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SEPHORA

5.0 (2 reviews)
Closed • 10:00 am - 8:00 pm
Updated 1 month ago

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4 years ago

Helpful 7
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Love this 3
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2 years ago

Excellent staff, store very well stocked. Everything is very neatly placed & easy to find

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Ulta Beauty

Ulta Beauty

(31 reviews)

$$

Terrible. Made a mobile order. Sat in the pick up area for 20 mins. Finally decided to call them…read morebecause I thought they cancelled this after COVID or something. The rep tells me they don't have anyone that can come out right now. So I walk inside to see 6 employees standing around including one literally playing on her phone -___-

I came into Ulta yesterday and was expecting at least a greeting, but sadly didn't receive one…read morewhich is disappointing, especially because it's not the first time it's happened. I really hope customer service improves. When I went to check out, I was actually excited since it's my birthday month and you get a freebie. There was a small issue at the register holding up the line, which I didn't mind at all things like that happen. There were about three employees up front trying to help, and then Samille came over to check me out. Still no greeting, and her attitude felt like she didn't want to be there. I placed my barcode on the counter so I could get my wallet out, and I asked if I could use my birthday coupon and also get the free item. Instead of asking, she just grabbed my phone and started going through it, which I found extremely rude. I told her that was rude, and she didn't say anything just kept working. Then suddenly she tried to act friendlier, but it felt fake. Overall, this trip was very disappointing. I love Ulta, but the customer service is consistently rude, especially at checkout. I hope this location improves, because the experience leaves a bad impression every time.

SEPHORA - cosmetics - Updated May 2026

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