Four Stars -- Great Service, But the Fragrance Process Needs Work
I visited the Cordova location on a holiday weekend Saturday morning, and honestly, they held it together pretty well given how crowded it was. Kudos to the team for keeping up with the rush -- customer service was exceptional.
I came in with a mission: find the perfect Burberry fragrance for my mother. Yes, Sephora is pricey, but Mom is worth every penny and then some. The selection was fair -- not overwhelming, but enough to work with.
My one real frustration was the fragrance shopping process. There are no fragrances available on the floor -- you have to request them, and an associate has to retrieve them from a drawer. I completely understand why (people can be dishonest, and theft is real), but the execution is a bit clunky. It feels like shopping for shoes -- you pick a few options, they go check the drawer, and more often than not your size... er, fragrance and size... isn't available. If you go one at a time, it becomes a huge time drain. By the time they're back with an answer, they've already moved on to the next customer, and you barely have a moment to regroup and think through your next choice. I'd suggest requesting several options at once to save yourself some back-and-forth.
The store layout and organization are the standard Sephora setup, so no surprises there. Despite the fragrance process being a bit of a puzzle, I found what I was looking for and I would definitely return. Just go in with a game plan! read more