of all you should ask how a customer wants their receipt. I left the line but I waited to see if my receipt was sent because she seemed so nasty and disrespectful I just wanted to make sure she truly sent my receipt I got back in line and asked her if I could have a paper receipt she said I need to wait for the emailed receipt and that it takes 24 hr. I have never waited 24 hours for a receipt from Sephora so I told her how rude she was being an another employee said she would print it for me so I said thank you to her but the the other worker screamed at her No you are not gona print her a receipt and screamed at her to go to the front, she then proceeded to throw a crumpled receipt at me. I refused it and she said oh here we go. She seemed to be the manager. She had brown skin a low hair cut and it was died blonde. I almost cried from the way she treated me and feel bad for the worker she yelled at who was trying to help me. I simply wanted my receipt and to not deal with her but I have never experienced a manager act so disgusting before. To have my receipt crumpled and tossed at me for simply asking for it is crazy! I will NEVER go into this store again and I will be reporting this store and her to the better business bureau and the city read more

Pretty disgusting location overall pretty terrible/awful on a scale of 1 to 10 A big FAT 1. The management is nasty and untrained & their cast is rude. A HOT DISGUSTING MESS! read more

Had a terrible experience at this location with sales associate Natalie - after I had to wait 20 min for someone to help me, she was helping color match me for a product and then got distracted with another customer halfway through the process. When I asked her what the correct color was, she distractedly had someone she was training hand me a product which turned out to be the wrong one. I didn't know the difference between the products and left the store unknowingly until I googled the difference between the two when I got back home. Upon realizing this, I spoke to a manager Tanisha on the phone who was very curt and wasn't able to offer me anything beyond an in-store exchange, super inconvenient for me, and a small promo. I definitely will never be visiting this location again and likely will hesitate buying products from Sephora going forward. Super upset about this experience read more

I went in around 5:30 today to pick up my usual Khiels face cream, and had the most wonderful shopping experience with the Khiels associate. He helped me explore other products from the brand, providing really helpful info including the ingredients!! i left extremely satisfied and made my purchase with an additional product upon his recommendation. My only regret is not getting his name to add with my review. read more

I'm a very Long time customer, I don't even recognize one of them. it's very bad customer services. All the workers need to be trained again. when I was looking at the product, one of the girl came to talk to me, "you cannot take a photo! Do you understand?" She came back again and said "You understand what I said huh?" I didn't take a photo when she came back and I didn't answer. when I asked about the product to another person(man) after he finished the conversation with me he went back to talk to other workers. He talked about me. i heard this. is he ok? while I was shopping, one girl stair looking at me/followed me. it's been so irritated. after I came out from the store, 1 customer behind me by the exist, he felt the same thing. I'm not the only one at all at the same time/same day. . There's no time enjoy / relax shopping time. not recommended. I stopped by when I finished shopping @Zadic and Voltaire few blocks away. but I would go at this location. closer location in SOHO should be fine to go there. read more

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I came on a Monday at 11am to pick up my birthday gift. The sales associates were nice and recommended their favorite birthday gift. I chose based on their recommendation, and the direction I was already leaning. There was a Bite Beauty kit with lipstick, pencil, and agave lip balm. Or Glam Glow moisturizer and mask. I went with the Glam Glow, as I'm not a big lip person. This location never seems to be crowded, which is nice. It's clean, and gets a ton of awesome natural daylight because of the big windows. They stock very typical Sephora stuff, but because it tends to have less traffic, the samples are cleaner, and less used up. The layout doesn't flow well for me, as there are little room sections of products. Like a series of separated rooms, instead of open concept. But a great, calmer shopping experience because of the low traffic. read more

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I walked into Sephora having no idea what to buy and Mabelin immediately stepped in and helped me find exactly what I was looking for! We were able to find products that fit my budget, had ingredients to do what I needed, and smelled great:) read more

This review goes to Varey the Assistant Manager of the store. I came in yesterday to pick up some skin care products I had run out. I come here every 2months to restock and when I do I get the complimentary hydra facial at the beauty bar (if you spend $75 - super easy) Varey didn't push any product on me but guided me on the products that would work for me if I wanted them in the future. She took her time to disinfect the bottles and top layers of each product and the beauty bar before working. I was so impressed with her knowledge for skin care, let alone how to apply and do the hydra facial for optimal results. Keep in mind, I've been getting these facials here for over a year now. When I woke up this morning my face looked like a new born baby. I was so happy. Thank you so much! read more

Great looking Sephora in a great area with great customer service. But it's kind of on the smaller end so they don't carry a lot of brands that the bigger ones, such as Union Square or Times Square, carry. Whenever I'm shopping or window shopping in meatpacking, I go out of my way to stop in. I'm also mildly Sephora obsessed. As with all Sephoras, a $50 minimum purchase gets you a personalized, customized make up application. Which is a complete joke; you're not walking in there without spending $50 on like a sole lip pencil. So if you're going out, you can get your make up done there. read more

I've had the best experience in this store. A lot of places don't do their job right, they think because of Covid no one's gonna do anything but the treatment in this store was excellent from the entrance to the exit. I was greeted when I entered and the lady took me exactly to the product I was looking for. Later on while walking around I had questions about a hair product which another lady tried to help me with. She asked the first one for advice and I was impressed by the entrance lady's knowledge. The second lady didn't stop and that but asked her to explain her recommendation because she was curious and wanted to learn it. Love that!! For identification purposes, the entrance lady was tall, wearing black, hair was tied and sort of blue or green. The second lady had short blond hair and glasses, both very helpful. I was not bothered at any moment, like in some other stores, but simply assisted. When I went to check out another lady helped me, she had blue and black hair I believe. She made every effort to find my membership and helped me add my phone number to it. She showed me all the gift options I could get with my points, even some new ones that I had no idea I could get and I got the best gift. Very happy with the check out too!!! As I was leaving the store a gentleman greeted me and even complemented my bag. I've had all types of experiences during the pandemic but this store made glad I had some human interaction. Thank you! P.s I don't know the pronouns of any of the employees so I apologize for all the assumptions I'm making in this post. read more

I've visited this location several times, located in the heart of the MP district. Smaller than some other Sephora locations, this one is quiet and maintains its elegance. Just like the MP district. Don't fear, it's large enough to carry whatever you might be looking for. read more

Please don't feed into a panic, and remove the plywood installed on your Meatpacking store windows. Ostensibly you put these here to protect your property from virus-stemmed riots that are not going to happen. You are making things worse for us by seeding a climate of fear. Provide leadership, not cowardice. read more

SEPHORA - Barricaded windows - Cosmetics & Beauty Supply Near Me - New York, New York

Today I visited Sephora with a friend and we were not greeted, we walked around the store for 15 mins and no one had asked us for help. Meanwhile there were 2 employees standing and talking amongst themselves. I then asked a lady with short hair who was very helpful. While checking out the cashier was unprofessional and had a very nasty tone when checking us out. She was unwell. I believe the staff members who were working on May 23rd at 6 PM need some retraining on how to deliver great customer experience. read more

Pretty good location and walkable to the subway station. At the corner so not hard to find and a decent sized Sephora. Have lots of different styles and brands. Sometimes there will be items that's out of stock but usually it's fine. Super friendly staffs and welling to help if you need. One of my favourite location to be honest, I highly recommend this one other than the one in Times Square and union square. This one have less people compared to the other two location too read more

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Popped in on the way to a dinner and was able to get my complimentary birthday gift as a VIB. The associates were really nice and though the store seemed small, it had a cool layout and seemed to have tons of variety. They also have those style bars to get dolled up and the ladies were very nice and helpful to the patrons I saw. My transaction was super quick and the checkout counter was almost unnecessary (and hard to find) because they have those quick check out things where they can ring you up and check you out on the spot :) Would come back to check it out when I'm in the neighborhood and have some more time :) read more

VIB Rouge... how can I not love Sephora? I came across 3 different Sephora stores while I was in NY (all randomly in my path) & each one seemed to get larger and larger each time, lol. I thought this was a random spot to have one, but what do I know, it was my first visit to the Meatpacking District. No one greeted me & I wanted to get a sample of something. It took a little time to find someone to help me, but after hunting someone down, they were very kind in letting me know how close I was to the Chelsea Market & High Line -- both places I've been wanting to visit before I left. I also found a new Tocca girl, Simone & grabbed a sample to-go. read more

I never really review stores, especially chain stores like Sephora lol, but this is an exception. This review is for Reinaldo. I was kind of having a bad night and dropped by to pick up some things here. The lady I asked before him was kind of giving me attitude (hence one star docked) when I was asking her for toner recommendations she was like, "All the brands have toner" then walked away. But Reinaldo on the other hand saw I was looking around confused and helped me find exactly what I needed. He also had such a good attitude too/funny that I walked away feeling better than whenI walked in. Thanks! read more

Poor Customer Service! I asked for a sample of IT cosmetics to try at home since I was already wearing makeup. The girl was annoyed I asked and then gave me the tiniest amount imagined. I am a Sephora VIB and spend a fortune in there! I went in yesterday around 2, it wasn't busy at all . I don't know why this girl was so unpleasant and cheap with the product. I barely have any to sample. I'd usually just buy it but figured I'd save myself from doing a return to find my shade ahead of time. See picture! read more

SEPHORA - Sample from Sephora on 13th st & 9th Ave NYC. The girl was annoyed I asked for a sample and gave me the tiniest amount she could. - Cosmetics & Beauty Supply Near Me - New York, New York

As a Black actress and model, I am (sadly) verrrrry much used to nonBlack make up artists not being able to do my make up well. Barring one other experience, my make up always looked cakey, chalky, or I was simply painted...the wrong color, no less. Talk about humiliating. So when my MUA wasn't available last minute for a headshot photoshoot, it was suggested to me to go to Sephora Meatpacking because this location was supposed to be quieter, more sophisticated, and boasting more skilled artists. I was a nervous, stressed out wreck. Well. WELLLLLLL. GIRL. Let me tell youuuuuuu. Olivia, the Senior Artist DID NOT DISAPPOINT, HONEY! She hooked my make up. I entered in, skeptically, and not even that nice....and Olivia never broke a sweat. She was consistently friendly, patient, explained every single thing, used an amazing array of products, showed me comparable products to help me save money (which didn't even happen bc everything was soooooo good). In fact, I'm using the under eye serum she used right now! I will forever use this location as my go-to. EXCELLENT CUSTOMER SERVICE. WELL STOCKED PRODUCTS. KNOWLEDGEABLE STAFF. FRIENDLY AND FAMILIAR WITH BLACK SKIN. HARDLY ANY GOD-FORSAKEN TOURISTS AND NOOOOO TIME SQUARE TEENY BOPPERS! read more

So shiny and new new new. Love the new design of the Sephora stores! Besides that- Staffers were lovely. The store was stocked with just about everything I was looking for and relatively quiet on a Tuesday night. Next time I have an event on the west side I'll definitely be stopping in for spritz and some glittery eyeshadow. read more

Now this is a Sephora!! They have brands that no other Sephora carries (Giorgio Armani and Dolce & Gabbana). It is nicely laid out, the samples look clean and no long check-out lines. The staff wanders about with IPhones that they can use to check you out. Great Sephora Experience!! read more

I love this Sephora location because it's not as busy as the ones I usually frequent in Union Square and 34th Street (obviously). It's a bit smaller, but they have everything I've ever dreamed and hoped for. All of the employees are very friendly and are willing to help you try on a product. I stopped by this location yesterday to kill some time and to check out some lipsticks. I had a bada$$ blister on one of my heels and asked if they could spare me a bandaid and they were so kind and gave me a few! The neighborhood is also lovely and a lot more shops opened up nearby. Fun area to walk around! read more

I'm a frequent Sephora shopper. This Sephora was smaller than average, but packed with a lot of goodies. Staff is so friendly and helpful. Catherine was so lovely and kind to me and my daughter. The store became crowded due to its size, but other than that was a great store. read more

I just tried to find a foundation shade myself and was totally going the wrong way. Megan the Sephora cast member stopped and helped me. She not only helped me find the right shade in a better foundation, she picked out an amazing moisturizer primer from Bobbi Brown and fixed me up with bronzer and powder. Loved the friendly help and advice! read more

I used to like going to sephora, but no matter which location I go to, they(sales people, store managers) push Drunk Elephant products on me. I tried some of them and didn't think they did crap, and believe me, I spend a lot on skincare. I don't know if Drunk Elephant pays Sephora or what, but try going into most locations and you'll see they push this over-priced junk on you before anything else. I go uptown to 86th street, Ulta beauty, better sales, points and they don't push just one brand on you. read more

I frequently go to this location and usually I'm never approached or even greeted by anyone but the security by the doors. I went in this afternoon and was helped by a female with green hair by the name of Erica. She was super sweet and helped match me with the correct shade of over achiever concealer. She seemed to be super busy but kept checking up and reminding me that she would be right with me. I ended up getting the concealer she recommended , a body lava by Fenty and a beauty blender cleanser. I checked out with someone else as the woman who helped me was busy helping someone. The girl I checked out with wasn't very pleasant. She dropped her pen and I picked it up for her, she didn't say thank you or anything. She didn't ask if I needed anything else , ask if I wanted to use my beauty insider points, wish me a good day or anything. Overall I would give this location 5 stars due to the impecable customer service given by Erica! read more

My sister and I stop by for a makeover but unfortunately, you have to make an appointment. No walk ins if they are already booked. Luckily, they had some time to do an eye glam only and made my sis look fabulous! Customer service was great! As I browsed the makeup while I was waiting for my sis, I was greeted by one the staff who asked if I needed help. I wish I remember her name (beautiful, tall, African-American lady with short stylish hair, red lip stick ). She helped me find the lipstick I was looking for and helped me pick out blush. I love their new mobile check out service. It's fast, efficient and my receipt was sent via email. I was even reminded of the points I had on my Sephora card to receive some cute goodies . Thanks for the wonderful customer service! read more