I go there frequently, everyone is super nice and the store is always fully stocked. The one highlight for me is getting my eye brows done. They do a great job and its only $15 or $30 for eyebrows and upper lip. In miami these can be very expensive and sephora is one of the most affordable places I've been to read more

What a pleasant surprise! I enjoyed coming here so much. It's a fun vibe and the staff is so friendly and helpful. More Sephora stores should be like this one! read more

Every employee I encountered, except for the one who was not employed by Sephora, asked me if I needed a basket. At first I thought nothing of it, and chucked it up to them just being nice and considerate. Then it became a thing every 30 seconds while shopping, to the point where I was wondering if I did something wrong. I even asked the employee if I did something wrong, to which she laughed and said nope. I said ok. 4 more associates asked me if I needed a basket, with only 4 items in my had. I said no again, at this point becoming frustrated by the entire experience. Then I got in line, realizing that I was forgetting my Fenty gloss (towards the door) so I walked towards the fenty aisle and there's another associate walking quite quickly to try to catch up to me. Once I turn left into the aisle, she turns right and grabs a basket....turns to me and says, do you want one? I say no AGAIN! She looks at me confused as if why would I turn down a basket. I paid for my stuff and left, but I had to come on here and say that IF YOU ARE A PERSON OF COLOR, DO NOT EXPECT TO BE TREATED WITH THE SAME INTEGRITY AS OTHERS! And the employees were all spanish, just so you are aware. read more

First, I give the staff here a lot of credit. It's not easy to work at BCC with the constant crowds and type of customers that come here. The staff is always friendly and helpful. But I think this location really needs to consider limiting the amount of people that can come in. It's just way too crowded almost all the time and I can't imagine working in these conditions. It's a big location with huge selection, but so hard and stressful to navigate with the quantity of people so I can only imagine how the staff feels! read more

I came to this Sephora recently to return some items I had purchased, exchange a lip gloss & return a gift from a friend. My usual Sephora is either the one at Merrick Park or Dadeland but this one is across the street from my office so I stopped by during lunch. The girl at the counter was very sweet & everything was fine until I tried to return my friend's gift. Her: "I'll need her email" me: Ummm, let me check if I have it. Her: "Ok, just enter her phone number". Me: Here it is. Her: "Well there's 3 emails associated with this number & I dont see any info of her purchase of this item" Me: Well I have no idea what to tell you. She gave me a Sephora bag with a bunch of goodies in it. I said thank you but I don't want this item & would like to return it. It has not even been open & is in the plastic safety packaging. Her: "I know, I'm sorry. They're just really strict now. Let me ask my manager." She then turned to speak to her manager who literally looked at me dead in the eye & said "No proof of purchase, we can't accept", smiled & walked away. I spend thousands & thousands of $$$ at Sephora annually & they wouldn't take back a $30 lash serum because I hadn't asked my friend for a gift receipt?!? WTF is this? Now I understand that some people may abuse loose return policies but this was ridiculous. Had I not been exhausted & running late for a meeting, I would have told the manager (looking straight into her dumb aqua & pink lined eyes) exactly how ridiculous that was but I didn't. I simply walked out with my lovely new lipgloss, my unwanted lash serum & a solid promise to NEVER return to this Sephora again. read more

I went into Sephora local located at the Brickell City Center, May 31st around 5 PM and I bought some Burberry perfume and it was priced at $85. When I went to the register and checked out after double checking my receipt, I realized that I was OVERCHARGED for the perfume & also overcharged for the toner that I purchased as well. After bringing this to their attention, cashier adjusted the price, and I asked her who she be notifying the customers that obviously there are some overpriced items in the store but she said " obviously not " . Her attitude towards the inconvenience was very rude and appalling. I get it that mistakes do happen but CHANGING THE PRICES IN THE SYSTEM BUT NOT ON THE LABLES IS A CARELESS MISTAKE. read more

SEPHORA - Overcharged for ITEMS - Cosmetics & Beauty Supply Near Me - Miami, Florida

I love coming to BCC for dining and entertainment so it's no mystery why I visited Sephora on my latest trip here. I mean, this place is pretty entertaining if you ask me. Inside these doors is a plethora of makeup and beauty products including fragrances and skincare while still offering dental and hair care lines as well. It's basically a playground but with beauty products and so I came to dabble with a mascara purchase which did me well. The staff welcome you at the entrance which is super helpful when you're walking in with questions or in need of guidance. The good thing is everyone knows what they're doing so you're in good hands no matter what direction you end up in. There's a rewards system set up for frequent visitors offering perks and coupons redeemable towards future purchases which is always super clutch. I love the maze like aisles here with loads of options on so many beauty items. Like, who doesn't wanna be cute?! There's something for everyone here and that what makes Sephora so special. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Miami, Florida

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I went this past Mon 4/8 for makeup service appt that I had. Diana was the makeup artist that serviced me. She was professional, knew exactly what I wanted and executed it perfectly! The reason for 1 less star was other staff and I'm assuming management?. I did NOT like how they would constantly come in our area to look at her work and what she was doing. At one point whom I assume was a supervisor came and asked her "Do you have an ETA of when you'll be done?" And she did not ask in the nicest form. I was BAFFLED! That was extremely unprofessional! I had allergies due to the perfumes in the store and I would cough and my eyes would tear often. Diana made sure I was ok everytime, she even got me a cup of water. Whomever this supervisor or staff was should be coached. I'm a paying customer and my allergies were not Diana's fault. Once my allergies would flare she would have to clean and redo the area that she'd be working on. She was so sweet, patient and attentive throughout my service. Her colleagues need to pay more attention to their job duties and not worry about what an artist was doing. I really hope that she is not being treated differently in that store, if so she would be a better fit somewhere else where she is appreciated. I did not discuss anything with her, wished I had the time. Diana, if you are reading this you did great, you are amazing and you deserve better. Thank you my makeup was flawless, my confidence was through the roof!. read more

Had everything in stock unlike other Sephora stores I've visited. I was able to try on everything and found the best shades for me. Bought a few things and it was a great experience overall! (gf review lol) read more

SEPHORA - Lancôme Paris Makeup - Cosmetics & Beauty Supply Near Me - Miami, Florida

I love Sephora, where else can you go in looking rough around the edges and come out looking super good? S e p h o r a. I love this chain as you can try before you buy. A fabulous opportunity to try all the cosmetics, with no pressure to buy. A make up lovers dream. Beautiful shop located inside the super sleek Brickell city centre mall. read more

I have been purchasing at this location since day 1 (I live in Brickell) and I never had an uncomfortable issue until today. I came in today 6/26/21 to get my hair vitamins as usual and when I proceeded to pay for them I asked "WENDY" for samples as they usually provide. WENDY told me "we don't have any samples" and when she replied I asked her what was her name and after getting her name, miraculously she said "oh I found samples". How convenient that she tries to hide the samples that are for us "loyal clients" but after asking her name the samples showed up. What a coincidence! Ha!‍‍‍‍ read more

SEPHORA - Hair Vitamins - Cosmetics & Beauty Supply Near Me - Miami, Florida

Very packed Sephora, full of tourist, hard to catch a breath. On the other hand, the ladies working here are very nice and positive, they gave me so many compliments until I left. They were kind and helpful. Sephora in general has gone downhill with how it treats customers and they became so stingy after COVID probably due to going out of business. Many things are out of stock and now they even charge for the skincare facial. No thank you, I am taking my business with Nordstrom where I am treated better and where I find better deals. read more

No customer service and place is a zoo! Run like a zoo! Manager doesn't help resolve simple issues. Lost the thousands I send on prouducts to Sephora forever! read more

Placed an order for pick up. I was emailed saying my order was prepared and ready for pickup. I took a 30 dollar uber to the hellhole that is Brickell specifically to pick this order up and go home..... THE STORE ISN'T EVEN OPEN! why did they say my order was available?! Spent over an hour on the phone to be told 'that's not our problem, its yours' with 0 remedy. Nothing. They won't ship it, won't give a discount, won't do anything to remedy their mistake. Ill never shop at sephora again because of how horrendous this location is. Why message me that my order is ready if they aren't even frickin open?! 60 bucks and half a sunday is gone because of their incompetence. read more

Customer service was horrible, the employee was so rude and it was not helping me at all. I will need to go know to Disney springs to get what I really want. read more

I am Sephora VIB rouge, so I often times come to get my makeup done for free here with an appointment. I have been to Sephora's in NYC, LA, all over Miami, Indiana, Illinois and Kentucky... and I've never found anyone as talented, knowledgeable or kind as Alexis at this location. He is top notch and I am so blessed to have him beat my face on occasion. The staff here are all amazing, but my main man is Alexis. Bravo to Sephora for supporting his craft, and for providing an outlet for him to bless so many regular shmegular girls like me. read more

Romeo helped my boyfriend and I with purchasing some cologne and saving money along with free product and samples for a better deal. He was the best customer service we've ever had there he was super friendly, and had our best interest. The store was almost closed so while everyone was rushing which I understand due to covid he was very quick with us but still took the time to get us EXACTLY what we wanted and more. Thanks Romeo!! :) read more

For the first time that I've ever walked into a Sephora, I actually got incredible - and I mean incredible, thoughtful, smart - advice and guidance from Stacy near the Farmacy counter. She was quick, flexible, and everything you want in a customer service representative. I'll definitely be coming back, and I'm happy to spend my money here. read more

This place sucks. Sephora overall is the worst store now they used to treat customers well and have good return policies and now they are the worst out there. They actually still have store value cards which means you can only use in store??? Like what who still does that! Bad customer service bad inventory bad experience. Recommend avoiding the company and this location read more

Love that Sephora is walking distance from my condo. The staff is for the most part friendly and will ask if you need help. The store is not that big, but they have a good variety. I went in looking for Nars and Fenty Beauty. They had everything I wanted, except Pat McGrath. Please bring Pat's collection here. The only reason I'm giving it 4 stars is because the girl used a dirty brush. I don't care if they spray it with whatever it looks dirty, so it has to be dirty. Do your research before coming in they try, but some are not that knowledgeable. Overall the store is great! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Miami, Florida

Went today and truly had the pleasure to be able to work with Luis. He went ABOVE and beyond to help me and my husband. With fragrances and skin care for both of us. He listened, gave feedback and was knowledgeable. Nothing is better than genuine connections with people! Will be back! Thank you! read more

A big special thank you to Maria for helping me find the right foundation for me. She was very knowledgeable about the products and recommended me the best product possible. She took her time with me and made sure I was satisfied with my choice in product. I walked out of the store feeling confident and with a big smile thanks to Maria and the kind cashier! Even though I accidentally dropped a sample foundation she told me to not worry and didn't make me feel bad at all. I had a great experience over all. read more

I walked in the Sephora store today and simply asked an employee by the name of "Frankie" where the milk makeup primer was she then proceeds to YELL at me like I'm not worthy of asking her a question........ nasty experience definitely won't be going here again. Learn how to speak to your costumers! read more

I had the best experience with Christina today. She did my make up ..oh my God I am in love! This girl is a magician she knows her art. She took the time to explain to me everything before she did it ,helped me pick colors that I would've never picked before and I left feeling beautiful and confident. I wish I could request her next time. The deluxe makeover is worth the time these girls really know their craft. I highly recommend Christina she's a sweetheart. read more

Siso is the best! Make sure he is the one that helps you :) he helped me out so much and made me love Sephora even more.

I popped into this Sephora for a makeover on Halloween weekend without an appointment and the team went above and beyond to make sure I was taken care of. Christina did my eyes and Johevis did my face makeup. Both incredibly talented and kind. I can't say enough good things about this location and these girls! read more