Zach and his crew are truly incredible. They are knowledgeable and ground their practice in safety…read moreand integrity. I will not be taking my car to anywhere else for services as long as I live within reasonable distance to this team at this specific Monro. Love the company as a whole; however, the customer service, process discipline, and overall quality of the work at the Waterloo NY location is superior to any other auto shop I've been to. If you're reading this and you're thinking of coming here for your car--do so, speak with whoever is at the desk, and then know you're in great hands from then on. Thank you for your services and candor Waterloo monro tire team you guys rock man.

My experience at Monro Auto Service was outstanding and I would absolutely recommend them. The…read moremanager, Zack, was helpful and informative and clearly explained what the problem with my car was. He and his team proceeded to get my repair done as quickly as possible -- and even came in under the estimate (that never happens!). I will definitely return if (when) my car needs service in the future. 5 stars and 2 thumbs up from me!

I am still using Rob Harding at his repair shop, Auto Specialist…read more Honest, hardworking, busy for a reason this is the best place in the area to have your car serviced. I'm still driving my Jeep thanks to Rob. Brakes, alignment. AC. He does it all. Plan ahead. It takes a week to get in. Save $ by paying by cash or check as he adds a credit card surcharge.

These guys are AWESOME! Honest & fair mechanics (wow yes you read that correctly) they have always…read moretaken care of me, they know what they are doing, they dont price gouge, they do good work, dont cut corners & you can trust their repairs. I seriously can not say enough nice things about these guys. Give them a chance to win your business you will never go to another garage again! They have done brake work, exhaust work & we have gotten 2 new sets of tires from them, plus they have done inspections on both of our vehicles. I have always been impressed with their customer service, they really take good care of their customers, you will not get better service anywhere. When they did brake work for me, I said I wanted the best brakes on my vehcile & they came back with "that price is for the top of the line brakes, we only use the best parts available." WOW I have never had a garage say that they automatically use the best parts, they usually price quote you the cheapest parts & you have to ask for the higher quality parts!

I needed my tire changed after a minor accident on the NYS Thruway. We called the State Police --…read morethe officers said that our tire was flat and called Hart Towing to come change the tire. When the tow truck got there, the driver said that he couldn't change the tire because the spare was soft -- I felt the spare and it was not soft. He said he would have to tow us. We were westbound on the thruway just east of the Geneva exit. The driver said that he couldn't take us to a repair shop that was just off the thruway in Geneva. He had me drive my car onto his tow truck and my 2 sisters and I rode in my car on the tow truck to a shop that was several miles in the other direction. The workers at the shop changed the tire and told us that the spare tire was not soft. In other words, the driver could have changed the tire and we would have been on our way. Instead, he lied to us and had us ride in our car on the tow truck (which I was told later is illegal) while he did a u-turn and took us several miles in the wrong direction.

Hart Towing and Service flatbed my vehicle 16 miles. They give me a bill for over $300.00 then…read moreto add insult to injury they charged me another 4% for using a credit card. My wife and I will never use Hart Towing Service again, and we will be sure tell others about this unfair business practice. The company does not display anywhere that if you pay by credit card you will be charged a fee.

DO NOT!! BRING YOUR CAR HERE!…read more I went to Walmart for an oil change, tire balance and rotation, what a mistake! What was I thinking?!? The sticker in the window indicating when to change, illegible. My steering wheel, greasy. But here is the kicker; they BROKE OFF 2 lug nuts. 2! Idiots. Get this; you cannot complain to NYS automotive repair because they do not do repairs!! They know this and know they are protected ! The monkeys working here are useless! You have been warned.

I brought my Ford Escape in for repairs, and the team at Eagle Auto Center went above and beyond…read more They diagnosed the issue quickly, explained everything clearly, and got my car running perfectly again. The service was honest, professional, and reasonably priced -- no surprises or upselling, just great work. Everyone I spoke with was friendly and genuinely cared about getting me back on the road safely. Highly recommend Eagle Auto Center to anyone looking for reliable, trustworthy auto repair!

WARNING...DO NOT buy here! They sell you a piece of CRAP, after assuring you they back their…read morevehicles, and then REFUSE to back up their word and fix it or put you in something else!!! And to top it off, the secretary or whoever she is, is VERY RUDE!!!

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

My partner came here yesterday for tires after one blew on the highway. Fox was able to get them…read morequoted and installed on a weekend with a good set of used tires the whole way around the SUV. For four tires and the installation, it came to under $350 before tax, which was a reasonable price compared to other places.