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Sephora

5.0 (1 review)
Closed • 9:00 am - 9:00 pm

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5 months ago

Amazing customer service and products are always clean and stocked but this Sephora isn't to big so I think you should expand

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SEPHORA

SEPHORA

(2 reviews)

This Sephora beauty store is located inside a JCPenney department store. Sephora sells cosmetics,…read morecleansers, creams, fragrances, shampoos and conditioners, hair styling products, etc. I walked around the Sephora for several minutes, and the two employees completely ignored me. They stood behind the counter, talked to each other, and did not say hello. I also noticed that the shelves at this Sephora were understocked and sometimes empty. I had expected to see a wider variety and availability of products. I ended up not buying anything. However, if you like Fenty Beauty by Rihanna, this store currently has a large and full display of those products.

Everyone followed COVID guidelines , I truly appreciate it! However, there were only two people…read moreworking and they both said they were managers. Okay fine, I bought a NARS foundation a few weeks back, (due to the fact I had to isolate, and stay away from the sun), I became very pale. Due to COVID I had to move and had so much going on with my life. I asked to exchange my foundation that I baught, I didn't want my money back, I just wanted a foundation my color. I did not want to exchange my nars. I was hoping they would be able to do that. The manager told me, they would only be able to do 1/3 of what I payed. And that was a NO for me. For such a big company. I was hoping they would be able to help me out. I am one customer. That just got caught in this pandemic, and forgot to exchange a foundation color. For them not to be able to do that is so upsetting. I go there all the time. I spend my last to make sure I can look and feel good in this crazy world. This is upsetting to me. TRULY! Love y'all, but do better. I know company's that would put their customers first, and exchange without a issue. and I never caused harm. Or a headache. So I said, okay. I just love makeup like you. And I wanna move forward. But now I have a foundation that I would never use and cost me $$. As much as I love Sephora. The customer satisfaction is not there.

Sephora - cosmetics - Updated May 2026

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