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New Braunfels, TX

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SEPHORA at Kohl's

5.0 (1 review)

SEPHORA at Kohl's Photos

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3 years ago

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Beauty Outlet

Beauty Outlet

3.7(7 reviews)
0.6 mi

Supporting small business is crucial . Many more options for cosmetologists than Sephora or Ulta…read morecombined . Useful barbering and styling tools . They have hair colors in semi and permanent . They have many combs and tools , wig installments , nail polishes, extreme lashes small lashes and everything inbetween .

I really wanted to have a better experience here. I saw the post about the store relocating in our…read morelocal Facebook group and decided to stop in specifically because I wanted to support a local business. When I walked in, I greeted both employees behind the counter. They both looked up at me, but neither acknowledged or returned my greeting. That immediately made the interaction feel a little uncomfortable, but I decided to continue looking around. While I was browsing the aisles in front of the counter, I noticed both employees watching me very closely. At one point, the woman moved to the other side of the counter, which gave her a direct view of where I was shopping. Neither employee asked if I needed help, if I was looking for anything in particular, or offered any assistance. I can't speak to their intentions, but I can speak to how the experience made me feel: I felt watched rather than welcomed. I actually saw several things I was interested in, but because I felt uncomfortable, I cut my browsing time much shorter than I normally would have. I still purchased a couple of items. When I reached the register, the gentleman greeted me and, after ringing me up, generously added several samples to my bag, which I appreciated. Unfortunately, the samples didn't change the overall experience for me. Customer service starts the moment someone walks through the door, and something as simple as returning a customer's greeting or asking, "Can I help you find anything?" can completely set the tone. I came in genuinely wanting to support this business, so I hope this feedback is taken constructively. I would have loved to leave feeling welcomed and excited to come back, but instead I left feeling uncomfortable and unwelcome.

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Beauty Outlet - Front door

Front door

Beauty Outlet
Beauty Outlet

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The Foundry Salon - Uneven/didnt match the length of the rest of the hair at the base of my neck

The Foundry Salon

4.3(122 reviews)
2.0 mi
•$$

I couldn't be happier with my experience! I got a perm, and it turned out even better than I…read moreimagined. Caleigh took the time & made sure I was comfortable the entire appointment, and paid incredible attention to detail. My hair has amazing texture and looks natural while still being easy to style. You can tell she genuinely cares about her clients and takes pride in her work. If you're thinking about getting a perm or any hair service, I highly recommend her. Thank you for doing such an amazing job!.

I've been to this salon twice in the last 3 months, and to start with the positive, the overall…read moreexperience is very nice. Everyone is friendly and ready to help. My main issue is with the stylist i've seen both times. The first time was a great hair cut especially since i was desperate and it was to make sure i dont look overgrown/ unprofessional at my work. I've been getting my hair done from someone else for my whole life, and the stylist doing my cut here, was in my opinion working with a good base since i was only a couple weeks overdue for my normal hair cut time. So the first hair cut was my normal standard and enjoyed some of the different techniques and textures from this first experience, something to note was the stylist needed help with staying on time and had someone wash my hair for her, keep that in mind. This last time i went i was way more grown out from the last time i came in, i waited 8-9 weeks and my hair grows very fast, like 2 inches in 9 weeks fast. Like the first time, someone had to help her with getting me washed up for the hair cut, both ladys were nice but it felt weird that i was on time (early infact) where as she was still putting color in another lady's hair when the hand me in the chair and i was finished with the wash. That may be industry standard to some but i wasnt a fan of that. Then when she came to cut my hair, i told her what i wanted and somewhat delivered? The hair cut is uneven, some parts didnt get cut or shaved off (i have shaved sides) and i weirdly long part of my bangs that should've been addressed in the appointment but i didnt notice all the parts that needed to be done till i got home when i was able to get a really good look. I had to even shave off a chunck of hair by my left temple because it looked off with it there and was not shaved down properly. Overall i enjoyed the experience of going there and the way everyone is friendly but not the result i was hoping for honestly. I will be going back to my other stylist for my next hair cut so she can fix the uneven hair cut and I'm thankful she is available again. I recommend them overall but definitely make sure you like your haircut before you leave or you might end up uneven depending on the stylist.

Photos
The Foundry Salon - Full highlight, haircut and color balance.

Full highlight, haircut and color balance.

The Foundry Salon - Long piece of hair that should've been cut

Long piece of hair that should've been cut

The Foundry Salon - Unshaved hair with shaved sides

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Unshaved hair with shaved sides

SEPHORA at Kohl's - cosmetics - Updated October 2026

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