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    Ask the Community - Senior Helpers

    Visiting Angels

    Visiting Angels

    (4 reviews)

    We are a companion company. We care for a variety of people that may need care and companionship…read morefor many reasons. We provide respite for the families of loved ones. We give clients and their family members security in knowing we care as much as they do about our job. We provide and promise dedicated care plans are followed that are provided by the doctor and family. We take our responsibility to families very seriously.

    Visiting Angels of Myrtle Beach took care of my Dad 24/7 365 for almost 2 years.  It was a very…read moregood experience. Josh was managing things when we started and he understood the level of care we needed.  Only had one bad experience and after talking with Josh he didn't charge us for that day.  Early on Josh had set a schedule so for the most part we had the same caregivers. They became part of the family. The caregivers also had to deal with my Mom and to say the least she wasn't handling Dad's illness very well.  But, they were kind and respectful.  Josh handed the day to day operations over to Melanie during this period and the level of care never changed.   About 2 years after my Dad passed away, Mom needed some physical therapy but we didn't want her driving anymore.  Called Visiting Angels and once again they got us setup with some wonderful caregivers. By the time COVID hit and my Mom was now isolated we decided to have caregivers come just to spend time with her.  They were a perfect match as my Mom would enjoy gabbing away with them.  They would do anything she asked. If you're trying to make the decision about bringing strangers into a loved ones home, know that Melanie and the other Visiting Angels staff will do their utmost to help you through a difficult time. Myself and my sibling didn't live close but we felt that our parents were being well cared for.

    TheKey - Senior Home Care - TheKey Home Care Caregivers

    TheKey - Senior Home Care

    (3 reviews)

    We recently utilized the Key to provide 24/7 care for my mother while she was on hospice. Their…read morecommunication was excellent, and I couldn't have asked for more caring or compassionate caregivers for my mother. We spent a significant amount of time with two of the caregivers, and it felt like they were there as much for our family, as they were for my mom. We can't thank them enough for being there for our family!

    I hired Home Care Assistance in Myrtle Beach to provide care-giving for a friend of mine who has…read morebreast cancer and is undergoing chemo treatments. She's experiencing severe fatigue, nausea, pain, and weakness. I found Home Care Assistance in an internet search, looked at the services they provide, and read reviews posted on their webpage. What I wanted for my friend was having nutritious meals cooked and put into the fridge and freezer for her to eat when she felt able to eat and also housecleaning. Her husband is disabled and can't walk well or stand up for any length of time so they're both unable to do these things for themselves at this time. I live in a different city and state so I can't take care of them myself. The Home Care Assistance representative I met offered far more than cooking and cleaning. I was told that special recipes catered to the needs of chemo patients would be provided for my friend, from a nutritionist. My friend would be able to choose from these recipes and they would be prepared for her. Not only would the house be kept clean, but they also offered giving rides to appointments, helping her with medications, etc. It just sounded perfect to me. I hired them to come 4 days per week for 4 hours at each visit. We agreed that we would figure out whether or not the amount of time per visit needed to be adjusted, as we went along. This is what happened - the caregiver would prepare a breakfast of eggs for my friend if she felt like eating while the caregiver was there. No recipes from the nutritionist or otherwise were ever shown to my friend and nothing was ever cooked for her, no meals that she could eat for lunch or dinner. The house-cleaning left much to be desired, as I discovered when I came to visit her recently. I'm left wondering what the caregiver did during all of that time. I paid for these services for 9-10 weeks before discovering what was going on because my friend is so weak and sick that she's in no position to complain about anything and I wasn't there. While the representatives made nice gestures like dropping by to say "how are you?" while my friend was having chemo, bringing her a cake on her birthday, and sending me emails, these things are not important to me or to my friend. What was important didn't happen. The management's communications with me were focused on what they called "challenges" "difficulties" and "going above and beyond" for my friend. It was either a conscious effort designed to make me feel like they were doing me a favor by allowing my friend to be a client or else their caregiver was focused on complaining about her job. The two caregivers my friend had during these 5 weeks both made it clear that they had issues with their bosses and one of them quit after being dressed down by the manager in front of my friend. I'm giving them 2 stars instead of 1, only because this is a fairly new branch/location of this national company and I don't think they know what they're doing yet. Perhaps they'll figure some things out as they go along. The reviews you'll see on their Myrtle Beach branch website are not coming solely (or perhaps, at all) from clients in Myrtle Beach. For instance, Dr. Noam Chomsky is a professor at M.I.T. and they've posted a review from him on their webpage. I imagine that this company does provide great services in other locations, in larger cities. This is the first Yelp review I've ever posted. I joined Yelp so that I could post this review, not because I'm angry, but because someone else may benefit from it. It's a long review and if you're still reading, it's probably because hiring a caregiver for a loved one is one of the most important decisions we'll ever make. I'm very sad that my friend hasn't been well-cared for during this time period, but the good news is that it was easy to find a replacement for this company and we now have a caregiver who cooks great food, cleans the house, is cheerful and friendly, and easily does all of this in 2 hours per visit. She's very nice to my friend and uplifts her. Good luck with your search and I hope that your loved one receives quality care.

    Hope and Freedom Home Care

    Hope and Freedom Home Care

    (7 reviews)

    Hope and Freedom Home Care is by far the best agency around. It is a pleasure working for such a…read morecompassionate person. Ms. Angela is doing it right! Not only does she care about her clients, she care about and is very supportive of the ones chosen to represent her agency. The office staff is professional, effective and efficient. It's more of a family environment than a work place. Never, have I worked for for an agency so considerate and genuine. Thanks for your generosity.

    I will reserve star ratings but I will say this I started with Hope and Freedom the day after labor…read moreday 2023 I had 7 days so I was assigned 2 care attendants Sun-Thurs And Fri^ Sat At first everything with my weekday lady was wonderful and was until she got comfortable she became unreliable the weekend lady was great except she had a chronic cough and refused to practice social distancing or washing her hands so it became necessary for me to get others involved she still refused if I catch a cold it could wipe and no one seemed The office staff were bullies who tried to intimidate me on a few occasions into changing my hours to accommodate other clients as if they were more important it became necessary for me to switch agencies months before having them as my agency they were my incontinence supplier I did not know this I thought my case manager sent that stuff just to petty after I left them they cut off my supplies that is the most unprofessional move they could make because they show how unprofessional they are one of the lowest paying agencies in town and wonder why the staff member had no gas to get to work. I am appalled that to try to exact revenge on me was at the forefront of their mind acting as if they were hurting me by pulling my supplies that is petty inhumane and unprofessional I am sorry I ever used this agency for thar alone not to mention the mental distress of running from someone who was here in my home to give care with a chronic cough and refusing to do due diligence to ease my mind I am glad they showed my case manager their true colors at least in my case germs are germs not to mention the weekday aid went in and out of my refrigerator like she bought groceries and ate 70 eggs in 2weeks alone

    Senior Helpers - homehealthcare - Updated May 2026

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