Concordia Of South Hills Review December 12, 2025…read more Furnishings: Five Stars. Excellent. A nice blend of modern and traditional. The lamps and the pictures are beautiful. The furniture is very nice and well placed. Nice grouping of chairs and tables for socializing. No clutter. Décor is modern and beautiful. Food: Five Stars. Food is excellent. A nice blend of local favorites and classic food. It would be nice to have an afternoon cup of tea or a cookie. Staff: Overworked and tired but friendly and helpful. Understaffed but everyone is nice. A special award should be attributed to Ariel who adds a nice touch to Food service by supplying handmade (by local students) beautiful bibs for the residents. Understaffed, he has done the work of four people when he is alone on duty and he deserves an honorable mention. Excellent promotion material. Cleanliness: Five Stars. Review by Dorothy Loose, resident

My mom was there for skilled nursing for 20 days. Calls to nurse were ignored, food was not good…read morewith items constantly missing. Asked to have her showered three times and in 20 days was only showered 2x. She would ask for food and they would totally forget until I had to call in. Upon discharge had to request prescriptions to be sent multiple times after I was told they were sent. She was left in chair for very long times and told to go to the bathroom in her diaper. Although everyone seemed very nice when you spoke to them the level of care was very poor. My mom had two falls while there as not enough support around. Had to intervene many times for attention/care. Would not recommend unless you are available to be there to assist most of the time.

This being a first experience with hospice in a families home has been not a good experience…read more Comfort meds took over 23 hours to arrive in family's home, we were misguided on processes of getting a service in the home. Manager Jody has failed family on two occasions. We do not recommend this company for end of life services..

Family Hospice of UPMC is terrible. My father has them for 2 1/2 years and then one day they…read moredecided to drop him because they felt he was not terminally ill no more. They gave us a one-day notice. We appealed it and we lost. We tried to get rid of them before but they begged us to stay. But when the tables were turned they could care less about the care for my dad. Poor communication. Poor customer service. UPMC in general is terrible so is there hospice care. By seeing the reviews I see I stand correct

I served time here after having leg surgery. While some of the staff are incredible, other are…read morelazy, could care less that your call light is on and make it a routine practice of running up and down the halls screaming in the middle of the night. The night shift nurses can't / won't correct them because most of them disappear every half hour to go outside and smoke. Some of the nurses from Nigeria and Cameroon don't speak clearly enough to be working with patients. Oh, you will get the dog and pony show when you go to check the place out but it's never like that. Patient are left in front of the nurses station for hours with nothing to do. The 24 open door policy is a laugh - you have to ring a bell and get buzzed in which can take a while. If you are on one of the good floors with a private room then you won't have to beg for a shower. The top floors are the nicest but that's all out of pocket living. The food is universal across all of the UPMC facilities; this place serves the same boring menu every two weeks. You can get alternates like a hamburger or wings but be prepared for ATTITUDE. If you are eating in your room you may or may not get a replacement meal. The place can be loud even with locked units. Some nurses have true attitude and talk to you like you are five year old. Well, that is if they can get off their cell phones or stop text messaging long enough.It is a shame that the older residents are treated like crap. No sooner do they get done with dinner are nurses and aides getting them ready for bed. Is it any wonder why they are up and screaming at three in the morning. At first glace the place seems nice but if you need to stay more than a week, prepare yourself to get shuffled from room to room. Because of their complete incompetence I lost a huge chun of 2016 while they screwed around milking my insurance company.

What most people say about Canterbury is true. There are good things and bad things. To start with…read morethe bad things -- There are long long waits to get an aide which is very distressing to the person who doesn't want to go to the bathroom in their pants. They also forget people are on the pot or the bedpan. The aides get annoyed if you seem annoyed with them. They put people who need to be watched in a semi-circle in front of the nurses' desk. This is on the first floor skilled nursing section. Many have dementia and apparently don't belong on that floor but the staff says the families refuse to allow them to go to the appropriate unit. These poor people sit there and some of them call out repeatedly for something but are completely ignored, some make odd noises, some talk to themselves, they rock and make odd movements of their feet, hands and arms. Seems there is no activity room to put them in with an aide in charge to watch over them. But can't they renovate a couple of rooms into a space for them? There is a very very large room at one end of the hall and there is a ton of room in there for these patients who are in front of the nurses now and an aide can look after them in that room. Why isn't this space used? Some are in severe emotional distress but nothing seems to be done to help them. The nurses and aides will say they tried but then they just give up. There's noise during the night as some patients continue to call out for friends or relatives or aides for help. The frustrating thing is, the aides will say nothing can be done. So SAD!!!! It seems to me that some reorganization is needed. And maybe they need to spring for higher salaries to get good people who will stay!! So lets look at PT. Again what reviewers say is true. They have good PT and OT therapists but you can see they only have very limited time and it seems like limited interest in helping a patient progress further. At a certain point they declare the patient is not able to improve and then they have to check out and go home based on that declaration. I've seen other nursing homes where PT is very very willing to keep on helping a patient back to their best possible condition and will keep on trying. Maybe success is slow but it is success. So if this is rehab, I think they should change their attitude and try to give more instead of forcing a hasty exit. What's the point of sending a patient home before they are ready and then getting them right back again after they fall? Canterbury has a large garden outside with a large trellis for shade. It is a good place to take your loved one for a stroll in a wheelchair or with a walker, drink some ice water, eat a snack at a table, and look at the lovely landscaping and flowers. This is a huge plus. The lovely sunroom next to it is also ideal. They have many fun activities geared for the elderly in the dining room, and occasional things to do in that very large communal gathering room I mentioned. It has a piano. They have special services like beauty salon, hearing, vision, etc. and a podiatrist that once in a great while shows up but is always booked. Beauty service is also always booked. Their administrative staff is warm and friendly. I would like to see them do a serious makeover of their aides situation, their too-fast PT situation, and their location of the dementia/must-be-watched patients into the communal room with an aide to talk to them, ask them questions, and do whatever is needed to help them be their best selves. I also think they need to pay their help more instead of paying too little and griping when they leave for a job with more pay. Why wouldn't they? Thank you for reading.

My husband was in the rehab section of Paramount of South Hills. He received excellent,…read moreindividualized care. Every member of his team treated him with respect and compassion. The entire staff at Paramount were pleasant and helpful and you can tell that they all enjoy their work and that they truly care about the patients. The nursing staff were excellent! While I hated for my husband to have to be there, the obvious dedication and compassion of the staff made me feel comfortable leaving him in their capable hands. My husband received speech therapy, and, in the short time that he was there, we noticed definite improvements in his speech and comprehension. Occupational therapy and physical therapy also were great--both in the services provided and the advice as to how to adapt his environment and his activities. The facility is very clean, the rooms are spacious, and the dining and lounge areas were comfortable and inviting. My husband enjoyed a variety of foods and was provided with alternatives if he did not want what was on the standard menu. I'm hoping he won't expect that same variety and flexibility now that he's home. If you are in need of a rehabilitation facility, I highly recommend Paramount South Hills.

From the owner: Paramount Senior Living at Bethel Park continues to be one of the premier senior living facilities…read morein Pennsylvania that offers independent and assisted living services. The foundation of our community is built on our commitment to our residents as well as their families. Our services are different, just like no two residents are different, that way you get the care you need. Learn more about our Senior Living Communities and services here and schedule a tour!

Dreadful care especially in Memory Care unit. Consistently understaffed. Poorly-qualified and…read moretrained staff also grossly underpaid. Staff work double shifts to meet the 'standard'. Food unappealing, served cold, and nutrient-poor. Residents suffer neglect with hydration, nutrition, and hygiene - frequent preventable ER visits ensue as result. Responsibility for this rests solely with upper management whose profits are not suffering. Do NOT send your loved one here.

From the owner: Here at the Pines assisted living community, we recognize that the little things make all the…read moredifference when it comes to addressing your unique style of living -- from keeping our outdoor floral gardens maintained and beautiful, to keeping our aviary full of lovely and interesting birds, to preparing wonderful meals that make our residents feel right at home. Here, senior residents can experience the widest range of unsurpassed services and amenities. Our residents enjoy settings that are as interesting as they are comfortable. They can choose from a great array of social activities and recreation programs. And they can receive the assistance or professional care they many need, 24 hours a day.

My FIL was recently admitted here after he broke his hip during the holidays. All the nurses and…read morefront desk have been wonderful. He has since been placed on hospice care while staying at this facility and again all the nurses we've talked to have been very knowledgeable and helpful during this whole process. The facility seems clean as well.

I have a friend who was at Genesis. She received almost no care. The place was filthy. She had…read morevomited and the pan was never emptied until one of us (who were visiting) emptied it. There was dirt on the floor and debris everywhere. But worse than that, she received very little care. They were understaffed. She would wait for hours or more for a shower or for attention for a need. There seemed to be no doctor or nurse monitoring her physical condition. She was unable to keep food down and was very undernourished. The care here was subpar to say the least!