Practically no care at all! When Residents ring buzzer for help you are lucky if they show up…read morewithin the hour! Department Heads couldn't care less! No one knows what they are doing from the Director on down! Don't let them fool you with their pretty facade. Food is horrible, wellness disgraceful, and housekeeping cleans nothing and laundry looses your clothes! Keep your loved ones home with private care! It will cost you less than this place! This place can cost you their life!

Looks are deceiving. Mismanaged. Sky-high turnover for key positions, including Wellness Director,…read moreReflections Director and Property Manager. Very prone to send loved one to ER. Simply don't go.

I can't even start to express my gratitude for the tremendous amount of help that Cary Jackson has…read moregiven me and my family. She has gone beyond her job responsibilities to make me feel completely comfortable with our decision on placing mom at The Bristal of Westbury. I highly recommend this location for your love ones you won't find a cleaner, friendly, top quality assistant living then The Bristal. Thank you from the bottom of my heart. Linda Guglielmo

I never write reviews. I know everyone says that but I honestly don't. I feel like I need to…read morethough. Keep in mind, I have never actually seen the facility but what I saw today was beautiful. I was at Walgreens in Mineola and their bus was parked outside. They must bring the elderly there to go shopping. As I was walking to my car I noticed the man ( assuming the bus driver ) helping them off of the bus. I had to actually stop and watch. He was so sweet and gentle to each one that he helped off of the bus. He spoke to every single one of them as he helped them down the steps. It warmed my heart so much I actually called and also told them there. In this day and age, all the crap going on and all the terrible people out there, this was honestly wonderful to see. Especially when you hear that a lot of assisted living facilities lack patience with the elderly. Mostly when nobody is looking. And he didn't think anyone was. That made it even nicer. This man looked truly special and they are lucky to have him as apart of their staff.

Price! Care! Too many disgruntled employees! My relative has passed and Sunrise is still taking it…read moreout on our family for vigorously advocating for our relative.

Before continuing to make the phone calls needed to address my father's death, I had to write to…read morepraise the assisted living/memory care facility where he lived for a year. The Sunrise of East Meadow became an extended family to us. The care provided to my father was excellent and they also notified me of any changes in his condition, or medication needed. The staff was compassionate and they all seemed happy to help. This was an experience unlike my father's prior assisted living facility, which looked more upscale and provided better entertainment, but the care was really lacking. At Sunrise, everyone was kind and responsive, from the aides to the nursing staff to the Directors. I am so very grateful to them.

This place is a money grab. I wanted to check my mother in on Nov 30th of 2025. I was told I…read morecouldn't move in until the following Tuesday. When I signed the contract on Nov 30th I specifically asked if the Contact will start on the Tuesday. The women (Jones) assisting me said of course it will start on Tuesday when you move your mother in. The care level we were paying for was high and she wasn't even getting the care she needed. When my family decided to take my mother out of the Bristal they charged us for the extra days when they said they wouldn't. This place is horrible. I wouldn't recommend this place if it was the last place on earth. If it wasn't for some of the residents that were living at the Bristal my mother would not have not eaten properly. What a disgrace.

I want to extend my heartfelt thanks to The Bristal at East Meadow for the exceptional care they…read moreprovided to my dad during his stay. The entire team showed great professionalism, patience, and compassion -- even when my father wasn't the easiest person to deal with. They fostered a warm, respectful environment that gave our family peace of mind every step of the way. Special thanks to Debi, Gina, Donna, Ed, and so many others whose names I can't begin to list -- your kindness truly made a difference.

My Dad Jerry lived at the Brandywine @ The Savoy in Little Neck for seven plus memorable years. He…read moremoved in just short of Age 90 and enjoyed his time there very much. He was always treated with the utmost respect and received exceptional care. Everyone from the staff at the reception desk to the office staff to the nursing staff and personal care staff were all wonderful to him and our entire family. In fact we believe that living at the Brandywine in Little Neck extend our Dad's life probably by years. We will always cherish the many good times we spent there celebrating holidays and his birthdays. The Brandywine at the Savoy gets our highest recommendation. Jerry P. Jr.

My mother lived at Brandwine Living at The Savoy for a little under two years prior to her passing…read more I am so grateful for all the incredible people who work there. They treated my mom with respect, love, and good humor. The place is clean, has lovely furnishings and decorations (which my mom always liked!), and a good variety of different places for seniors to visit, sit, and walk. There were always fun events planned for the seniors, including parties, concerts, crafts, movies, Bingo, lectures, and more. I loved receiving a daily email from the facility with information about the menu and events so I could remind mom about fun things to do. As the years progressed, mom had increasingly challenging health issues, but the folks at Brandywine scaled up their support and took such good care of her. I was able to go to work every day knowing that she was in good hands. And I also feel that Brandywine didn't just care for Mom, but they were also so supportive of our family at each stage of my Mom's decline - they were kind, caring, knowledgeable, and served as thoughtful partners in my caregiving. I am especially appreciative of Asif in the Wellness Center, Janet in Customer Care, Lisa (one of the caregivers), Jeremy at the front desk (who put up with my constant phone calls!), Toni in the business office, and everyone else whose names I missed. Each time I drive past Brandywine I miss mom, but I am thankful that she was able to spend her final years of life in the care of such wonderful people. I highly recommend this place to anyone looking for a caring community for their loved one.

Billing is a complete disaster. Automatic payments never processed correctly or on time. Thank god…read morefor Chase bank for refusing to process ridiculous charge. This led to late fees with no correction to account. Despite repeated attempts to resolve the issue, both local billing representatives and the manager, who agreed with my figures, never followed up allowing late fees to accumulate. They haven't even offered to remove the late charges for the problem they created. Care is fine, but watch the billing and your loved one's money!

There are angels on Earth and they work in the Sunrise Reminiscence unit. The care that my mother…read morereceived was extraordinary. The woman who work there are not doing a job. They are doing their life's work. They are not only skilled but are filled with compassion and love. They have unending patience. Two of the extraordinary caretakers were Promise and Rachel but there were many others as well. They could not only arouse my mother out of a stuporous state while she was in hospice to feed her or clean her but they could get her to smile and respond. They brought out the best in her at the worst time. It was like taking care of an infant. The connection that they had with her was nothing short of remarkable. We all end up at the end of life the way we were in the beginning. We are helpless and need angels to care for us. We cannot thank them enough for the comfort that they gave to my mother but also the comfort that they gave to us. Lorraine Millers Family

The time to talk was when it was happening. No one was interested or contacted me personally…read more Frankly the rote reply to a public post, further putting the onus on me to contact you, is exactly the type of poor management and lack of caring I have already experienced. I would think you would have at least been interested in review protocols to avoid a situation like this in the future for your other residents. I guess not.

No nurse distributing meds also giving wrong meds to several people. I can't recommend this place.read more

My father died on February 19, 2026 after weeks of a worsening cough and confusion that I…read morerepeatedly reported to the Bristal's contracted doctor and which were repeatedly dismissed. Dr. Jason Ford was largely absent, leaving critical decisions to a nurse practitioner, Jared Newman, while I struggled to get answers for over a month. When my father was finally hospitalized, he had advanced sepsis, pneumonia, and a UTI, all conditions that were missed due entirely to Dr. Ford and NP Newman's neglect and indifference. He died the same day. This was a devastating failure of care, communication, and accountability. Instead of a physical examination, tests such as an EKG and chest X-ray were ordered. Yet I was forced to chase down results myself. I repeatedly expressed my concerns and explicitly requested that Dr. Ford evaluate him. Those requests were dismissed. I was told by Dr. Ford's office to wait until Dr. Ford was physically present at the facility to speak with him, days later and only during a narrow window before he left at 1 p.m. This level of inaccessibility and lack of urgency is, in my opinion, entirely unacceptable in a medical setting, particularly when dealing with a vulnerable, elderly patient with known congestive heart failure. Sylvia Henderson, the Director of Wellness at the Bristal, did not intervene or take any responsibility to check on my father's condition. He continued to deteriorate over the course of a month. (Interestingly, two positive Google reviews of Sylvia were written by her own family members shortly after his passing.) It is difficult to put into words the frustration, grief, and anger that comes from knowing that his painful deterioration and death may have been preventable or alleviated with more attentive, responsive, and physician-led care. I do not write this lightly. I write this because no family should have to beg for a doctor to see their loved one, only to have their concerns minimized until it is too late. The director of Bristal, Gina Young, said "this was not her experience with this medical practice." I was left with the distinct impression that my concerns were not taken seriously.

The Bristal at Jericho is upscale Senior living. This is a beautiful residence with warm friendly…read morestaff. Residents enjoy trips, art instruction, musical entertainment and so much more.

The Bristal at Lynbrook has been an amazing Facility! My…read moremom was there for 4 years. The staff goes over and beyond to show love and caring for all of its residents. The activities are wonderful, and it keeps everyone busy for as long as they want. The food is good and the meals are well planned. Wendy the Director is always available to take care of all matters and answer all questions. She is a wonderful compassionate person and they are very blessed to have her there. Wendy also made the process of putting mom on medicade easier for my family. I recommend the Bristal it is very clean and it is a wonderful home away from home for your love ones.

The bristal assisted living provides subpar care. Management is not responsive and feels immune…read morefrom state oversight. management of the overall bristal corporation will not respond to any complaints. Do not put your loved one in any of their facilities