I wish I could rate just the leasing office because they have been nothing but unhelpful and dont…read moretake any accountability for their wrong doings. My leasing agent (I dont remmeber her name) made so many mistakes. She bait and switched us in the sense that she told us we would have the larger fridge (which we expressed how excited we would be to have one) and then rufused to take accountability for that when we moved in and had the smaller fridge. After our tour she said she would send us an email of what apartments we were interested in and that was never sent, we had to call right before they closed for that info (so we could get the deal that was going on at the time and was ending soon) and another person had to basically guess what she told us, and then she never sent the email after that either. She also never sent us our move in email. I had to call DAY OF move in to get that info ( which said it needed to be completed before move in, but she never sent it) (I also asked the manager and she said that they usually try to send it out a week in advance and that we mustve been looked over, which is also not helpful). After we moved in and confronted her about the fridge she denied it and I had ask if ther was someone higher up that her that I can talk to and she said no. Then I proceeded to get into contact with a woman who in fact was the manager and she was also very rude. She also didnt take accountability for anything either and made up excuses for all the bad encounters Ive had with the leasing office in general(like the leasing office not answer calls or emails) and her "compensation" for everything was giving me her personal email to get into contact easier with them. If they had just been honest and said it was a mistake I would have given them some credit but they just dont want to look bad. Besides that mantenance is great and the place itself is nice and Im sure this doesnt happen to a lot of people but I want some accountability from them. I will edit with names if I figure them out.

I've lived in many apartments and the maintenance staff here are the BEST! Whenever I need any help…read moreI know I can count on them. Keyon is so helpful and I know I can count on him!

I lived here for 2 years (2023-2025) in the 2bd/2br apartment (Bickley Floor plan) . The community…read morewas quiet, tucked away and overall, I really enjoyed it here. Seems to be lots of families as well as couples, however, everyone mostly keeps to themselves. The apartment was homey and felt safe. It backs up to the old golf course (no longer in use) which connects to Mungo park. There's nice walking trails and open areas, perfect for pets/kids. The downside to the apartment was that there was no overhead lighting or fans in the bedrooms/living room which was annoying, and they didn't have a trash pickup (but charge a monthly trash fee). Only ever had 2-3 maintenance needs but they were attentive and fixed everything appropriately. I moved out due to significant price increases which I didn't feel were warranted given the age of the apartments and lack of amenities (no granite countertops, outdated appliances, carpet throughout, no trash pickup, no overhead fixtures, no closet lighting, etc.). All of which I was fine with for the previous rental amount. Renewal option price rates were all over the place from $1315/mo to $1818/mo. 12 month option had an increased rate of over $500 more per month than what I was paying. I enjoyed my time here, it just didn't make sense to stay. Also, keep in mind that if you live on the third floor, moving in and out is difficult due to the stairs. There is a landing between each floor making the stairs zig-zag.

My family and I moved here in January 2013. When we moved here the apartment complex was under a…read moredifferent property management company. During that time overall we had a positive experience with the old management company. We didn't have any issues with office staff or management during the time of the old management company. The residents during this time were very mixed income and diverse racially. But they didn't have standards for residents. We weren't as likely venture out for outdoor activities. In 2014 the apartments were purchased by Aspen Management. Soon after every changed for the better. Families who were behind on rent, had extensive criminal backgrounds, who caused severe damage to the property, or overall problem residents were not asked to renew their lease or were evicted. The renovated every apartment and townhouse once someone moved out. Doing this brought in folks were willing to pay increased rent prices and who wanted to live more of a suburban life (less diverse but still mixed income). They changed the landscape, created a fitness center, clean and modernized the pool, created lounge and picnic areas, dog park and even corn hole and horseshoe pits. Overall we had a positive experience with old and new management and moved because we decided to move to Charlotte. The rent increases were in line with other apartments and townhouses that are that close to the lake. Would recommend these apartments if you want a more suburban life; if you have children; if you want to live close to chops and restaurants and if you like being close to the lake. Management also have social events during various holidays and season highs. You can also rent parking spaces if you have more than one car or need more than usual or if you like to park right in front of you place or close to your door. Negatives from our viewpoint: traffic congestion, UPS/FedEx deliveries mishaps, while renovations are happening maintenance and reno guys park trucks in the most inconvenient places i.e in front of mailboxes or management office. Suggestion to Management: create recycling for mailbox area; so much of the junk mail is thrown in trash.

Not a luxury apartment, not shiny and new. But it doesn't pretend to be. Other places in Columbia…read moretry to put a bright shine on apartments with bad bone, but it is just a poorly done facade. With Cricket Hill what you see is what you get. Not the newest, but honest in what it is. Cricket Hill is a quiet small complex. A buildings are 4-plexes. Plenty of security cameras to keep everybody safe. The manager does regular apartment inspections to keep everything clean and, presumably, legal. Quick response times to maintenance problems. Worth every penny. I highly recommend this place to anybody looking for an apartment.

From the owner: Garden style 2 bedroom apartments each with 2 full baths, washer-dryer connections and wood-burning…read morefireplaces, as well as large patios or balconies.

Okay I've been a tenant almost 2 years now, I moved in not knowing the main issues here, my tub has…read morebeen leaking into the kitchen since i moved in, Jonathan was able to get maintenance to spray my bathtub (didn't do nothing) 3 times & it still leaks! The walls are incredibly THIN, you could hear your neighbors sneeze or argue or anything if you have no other sound blocking device like a tv... before my neighbors moved i heard everything & yes ... EVERYTHING even s3x..... thankfully they moved but of course my other neighbor has a dog & barks 25/8, it was a shooting IN THE COMPLEX LESS THAN 2 WEEKS AGO, the person who was involved STILL LIVES HERE.... My patio was already a mess before i moved in, the surrounding areas are ghetto looking but of course you won't know that until you see it for yourself, we do have new management but they barely manage any damn thing but the rent ... especially if you're late be prepared to pay 70% of whatever you're late on & on top of new rent (things happen I'm caught up but was late once & never again) all in all please just find somewhere else to go, i have cracks in my ceiling, walls, it was already smelling like a cigarette, i hear my neighbors flush, take a shower & it's something dripping in the walls that i can hear but cannot see, BE AWARE THIS COMPLEX IS OLD AS HELL & NEEDS TO BE DEMOLISHED & REBUILT!!!! ALL OF THE UNITS EITHER LEAK, BUG INFESTED OR POSSIBLY SOMETHING WORSE!!! MOVE ANYWHERE EXCEPT BROAD RIVER!!!!! I renewed my lease last year but this will DEFINITELY BE MY LAST RENTAL!!!!!!! SAVE YOUR MONEY, BUILD YOUR CREDIT & GET A MORTGAGE FOLKS!!!! It's not worth the money or time or hassle with these complexes... btw it's NOT quiet & even with the RICHLAND COUNTY SHERIFF DEP LIVING IN THE COMPLEX ITS STILL SHOOTINGS!!!!!!

Our move in process took a little longer than expected due to the apartments being under new…read moremanagement. Even though, the process was long, we are still happy to be here. While these are older apartments, they are renovating. We had brand new appliances when we moved in. Our air did not work initially, and for some reason our shower did not turn on, but maintenance installed a new unit immediately, and made sure the plumber was out same day. We are quite happy with our new place. It's quiet, and everyone we've talk to so far is friendly. There is a recreation center across the street with a pool and other amenities that we are able to utilize. We are even located 10 minutes from work. We plan to stay until we purchase our own home.

Don't be fooled by the "luxury" branding or the canned management responses. CanalSide Lofts is the…read moredefinition of "Ghetto Luxury": you pay $1,500+ a month for premium marketing but receive bottom-tier infrastructure, incompetent maintenance, and a management team that treats habitability as an optional courtesy. The "Part-Time Job" of Being a Tenant: From day one, I had to take on a second job just to get basic issues resolved. I dealt with persistent plumbing failures, electrical problems, and pest control issues. When I followed up with the office, the staff attempted to gaslight the situation, minimizing the record to make it seem as if expecting a habitable home was the problem. The Corporate Black Hole (Regional & HQ): The fish truly rots at the head. This property is managed by Willow Bridge Property Company, a firm that has run the reputation of this once-reputable complex into the ground since taking over. When I elevated my 141-day maintenance neglect to the Regional level, I was met with record minimization and bullying. When I took it further to the Willow Bridge Headquarters in Texas, I was met with total silence. One-Sided Contracts: It was only when I exercised my legal right to terminate the lease due to these failures that they suddenly "hurried" to fix 141 days of neglect. Even then, they had the audacity to threaten legal action for leaving early. They believe the contract is one-sided: they demand your rent on the 1st, but they believe they have zero obligation to provide a consistent, habitable environment in return. Final Verdict: This place was once a gem under previous management, but under Willow Bridge, it has become a "cautionary tale" of soulless corporate neglect. If you value your peace of mind and your legal rights, look elsewhere.

Still dog shiza everywhere, people always park in the fire lanes, even park in the fire lanes…read morefacing the wrong way. It's not enforced, so park wherever you want. Even in the spots that residence pay $60/mo for...again, not enforced and not audited. It cost me $60 to pay rent... took months to have a maintenance request to get handled. Homeless meth heads hang out at the pool on occasion. That's fun! You'll probably get shwacked by someone speeding thought the neighborhood... Again, not enforced. BTW the pools were closed all summer last year, mean while, Sola station pool is pristine...But they refuse to acknowledge it. Why do I still live here? ;shrug emoji; The pics on the website and other outlets are out of date and inaccurate. Also, this will appear as a response to this post... "We are so sorry to hear about your experience while visiting our community. We strive to maintain a clean and welcoming environment for all, and it's clear we fell short during your visit. We take all feedback seriously and will use your comments to improve our community. We invite you to reach out to us at +1 803-461-0465 or canalsidemgr@willowbridgepc.com to discuss your concerns further." It's canned and they don't give a rats ass about anything and don't respond...

Ty Was such a great helpppppp , and so sweet. she broke down everything I needed to knowread more

This is the second time I got my car towed over a parking plaque that was NEVER given to me. Then,…read moreI received a temporary parking plaque that would have taken me out to 2025. Guess what? THEY STILL TOWED my car! I am in the military and we work crazy hours. I do not have time for this and this is very INCONVENIENT to say the least! IF you move here just make sure they give you that parking plaque before you run into the same issue. Also, the gated community that you think you will be living in, you won't be! The gates are ALWAYS opened!

I was attempting to find a place to rent in Cola and found the perfect place being rented from this…read moremanagement team. After putting in my application, everything seemed to go well at first, with my work and references being checked. They required I have a cosigner, which I was also fine with. However, I had some trouble getting someone over the phone as did my cosigner and her references. The breaking point was when one of their representatives lied to me, telling me that my application was denied due to them not being able to get in touch with my cosigner's personal references. Now, being denied isn't the issue, but the dishonesty about something I can easily check just by asking around is unacceptable. I don't recommend renting through this company, I wouldn't trust them to be honest with you either.

My daughter and her friends were interested in renting a property and we were sent a link and told…read moreto fill out the application form and that a $50 charge per person applying and their parent or co-signer was due. Then one week later we were told that the property that they applied for is no longer available and they would not refund the total of $300 in application fees they had collected. They said it could apply toward another property. This was not on the form and never explained. I have the texts to prove it. We are not interested in any of their other properties. I have called and left a message for Abigail but have not heard back yet. This constitutes a breach of trust and may be a criminal offense but at the very least we will be pursuing this in civil court if our money is not refunded.

Do not recommend living here. Our ice machine has been broken since day one, 2 months later and it…read moreis still not fixed although they have claimed they replaced the parts. Water pressure in the bath tub is almost a trickle. Quiet hours only apply to a select few since our neighbors have an entire band & the upstairs neighbors throw parties nearly every weekend. Moved here to get away from college living and found it even worse.

My first year here was okay, the location isn't bad and the apartments are in good condition. I…read morere-signed my lease before an unfortunate turnover in management and If I hadn't already, I would no longer be re-signing a lease here. With all the new apartments being built in Columbia my advice would be to explore other options. A few things to keep in mind if you do choose to consider 5000 Forest: The walls are so thin you will learn your neighbors' schedules... and you'll know every time they fight. You'll have no real amenities aka workout room, pool, etc. Don't expect anything from management, they have no clue what they're doing (they have no procedures in place to handle anything) and there's a serious lack of personality. Really the only great thing I have to say is about the maintenance staff. They're very friendly and always take care of things in a timely manner... maybe they should manage the place.

Staff is great they are friendly and helpful. I would recommend to anyone. If you have a problem…read morethey go out of their way to help you.

the staff is very friendly and respectful. I love that about them. They treat you like family and I…read morewould recommend them to anyone.