Do not recommend. We…read moretook our truck in for diagnostics, including an issue with the exhaust. We paid about $400 for the inspection and expected the truck to be reassembled afterward. Instead, the shop left the exhaust disconnected. Because of that, the exhaust heat melted the floor of our truck, resulting in more than $1,000 in damage. When we returned to Crouch with the damaged truck, they refused to take responsibility or pay for the repairs. They also did not offer to refund the diagnostic fee. Most concerning, they admitted they knew the exhaust was disconnected when we drove away but didn't think it was important to call us or fix it before we left. This experience showed a serious lack of attention to safety, accountability, and customer service. I would not trust this shop with my vehicle and cannot recommend them.

We've been using this shop for several years now, and we couldn't be happier with the service…read morethey've provided. They've worked on several of our personal vehicles and they've consistently been honest, dependable, and fair. They do quality work, communicate honestly about what needs to be done, and their pricing has always been fair and reasonable. We highly recommend them to anyone looking for a trustworthy mechanic. They've taken great care of our vehicles, and we'll continue bringing our vehicles here for years to come.

Fantastic and honest work. Been dealing with Ragans for years now and they are always fair and…read morealways do outstanding work. Hands down the best mechanic in west cecil county. Fair and honest pricing, doesn't over charge, very timely work, very thorough and communication is great! 5 outta 5 stars.

I had work done on both my F250 and my wife's Honda Pilot. The work was done very quickly and…read morecorrectly, and for the price quoted, with no surprises. The price was much more reasonable than the Honda dealer quoted for the same job.

I needed a car inspected and Graybeal's was able to get me in sooner than any other shop in the…read morearea. Their price was in the same range as the others, and they worked fast. A good experience all around.

Called about a job, the woman who answered sounds like she doesn't even want to be bothered with…read moreit, which was whatever, I knew these guys do decent work and relatively quick. So I decided to go with it. Dropped off Monday for diagnostic, told her I'd need it back the next day as I have work, she was Overnighting the parts, said that will be fine. Tuesday roughly 2 o'clock in the afternoon I call she said the part was running late, said it would be there "any minute" (i know what that means) and told me it'll be done today she'd give me a call. Never calls. 430 rolls around and I decided let's call again.She tells me it's not done. So I brought up that I was a little confused because she said it could be done today and I still haven't heard whether you guys are going to take a look at my transmission.She proceeded to freak out. Yelling at me. "F*** you motherf*****" and hangs up. Proceeded to play phone tag because she wouldn't speak to me like an adult, just kept hanging up. At this point I'm just confused because I still need my car for work and quite honestly her attitude was terrible from the get go. It's the holidays and I really can't afford to be missing work or dealing with whatever that was to begin with. Told her I'd be there with my dad to get the car. Their hours when you look them up on Safari say 6pm but they're hours are actually 5 pm so unfortunately I was too late. Today at 8 am I basically show up and ask her as calmly as possible what's going on with my car. She explains what I already knew. She then says I'm talking Over her when I didn't even get a word out. I'm just trying to tell her I need the car. I'm not even trying to speak of the situation that happened before as I am going through my own problems as it is and I don't need to be worrying about whatever her problem is. And again she acts like a child tells me to leave and walks out of the room. This is now the 2nd time I'm basically denied my car. She didn't ask me to pay some up front or anything. She was unwilling to hear my situation that I work over 30 minutes away and that I at least needed the car back until my next day off she just kept freaking out. I asked the gentleman behind the counter to explain to me what's been done so i could drive it away as is and I was told to leave by him too. I genuinely don't understand. After this she bursts out the door at me, I'm standing by the front door, have no clue what to do cause I wasn't exactly sure her intentions. After that I just threw my hands up and left. Unfortunately I couldn't get anywhere with non emergency police numbers earlier. I just wanted to leave with my property at that point. I was still willing to pay and did pay when I left but i am now cheated out of a days pay and feel that after this experience it's quite unfortunate that a business is willing to do this to people so close to Christmas time. All I wanted was my car back for like 1 day maybe 2. Never have I dealt with someone so Miserable. So I left, about 930 or so I get a call it's done from someone else. I thanked him for calling me and said I genuinely don't understand what exactly this is for and there she goes, in the background "maybe if you didn't run your mouth " lady, I never said anything rude to you I only said what was true. You ignored me 2 times about my transmission . And the second it became an inconvenience to you, you flipped out. I really just don't know what to say. Only reason I give 2 stars is because I genuinely never had an issue with their work. But I hope and pray that this deters anyone from getting work done on your car here because it seems the second something inconveniences you as a customer they don't care. Or at least she doesn't.

Purchased a car with them, no pressure and it's a solid car. (Toyota) Test drive went well, they…read morehandled the paperwork, temp tags, etc. and had the plates arrive from the MVA in the mail. A smooth transaction, and we've had the car for a couple of months now. If they are carrying a car you're interested in, they are worth the trip.

Purchased a car through their Vehicle Donation Program and have had nothing but issues with this…read morecar that allegedly passed MD State Inspection by another good ole boy auto shop in town. Within a week of purchase, the radiator blew, major oil leaks, and within 6 months of purchase, blown head gaskets. Trying to sell this vehicle now and being told by another mechanic that this car should never have passed inspection due to exhaust and other tire rode issues. Please do not purchase a car from this mechanic shop. Save your money and go to a shop that knows what they are doing and hires real mechanics and no young kids from the STEM program to work on customer's vehicles. I feel like I was sold a lemon from the start. Totally frustrated with the place.

I've been taking my 2010 Honda to this shop for years. Every experience was great. I would…read morerecommend them highly. My last visit was 12/30/24 and I was treated wonderfully by Steve. Thank you!

My 2007 Saturn VUE was well worn when I brought it into Morgan's. The underside of the car had…read morebecome terribly rusted, unbeknownst to me, and not one mechanic would attempt to repair it, even mechanics who had claimed they could when i called and brought it in. It was strongly recommended that I try to sell it. When I took it to Morgan's I was looking to see if I could trade it in although I couldn't really afford even a used car. But, Mr. Morgan took one look at it and said he could fix. 4 days later the damaged metal underneath the car had been welded and fixed. At half the price. Morgan's is the best. I've brought it back a couple of more times for far less extensive work and had the same great result. They are very responsible, professional and pleasant.

Our tire blew out late Thursday night on the way to our vacation destination. We needed a quick…read morefix. Randomly, through our insurance company, we had our vehicle towed to Wilson Tire & Alignment. What a great choice! As soon as they opened in the morning we were in contact and they said they had to order our type of tire but it would be in by 11. A short time later they called back and said they could actually patch the two holes because they weren't as bad as they originally appeared. They could have us on our way in a short time. We let them know we would get there as soon as we could find taxi service or an Uber. They offered to drive ten miles to our hotel, pick one of us up and transport us back to our vehicle. Overall, two patched holes and transport to their business set us back just 30 dollars. On top of that, one of the employees wrote out the directions he would take to get to our destination. Wilson Tire & Alignment went above and beyond to help some out-of-towners get back to their vacation. I couldn't recommend it more!