I'm not questioning the employees' friendliness; I'm questioning how unprofessionally this store is being operated. The main checkout counters were completely unattended, even though the store was not particularly busy, and customers were being required to pay at a small counter near the entrance labeled "Online Order Pickup." The area is cramped, uncomfortable, and causes people to gather right by the doorway. Honestly, the experience felt more like being rushed through a coffee shop express counter than shopping at Sephora. A company at this level should organize its staff better and keep the actual checkout registers open. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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I came here during the holiday season to make a large purchase, and the experience went downhill immediately. The manager who initially offered to help was rude right from the start. As a guy shopping at Sephora, you already feel a bit out of place, but her attitude made it feel like I was being watched and judged the entire time. What made it worse was the inconsistency. Another staff member had been friendly and willing to help without any issue, but the moment the manager stepped in, everything changed. She abruptly said she could only ring up a limited number of items and insisted on splitting the purchase into two transactions, which I agreed to without any problem. To make matters worse, one of the managers even bragged about how long she had worked at Sephora, as if that justified the way I was being treated. It came across as a clear power trip. After completing the first transaction, I stepped out to drop off my bags in my car. When I came back, I was met by a different manager who completely refused to continue the sale. Despite me being calm and respectful, she claimed there was a strict limit of 10 items per customer and essentially pushed me out of the store. The explanation felt made up on the spot and completely contradicted what I had just been told minutes earlier. There's no excuse for this kind of behavior. I was polite, reasonable, and cooperative the entire time, yet I was met with attitude, rudeness, and inconsistent policies. No business, especially not its management should treat customers this way." read more

despite all the negative reviews i loved this sephora! ive gone multiple times and got such great advice from multiple workers. stephanie has always been such a help and guiding artist for me and helps me select the best products. i really enjoy this sephora, will always come to this location. read more

I've come to this Sephora to find my perfect NARS foundation shade. The service was amazing and I found a shade that really blends in! Definitely recommend. read more

Came in twice recently, once about two weeks ago and today (11/17). Both times, the manager was really sweet but Cat, one of the associates, was unnecessarily rude. Not sure if she gave me a fake name when I kindly confronted her..Horrible customer service - she was snickering and gossiping about customers with her co-worker. Per the reviews below, it looks like this issue is likely not just an experience I'm experiencing alone... The manager was an absolute sweetheart both times though. Nonetheless, will be avoiding this store. read more

I came in there January 8th to purchase a few products. A lady helped me initially, which seemed to be pretty knowledgeable.. another customer interrupts and the person that was helping me basically just starts helping her. I wasn't done and wanted to purchase some eyelashes after selecting products. My sales person so that I would have to wait after she did a makeover for the lady. I asked could somebody else help me and she said nobody else in the store could. This was very disappointing and I won't come back there. You should have more than one person in the store able to help customers read more

Will not recommend Sephora today 11/29. Service was fine. However in their email said 50% off Black Friday Sale. Well, few of the basics were at 50% off, very few. There were many things on sale but little of the Sephora brand. Ended up with $95 bill. They should have been clearer in their email. I had no reason to rush down there today. Could have bought my things any day. Sephora in Santa Moncia. read more

Just commenting on here to say that after more than a year, the employees here are STILL terrible, miserable, and clearly do not like working here. READ THE REVIEWS on here and just look at how each one has a review on how shitty the workers are here. Get a whole new team or put your employees in classes where they actually learn customer service because it's definitely not in this facility. read more

Usually love Sephora. Able to walk around, try different products without being judged. Usually the staff is incredibly friendly and helpful. Yesterday was the expectation. I came across a very rude, judgmental employee at this location. My friend and I came for the event at the Beverly Center. We stopped here 1st to fix our makeup. When I went to purchase Urban Decay All Nighter. This employee was so rude at the register. Asked me ," Why don't you have a Sephora Account?" I told I I have had an account since 1990. Her response was ," Oh, I see,". After purchasing the item, she continued to follow me around the store while I was trying on items and fixing my makeup. I'm not very easily bothered. It continued at the Charlotte Tilbury aisle. She asked," Which product do you want?" I responded ," I own half of this collection, ". She finally left me alone. ( I had my cute post pickleball outfit on and my hair in an athletic ponytail). I have never felt so uncomfortable and judged at Sephora. This employee should be fired for her actions yesterday. read more

I'll stick to ordering from Sephora's website. The shopping experience has gone down over the years. This place used to be stocked and nicely organized. Now the store seems less tidy and they're missing inventory on the floor. I had to ask for employees to check on availability in the back. It's sad because I used to look forward to coming here back in the day. read more

Security is seriously lacking here. I visited on 11/11/23 around 4:30 pm and saw a theft go down. Store staff witnessed it too. Two poorly dressed adult men walked into Sephora, snatched Chanel fragrance testers and packages, stashed them in a pillowcase, and walked out. Thank goodness my Fenty was safe at the back. They really need better security. Store staff didn't even call mall security. I informed mall security while seeking directions, and they said they weren't alerted. Clearly, Sephora's staff isn't too concerned about their store. They might want to consider a loss prevention team. *AI was used to edit this review because my brain was all over the place. read more

I wish I could've gotten the name of the person who assisted me, she was curt, rude and judgemental...... Was strolling at the Beverly Center for some long overdue shopping when my false lashes needed repair. I decided to go to Sephora to fix it immediately plus I needed to shop for a new foundation anyways. So when i enteted the store, i asked for help in looking for a foundation but i told her i needed help with my lashes first. She immediately told me that she had to charge me $30 for putting glue on my strip lashes. I was shocked so I said nevermind and decided to still get my foundation. As she was asking me questions, i was answering and rudely answered back. Anyway, it was my most unpleasant experience at a Sephora store. I normally go to the grove bec they're much nicer there even if there are a lot of customers. I try to steer clear from Beverly Center because its a tourist mall but all the good stuff are in there bur for sure will not be back there. read more

I normally love shopping for makeup (who wouldn't) but this location makes it a bit unpleasant. This store in particular has been crowded, dirty, and not so stocked the past couple of times I've visited which is disappointing. When I stopped by yesterday two of the employees I bumped into didn't seem so kind and willing to help me. However, one employee in particular with green hair finally helped me and she was kind/ helpful. read more

Why is this Sephora so bad???? I usually come in knowing exactly what I need since I'm just there to refill a favorite product that I've ran out of. I go in straight to my sections and 9 out of 10 times I have to get an associate to go into the stock pile in the bottom drawers to get my product because it's not found on the shelves. Maybe they do this to prevent theft, but damn it just looks disorganized and ransacked when half the shelves are missing products. read more

A big shout out to Hilaria ( I hope I didn't misspell her name)! She's so patient and knows what she's talking about. She saved me so much time in trying to figure out my foundation shade. I left the store with recommended products that I now love. The store is quite small comparing to other locations. I'll probably go back if I'm visiting the mall. read more

Usually workers at Sephora are really friendly and will ask if you need help. I came about 30 mins before closing so there was hardly any customers in the store but all the workers were grouped in the front and talking. It took 20 mins for a worker to ask if I needed color matching for a foundation after trying to match it myself. The worker who did offer to help was friendly. But they need a manager who will tell them to not talk to each other and help the customers! read more

My grandkids dragged me into this store while shopping in the Grove, LA. Everything was quite pricey! $13. For hairspray was more than I was willing to spend for our 13 yr old. Everything I wanted to try was out of testers! There was no makeup on sale either. The kids like this place especially since the company doesn't do animal testing. read more

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I love Sephora so much their stuff is so amazing and the brands they pick are top notch I love how I could get all my favorite brands in one store and I love all the sets and deals!!! read more

They didn't have some of the items I needed in stock and whenever I asked a question to someone, They would make me feel like it was a stupid question and would talk to me with some attitude. Mind you, it wasn't busy and they weren't doing anything so they were literally just being a b****. -_- I will not be shopping with Sephora anymore after shopping with them for 10 years. There's plenty of other makeup stores owned by better people, have better staff, AND HAVE PARKING VALIDATION. Thats right, THEY DON'T VALIDATE PARKING. read more

Horrible customer service on behalf of the girl with a unicorn tattoo. When you approach her to ask questions, she seems annoyed. She had an attitude the whole time. I came in looking for a new wash for my acne-prone skin. I tried asking her what she would highly recommend for my skin type. She didn't seem like she wanted to give me customer service. Working as a "beauty advisor" is working with people, being knowledgeable about beauty, providing a welcoming environment for customers, and suggesting/selling products. But she did none. She provided me with simple plain answers. Poor customer service. Avoid this location. Also, they will have you standing in line with one cashier while the rest of the sales associates walk back and forth, not doing anything. They will have you waiting for that one cashier to help you. Even the store manager is looking at her products from her store, knowing there is a line where she can help out. Unacceptable. Avoid this place! read more

I've never left reviews on any place before but I had to this time. Employees are so rude it's actually not okay.. they're judgy and mean and literally get mad when they see you walk in. I walked in 30 min after opening a couple days ago and they were all in a group, didn't offer to help or anything which I was fine with until they started giving weird looks and judgy looks. Don't go there read more

"Timbalina" was absolutely incredible! She is ALWAYS very reliable and extremely knowledgeable on any product that I may be in search of. During this particular visit, she assisted me in finding a fragrance that I'd searched long and wide for (Atelier - Santal Carmin) and it was all that I expected and more. If you are ever in need of phenomenal customer service, go visit Timbalina at the Beverly Center location. You wont regret it!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Won't shop in beverly or the grove location. I went into both recently and was carelessly, rudely, and arrogantly spoken to at both stores. I am a guy...im allowed to shop to buy a gift for my girlfriend....i bet if i was a guy in a dress, wig, and makeup maybe i would of had a better experience Lmao lol read more

The employees here must get a bonus every time they treat customers like shit. Not only did they give me and my friend an attitude but I witnessed them do it to two other customers. Beverly Hills location has much better service read more

I really like Sephora but it has lost its luster. We all know it needs to change its marketing, and honestly, product offerings. This review is about Two Faced Cosmetics. 1st, I was immediately turned off by the brand name. That may not have been fair but it has certainly stood the test of time. I've purchased Two Faced Cosmetics lipsticks mascara powder everything and even though I knew better there was still this thing where I MUST give everything a fair "shake".... otherwise I'm a terrible citizen. Well.... how do you like this ...? Besides the fact that it's s**t makeup... what happens when your boyfriend /significant other sees your makeup with the name "two faced" on it ? Do you think that he is going to be a happy camper ? Or rather, he will observe everything that you DO and think ..., "YOU TWO FACED B***H !!!" Not sure if he is ever going to recover from your makeup choices. I'm certainly not going to make that kind of impression. Impressions are fast and immediate,, My makeup needs to say something like this. "Love Appreciation". "Beauty for You". "Respect Yourself". "Love Others Totally". read more

This Sephora used to be so great. Now sales agents are dismissive and rude. It would have been so easy for Rebecca to say "I'm sorry, but this check-out line is closed for the moment. I'm sure my colleague will be happy to help you." Instead, she went back and forth from the phone to products and never even acknowledged my presence until I asked, and all she said was "the line's back there." So I went to the back of the line which had formed and waited. Unfortunately Rebecca came back. When she finally started to ring up my items, I handed her my VIB card (with 1500 points on it) and she rolled her eyes, sighed and said "someone else needs to help her," referring to me. Another sales associate rang up my items while Rebecca pouted and did absolutely nothing. Unbelievable! Not to mention completely unprofessional. She needs to learn some manners as well as basic customer service. read more

Got everything i needed here today . Great service on helping me find a foundation. Chose Make Up Forever. Got the brush and glitter glue as well. Everyone was very nice. Store was clean. Ill be back. Thank you. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Love this Sephora! It's far away from where I live but when I go the employees are always very friendly and super nice. Christine is always so sweet to my mother and I. I have gotten my makeup done by Susy a couple times and she has done an amazing job every time. I also learn something new from her each time she has laid a hand on my face. They hire great people there and I will keep coming back. read more

SEPHORA - Makeup by Susy - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I can always spend hours in this store. So many options for make up, hair and skincare. I discovered the brand laneige from here and now buy their lip balm every few months. So hydrating and I'm so glad the sales rep recommended it. They're never over packed and there's so much parking at the Beverly center. read more

Pleeeeeeass Disregard these good ratings as they seem to be about SEPHORA ITSELF rather than the specific store and its atmosphere. Do not come in here unless you look like an underweight lady of the night, a rich old mans wife, or a rapper... : all of these descriptions are of people who came in AFTER me but received help BEFORE me... I'm just a housewife... With some flip flops on, trying to re-up my Maison Martin Margiela fragrance, and some concealer to hide my tiredness...who would have thought that the trip I took to this store would only cause me more bags under my eyes... THE SHEER IRONY. The store manager while he seemed to not really care about my complaints, was AWESOME in just treating me fairly. So that was a plus. But the staff was another story. They seem to be the type of ppl that only want to help you if you LOOK like your "hiring"/ "hustling"... Lmaoooo this store sucks! The staff makes it so bad. They are so pretentious and such WANNABES! I drove past two malls to get here because I love the VERSUS boutique... But I will never go into this "MEAN GIRLS" ass sephora ever again. My pet peeve is customer service reps who act like their service is a Bonus, Rather than protocol. What a bunch of delusional women! Basically if you are a woman who is modestly dressed , Normal looking, colored ( as much as I don't want to say it.... I'm sure my "blackness" was the main reason ms. Tinkerbell/ Thumbelina and crew decided I was beneath their help. Especially as one rep pointed in my face and shouted across the entire store for the manager to come "deal with me" WTF) Don't go in here. read more

SEPHORA - Gretchen Wieners dyed her hair blonde and ended up working at this Sephora. - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Forgot about my August Birthday gift, called the store and the woman on the phone said she would take care of me - it's Sept. 2, yes my bday was within a month, but not in the birthday month. When I went in, the male cashier working today at about noon would not give me the gift. I explained to him that I spoke with someone on the phone at the store who said I could come in and they would take care of me. He reiterated that it had to be during the birthday month. Awful. Nice customer service via phone, terrible service in person. Terrible experience for me. Will not be going back to this location again. They should just close down. Go to the Grove instead. read more

It's an old shopping axiom that the busier a store is, the lousier the service will be. That's not the case with this store, which proves that although two shoppes may share a name, not all Sephoras are created equal. The sales associates at this location seem more laid back and relaxed compared to their sisters (and brothers) in arms on Hollywood Boulevard, 3rd Street Promenade, and Century City, and it isn't because the Beverly Center isn't busy! Unless you hit the mall early or are among the last to leave before security ushers everyone out at 9pm (and all the night shifts have orgies in the food court -- this is just my guess as to what goes on; don't hold me to it), Sephora will be packed with the same stock characters that are cast in every Sephora, though the stars really shine... - models, both aspiring and legit, posing and being gawked at - cheapskates getting a free makeover with no intention of buying anything - random people cadging a few free pumps of cologne or perfume (GUILTY, Kai L...) -- And yet, the employees are very helpful and attentive, with very little of the pretentiousness that one may come across at a MAC store or at many department store cosmetic counters. Perhaps it's because this Sephora is located on a slightly quieter nook of the Beverly Center, on the second floor, thus only shoppers with deliberate intent to shop at Sephora come in, as opposed to the flocks of incidental, passerby-shoppers that transform the next-to-the-escalator GUESS? into a more hooker-y Grand Central Station. Whatever the reason, and despite its smaller size, this Sephora really shines, and lacks nothing that might be found at the chain's bigger sister stores. Come in, glam out, look good -- even with a played-out Facebook pout... read more

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Alright. I have something to confess. I.... I... ...okay, I am a girl! Oh the relief, I said it, it's out there, man do I feel better now. So as one of those girl people, I like to be pretty and girlie sometimes and one of the best parts about being a girl in a store like this is picking a new scent. It's important and can make or break your identity. I mean, if you go too potent and strong, you will scare boys away. If you go too light and meek, then you won't attract the right kind of love slave either, so fragrance is key, dammit! Anyhoo, this past Saturday afternoon I decided to try something new. I love my Sud Pacifique Abricot Vanille one, but for $53 a bottle, I thought I'd see what else was out there. And so, the snifferoo test began.... First up to the nose plate was a line from Laurence Dumont from that France country. They all had Vanille in their titles and this was a good sign. I tried them all (seriously I smelled all 12 of them sitting Indian Style on the floor of Sephora, but hey, it's research, so just step over me if you have to!) and settled on the following: Vanille Mure, Vanille Abricot and Vanille Orchidee. Now some might think, um, 3 perfumes stephy? Ever hear of overkill? No, I actually haven't because depending on my mood, each day can warrant a totally different sensory adventure and so I like having options. I then spotted a really cool bottle of La Maison de la Vanille (Can you tell I like vanilla?) and went with this amazing, instantly transport you to an island smelling Vanille Divine des Tropiques. It. is. heavenly. And I am wearing it right now and can't stop smiling it smells so happy and fresh. And so, at the end of my sniffy little adventure, I spent $112.58, but I got 5 new scents for any occasion and dammit, that is a good deal! And this is why this Sephora gets 5 stars. For the variety and definitely for not judging me as I sat there for 20 minutes spraying things on paper sticks like a crazy person :) read more

SEPHORA - I smell pretty, oh so pretty! :) - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I've only been to this Sephora a few times since my previous experiences didn't include the friendliest customer service. It's smaller than other locations. During my recent visit, Lidiya provided excellent customer service with enthusiasm and a smile. She stopped restocking items to show me what I was looking for. I noticed that the bottle for the daily brush cleaner was different since the last time I purchased it. She explained the difference in the new formula. She also helped me at the cashier and offered samples. It's been a long time since someone from Sephora offered me samples. I requested for fragrance samples, and she picked and made two great ones based on my preference for a citrus scent. Now I don't dislike going to this location thanks to Lidiya's friendliness and knowledge of Sephora's products. read more

What a great experience! I came here on Saturday after Black Friday, and it was like a ghost town... Great for me, though, customer service was phenomenal! I needed a new skin care regiment because I'm a chef in a hot kitchen, clogged pores, face mask wearing 12 hours a day... you get it. I was referred to Anais who was sooooooooo patient and informative! She recommended Sunday Riley complete morning routine starter pack. Whoa. My skin has not looked healthier and brighter! This is now my go to Sephora! NEVER BE SCARED TO ASK QUESTIONS AND ASK FOR ADVICE! They never let me down! And become a Sephora beauty insider if you're not. You get all kinds of free goodies! read more

Since Sephora is a chain, the one thing that really sets this one apart from the others is not so much the products (I think the selection is mostly the same everywhere) but the customer service! I am one of those hopeless girls when it comes to skincare & beauty. If I could wear no foundation/bb cream/etc. and be barefaced every day, I would be so happy. For some odd reason, I was not blessed with awesome flawless porcelain Asian skin. Unfortunately, I've always had hypersensitive and uneven skin. I went in to Sephora with no real desire to purchase anything...but, alas I came out with great recommendations all thanks to Kim & the cashier (sorry I forgot your name, but she was the one who recommended I try a gentle facial cleanser made for men). I entered some concerns into a large touchscreen computer in the back of the store & was instantly given a few recommended items. Whoa! How cool. Thanks, Sephora Robot. Then, a real live human associate Kim gave me a sample of each item & even used her personal experiences & professional knowledge to help give me some tips and recommendations for other products that might help address my concerns. She was very professional, friendly, well-spoken, friendly, and not pushy at all. There was another customer asking for help around the same time, but she maintained her cool and did not rush either of us. When I checked out, the cashier was also helpful in asking how my shopping experience was and gave me a sample of another product she thought I should try! Wow! Talk about personal shoppers. Thanks, beauty experts! Best of all, I've already tried 2 of the products and I'm really liking them so far! Thanks y'all for helping a girl out! Now I hope I don't get addicted... read more

Extremely sad vibes for a make-up store. But then it's not the biggest Sephora and not that well stocked. I said I was most likely going to get one serum and the sales associate tried to talk me out of it by talking badly about that brand. I said I was open to trying something new and the response from the sales associate was just to walk to the closest skin care shelf and grab a very expensive product which I found extremely lazy. She then quizzed me on what I look for in skin care and then proceeded to tell me what was wrong. Then I asked if they stocked one brand and she said they didn't anymore. I left and went to the grove and found that brand. Waste of time. read more

I love this Sephora location. I truly feel that they care about you here. They all greet you and make you feel at home. I knew what I wanted and was at the register about to pay and a nice employee approached me and told me about their perk hydrating facial, and it's complimentary with any $75 purchase at the cosmetics and beauty chain. It was only about 30 min! They use a machine like a vacuum it literally sucks everything out of your pores so you can see at the end all the stuff that was in your pores lol. I felt so refreshed and clean after this amazing facial. It was completely painless and actually relaxing. I definitely recommend trying it out and all you have to do is spend $75 which I'm sure everyone does here lol. read more

Wonderful hospitality at the Beverly Center Sephora! Nataly created a new avant-garde look for me that I'm calling "Blue Angel Wingtip Silver Lining Lightning!" Thank you, Nataly!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I was shopping at this location today, and had a terribly displeasing experience. I waited in line to make a purchase for a considerable amount of time. The cashier was busy with the same client for a while, and that was understandable. But, what was unacceptable was Jordan the manager who walked by the line of customers several times without acknowledging, or helping with the line. There were several other employees walking around the store. If Jordan was a customer service oriented manager he would have asked one of his employees to help with the line, or he could have jumped in and helped!! read more