My mother was a resident here for 12 years, beginning in independent living. She eventually was…read moremoved to nursing and then hospice care. We had wonderful care and made many friendships. I have experienced such compassion, even when she became somewhat difficult at times. We never had a problem with anything going missing. Once she became low on funds, the office helped me apply for their Benevolent Care fund, and later gave me much assistance in applying for Medicaid once she was in hospice. They cared for both my mother and for me, and I am very grateful.

I'm sorry, but I would never let my family member be admitted to this facility. The staff or other…read moreresidents steal your clothing. The staff is not compassionate to their clients needs, and if your family member gives the nurses a hard time, they just ignore them. This is unacceptable. I found they did nothing to help my aunt and once insurance was up they just luck you out there.

My parents wisely decided to move to Friendship Village about 8 years ago and what a gift that has…read morebeen to me and my brothers. Over the course of a few years, my mom has moved to the memory care unit and my dad just recently has (thankfully) relocated to the health center where at 90, he gets the round the clock care he needs. There is a reason I have seen Friendship voted one of the best places to work in Pgh. - the attitude of each employee, from housekeeping staff to kitchen to nurse is remarkable. As the daughter of parents in care, I am able to reach out to any of the employees to get a report or ask for advice or help.The staff always replies promptly and with great empathy and concern. I can't tell you what peace of mind that is. I am never treated as an annoyance or a bother. People are genuinely glad to help improve the daily lives of my parents. In fact, at times I feel like our family is the only customer they have! The compassion and warmth of the staff is truly remarkable. My mom and dad are always up and dressed and clean whenever I drop in, and they are engaged with others at their level. They are treated with respect and dignity. I have even become acquainted with some of mom and dad's neighbors from when they lived independently. It is a very warm and welcoming community and I hope some day I can afford to be in a place like this so my daughter has a light heart and little burden when I am older. :-)

My Mom was in the care unit , they were supposed to take care of her 24/7. They did not. When we…read morewere there, the nurses and aids would not even check on her! She got a UTI, which no one caught!! She ended up dying from that UTI and other infections down there. Friendship Village is NOT friendly at all!!! I would rate less then a one star. Don't let your loved ones go there for care!

My Aunt had the unfortunate situation of being in 3 of these facilities in the Pittsburgh area over…read more6 months. South Hills was, by far, the best. Every staff member I worked with, both medical and non medical was on top of everything I asked about. They really cared. Like all of these facilities, they can always use more staff but the staff they have is high quality and that matters. No one wants to be in these types of facilities, but if it's needed, consider South Hills Post Acute.

This was, without question, the worst healthcare facility experience our family has ever had. I…read morewould never recommend sending a loved one here--especially a parent. My mother was admitted for rehabilitation, yet during the nine days she was there, she never received the rehabilitation she was admitted for. A physical therapist finally came to see her after she had already been there for seven days. By that time, she had spent most of her stay lying in bed. What made the situation even more upsetting was that she was often left in bed because no one would help get her dressed or out of bed. There were also times when she was left sitting in urine without being changed promptly. No patient--especially an elderly person--should ever be treated that way. Even more concerning, she was not given her insulin as prescribed. To make matters worse, the attending physician never saw her during her entire stay. The first time I visited her on the second floor, I stepped off the elevator and was immediately met with the smell of urine. That was a major red flag and reflected the overall condition of the facility. After nine days of virtually no meaningful care, we decided to remove her. Instead of facilitating her discharge, the staff delayed the process for hours, telling us the doctor had to see her before she could leave. Our response was simple: **Where has the doctor been for the past nine days?** We felt the delays were unnecessary, so we took her out rather than continue waiting. Based on our family's experience, this facility failed to provide the basic level of care my mother deserved. Our elderly loved ones deserve to be treated with dignity, compassion, and respect. When families entrust a rehabilitation facility with the care of a parent or grandparent, they should be able to expect timely medical attention, prescribed medications, rehabilitation services, assistance with basic hygiene, and a clean environment. One final thought: if the time and energy spent responding to negative Google reviews were instead focused on patient care, I believe this facility's reputation would improve on its own. Great reviews are earned through quality care--not through responses to criticism. Families are trusting you with the people they love most. That trust should always be your highest priority. Sadly, that was not our experience here.

The community is amazing. The care, activities and dining is incredible. It's located in a…read moreconvenient area and is easy to get to. The staff treats residents as if they're family members.

Placing my father in a dementia care facility was something I prayed I would never have to do…read more Although dementia has robbed him of so much, we still see him as the greatest father in the world. After visiting quite a few facilities, we chose Artis. It is bright and clean. The staff are friendly, caring and understand how to care for dementia patients. Although it is a secure facility, it doesn't have a "locked in" feel. My father has been at Artis for two months now. I cannot begin to express my gratitude to the entire staff. They treat my dad like family. They call him by name. They genuinely care about him. He is clean. His room is clean. He participates in activities like exercise class, bingo, noodle ball, movies and more. He is happy and comfortable. No, it isn't home. But I feel that it is as close to home as it can possibly be. I know he is safe. I know he is cared for. I know he will not wander away. Thank you to every single member of the Artis staff.

I'm writing this on behalf of my dad who needed rehab after his knee surgery. His Physical…read moreTherapist, Melissa, Carly and the rest of the staff that worked with him over the last few months were absolutely wonderful. He has nothing but kind things to say about them. They were pleasant, caring and made rehab something he looked forward to every week. He will miss his weekly visits there. Anyone looking for a rehabilitation facility should check this one out! He highly recommends it!

I just love it here at Marcy Hospital. I especially enjoy my doctors and nurses in the…read morecardiovascular department. I also love the Chapel and the Gift Shop.

The ER staff is awful. I walked into them all fighting with each other. Just what you want to…read moreencounter as you're already shook up. Let people sit in halls unlimited hours for a bed. Halls smell like weed. No razors?? What? Do yourself a favor and go anywhere but here.

We are so fortunate to have found Arden Court…read more Our mother has Alzheimer's and is a resident as of mid 2021. The staff has been very welcoming. I like that they rotate staff around so that everyone gets to know the residents. The staff are gentle, considerate, and ensure the residents engage in activities. We were able to personalize her room which was important. The size of the facility is perfect - not too overwhelming but still allows for walking around. The outdoor walking path and amenities are lovely. Mother is very happy and content here. She doesn't pick at her arms anymore (sign of boredom and anxiety). She is definitely healthier since moving out of the house where she was isolated and lonely.

They give the best quality care. Can't say enough good things about the staff. When someone has…read moredementia, it's the only place around who understands the on-going issues.