We recently hired BAYADA's private duty aides to provide 24-hour care for our terminally ill…read moremother. My sister or I were almost always also present, but we needed an aide to assist with bathing, toileting, and so the family caregiver could sleep at night. We hired BAYADA aides for approximately 2 1/2 months during the COVID-19 pandemic, until my mother died. As a retired hospice employee, I have seen many home health care agencies, and had previously used two other Wilmington companies for Mom's care. BAYADA's private duty home health aides are far and away better trained and of higher caliber than any other such agency I've seen! PROs: 1) Services began very quickly, just 24 hours after I contacted the agency. 2) The office staff were organized and responsive. 3) Aides were consistently pleasant, respectful, on time, had good hygiene, reliable. The very few times we had problems, the office accepted our concerns and removed that aide from our schedule. 4) Aides were well-trained and enjoyed their job and their employment at BAYADA. 5) Generally positive attitudes! CONS: 1) In 2 1/2 months, we were unable to settle down to a schedule with less than five aides/week covering the 24/7 schedule, as we'd hoped. There were several factors that complicated scheduling, including: COVID-19, we had a large dog, our location (N. Wilmington.) The constant parade of new aides who each required orientation at the beginning of each shift, was tiring. 2) It is nearly impossible for an agency to guarantee 24/7 coverage and not have gaps. There were two times that employees did not show up, but the employee ending her shift needed to leave. If a family member had not been present, my mother might have been left alone. [although company policy states that the aide cannot leave until her replacement arrives, some of these aides were hurrying to another job or to care for their own child.] In sum, however, I was very, very pleased with BAYADA's private duty aide service.

From the owner: BAYADA was founded on the principle that health care gets better when clients get better care at…read morehome--the place they most want to be. From the nurse, therapist, or aide in the home, to thousands of committed employees supporting their work, delivering that care is our highest priority and greatest joy. The core values of company philosophy known as The BAYADA Way--compassion, excellence, and reliability--are ever-present in our daily work. Its tenets are timeless. The BAYADA Way is our shared "true north" that embodies the essence of what we stand for, believe in, and value.