The customer service in the Park Meadows store is lacking. I don't care if I can pull something off of the shelf, but if I need help it's very difficult to get the sales staff's attention. Most recently I waited patiently while the salesperson helped another customer; when she was finished she looked "through" me and walked away while I am standing right there waiting for assistance. This has happened before so I find myself shopping at Sephora a lot less often. read more

This store, inside JC Penney, isn't huge. But they have a curated selection of makeup and skincare. They were, however, out of the Philip Thomas Roth eye stuff that I have been chasing for months. Arrrgggh. Laurel helped me find a different anti-puff eye product, and when I mentioned that I hate it when eyeliner smears, picked up a KVD tattoo pen, drew on her hand, and rubbed it. It. Did. Not. Smear!!! She says that it dries super fast. This is a pen, not a pencil, though. I appreciated Laurel's knowledge of the products. She was sweet and very helpful. read more

I was blown away how rude the staff was when I came in to get products for my wife, some lady named Mariam made me feel so unwelcome when I asked for assistance, I work in retail and would never treat costumers the way she made me feel. However there was a girl named Brittney who was very sweet as they tried to help me but I already felt very uncomfortable at this point, I know it's a busy time of year and can be stressful at times but it cost nothing to be nice, I hope to have better luck at Ulta. read more

This is the dirtiest Sephora I've ever been in. When I mentioned it to the manager Amanda she just said I know she was very condescending. They obviously need new management that cares. read more

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I love Sephora in general. This location being in a mall makes it crazy busy and full of kids. I typically try to just order online and pick up so I don't have to deal with the craziness. My last visit picking up an order was not great. While I was waiting to be helped a girl was just standing around very obviously texting and smiling at her phone. I usually don't care about phones in the work place but she was literally standing at the order pickup spot just texting and then telling everyone she needed someone to get my order because she did not have the work phone devices... I've never seen anyone do that before so it just caught be totally off guard. read more

Large store, with large selection of products. However, do not go there after Xmas, it's crowded and store employees appear overworked and grumpy. Definitely not a pleasant shopping experience. Order online instead. read more

Sephota sells makeup with a nice selection. Always helpful staff. This app wants me to say more but thats all I have yo say :)

The first time I went to the Sephora it was an average experience. The last two times I was there, however, have been awful. On visit two, I got bounced around a few people. Eventually, I ended up working with this person. I specifically told them that I wanted clean products. They picked grab some products and said this is what you're going need etc. so I trusted his word and brought them home. I know the onus was on me to double check before purchasing, but I didn't and they were indeed not clean. If I ask for clean products, I expect these folks to recommend clean products. I'm not sure what the breakdown of communication was there because I was very specific. On my third visit (and now the last visit to the store), I needed to return a face wash that produced a reaction on my skin. At the time, I did not realize that I'd exceeded the time on their return policy. I totally understand store policies and respect them. However, two things happened that should never have. The first was the cashier made absolutely no effort to help me and shouted that policy at me, with a whole line of people waiting behind me. I have no issue with her clearly communicating store policy to me I told her that I understood. No problem with that part. However, I was literally standing a foot from her. I don't know why she felt the need to shout at me. She told me that I should call the customer service line and they might be able to help me. When I did call the customer service line with an extremely long wait, the woman on the phone said that they should've help me at the store because I've had a reaction to the product. Not only was I shouted at, it was a huge time waster. As a person who has worked in retail, customer, service, etc. I find the pervasive lack of actual customer service and the negative attitude of the staff pretty objectionable. Absolutely terrible customer service and after reading some of the other reviews here it is clear it's not just my perception. It seems to be an issue at this particular store. read more

Me and my friend came over on our break from working all morning to just freshen up; we had Michelle ask if we needed help and she was the most supportive person weve ever met. Super sweet and so funny. She immediately vibed with us and was very helpful. We left super satisfied and as soon as we left, me and my friend said "we have to write a review." read more

Friendly and helpfull staffs, I used to love shopping here.. But now I feel very uncomfortable because the guy always looking at me like Im stealing something. Bad experiences read more

I am not a daily makeup wearer mainly because I am not experienced In applying different products. I was in the store to purchase foundation and Kristen asked if I was familiar with other Sephora products when I said no she asked if I was interest in a mini tutorial with contour and highlight. I walked in looking for foundation and walked out with foundation, a bold blush and contour pallet plus a TON of confidence and tips on how to get a new look! THANK YOU Kristen for making my day!! Jennifer K read more

I became a fan of Sephora when I lived on the east coast. While Ulta is seemingly the same business model, it doesn't have the same vibe as Sephora. I have never had anything less then superb service and the section of beauty supplies is unmatched. It is place you can get lost in for hours - and I am not even girl that wears a lot of makeup. It is just fun! Sephora is the spot to get your beauty on! read more

Avoid Mandi Carr! I specifically told this woman I was sensitive to salicyclic acid and she promised me Murad was so special and would help my dryness. My skin has never looked worse in my entire life. The product burned my skin and I have a rash that won't go away. These people are so desperate to make money they are more than willing to ruin people's skin. read more

Unpleasant experience at the store today by a staff member named Adriana. Condescending just because she assumed she was right without all the facts of my purchase. Not impressed about wasting 15 minutes of my time due to lack of communication within the store. The so called "perks" are not worth the client's time unless you work on customer service. read more

Excellent customer service easy exchanges. This location seems smaller to me than other Sephora stores but it well laid out and they always have what I'm looking for in stock. read more

I love Sephora! It has everything I need for hair, make-up, skin care, nails, and to just plain smell good and woo my man! This store should be a #1 priority for the ladies and (SURPRISE!) gentleman as well. The employees are helpful, knowledgable and they really know their products ! Don't feel shy to ask them for a sample of that face cream or lotion ! They are always happy to help ! read more

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I had such great service here by the very lovely Quille! She took time to help me find my perfect color match and gave me some tips for oily, acne prone skin. SO appreciated! I will for sure be back to this Sephora in the future! read more

My favorite and local Sephora !!! I literally go into Sephora weekly if not every 2 weeks, I'm obsessed with make up and love buying And trying new products ! The workers are all very friendly in this location and very knowledgeable of the products !! One gal helped me find a cream to fill in my eyebrows and she was very helpful when knowing what's popular and what's better. Become a VIB beauty member also ! You get emails and benefits also rewards for you points ! With a $50 purchase you can have a beauty bar experience package, for anything free they provide many other step by step services ; eyebrows, smoky eyes, contour, face , lips, etc. Today I went to Sephora in hopes of getting the New Kat Von D Limited Edition 5 year anniversary eyeliner ! I didn't see it out but the website told me it was in stock. I asked s kind worker and she told me they had them yet they were not released. She offered to go check in the back and ended up bringing me one out to buy !!! I was very Excited she allowed me to get one before released !! It's overall always a good experience ! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

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This Sephora is terrible. Always someone with a snooty remark or simply incapable of doing their job. Never again will I bother with this location. read more

I had so much fun at this Sephora today! From New York to Texas I have never had such great service. I was not spending a bunch of money either I was trying out a bunch of products! Special Thanks to MJ, Courtney and Samai. Samai was helping another customer, I met earlier in the lip stick area, she made this fun too as we joked and help each other choose colors. It's nice to enjoy what you do and the staff here shines bright! read more

SEPHORA - Sephora Park Meadows Denver CO. (Lone Tree) I have never had so much fun in a Sephora from New York to Texas as I did today! - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

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Was helped out by the sweetest associate! I asked for her name and got it on the receipt, it's either Fiorella or Fiovella, I should've asked before I left. She greeted me and asked what I was looking for, showed me the brand area and then asked what product. Afterwards I grabbed her again and asked for another product recommendation all while she listened to me go on and on about what I like using and what I've tried that I didn't like... she was super attentive and recommended 2 new products that I purchased and can't wait to try! read more

We got some pretty great service from Cilver, a girl who had stunning makeup and even had me shy away from trying out the lashes she was offering me up on. They did run out of my favorite Bare Minerals Lipstick (XOXO) and she made the situation better by letting me know of a second Sephora located at JC PENNEY just across the hall. Two Sephoras in one are always the best. They had some wonderful sales at the times for the holidays: $8.00 for Tarte Lipsticks for darker shades and they also had my favorite beauty blenders on sale. They are so nice and I always love my experience here. read more

Cool place to look around even for men. One of my friends likes to try out new colognes and this is where he goes. The people here pay attention to the women more because... well, more than 90% of the store is makeup and skincare. For that small 10% or so, there is a cologne section and they even give free samples. Spraying a cologne on a card will only get you so far. You have to see how it melts with your body...same goes for perfume. The girl who helped me bottle up 3 samples was cool and down to earth. The taller blonde/brunette, not so much. She used the counter as a force field so I ignored her until the other girl came to help. I'll be back to get cologne. I just need time to decide! read more

I finally made ROUGE status! I love Sephora and probably shouldn't set foot in here anymore but what a great shopping experience. I love all of their brands, especially Elizabeth and James and Kat Von D. I have actually applied to work for Sephora corporate many a time and I wish they'd hire me. This is the best company around. #obsessed read more

I usually avoid Sephora and do my shopping online because of the uneasiness I feel from Sephora employees (at other locations), but I went in today and was just looking around for nothing too crazy, just a color match and different foundation and was asked if I needed any help. One of the girls called over Bethanie for me as she sat me down and grabbed some foundation , she applied it and omg it looked so good! I came in bare faced so it was perfect timing. She was so sweet and I didn't feel uncomfortable with her or anything she def knows what she's doing! The team of employees working in there right now are all awesome. read more

The customer service at this Sephora is definitely lacking. I showed up to this store not looking my best and I had the staff look at me as if I was going to steal their merchandise. I actually love makeup and buy from Sephora every few months because I love their wide selection of cosmetics and they offer a good variety of foundations in different skin colors, but overall this Sephora has an issue with good customer service. The staff always seems to have an attitude and don't want to help. It's just like the same thing with the MAC store in this mall. Maybe it's because it's a more upscale mall, so they treat people who apparently look poor, poorly. read more

I had a bummer of a day today, and man did I look it. I stopped into this Sephora to see if I could find some lipstick redemption. I was ignored by the first two girls I encountered, the third person was a sweet guy stocking near where I was looking. He promptly asked how I was and how my Valentine's Day was - we chatted and he took time to make me laugh and promptly talked me into the lipstick I was debating. The guy who checked me out signed me up for whatever Sephora's points program is and was also very charming and engaged. Definitely wish the ladies had been as eager to help me but who doesn't love a sassy gay boy telling you how good your new coral lipstick is going to look? (it's fabulous btw) read more

I was diagnosed with a Sephora addiction a couple years back. I'm proud to say I've been Sephora-free for a year (while I was away in a foreign country that didn't have Sephora stores), but this place is where the madness began. This ever-so-convenient location inside the Park Meadows Mall was the bane of my after-work existence. I would find myself roaming the aisles, impulsively grabbing little tubes of lip gloss and stroking eye shadow palettes that I most certainly did not need but had to have. As for the employees, I recognized a few here and there. There was a cheery brunette who was always super helpful when it came to finding the right skin products for my prone-to-redness oily skin. She was so nice I actually made the effort to go to the link they tell you about on your receipt to enter her name in because apparently they don't get acknowledgment otherwise. As with most stores there have been a few unhelpful, snobbish clerks who seem to think the best way to advertise the store's products is to pile it all onto their faces and that ignoring the customers promotes good service. Even so, I've always found someone helpful, whether it be to help me pick the right foundation or recommend products. read more

It saddens me to leave a bad review. I went to Sephora today to exchange a few items I bought online. At first I had a great conversation with a very helpful Aesthetician who was working in the store. She listened and was very helpful. Then I went to check out at the Sephora Employee was so incredibly rude, I gave her items to exchange , the manner in which she spoke was off putting, then I found out I couldn't use my 15% off with my Sephora Rouge points $100 card. She then stated I have to start all over ! Like she had something better to do. I asked her for a big bag to put some shoes In and instead of putting my merchandise in a smaller bag she was putting them on top of shoes which barely fit in bag. I ended up putting products in my own bag I had! Zero personality , Zero person service, zero nicety. HELLO? You work at Sephora, your job is to be welcoming and friendly, make the customer feel special, not like an inconvenience. I would say this Store at Park Meadows needs a severe refresher course in Customer Service Training. I will avoid this store even though it's closest to me. I spend a lot of money with Sephora but from now on I'll order online and avoid the horrible service here. I wish I knew her name but they do not put on receipt. Here is my transaction information if anyone would like to help her out!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

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I just moved here from NYC & I've never felt like such an outcast. I had the whole STORE following me around. The manager, the skin care, even the perfume dept felt the urge to follow me around. It made me so un comfortable, I'm calling them racist because of my dark complexion. I am VIB ROUGE & I usually order online or go to the one in NYC. Sad this is the only one near by me. Horrible customer service, all because I was swatching and browsing they were on top of me. Disgusting read more

This Sephora is OK. If you need something basic, it should suffice, but if you can swing the miles to Cherry Creek, I highly recommend it. This store seemed to be missing the "ooh-aah" factor Sephora normally has, and I just didn't see anything special. read more

SEPHORA - This rack is named "Heaven." - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

Everything that i wanted was out of stock and the employees treated us like they deeply hated their lives.

Used to love Sephora. Spent a lot of my hard earned money. I'd even go during lunch time with co workers to shop. I am a rouge but starting yesterday they lost a customer. Someone used my info and disputed a charge and now I was told that I cannot buy anything with my account and am welcome to make a new account. New account for what? I have over 4000 Sephora points and am a rouge and I have to start over??? Get your sh** together Sephora. I will let my friends and co workers know what to kind of rip off company you are. I was a loyal customer even getting the monthly subscription and now...my hard earned money will go to Ulta and Nordstrom. read more

Don't expect to feel welcomed if you walk into Sephora without makeup. Apparently you just aren't welcomed into their little club if for ONE DAY you decide not to wear makeup. I stopped by to look into getting a new foundation which is a big deal for me because I've never paid more than $10 for a bottle of foundation. I walked in and I wasn't greeted. In fact, the whole time not a single employee acknowledge my existence. Okkkk....but that's NOT the part that made this store visit a one star experience. No, what made it so craptacular was that I literally watched all these employees emerge from out of nowhere to greet customers who of course looked better than me at the moment as they were wearing nicer clothes and had on a full face of makeup. They did everything for those customers that they wouldn't do for me. They engaged them in conversation and also helped them find what they were looking for. I personally will not put up with that kind of unprofessional crap and I left without the foundation (I did get a brush cleaning pad though ). read more

I don't shop here often but had a gift card and stopped in for some nail polish in a specific color. The nail polish selection is very limited and only fills an end cap at the end of an aisle. So I wasn't able to find what I needed. They have a wider variety of make-up but be prepared to for a pricey endeavor. Staff usually have to be hunted down for help when I have been in and aren't always helpful with recommendations. It's kind of hit or miss. I much prefer to shop at Nordstrom or Ulta for my cosmetics purchases due to the variety of options and customer service. read more

I love make up this is the best place to come you actually get to try how it works on you first also they have the best return policy if something does not work for you the part that I love also is they are sometimes part of JC Penneys so you will always find a store there they always have the newest perfume makeup skin care nail stuff the list goes on if you need to buy a gift this would be a great place to come read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Littleton, Colorado

I love Sephora in general, but this store has made shopping for make up very difficult and frustrating. I just moved here from California and the Sephora that I always went to in California was amazing I was asked right away when I walked in if I needed help and most of the time I did need help. But this store has done the opposite for me. I have been about 4 times and have had no one come up and ask me if I need help and all those times I did. They could of made hundreds of dollars if someone would of helped me because I need whole new make up, but instead I left empty handed and frustrated. One time I finally found someone around I could ask for help but she did not know anything about the products. read more

Alia was super helpful with getting me matched for a concealer to cover some hyperpigmentation on my chin. The store was neat and bright, but not busy to the point where employees were spread too thin. I will definitely be coming back to this location, even though I don't necessarily enjoy going to the mall just for one store. read more

EDITED: After leaving my review I went ahead and looked through other reviews left and the number of people who have mentioned they were followed around and watched while they tried to shop is really concerning. Are all Sephora stores profiling people assuming they are going to shoplift or is it just this location? Shopping at this store is just not worth it anymore. If you come in with a return you are immediately given annoyed looks by the employees and they are not helpful whatsoever in processing returns. Sephora has a return policy for a reason and customers shouldn't be made to feel like they they are a burden for doing so. Telling a customer a return can't be processed because "your system" is having trouble pulling up the information is not good enough. Telling some you can't confirm the original form of purchase again because "your system" doesn't have the capability isn't good enough. I have a very young child and when I take my stroller in the store the employees at this store follow me and watch my stroller as if I am going to put products in it and steal from the store. It is uncomfortable to feel this way when I shop and quite honestly it is a discriminatory practice. I have never given them any reason to treat me this way, I have never stolen from their store or any store. I live, at most, about 5 minutes from the park meadows location, but I will drive any distance necessary to avoid having to feel this way when I enter the store. read more

I usually hate being bothered by people while I shop especially for makeup. Sam made some suggestions as I was checking out that caught my interest. He then took the time to step aside from the register and show me them. I was so happy with his suggestions I bought them. Also, I have to say his makeup was flawless. read more