When we really needed to find someone we trust in a difficult time, the Angels were there. My…read moremother likes the company and the companionship. It's a great match.

So we used VA's services for a month straight. My mother was required to have 24/7 care aka…read morebabysitting, until she was able to move from independent living into a memory care residence. I have mixed feelings about the service the VA's provided. As expected, there are great caregivers & not so great ones... we experienced both. We really loved Saffron, she was excellent with my mother personally, also took charge about making her breakfast, doing laundry etc. Mary was really competent too, took charge and was really kind & caring. A few of the not so great things we experienced: *One caregiver kept talking about how poor she was, and how much the VA's paid her. It was very uncomfortable *One caregiver was sleeping when I FaceTimed my mom on 2 separate occasions *When a caregiver was late, the one waiting for her chewed her out in front of us which was super awkward & unprofessional *One of them hovered over my mother, following her from room to room the entire time she was with her *Somehow there was a huge miscommunication regarding whether they were allowed to administer meds or not. I specifically asked one of the phone employees & was told no. 2 weeks later I was told they could, this was after mom's meds got completely messed up bc she couldn't figure out how to take them herself. The caregivers started administering them if I put them in the weekly pill boxes, but my mom was still taking them whenever she thought of it. They eventually brought a lockbox, but it wasn't big enough for both pill boxes *The night before mom moved, THEY LOST HER. One of the women from HQ called me at 10pm, said that my mom & a fellow resident wanted to take a walk around inside the building, and by the time the caregiver on duty followed them into the hallway they were gone. The other resident was categorized as "non ambulatory", so they definitely weren't moving very fast. They literally had one job, and majorly failed. They found them pretty quickly, but it could have been a nightmare, like what if they wandered outside? A great thing they did was get my mother a mechanical cat. She wasn't able to take her cat with her when she moved, and the VA's thoughtfully gave her one, which she loves. All in all, they provide a necessary service if you're not able to care for your loved one yourself. I would have given them 4 stars, bc nothing with that many moving parts is going to be perfect, and overall they were proactive about solving the inevitable hurdles that arise. But the fact that they lost my mom was not ok -in general- coupled with how insanely expensive it is.

Was not very pleased with the type of care given to elderly relative. Caregiver called off several…read moretimes in just 4 months leaving no one to care for relative. She spent more time smoking outside and on her phone attending to her own personal problems then watching what she was supposed to be doing at her job. Office never sent another caregiver to to take the shift. I'm extremely disappointed in the quality of care and the condition the house was left in. elderly relative was left with rotting food to eat, and most meals were frozen meals instead of prepared food, while refrigerator and pantry was well stocked. I'm Curious about the type of individuals that go through the hiring process...

Theresa Berger, care coordinator, is doing an outstanding job, assessing care needs and scheduling…read moreappropriate care givers. She is a gem in rough and deserves to be recognized and compensated for her years of experience and daily stress of a care coordinator. Thanks Theresa!!

My husband was in the rehab section of Paramount of South Hills. He received excellent,…read moreindividualized care. Every member of his team treated him with respect and compassion. The entire staff at Paramount were pleasant and helpful and you can tell that they all enjoy their work and that they truly care about the patients. The nursing staff were excellent! While I hated for my husband to have to be there, the obvious dedication and compassion of the staff made me feel comfortable leaving him in their capable hands. My husband received speech therapy, and, in the short time that he was there, we noticed definite improvements in his speech and comprehension. Occupational therapy and physical therapy also were great--both in the services provided and the advice as to how to adapt his environment and his activities. The facility is very clean, the rooms are spacious, and the dining and lounge areas were comfortable and inviting. My husband enjoyed a variety of foods and was provided with alternatives if he did not want what was on the standard menu. I'm hoping he won't expect that same variety and flexibility now that he's home. If you are in need of a rehabilitation facility, I highly recommend Paramount South Hills.

The company is great to work with - always up-beat and on the ball with kind and compassionate…read morecaregivers. Would recommend them 100% for any in-home needs!

We moved my father to Paramount Bethel Park in March of this year. It was a confusing and…read moredifficult time for everyone, but Tonya, the Admissions Director assisted us through it all. She was compassionate, involved, and knowledgeable about all aspects of what we needed. Her help in getting my dad in a beautiful room was exactly what we needed but didn't know how to go about securing. While the transition is never easy Tonya and the staff ay Paramount Bethel Park have made him (and us) feel welcome and cared for. We would, without hesitation, recommend Paramount Bethel Park to those looking for a safe, caring and beautiful place to live.

Please do your homework before placing your loved one at this facility. Please ask questions,…read moreturnover rate of staff, how many agency caregivers are working, caregiver to patient ratio. Look at the turnover rate of the people running the place. Are nurses passing meds or Med Techs, are the people providing the care CNA or caregivers, will you be notified of any changes in your loved ones condition, what exactly do you do you mean by "assisted living". What does that include? What is the average time to answer a call bell..but please do not be fooled what they do is send somebody in to quickly turn off the light and will tell your loved one, " I will tell the nurse." Help is usually at least 30 minutes away or more. Due to Covid the meals were in the room brought up in a cardboard box and 99% of the time my moms food was placed out of reach. Never opened or set up for her to eat. Not to mention the food is cold and the tiny plastic utensils that are handed out are the size for a preschooler to use and very flimsy. Many of the meals I would have a hard time eating due to the size of the bun or meat itself let alone an 85 year old woman with missing teeth. Often times the meals were just left all day without being picked up. My moms pills were left on the bedside stand more than once and I even found medicine on the floor that I am certain was charted as given. My moms pull up many times was soaking wet with urine, she did develop skin breakdown, that I had to mention to the staff to get ointment to put on. They never even saw it. Using a wipe after changing her was never even a thought, something else I had to tell the staff to do. Many meetings with the people running the place did nothing. They sat there and listened and all these false promises that never happened. My moms personal property was used for other residents, they would just come in and " borrow as needed," even during Covid. I caught the staff playing on her computer while she was asleep. Items went missing more than once. My mom like so many older people was afraid to say anything to me because of the fear of the ramifications. The second and third floor reek of urine. During many visits to my mom I would be there for hours without a single soul checking in on her. We ended up hiring help to sit with her on top of paying that astronomical prices of that place. I ended up calling the state and other places to look into this facility. I could write a book of horrors and just might. I just am trying to help others not to be fooled. I believe that place could sell snow to an Eskimo. Please do not hesitate to reach out to me, 412-742-8015. I will be more than happy to provide proof to anybody that is looking at the Paramount at BP. We had cameras installed so my complaints and concerns are 100% documented. If I could save just one elderly person from what we went through I would feel happy. I would not put a dog at this place.

I had a couple of excellent individual nurses but the administration of this place is awful. They…read morelied to a hospital about me being non compliant because they didn't want to admit they were too short staffed even though I was only 2 visits a week. They sent a nurse to my home who stole medication from me and did not take ANY ACTION against her and she's still on staff. I do not recommend anyone go to them. Please see my review on gallagher's monroeville office for more details.

Following my multiple discharges from South Hills Acute Care, I received home health care services…read morefrom Gallagher Home Care and I am very grateful for the excellent care I received each time. The nursing care I received was excellent and note worthy. My nurse, Meghan, consistently demonstrated professionalism and a genuine concern for my recovery and well being. Her knowledge and kindness gave me great comfort and confidence in my transition to home. Everyone on the Gallagher Home Health team was always respectful and courteous. I received high quality, patient- centered care. I would confidently recommend Gallagher Home Health Care to anyone seeking excellent home health care.

I would highly recommend this Senior Care home service (Perry Hwy Branch). We hired them for my…read moremother in hospice to be there 24/7. They quickly came to us to the hospital to coordinate starting her care the minute my mom got home. They worked together w the hospice nurses and Sharon the care coordinator made regular visits to make sure things were going smoothly. I especially appreciate the personalized communication and support while going through this difficult time. Kim

We arranged for Home Instead care for my father, and one of his care givers stole $25 k by using…read morehis credit card before we found out and stopped it. We tried working with Home Instead and the county detectives to prevent him from ever working with a senior again, but after nearly a year, it seems that nothing will be done to stop it. I have heard very good things about Home Instead, and there were some great care givers I interacted with, who I would highly recommend. However, stealing large amounts of money from a dying man is not OK. In the end there was video and other evidence, but nothing happened. This isn't about the money for me, but I don't want anyone to have this happen to them. Home Instead and the investigators should have blackballed this guy for life --- but now he could be taking care of your Mom or Dad. That's very, very wrong.

My MIL recently broke her hip and needed to have home care. She was assigned an O.T. who comes…read moretwice a week, a P.T. that comes three times a week, and a nurse that comes twice a week. The staff from the JAA have been amazing. They are patient and kind and really knowledgeable. They really listen to us and my MIL's needs and really take care of her. I can't recommend them enough.