I had the BEST experience with Alicia at Sephora! She is seriously amazing at what she does. From the moment I walked in, she took the time to really understand my skin type, concerns, and what I was looking for. Nothing felt rushed or salesy--she genuinely cared about helping me find the right products. Every single product she recommended has been a game changer. My skin has never felt this smooth, hydrated, and glowing. I've already noticed such a difference in both how my skin looks and feels--it's like a total refresh! Alicia is not only incredibly knowledgeable, but also so kind and easy to talk to. She made the whole experience fun and personalized. If you're going to Sephora, you NEED to ask for her. I'll definitely be coming back just to shop with her again! 10/10 recommend read more

I went to Sephora on Mother's Day with my daughter and unfortunately had a disappointing experience with one of the employees. I asked if they had a certain lipstick shade my daughter was looking for, and he opened a drawer, quickly closed it, and told us they didn't have it. After he walked away, I checked the drawer myself and the shade was actually there. I also asked about my free birthday gift, and he told me it was only available during your birthday month. But when I got to the register, the cashier immediately told me I still had my free birthday gift available. The misinformation and rude attitude really took away from what should've been a fun Mother's Day shopping trip. Thankfully the cashier was much more helpful and kind. read more

Cesy was amazing to me. I am the cheap drugstore brand girl who finally decided to upgrade, so I was a little intimidated walking into a nice shop. She instantly made me comfortable, like she was actually having fun helping me. Sephora is lucky to have her! read more

I stopped by Sephora yesterday to get a new foundation! Im always pretty bad with color matching lol. Jerry was so kind and helpful in picking my perfect shade. She has amazing customer service and is so genuine! Thank you so much Jerry! I absolutely love foundation read more

Ordered Same Day Delivery.. arrived with Tape holding it closed and FILTHY. Called them to ask what happened, the beauty advisor laughs it off...... Terrible Customer Service read more

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one of my favorite sephoras ever. the workers are actually super kind and helpful whenever i need help or any recommendations. i bought a new perfume during the sale and the girl helped me pick out a body mist to layer it and omg i get so many compliments!! thank u literally everyone is so helpful highly recommend this location over any other in the area !!! read more

SEPHORA - sephora sale - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

I never go out of my way to write a review but wow , Jerri has excellent customer service skills . I went in with almost no knowledge on what type of products would be good for my extremely sensitive skin and she really took her time to go over products and helped me with what would work best for me . Her positive attitude was very much appreciated and acknowledged , thank you so very much !! read more

My daughter, and I went in specifically looking for some hair repair and strengthening products for her, and something really fantastic and a face moisturizer for myself. We were so fortunate to have Gerry helping us find what we needed! She really went above and beyond for us. Maria at the checkout was very accommodating, when we asked her for my daughter's birthday gift. She said they were out but suddenly was able to find it. Yay. my daughter made it out with the hair products she was looking for and I made it out with probably the most expensive face cream in the world lol. We will always be back. read more

SEPHORA - Outside Sephora - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

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Kaylie was very knowledgeable about all types of lotion for the face . Extremely helpful! Thanks a lot ! read more

Writing a review because of the excellent experience i had today because of Alicia. I rarely ask for help when looking for products because i feel like it's never the best experience. Easier to do it myself and employees are hit or miss in this store. Alicia helped me actually find some products that are best for my skin concerns and needs. She was so sweet and helpful, i felt like i needed to praise her. read more

I don't understand why this location has such rude customer service. I came to pick up my order that was ready the night prior at the opening this Saturday morning. It was 10 AM on the dot and they were locked. The doors were not open. I was standing outside, wondering what was happening. This girl comes and unlock the door and I'm thinking she's trying to let me in but no! She informs me that I need to stand back and wait until she takes out the signage and opens the doors by that time it was already 10:05. And then when I get to the counter, they're confused because I have a pick up order and they have the audacity to ask me if it's ready to be picked up, what kind of a question is that just because I'm there at 10 AM "early" my order was ready the night prior. Like I'm here early waiting for you to open the door and then you're gonna be rude to me telling me to wait even though operation hours are from 10 AM and it's 10:05 and you're telling me to wait and then you're asking me if my order is ready for pick up!? Like just get me out of here I've been waiting since opening for my order. Why don't they take the signs out before they unlock the doors? I don't understand it's Saturday morning why are they not opening on time when there's like six of them in there? read more

SEPHORA - Time stamp - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

Variety of products to select from. Nice friendly staff. Easy to locate items. Doesn't feel too pressured from staffs.

It feels like I'm being watched and about to get caught doing something wrong, even though I'm just browsing around. It also feels like we are inconveniencing the employees. Lots of missing or empty fragrance testers. I wanted to buy the gift sets but didn't since I couldn't test/smell them. I was also denied my beauty insider birthday gift because my birthday was 3 months ago. I wish I would feel more welcomed and more comfortable by the associates. read more

Just came in last minute & have been struggling to find a good cool tone bronzer for months. Alicia helped me out, instant purchase! She also showed me new perfumes & other products. 10/10 experience, will definitely be back! read more

Terrible shopping experience because.. 1. NO air conditioning or circulation. According to the staff it's been broken for months. How is that acceptable in such a high-end location? 2. 100% claustrophobic. They literally couldn't fit one more lipstick tube if they tried. So crowded and overwhelming a person just gives up. 3. Misleading stock. Online it says in stock. In person the staff say they don't carry it in the store. 4. Being stocked by the staff as you look around. Made me wonder if they are competing with each other for commissions. The staff are super nice and helpful. The experience is the management's fault - not the staff. Skip it and buy online or else where. read more

Geri was such a huge help and had so much information about hair and masks. I recently bleached my hair and she helped me pick out the best products to resuscitate my hair. Thank you Geri!!! read more

This Sephora is the best in this area, it's where I find all the "paintings" I need for my face!! Which I think is a canvas to paint on! It has a Lancôme corner that had stuffs exclusive to Sephora, I feel like I'm on Champs Elysees where I used to buy my paintings there! Lol . Today I'm here to buy a special product for my husband face, I'm doing a public service here giving out tips but don't hold responsible if it doesn't work out for you. My husband has a lot of nasty little growths protruding like pimples on his face but they are not a pimple, it's just like tiny pebbles on his face the dermatologist didn't say a whole lot, after all I cured his back ache 3 Drs couldn't, now my theory is his skin is like sandpaper the dead cells just didn't slough off he'd need glycolic acid to exfoliate the dead cells n bingo that should work. It's so ridiculous the only place that sells this glycolic acid brand called "the ordinary" is Amazon I don't like this selfish Bezos guy, he destroyed all mom n pop stores n all the democrats lockdown made him billions. I searched all over n finally found it wow in my backyard! at Sephora n it's only $10, there's some store that sells a French product but it's like $35 n it didn't have Ginseng in it. So ladies come here for all your need! I might use this myself although my husband said I have skin like a baby a**. It might even skin tone. A solid 5 stars, I feel bad it's the best kept secret, it doesn't get the foot traffic it deserves. read more

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I just had a great experience with an employee called Jerry (but a girl). I don't buy makeup or skincare products very often, but I had to for a media experience. She was friendly, patient, and helpful. She seemed to know more about make-up than many make-up artists I've known over the years. Plus, she recommended some great products to help my skin. I dreaded going into the store, but she made me feel comfortable, put me at-ease, and even had me laughing by the end. If you're someone who doesn't know where to begin, you couldn't find a better person to help you and leave you feeling like a million bucks. Thank you for such an amazing experience! read more

Not good at all kept changing appt with Ashley at wax counter. Treat customer terrible no good this so-called professional

I've been to this Sephora several times and recently the customer service has been pretty bad. The one employee working the cashier was arguing with a customer over something, so it took a long time to check out. When I finally did, the cashier was super unfriendly. Didn't say hi or anything, just told me to put in my phone number. I said bye and thank you and she didn't say anything lol read more

Had the worst experience here, employees were too busy talking to each other to help out. Needed a color match and had to confront someone to ask for help and was told to wait, waited for 15 min, still no help and had to confront them again only for them to say "sorry let me pull someone else" (took an extra 5 min for them to pull someone). That other staff had no idea how to color match and kept using words like "um" and "I think". Went to pay afterwards but no one was at the cashier, staff made eye contact with me but would not come until I waved them over. Absolutely hated it here. read more

Her name is America! She has the raddest tattoo's and some reason her and I just took it away. Over all I love her style and I enjoy visiting her. I only wish her the best as she always makes me, look the best. I usually can not stand being in the mall but b/c this is on PCH it is open air and call me weird but this mall doesn't suffocate. I easily get smothered so that being said. This is one of the best organized Sephora stores in S CA. It is much bigger and alot more to look at. Strangely the last time I was in their, oh, about a month ago. I saw a grown- up woman that was opening containers. Even when, we were, all told no one can touch nothing. Well, shame on her. No, I did not say a word. I am not her mother. The staff is over all stellar ESPECIALLY AMERICA! Love you girl! Due to Covid19 you will wait in line to be ushered. Over all it is super convenient to go in and out of this fine location. read more

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The only problem with this store are the customers! As you can see by the comments, the rich Karens of OC were EVERYWHERE. Why do wyt people have no manners? Ugh. So gross. Okay. Kai was a freakin boss. She spent probably an hour with me making sure I found the right products. She is usually the aesthetician, but was helping the team with Black Friday. I'm so lucky I was able to snag time with her. I left with really great products and really great suggestions. read more

My 11 year old son came into Sephora today to buy a lip gloss for a friend & paid with cash. He gave a $50 bill & was given back a fake $20 bill along with the rest of his change($1's)...he of course found out that the $20 he was given back at Sephora was fake when he went to buy candy later at a different store...I came down to Sephora to speak with a manager in hopes that they would make this right & sadly LESLIE their manager was so rude & disrespectful & no help! I asked to have the video footage pulled of course she wouldn't do that...I have called their coorporate office & again no help. So sad a huge franchise like this protects such bad employees & treats their customers with such awful customer service. I have been in customer service for over 25 years it's just really really sad. Please don't use cash at this store the only protection we would have had is if I sent him with Apple Cashreally sad to have my son stand there with me being told sorry nothing they would do to make this right after he had worked hard for his money. read more

I scheduled a last minute 60-minute makeup service and was matched with Desi, who was so sweet and adorable! She did an incredible job and her calm, supportive energy was so appreciated (because I was frantic and running late!) Thank you Desi for setting me up for a fabulous night for my friend's wedding! read more

Buyers beware of terrible customer service at Sephora! My husband bought me an overpriced Dyson blow dryer for my birthday which I had wanted. A week later, Sephora listed the blow dryer for sale. Because the blow dryer was no longer on sale after I received it on my actual birthday, Sephora refused to credit us the $100 difference between the original purchase price and the sale price! After decades of being a loyal Sephora customer, I'm done and I'm spreading the word about Sephora's bad customer practices. read more

Got a 60$ makeover in Dec. bummed to find out they no longer give you 60$ credit toward makeup but whatever. The makeover looked good and natural... but when I went to buy the exact things she used the artist said that all of the products she used on me color wise weren't in stock... so she pulled items that were close. Not knowing much about makeup I bought what she pulled. Fast forward to Christmas Day when I followed her instructions to a tee and used the makeup purchased-over 200$ worth. My entire family nicely said I looked horrible and that the tint was too yellow and weird. Basically they all asked why in the world would I use those colors when my usual makeup was nice. Move to today. Went to Sephora to get a refund. Because I was one day passed the 30 return they gave me store credit only BUT YOU CANT USE IT ONLINE -only in store. SEPHORA ONLINE AND SEPHORA INSTORE ARE 2 DIFFERENT GROUPS. The items I wanted were still not in stock. WTH? Also they refused to refund the 60$ for the makeover because it too is a "different skew" not Sephora in store... only offer was to call customer service. Not very helpful and refused to give me management name of the store. I use to love Sephora pre 2019. They had a great makeover that you could use the cost towards product. NOT ANYMORE. You could use store credit in store or online NOT ANYMORE. They use to have great customer service NOT ANYMORE. BEWARE BUYING ANYTHING AT SEPHORA. Their policies have changed for the worse and the services they use to provide are no longer. Plus In store, services in store and online store are three different non related groups according to the cashier. read more

I finally used my gift cards up for my birthday, I'm pretty simple when it comes to makeup. Desiree helped us and she was wonderful and helped me find some natural but nice looking makeup to add a bit of color to my face. She wasn't pushy and helped me do the best for what I had to spend. If you go here, see Desiree. She's wonderful. read more

SEPHORA - Desiree helping someone with their makeup. She's great! - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

I came at 11:20 am and they still closed December 21, before Christmas what's wrong? And I don't have a time to wait. There is not service read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

This is my favorite Sephora. The workers are friendly and they have quite a bit in stock. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

They have drive up as an option to pick up online orders but I don't think there are designated parking spots to do so. I went in to pick up my order and it took way too long with zero customers in the store. Customer service was average. read more

I came in at noon not busy after waiting 15 minutes I was approached. Wanted to buy a perfume or two for my wife in the $150. range each. After Aria went to get a key so I could buy some parfume ( 2) She got busy taking care of someone else. The Manager Alicia did nothing to help me. Just greeted people. After another 15 minute of waiting. I had to ask again. After picking two of the large sizes of CHANNEL and VALENTINO they did Not even have them after I tried there sample bottles. Then I picked a COCO Aria quoted me a $125 price and rang me up for $163. I was done at that point. She wasted 45 minutes of my time. DO NOT GO TO THIS STORE. read more

Denise was so helpful! I was in need of changing up my makeup, but I didn't really know what I needed. I love everything that Denise helped me pick out. Everyone who worked there was very helpful, which I really appreciate since I have no idea what I am doing in makeup stores read more

Oh man the experience i had. I walked in looking for what i needed, i was greeted by an employee named Destiny. The disrespect. She was talking to me as if i don't know what i am talking about. She shade matched me to the WRONG color, she kept ignoring everything i said. Then goes on to make a joke about how married men are her favorite to flirt with. And no disrespect, but this girls makeup was awful so the last thing i was going to do was trust her judgement. When i declined the product she suggested she treated me as if i just killed her whole family. It was like the end of the world. She needs to be trained in customer service AND by Sephora When it comes to makeup skills because wtf. read more

I really like this Sephora! Before finding this location, I had typically gone to the Sephora at South Coast Plaza. This location at Pacific City is small and feels personal. Both times I've visited here, I was greeted and asked if I needed help. They weren't pushy or hovering at all, which I appreciated. I can see why parking can be a deterrent to folks if they're just planning on browsing and not set on purchasing anything. But if you know for sure you will be purchasing something at Sephora, they do offer full validation and they ask when you check-out. I haven't returned anything here or needed anything to be price-matches so I can't speak on that personally (I'm seeing some of the other reviews that had bad experiences because of this), but at least for purchasing items at the check-out counter and swatching products - I've had no issues. (FWIW, I've returned products and asked things to be price-matched at the Sephora @ South Coast Plaza and have never had any issues there.) Happy shopping :) read more

I've been to this Sephora twice, and was greeted so warmly each time. The salespeople are helpful. The testers are clean and abundant. I recently bought an expensive eyelash curler from sephora.com, and after trying it a week or so I reluctantly looked up the return policy. You can return things at any physical store! I wanted to exchange it for an item that was only available online, so I was bummed. The helpful associate told me she could order it and it would be shipped free! Parking garage is free for 2 hours with validation. Pacific City is a hop and a skip away from the pier, so take advantage of the awesome views! Good food court that reminds me of Anaheim Packing House. read more

This location is close to my home and the beach so I decided to go since it's been a while. but I doubt I'll go to this location again, it's not very stocked well and didn't feel like it's very spectacular like I remember when it first opened. read more

Firstly, I absolutely love the idea that Sephora offers complimentary full make up service to their customer. It is so amazing for people like myself who just lacks the skills of doing make up for myself or even wonder what should I get? I am so thankful for this service as it allows me try the product on myself and buy it. Staffs here are amazing! Liz? (Manger) has a positive energy and i noticed how kind she treats her staff and customer! Kylie who prepped my faced, was very kind and picked great choices for prepping! My skin looked well hydrated and my makeup sat on very well! my beauty advisor daisy prepared me so well for Coachella and did my makeup so nice! She gave me GREAT recommendations and I love my new purchase! Things I needed at Coachella! Overall great experience! Thank you team for prepping me for this event. I'm honestly so thankful for Sephora providing this service, this Sephora HB for having the last morning appointment in OC, and that staff overall for everything. I will definitely return to this location even though it is a little far from home! read more

Good Makeup & Cosmetics I only came here once to pick up my birthday gift that I get free every year for being a Sephora Rewards member when I am into makeup and always like to look glamours. Everyone looks better with a little makeup. This is a good size store with lots of makeup brands and cosmetics to browse to find what you like for your skin or the colors you like for your makeup look. I like the SmashBox, Benefit, Anastasia Beverly Hills and Boscia brand so far. This place wouldn't have too many options for more natural ingredients in your makeup or skin care products. If you have sensitive skin be sure to read the labels to make sure its ok to use for your skin type. read more

SEPHORA - Birthday Gift - Cosmetics & Beauty Supply Near Me - Huntington Beach, California

I was followed around the store by an employee who thought I was stealing items and was poking around in my bags. She requested that she take back the items I looked at, that I had previously put away already because I didn't want them!!!! She was being quite disrespectful to me and wouldn't let me browse in peace, which was very unpleasant. a poor customer experience! would not go back to this store, sad that i didn't get the name tag. I live in canada and just visited here and this is what I had dealt with my first day here. read more