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    BrightStar Care

    2.7 (3 reviews)
    Open Open 24 hours

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    Photo of Kim B.
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    8 years ago

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    6 years ago

    Brightstar pays people to post positive reviews, doesn't seem right. Don't have a good experience to tell you about them

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    Brandy H.

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    7 years ago

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    Visiting Angels

    Visiting Angels

    3.5(2 reviews)
    0.8 mi

    When we really needed to find someone we trust in a difficult time, the Angels were there. My…read moremother likes the company and the companionship. It's a great match.

    So we used VA's services for a month straight. My mother was required to have 24/7 care aka…read morebabysitting, until she was able to move from independent living into a memory care residence. I have mixed feelings about the service the VA's provided. As expected, there are great caregivers & not so great ones... we experienced both. We really loved Saffron, she was excellent with my mother personally, also took charge about making her breakfast, doing laundry etc. Mary was really competent too, took charge and was really kind & caring. A few of the not so great things we experienced: *One caregiver kept talking about how poor she was, and how much the VA's paid her. It was very uncomfortable *One caregiver was sleeping when I FaceTimed my mom on 2 separate occasions *When a caregiver was late, the one waiting for her chewed her out in front of us which was super awkward & unprofessional *One of them hovered over my mother, following her from room to room the entire time she was with her *Somehow there was a huge miscommunication regarding whether they were allowed to administer meds or not. I specifically asked one of the phone employees & was told no. 2 weeks later I was told they could, this was after mom's meds got completely messed up bc she couldn't figure out how to take them herself. The caregivers started administering them if I put them in the weekly pill boxes, but my mom was still taking them whenever she thought of it. They eventually brought a lockbox, but it wasn't big enough for both pill boxes *The night before mom moved, THEY LOST HER. One of the women from HQ called me at 10pm, said that my mom & a fellow resident wanted to take a walk around inside the building, and by the time the caregiver on duty followed them into the hallway they were gone. The other resident was categorized as "non ambulatory", so they definitely weren't moving very fast. They literally had one job, and majorly failed. They found them pretty quickly, but it could have been a nightmare, like what if they wandered outside? A great thing they did was get my mother a mechanical cat. She wasn't able to take her cat with her when she moved, and the VA's thoughtfully gave her one, which she loves. All in all, they provide a necessary service if you're not able to care for your loved one yourself. I would have given them 4 stars, bc nothing with that many moving parts is going to be perfect, and overall they were proactive about solving the inevitable hurdles that arise. But the fact that they lost my mom was not ok -in general- coupled with how insanely expensive it is.

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    Visiting Angels - Visiting Angels of Pittsburgh Owners, Connie and Les

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    Visiting Angels of Pittsburgh Owners, Connie and Les

    BrightStar Care - homehealthcare - Updated May 2026

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