Trish is so wonderful to deal with and kind hearted. Truly meant to help others in any way…read morepossible. I think she was born to help those in need

do not work for this company they will fire you without any evidence or proof of what they accuse…read moreyou of. they will send you to places that are far away from where you live they have a new stupid app system where you have to basically beg for shifts and you may or may not get accepted so there is no real steady work they will also drop you as a client without worrying about if you have care or not . they are all around bad evil people

Not sure how it attained 5 stars. We cancelled our contract after the first week of people not…read moreshowing up, inconsistency in scheduling (even though that was our main request), "system issues", and schedule changes. If the requests are not able to be met, let the customer know rather than get their hopes up.

I was referred to apria by upmc for cpap supplies. I have never worked with a more inept…read moredysfunctional company. They should be a case study at university of everything not to do. I spent hours and several calls trying to get these supplies. I did everything but go into their system and order the supplies myself. After 3.5 weeks of trying to get the supplies and being told my case had been escalated, I had to throw in the towel and cancel everything. from wrong pricing, to reliance on overseas call centers, to being hung up on by frustrated customer service that didn't want to deal with my account , to lack of communication to finally a call with management who still couldn't tell me if and when I would ever get my stuff shipped. I finally gave up. I will be sending a detailed letter to upmc begging them never to refer someone here,

Apria, respiratory division is not patient care focused and leaves the patient without the…read moreresources they need. For the past months we have been trying to secure a portable oxygen consentrator for our elderly father so that he was not "trapped" in his home. We basically were sent on a wild goose chase securing a physician order and completing other paperwork in coordination with the physician office. Apria never followed up with a phone call to keep us posted on hoops we needed to jump through during this process; just silence until we initiated another call asking why the order hadn't been filled. We finally had secured everything, of the ever changing requests and were told it would take 30 days for processing and then they would bring the portable concentrator. Once again, not hearing back from them we called and were told that they don't have any portable concentrators and would not be getting any in the future. When I asked to speak with a supervisor I was told "they will just tell you the same thing." So in essence, we have wasted the past 3 months trying to secure this portable concentrator so that our elderly father could enjoy a bit of life outside of his apartment walls. This is a travisty! They lack passion and compassion for people at risk.